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Starbucks - The Chocolate - Coffee & Tea Near Me - San Bernardino, California

I've been coming to this Starbucks for years and have generally had good experiences with the service, so this was pretty disappointing. I understand Starbucks has had a customer-only policy in place for over a year, but this was the first time I've ever had it enforced like this. I had literally just purchased Starbucks coffee from another location and still had the Starbucks cup with me, but was told I couldn't sit here or even get water without making another purchase at this specific store. Apparently buying from another Starbucks doesn't count. I understand having policies to prevent people from abusing the space, but requiring a longtime customer who already bought Starbucks that day to purchase something again just to sit down feels excessive. There should be some reasonable discretion here. Good service from this location historically, but this policy and the way it's applied really hurts the experience. read more

Unprofessional and rude behavior on the part of the staff and if corporate has done anything, I can't see it.

I love my Starbucks and its drinks however this location is NOT recommendable . People working were rude on the intercom all the way to reaching the window. So much attitude , poor professionalism and rude. Food ordered was cold and soggy and drinks they don't fasten the lids so drinks spilled in my car and on me . Go to another location - save yourself the hassle . read more

I keep coming back because it's in my neighborhood but today was the final day. The black tea continues to be weak and the last few times i've gotten it, it tastes like it came out of a fish tank, I don't know if it's dirty, or if the ice machine has mildew in it, but the tea is not strong enough to mask thru. The ratios on all the drinks are always off, the consistency is never the same., save ur money and go down the street to Kendall. read more

Soooo...it was really gross to find a long black hair inside my iced tea the morning of Feb. 12. It was literally under the lid and I didn't see it right away. Grosser to find another one in my food. I placed a really large order and I was the only one in the drive thru and not a lot of cars in the lot so there was no excuse like rushing. It was disgusting and careless. read more

The baristas are amazing at this location. Julio is the best. I accidentally ordered 2 drinks today and Julio happily refunded my account. read more

This is my favorite Starbucks. Not only because it is very close to my house, but because they always make my drinks correctly. If you ask for extra whip, trust me you will get extra whip on your drink. I can go to another location and I'm always disappointed in the way my drinks taste, but never here. You can have the most complicated customized drink and they never frown or complain. Always happy and smiling at this location. Just wanted to shout out my favorite Starbucks. Keep up the great work, y'all! read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

Horrible! Waited 7 min for them to take my order. No customer service skills. After they took my order, 1 coffee, others got their drinks before me. No greeting or "will be right with you". On top of that it was not busy. Sunday 8/10/25 1530p. read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

I love this location. Everyone is polite and very professional!! The wait is minimal and they always get my order correct along with my pup cup!! Thank you for all your hard work read more

I just wanna say being a Starbucks member for so long Stephanie at university and state is so phenomenal she went above and beyond and I feel she deserves hella recognition for her service and just her hospitality thank you girl for being the face of Starbucks but customer service your appreciated read more

There was only one car in front of me. When I pulled up into the driveway. The weight was longer than this shit have, and I reached the window. It was charged giving us straw and then told that I still needed to wait crazy when I took a peek inside the drive-through window, I could clearly see all of the Starbucks, but this just cackling like a pack of hyenas. None of them were attending guest in the lobby, so I do not understand why my drink was not ready. It's absolutely bananas that was in service. read more

Come on now. I'm literally missing $2 out of my 7 dollar coffee. Do better..... maybe someone new made it because it tastes terrible too read more

Starbucks - Iced Coffee - Coffee & Tea Near Me - San Bernardino, California

I went through the drive thru a couple days ago they made my drink wrong so I came inside to ask to remake it , she told me she was the assistant manager and she was so rude about it, terrible attitude, and made me feel like shit for asking them politely if they can remake it..... I don't know if she woke up on the wrong side of bed or that's just how she is but it was terrible service read more

Customer service is so bad. Only one in line and 3 baristas which included who I assume was manager (Black woman with red hair), just standing there pretending to do something. Even one of them glanced at me twice with no intention of helping. Not hard to volunteer to take an order. Sass from the manager when I asked to apply a coupon from app about free cold foam added and she said you can't do that so I simply proceeded to ask why if on details on the app it says just to let your barista know and she said "that's for other stores" in a sassy way including hand gestures that didn't help her sassy case. Can just say you don't do coupons at campus location Starbucks. I'm not even a student here, wonder how she treats them too. read more

I really never had a problem in a Starbucks, but we're traveling to California. We stopped at the Starbucks. We were going to buy breakfast but first we had to go to the bathroom. When I asked for the restroom for the first thing the young girl said didn't get her name behind the counter not very nice. Are you buying something. My only response to that was yes ma'am. We are very frequent Starbucks customers I would say at least once a day never experienced this attitude for asking for the restroom. read more

This is for you ARIUS! You have a horrible demeanor. A customer is a CUSTOMER should not be waiting for 15 minutes just to order. When i asked U if anyone was taking orders today U looked at me like I was asking an impossible Question... not a sorry or better yet if the cashier was heating food how about YOU YOURSELF get shit done!!! I stead i got attitude! read more

Well the service here is still horrible. Made an Iced Brown Sugar oat milk latte and didn't add any flavor sugar or cinnamon, just coffee and milk. Asked for them to use my rewards, didn't pay attention and still charged me. $20 an hour to give crap service. No longer coming to this location. Be more like the Highland location, they rock! read more

pedi Un strawberries and cream matcha y me dieron una bebida que parece agua nada que ver con lo que Anuncian read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

TERRIBLE CUSTOMER SERVICE!!! it might just be the employees who work on Saturdays because everytime I came on a Saturday, they don't greet you at the speaker, long pauses plus the laughing? So unprofessional. Came to pick up my mobile order. Told them my name and the employee kept saying "uh....uh" like I was the only car in line, I'm sure my order was the only one they needed to work on but they were acting dumb. Get to the window and there's like 4 of them just standing there laughing, UNPROFESSIONAL. NEVER GOING TO THIS LOCATION AGAIN! Customer service definitely down the drain read more

My favorite Starbucks! Love how they greet you when you walk in! Lately, I've been ordering inside instead of the drive thru. The employees are very friendly and love their customer service. I wanted to try the Spice Apple Yum, but unfortunately they ran out of the ingredients for it. No worries, just got my fav drink, iced caramel macchiato with oat milk. read more

I've lived in the area for about 4 and half years now, and i've had nothing but good service here! there's a couple who stand out, and Kameron is one of them! she has been nothing but sweet to me everytime i encounter her. in the brief moments here, she's remembered me a few times, kept great small talk, was fast without feeling rushing, just nice in general! read more

Normally I love this location, but this review is specifically for SONIA. She is extremely rude and unfriendly. I've been experiencing app issues and the girl who first helped was so kind and asked for help then Sonia comes dominated the transaction, belittled me and didn't even know how to fix the issue herself. I get customer service is a lot, but like all of us learn how to fake it till you clock out or find somewhere else that will accept the attitude. read more

I ordered a Venti Carmel Macchiato , no foam extra Hot, up side down, extra Carmel drizzle and whip on side - pub cup at the Starbucks 4365 University Pkwy. San Bernardino. When my drink was presented the cup looked dirty, I asked they make me another, she stuck my coffee inside another cup and gave it back. The cup wasn't even warm, so I asked was my drink extra hot? She said it was and that what she put in. I buy this coffee every day, so I know when it extra hot or not. So I got a dirty cup and lukewarm coffee. As you know Starbucks ain't cheap. Poor Customer Service. See pic's read more

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Pretty nice Starbucks the staff is always quick and nice. Love coming to this Starbucks. I used to work at one so I appreciate they're still keeping the same values as a company. read more

The customer service overall was good BUT the lady with red/orange hair, Natalie gave unnecessary attitude. No greeting or anything of the sort. Should work on her customer service and start making an effort with the customers rather than her coworkers. read more

The line is always long which is a given, it's near CSUSB, off the freeway and close to residential areas. But my food and drinks have always been delicious. Unfortunately, the location on CSUSB IS HORRIBLE. No shots, no white mocha were added to my drink, maybe 2 pumps of Chai... or their Chai is old and has lost its spice... other wise dirty water and charged me $8. So horrible I dumped the drink out and bought a double shot in a can. Seriously @starbucks not everyone should be allowed to franchise. #starbucks #csusb @csusb read more

Starbucks - The drink I ordered, not what I received. - Coffee & Tea Near Me - San Bernardino, California

Service Slow Order always fucking wrong! She new we were waiting for 7 items and she still didn't call my name once the stuff was done one by one The boy almost made me pay extra 4.15 when only .60 was needed read more

Sincere and big thank you to Jesus! This man is blessing provided me with amazing service above and beyond. I came up short and man even helped me ! I was shocked and amazed thank you again x1000 read more

Starbucks is always my go to but this time I genuinely want appreciate and recognize the shift lead here Daniel who was so helpful with my order. *I think his name was Daniel. He had an accent* Thank you so much Daniel! read more

Starbucks - Thank you - Coffee & Tea Near Me - San Bernardino, California

Always make the blended coffees watered down nor can they make the drinks proper anytime anytimeee you go it's not gon hit

Ok Starbucks I think I'm done spending money. For the past few months my green tea has been more milk than match powder. Sometimes I feel like I'm drinking green milk. I normally get something to eat too But today was the final straw. I get my drink and it's not full. I'm not sure what's going here but it really hurts the customer experience. I have kept spending money, thinking maybe its just the barista having an off day. Spending almost $5 for a drink and not have it full just let's me know the quality is going down hill. read more

Starbucks - Matcha Green Tea $4.95 and even full. What's happening Starbucks - Coffee & Tea Near Me - San Bernardino, California

The person who took my order was extremely nice and patient, however the girl Jas making the drinks was extremely rude when I asked for a bag for my order.since I had ordered 5 drinks 2 sandwiches and had a toddler to keep track of. The attitude was insane it completely threw me off , I'm a very patient and understanding person working in retail myself. I Have never experienced such a snobby attitude from anywhere before. I sure hope management looks at the reviews and improves their staff's horrible attitudes. read more

Thank you Leslie and jenise for some perfectly made drinks. you all rock! Thank you for the attention to detail and not skipping any steps! :) The drinks taste phenomenal read more

Starbucks - Perfectly shaken and layered drinks! - Coffee & Tea Near Me - San Bernardino, California

Super sweet workers always recommending good drinks to try for next time the line is usually empty and there quick

Staff sucks here. They have an attitude. Also the bathrooms do not have toilet paper, toilet seat covers or paper towels. Definitely not a location deserving of tips. read more

Horrible customer service I've been ordering the same drink for 5+ years & today I ordered at this location. The drink was missing milk which is usually filled to the top and when I asked the manager (a woman) she was very rude and said she couldn't fill it to the top & that other locations were being courteous on top of that she asked to charge me more for a drink I've never been charged more here for. Don't come to this location won't ever order here again. read more

Wonderful service! My favorite Starbucks by far...shout out to the guy at the drive thru window who called the grilled cheese "deliciouso scrumdidlieuptious" because it brightened my morning! read more

Starbucks - Shaken Espresso with my eaten Old-Fashioned Grilled Cheese - Coffee & Tea Near Me - San Bernardino, California

So here I am four years later updating this review.. just fyi they still suck . Rude Custumer service , they take a really long time just to take your order Even if you order through the mobile order . They have a nasty personality here. I visit starbucks daily for the past 8 years and honestly this Starbucks really sucks . This one is the closest to my house and I have to drive two miles out because this one really sucks .. read more

Sonia is incredibly rude. She was upset that my app wasn't working and tried to tell me my app won't work. I had to tell her what to do, just void the transaction but she had so much attitude and made me extremely uncomfortable on my way to work! SMH Sonia it's not that deep. read more