I haven't been to this location in a very long time. I was impressed by the fact that the inside had a great vibe. One thing I'd like to see change is the pick up area being closer to the door versus all the way at the other side of the counter (that doesn't make a lot of sense to me). The staff were efficient, not overly friendly, and nothing really stood out one way or another, but my drink was delicious! read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

I like this little strip mall and there's a Starbucks that is still open so I can get my coffee fix before I go to the gym. I was in the mood for a hot Matcha latte and they made it so well! Good job read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

The crazy friendliest bunch of people i have ever seen at Starbucks. Thought i was at in n out for a minute. Lots of nice grandpa n very cozy sofas n nooks. This is definitely my favorite Starbucks location now. Lovely read more

This Starbucks is hidden but I am so glad I found it because it's so clean and well kept! The gentleman I think his name is Steve..helping my family and me at the counter was so polite and sweet! I stopped getting the pumpkin creams because I've seen many Starbucks not thoroughly clean their froth machines.. but this Starbucks let me tell you.. properly clean every single item they use which I really appreciate being a person allergic to any nut! You can't go wrong with the pumpkin cold brew because I definitely missed it! I'm so happy we stopped at this location! Plenty of seats in this locations and they keep it nice and cool.. good selection of music as well. read more

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Dragon fruit refresher with cold foam. Barista put hearts and smiley faces on our drinks! So sweet!! Thank you! read more

Starbucks - Dragon fruit refresher with cold foam! Barista put hearts & smiley faces on our drinks! So sweet! Thank you! - Coffee & Tea Near Me - San Juan Capistrano, California

Great place! Cozy small coffee shop & its fast service Located right off Ortega hwy & 5 fwy Thanks read more

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Everyone I've come to this location they short my orders. Today I picked up a few drinks and wasn't surprised to see another shortage. Paying for a venti but getting a grande size is disappointing so I'd suggest any mobile orders made be checked before you go. read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

Dear Starbucks Customer Service, I hope this message finds you well. I am writing to express my concern about an unpleasant experience my family and I had at one of your stores, involving a barista named Thomas. My mother recently requested a cup of hot water at your San Juan Capistrano location, and Thomas refused to provide it unless she paid for it. This was upsetting and confusing, especially since I've frequently seen customers receive cold water without charge at this and other Starbucks locations. My sister and I are regular customers--living in Ladera Ranch and Rancho Mission Viejo, we visit your stores often and have always appreciated the welcoming atmosphere and friendly service. Unfortunately, this interaction felt needlessly harsh and lacking in the kind of hospitality we've come to expect from Starbucks. No one should be made to feel uncomfortable for such a simple request. We believe in fairness and kindness, especially in a community-focused space like yours. Please let us know how this issue will be addressed. We hope this feedback is taken seriously so that all customers--regardless of the request--are treated with respect and consistency. read more

Got a coffee at 1pm today.. I just woke up after taking Benadryl from having an allergic reaction. I asked for oat milk in my macchiato. I have both a milk allergy, which causes hives and anaphylaxis if consumed too much, and mild coconut allergy which causes my throat and tongue to become itchy and numb and so I always ask for oatmilk. I realized it was made with coconut milk after consuming quite a bit when my throat started feeling funny. The barista read the order back to me while I was placing it, confirming it was oat. Thank god I don't have a severe allergy to coconut as I was driving alone and was an hour away from home. Don't know what happened but ugh horrible day for me and I have a terrible migraine. The grilled cheese was good though. Also a customer in there was in my way while I was trying to order plopping her gift cards and pens right in front of me at the register and no one asked her to do that somewhere else, so that was rude. Anyways, double check when placing ur orders that they are pressing the correct button. read more

Steve was so incredibly kind. From the second I walked in the store, he greeted me happily and welcomed me. Taking my order, he offered me a free holiday cup with my drink (which was honestly so helpful because I have no kitchen right now due to construction). He was genuine, sweet, and thoughtful. Hailey on bar was quick + equally as kind. Honestly they both made my morning way better after being super stressful. Thank you guys! read more

Full disclosure, I am a Starbucks fiend and have gone to all the Starbucks around...really, all of them. A friend had me out looking for a special one-of-a-kind cup during Christmas shopping one year so I've been to them all. I love the drive-through one on Marguerite by Avery because I really want to wait a little in line, check my email, vegetate on my phone, and have a tiny bit of downtime between home and work. (I live 3 blocks from work, I really have to manufacture drive-time at this point.) But, I digress. This Starbucks is my Hubby's go-to Starbucks. They are seriously the best crew of any Starbucks around(including my regular one, sorry guys.) Nate and his crew are the absolute best at customer service. They know me, but especially my hubby, by name. I found this out when I walked in one day and they typed in my entire order before I opened my mouth or even realized that they knew me. I was blown away. Sneaky and cool, that's what that was...uh huh. They put up fun stockings at Christmas, they wear funny hats, they are a real team and they have fun. All of that leads to exceptional service with a smile. Do yourself a favor and go say hello. read more

Starbucks - Mmmm Tomato Moz Panini - Coffee & Tea Near Me - San Juan Capistrano, California

Two or three times a week I'll visit a Starbucks, yet the iced coffee with a shot of espresso that I have had here beats all others hands down. Here it is always stronger and bolder than anyplace I've ordered. Maddie was my barista, thanks for an exceptional beverage every time I've visited this week! Also, your "Pink Drink" is delicious too and your egg whites with roasted peppers are a healthy low carb way to start the day! This place is PACKED in the mornings... the result of a good product and great service. read more

Starbucks - Get the "Pink Drink" - Coffee & Tea Near Me - San Juan Capistrano, California

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We stopped here on the way to San Diego. Pros: + Service was quick and friendly. + The bathrooms (2 of them) were clean and well maintained. No code needed. + Easy access to I-5. Cons: - none Parking: This location is on a small strip mall. There does not appear to be a lot of parking space but there are additional parking spaces behind the buildings. ***************************** If you found something useful in my review, please hit "useful" to let me know. Your feedback helps me improve my future reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! If you think your friends will find my review useful, please share it with them! Thank you and happy Yelping! read more

Refused to accept a $50 bill. You're telling me the biggest coffee company in the world doesn't keep change for a $50 bill? Instead of offering me a free drink they threatened to call the police on me because I complained in front of customers. Even the local burger place up the road accepts $50 and $100 bills no problem! Thanks team! read more

The best one in the area! Doesn't matter if we are closer to another one downtown, the service and consistency here is worth coming. They keep it clean and do a great job trying to make it feel local in little ways.Their staff is on top of it and I almost don't want to leave a positive review because I don't want other people coming here. read more

Even though I always order the Mocha Frappuccino, I'm still giving this place 5 full stars. I don't even but Starbucks for coffee in the morning, or whenever it's hot out, I buy it just because I want some sugar and coffee. read more

After having a good time with the family at Doheny State Beach. We decided to stop by and get Starbucks before we get on the road home to Menifee. Looked it up and came across this location which is conveniently off of Highway 74. Parking gets pretty packed but they had free valet when I came by. Not sure what the valet was for but I sure didn't need it to just get myself some coffee. The Starbucks logo is positioned along some stair that go up and around the 2 story building. Not sure how I completely missed the entrance at the bottom but I walked up the stairs looking for Starbucks like a fool. Went back downstairs and finally found it. Service is great and of course the drinks were made exactly how I ordered. read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

Seriously the best Starbucks I've been to yet ! The workers are so welcoming. Could of sworn I would have known them for years. Sand which was great as well as my drink Love this location read more

Starbucks - Caramel Frappuccino Blended Coffee Reduced-Fat Turkey Bacon Breakfast Sandwich - Coffee & Tea Near Me - San Juan Capistrano, California

Nice and clean, friendly baristas, clean bathrooms, and the music is on low enough that you can actually have a conversation without yelling. There are club chairs inside as well as a long communal table, plus seating outside in both sunshine and shade. I was here on a Saturday at 11:30 and parking was okay, but I could tell parking could become problematic at popular times. The other thing I didn't like and it has nothing to do with Starbucks is there is only one exit out of the parking lot. If you Head the wrong way you will end up at a car wash. Unisex bathrooms. My coffee was yummy as always. read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

4.5 stars!! I love this Starbucks!! The drinks are always consistently good! The customer service is amazing!! The staff especially, Nate and Dalton will always greet you with the warmest welcome! They'll remember your drink orders too which makes you feel extra special when you're there! I love starting my day at this Starbucks! read more

This Starbucks is out of my way but I make the drive to come here because the staff knows my name, my usual drink and they are always pleasant, fun and professional. Shout out to Savannah for always taking care of my order like a VIP! read more

I was there on Sunday 1/30/22 with my husband a retired police officer, and was refused service. I am not sure if it was the fact that we were wearing our motorcycle clothing or the fact that I was a Latina. the young girl at the register was very rude to me. when I tried to order two hot chocolate drinks, I was told by the girl at the register that she was busy with a customer. I did see a customer who was shopping and not even near the register. we usually stop at this Starbucks Saturday and Sunday after out rides, either with a large group or just us. taking our business somewhere else, where customer service still exist! read more

This review is for Stacey and Nathan thank you guy's so much for your great customer service. You guy's are the best! This is one of the reasons i love Starbucks. read more

I'm in a hurry and need to order my drinks and food online. When I went online all the food was marked as sold out. This was untrue! When I went in and told them this, their excuse was they turned off the ability to buy food because there was a horse show going on and they were too busy. That is the stupidest excuse I have ever heard! There was literally three people in the Starbucks. Clearly, this site is not managed by a business person. read more

This is my "go to" starbucks because I work nearby. All the employees are super nice and friendly. I love how starbucks has the Strawless lids! Amazing. Only downside of this Starbucks is the parking, parking can be horrible at times. The restaurant (Tannins)- has valet parking at night which makes it even harder.... Don't forget you can park behind the starbucks too (sometimes all spots are taken) Ps: Please don't forget to clean the bathrooms! Besides the parking, I really like this Starbucks. read more

Great atmosphere! Nice location right across from the Mission. Cool store design with brick and open trussed ceiling. The seating area has windows that open to the street. However as with most Starbucks I've been to, the bathrooms are absolutely filthy and disgusting. read more

Starbucks - Coffee & Tea Near Me - San Juan Capistrano, California

I came here for the first time and ordered an egg , bacon, gouda breakfast sandwich along with a venti vanilla latee. The girl helping me was busy talking to her coworker, or on her phone and she "forgot my order". It was not packed or crazy busy so im thinking this young kid was having a day. Fine. So after waiting a while I asked where my order was, "oh sorry i forgot it", so she opens the pre-made package puts it in the microwave and heats it. What she didnt do was heat it /cook it 2 properly. Inside was half cold half warm, with the cheese texture and consistency wierd. The vanilla latee was no bueno either. Waste of my money, and my time!! The sandwich was discusting, one bite and i threw it out. I called HQ , told them what happened, was not given a reciept so i could have the girls name, but luckily I paid via my starbucks app so there was a paper trail. Maybe the girl was having an off day? Maybe she just didnt care, maybe its the holiday, who knows. All I know is that my experience was NO BUENO!! The location here is in a tiny strip mall off ortega highway and the 5, the parking is tricky because of the lack of space , and on a sunday I would expect better service. Inside , there are tables to study with charging stations although , I didnt see any charging tools. The inventory seemed low on the coffees and tumblers. Inside floors could use a sweep. They did have an array of sandwiches and salads. So thats a plus. Overall, Im not coming back here, and I dont reccomend this location at all! There are better locations, better service, more parking, and better quality everything!! read more

Great customer service and best PSL ever! We were visiting the area and my wife was really craving her pumpkin spice and they delivered on every front. If we are ever there again we will happily go back to this location. You should too! read more

I go to Starbucks just to get their Sweetened Iced Tea Lemonade with Green Tea. Ya, it sounds funky, and maybe on the verge of being gross...but I love it and it's the ONLY drink I'll drink at Starbucks (I despise coffee...it's makes my tummy upset!!) I crave Starbucks only about once a month, and today was just one of those days. After dropping 2 patients off at an ACA (adult children of alcoholics) meeting...I had an hour to kill, and I noticed a Starbucks on the way to the meeting, and I was craving my monthly Starbucks fix. Drove over there...parked and walked in. I was greeted by two smiling employees that both said "hey, how are you" as I walked in, LOVE the customer service. This particular location was not busy at all at 3:30pm on a Saturday. There was only one other person in the store besides myself. Ordered my Venti drink, paid my $3.10 for it, waited 2 minutes for it to be made, and I was on my way. The drink they made me was excellent!!! Not too much ice in the cup (usually they fill the whole cup with ice, and leave me with hardly any drink, WHAT!!) and it had the right blend of lemonade and green tea. I loved it!! The only reason why I deducted a star from this location is because there is only one place to enter and exit this strip mall. And it seems to get very crowded because there is also a car wash in here. It was so crowded, I saw 2 fender benders happen just in the parking lot in the short 15 minutes I was there! Other than that, I am loving this Starbucks!! read more

I never have ANY problems with this Ortega Starbucks location. They always have my mobile orders ready on time and their people are so nice here. One time I mobile ordered a coffee traveler (the gallon jug thing) and when I came in it was not ready, but NATE was awesome and offered me a free drink while I waited for my traveler to brew. HOW NICE. That is excellent customer service, and for that reason I will continue returning to this specific location. *Note, if you are ordering the coffee traveler, I recommend ordering it 15 minutes prior to pick up on your mobile app because they do brew it fresh for you* read more

I asked for an iced Earl Grey latte and someone who looked like he would be a manager said that it's "impossible" for him to make only because he would have to brew it and then add syrup and then the milk. I looked at him and laughed out of politeness only because I thought he was making a cheesy joke until I realized he was serious. I used to barista. Here's a helpful hint: just make it the way you usually would and then add ice. Your welcome. read more

On our way to church sometimes my husband and I stop by Starbucks and since this one is conveniently located near the fwy, we typically opt for this location. I have calculated how much money we spend at Starbucks each year and it's not a cheap treat, believe me. I'm sure many can agree. Starbucks is supposed to provide excellent service and a great experience, and that's why people go there... typically. Their coffee can be pretty good too but that's not the point. If I'm spending $5 - $9 a day (myself alone) for coffee and maybe a quick sandwich as I'm going from place to place, I really expect my coffee to be stirred appropriately. I HATE HATE HATE having to ask the barista what's at the bottom of my cup, i ordered a white mocha and I get a cup with syrup at the bottom that looks gross (maybe I should really stop having these drinks, but that's not the point) with milk and, well, coffee. But why can't they stir it? I don't want to see the syrup! I don't want to drink all the syrup first. And what do I get as a response? "Oh, you just have to stir it." Granted, half the time this happens to me, I stir my drinks myself with the straw because obviously it's too much to ask from them. But today, I had enough. I ordered an iced mocha with no whip cream, 2 pumps of syrup (they usually do 4 on a grande) and nonfat milk. What do I get? A mocha with an inch worth of syrup at the bottom of the cup, regular milk (because I saw the guy make it, I didn't think it was my drink) and whip cream. When he called my name, I said I didn't want whip cream so he wiped it off with the lid, and then I asked what all that sitting at the bottom of the cup was and his response was "it's the syrup, you gotta stir it" so I said, well, is the drink supposed to be served that way? He said no, so I asked if he could stir it for me. He tossed it and said he'd make me a new one. He then proceeded to rinse the same cup, remade it, actually did what he was supposed to do and gave me a cup that had dripping whip cream for earlier and dripping milk. I just grabbed the drink and left because obviously I wasn't going to prove my point to someone who surely doesn't care about the brand. This is really unfortunate. I think their training/orientation should be redeveloped. Starbucks's brand needs to be reenforced to their employees for a better quality experience. read more

Ordered my normal daily items but today I was told that there is a charge for butter :). No way to add to my order or pay for it on the mobile app. Think this just might be the final insult to wake me up and stop this madness. Spend a small fortune for this crap then make me stand in line to pay for a pad of butter? RIDICULOUS read more

Closest Starbucks to my boyfriend's office. I've spent a couple afternoons there waiting for him to get off work. Employees are nice, drinks are standard, and everything is pretty much like a regular ol' Starbucks. However! The parking sucks, like HARDCORE sucks. Either the parking lot is just way too narrow or people in Orange County suck at driving/life. So, whichever it is, there ya go with the 3 stars read more

Love all the holiday drinks. Great customer service. Some of the employees they're incredibly nice they make you feel like family. Their ice coffee is amazing read more

Great location easy to get to even going eastbound on the Ortega Highway. The parking here can be a little tight but there is also parking above and always free. The parking at the top has a stairway that takes you right to the Starbucks. The internet connection here is great and has a community table right in the middle Starbucks with a few tables surrounding. The only negative about the large table is there no outlets under the table. Also have four large comfy chairs to sit down and even some outside chairs and tables. As most Starbucks they have great staff everyone seems to be nice and always in a good mood. And it seems the staff has been working here a long time and not been transferred. The internet connection is great and easy to connect to. The only negative I could say about this location is it up against a large hill and stops cellular connection. But that would be great if you want to get away from phone calls. I give this location Starbucks rating: 4.5 only because of the cellular issues or of the a 5. read more

We go here regularly as this is the only real place to stop on the way anywhere. It is small and usually really busy but thats OK. It's a bit hard to drive in and out of though. read more

Stacey and Rachel are extremely kind. I was blown away by their customer service and never experienced the type of service they provided. The store was just about to close but they treated me like I was their first customer. I honestly wish every single Starbucks was like this. This is Definitely my favorite one ! read more

I went here this morning tried to order a carry out box of coffee, and they refused. "That's too much right now." A store whose primary product is coffee that cannot deliver it when ordered is absolutely useless. I ended up going to Wendi's Donuts across the street at the Ortega Business Center...which delivered excellent coffee in a carry out box very quickly. Sometimes, a small, locally owned, family business is a better choice than these ubiquitous chains... read more

The staff was friendly and careful to spell my name correctly-not something I would usually worry about, but sweet nonetheless. The refrigerated display was a little messy, and there was only one other employee making drinks--poor girl! read more

Starbucks - "With a 'y' or an 'i'?" :) - Coffee & Tea Near Me - San Juan Capistrano, California