Starbucks consistently delivers my orders though grubhub and I love their personal messages to me. Once in a while there's a hiccup but they are very consistent. Love their personal messages arena location in Natomas read more

Nessa has a really bad attitude. Should not be on a register. Please retrain her on customer service

Havent been to this location in years -- use to be a daily patron but they were soooo bad about timing, unfriendly staff, and just not clean. I stopped going to this location all together -- stopped in this morning and what a change! It looked clean, it was busy but they finally had a mobile order station and process plus i get my drink right away. read more

I've been going to this Starbucks since they opened since I lived in the area. I remember them being ok and going downhill. Came today - still the same issues. Takes so long for a drink, disorganized, crowded, new employees don't know how to make the drinks and the customers are NUTS! Will NOT be coming back. Ordered a brown sugar shaken espresso, barista said maybe they forgot the milk. But my coffee was almost black, usually it's a creamy color. Would recommend coming to any other location. read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

Close to the airport and great service! Came during holiday season. There's plenty of seating and even two comfy chairs in the back read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

Never have I seen a Starbucks that has a barista manning the mobile order pickup station. He was moving the orders along. You can tell he remembers customers. He was organized and personable. Definitely elevated the customer service and experience there. read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

If I could give ZERO stars to my review, I would. Today, at this Starbucks location I was charged almost 3 dollars to use the restroom. It felt disgusting. I had walked in after cutting tip of my finger on a piece of postcard paper and asked to use the restroom. The answer I was given was "the restrooms are for paying customers only, would you like me to ring you up for something" as my finger starts to trickle down with blood. I honestly was taken back . I couldn't believe what I was hearing. So I kept my mouth shut and paid for the bottle of water I was forced to buy so I can use the restroom. SMDH. KEEP IN MIND- I've spent at least a few thousand dollars at this location. I just graduated from UTI college less than 1/8th of a mile down & on the same street. For 10 months I would get Starbucks every morning at this location. (I understand that this lady obviously did not know me ) normally I would come in during the morning and today I was in the afternoon. The entire morning crew knew me by first name - But that is beside the point! I am just astonished that this employee would rather have someone bleeding at the front counter while being forced to purchase something rather than just let me use the restroom really quick. HONESTLY- I shouldn't have even asked because the restroom did not even have a lock on it. I was trying to be polite by asking. It couldn't have been any more obvious that I had just cut my finger as I was walking into the store and just needed to use the restroom really quick. Also I'm not going to argue with somebody in public - again going back to me "trying to be polite" side of things - After I purchased the water this demon lady had the audacity to look at me and say " thank you for understanding" . It felt gross. What would you have done in this situation? Would you have brought to her attention that you have literally spent at least a couple thousand dollars at this location? Also keep in mind that I am not homeless and I am pretty clean cut looking person. So it's not like it was obvious that I had any types of bad intentions while inside using the restroom.(or even questionable!) But it was obvious that I was literally bleeding- At the register, in front of employees and any customers that may have been behind me. This is a nicer area too. Anyway. This is the last time I'll ever go back here or to any Starbucks for that matter. People should be supporting local businesses anyway. Who am I kidding - the food has been always over priced and undercooked anyway. The amount of times they've gotten my order wrong in the past is laughable. In hindsight I feel like I earned this horrible because nice guys do finish last and this is the day and age where decency has been forgotten. ZERO STARS thanks to the older lady em who would rather me pull out my wallet while bleeding in front of others than let me use the unlocked bathroom. Shame on her and me for thinking being polite counts for anything these days. read more

Starbucks - My required ticket to use the restroom. - Coffee & Tea Near Me - Sacramento, California

This Starbucks location is absolutely incompetent. They mark my order as "completed" even though they haven't started making it. On top of that, they prepare the wrong order instead of what I actually requested. read more

It's time to update after living here for 5 years. This is my home SB. The service is mildly better but they still don't know me even though i come at the same time EVERY weekend. Seems like an ever-changing staff. Hit or miss on service and quality. There is one gal that looks miserable constantly and if I ask for anything like can you check the status of my order she seems annoyed. The product displays are not great, somewhat empty and coffee bean selection is minimal compared to other locations. They opened a new one up the street that has way friendlier service. It did seem to alleviate the traffic in this one. read more

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At the Starbucks, they actually gave us used coffee grounds for my garden, which was so awesome. That I'm beyond for good. It was very clean and my chai latte was delicious. read more

This is my go to starbucks since I live close to it and a convenient place for me to get coffee on my way to work. Everyone is always nice and happy... customer service is top noch.... read more

The worst Starbucks I've ever been to, and I've been to many. The employees, without exception, treat many customers, and delivery drivers in particular, like trash. It's disgusting. read more

Super unfortunate experience today! Had an mobile order, only 3 cars in the drive thru, when we pulled up to the window, we sat at the window for 5-6 minutes, the person working the window never opened it, never greeted, never apologized, and finally opened it to hand me my drink and it was already melted which means my drink was already made. So why were we sitting at the window for soo long not greeted? read more

Starbucks - This was not rocking unfortunately - Coffee & Tea Near Me - Sacramento, California

Possibly one of the worst Sbux I've ever been to. They are always super busy. Perhaps that's why the staff never seem happy and the service is horrible. Despite doing a mobile order, I am always waiting at least 30 mins for my drinks/pastries. There are other Sbux that I've been to that are just as busy and they are faster and have better customer service. read more

I've been coming to this Starbucks about every Friday since 2016. Using my Mobil app. I ordered two coffees for almost $15 without ice and when I got there they were just over half full. I asked the barista if something was missing from the drinks and he said no, it's their policy not to fill the drinks up all the way when they are ordered without ice. I talked to the manager who confirmed the policy and offered to ring me up at the register for additional milk to add to my $15 worth of coffees. I won't be going back. They lost a repeat customer for years because of this. read more

Starbucks - Half filled coffee if you order without ice for $15. - Coffee & Tea Near Me - Sacramento, California

This place unfortunately is pure chaos. Had my order stolen not one, not 2 but 3 times. Sigh. There should be a better system for this place. Don't believe your app. If it says "your order is ready in 5 minutes" it means 45 minutes. Then someone will steal it and they will say "you can wait for your order again or go to the cashier for a refund" So another 15-20 minutes on a Saturday morning. Is it worth this long? Absolutely not. read more

Cool vibes, good drinks and customer service.. however they need to trash the new pineapple cake .. just horrible ! The most artificial pineapple thing I've ever eaten read more

Today was my second time going to this particular location. There are many Starbucks in Natomas and I usually go to the one by Cal fit. This is my second time coming here and the second time my drink has tasted like nothing. I ordered a peppermint mocha, and there is no hint of peppermint in my drink. I will not go to this location again. Honestly I barely go to Starbucks anymore because of the poor quality and high cost. read more

I am a Starbucks fan but after 3 attempts to love this location because it's convenient, I can't. This location sucks if you are wanting your morning joe...Monday-Friday mornings are the most busiest. Always people waiting for several minutes and if you think mobile orders will be faster, think again! Note, whatever mobile order pick time is "estimated" for you be sure to add 10 more minutes to it and that's when it'll be ready. Oh and most breakfast sandwiches aren't in stock. Today I ordered a sandwich (one of the few in stock, they didn't have egg bites in stock) instead of a mixed drink thinking that it would be prepared to perfection and ready on time. Nope it wasn't. Maybe Starbucks should consider adding another location to support the demand in this area. read more

0 stars. Agree with the other yelpers, this one one of the WORST locations. Drinks are NEVER made correct & theres an extreme LACK of customer service here. I don't know what it is about this specific location, but the drinks are always half assed and the baristas focus more on socializing with each other instead of servicing customers. Very unwelcoming environment. For a properly made drink, I would go to the Arena Blvd or Natomas Crossing store instead. read more

Customer service here is 100 stars! Everyone greeted us when we walked in. Zoe was the best!! She made our coffees delicious! And when I mentioned the bathroom needed toilet paper, they were super nice in replying they would take care of it. Great job! read more

I went this morning to get a white mocha. There was a long line. But they were pretty fast. I appreciate thequick.service and positive attitude when you get your coffee. read more

I have been to this Starbucks several times and I have had a handful of great and not so great service. This particular time, about a month ago. I placed a mobile order and I went inside to grab it and the barista ignored me several times... three people walked up and he ask their name for their order, however, he didn't even acknowledge me. I had to get his attention and ask about my order. To be honest I felt discriminated. I have never felt so like this at any Starbucks with the exception of this place. Needless to say, I will not be going to this Starbucks because of the lack of service and professionalism. read more

I pre order my drinks in the morning 25 minutes before I have to leave and somehow when I get to the building they still don't have my drink made... well over 30 minutes to make a drink.. ridiculous. Nobody greets me when I come in nobody even acknowledges when a customer comes in won't be coming back to this location. I'd rather go out my way to a different one. read more

This SB is a very busy one at the Bel Air Center on Arena Blvd. The staff is usually always friendly. One of the better SB's at that. Since it faces the road the sun hits it hard so you get some warmth and it is nice in the Spring and Fall but Summer you can feel that heat even with the blinds pulled. Never a problem with service here. Just busy most of the time so not the best if you are in a hurry. Seating is good and along the sides. Parking is sometimes hard when packed during busy times. read more

Pit stop to keep my eyes peeled driving back from work this morning. No one was there yet, except for me and two other persons. Way too early. Hot mocha was yum. Spinach wrap my fave. And, a slice of warm banana bread to accompany those two. I was filled by the time I reached home. Friendly service. Was greeted immediately when I entered. Fast service. Clean store. The layout is different than most. I like the seatings. read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

Time and time again i've been let down by this location. I use The Starbucks app to order ahead and each time I've used this location the wait for mobile order is astronomical (30 min or more for basic Starbucks coffee that was mobile ordered? Come on now!). Not sure if it's their system but no other Starbucks locations take as long as they do when they have 4 to 6 people behind the bar. The customer service isn't any better, they all have an "oh well" attitude like as if it's the customers problem why they're inundated. If you have all the time and patience in the world and don't mind waiting then bless your heart but if you're in a hurry or if it's before 8am mon-fri just keep on moving to another Starbucks or coffee shop nearby, there's plenty of others to choose from in the area read more

I live so close to this Starbucks always walk there.Customer service always nice! Place inside amazing , always doing homework there . They always make my Starbucks drinks goood!!!Love that place inside . read more

Starbucks - Strawberries & Crme Frappuccino Blended Crme - Coffee & Tea Near Me - Sacramento, California

I can't believe I haven't reviewed my local Starbucks. Moving to Natomas has been a change both good and different, but coffee is a big change with Starbucks remaining the best option in the area. All the Natomas Starbucks lack drive through options, and parking is rather tight since they share spaces with neighboring businesses. Pre COVID, this location was popular for hanging out in the hood with people inside and outside drinking caffeine. The inside is upgraded Starbucks with a bar for online orders which can be frustrating to squeeze in between seated guests. They also upgraded to unisex bathrooms instead of gendered options. Post COVID, this location is online only. You must order online for takeout. This is the temporary solution as we adjust to the virus. It is nice to see the location open since Natomas has been on Starbucks lockdown for a long time. Prepare for some delays and confusion as we adapt. This is a weird time. Hopefully it will be short. In case it isn't, the Arena Starbucks will still provide a little comfort and stability in a time lacking both. This location suffers from a lack of a drive thru and tough parking, but it is a Starbucks. read more

Starbucks - Everything will be okay in the end. If it's not okay, it's not the end. - Coffee & Tea Near Me - Sacramento, California

Nice Starbucks with convenient parking. I tried two different Starbucks in sacramento. One the nearest parking was $35. The other was closed at 1:00 p.m. thankfully I ran into this Starbucks with a convenient gas station next door. Service was fast and friendly. Bathroom was clean. read more

Great place, runs like a well oiled machine!!! Employees are super nice! And it has EV chargers in walking distance, and it's always clean!

I asked for no ice and got no ice, but why the extra milk in my white mocha. No quality in the product. read more

Starbucks - Receipt - Coffee & Tea Near Me - Sacramento, California

Headed up to Yuba City Christmas morning and needed a coffee bad! To my surprise this Starbucks was open and the staff was so friendly and in the Christmas spirit even though they had to work! I mean who wants to work Christmas Day?!?!? I felt sorry for the gal taking the orders. She patiently answered this woman's annoying questions in front of me. IT'S COFFEE LADY! It comes either hot or cold...tall, grande, or venti! If you can't make up your mind then step aside and let everyone else order! I hope every customer gave this Starbucks crew a nice tip because they deserved it! read more

Starbucks - Merry Christmas Starbucks gang! - Coffee & Tea Near Me - Sacramento, California

This Starbucks if pretty busy with lots of online pre-orders. Even if it looks empty inside there is a good chance they are still busy. They have messed up my drink a few times here ie putting chocolate chips in the bottom of my ice mocha-yuck. That combined with long waits make this a below average store. read more

Starbucks - 12 minutes to get my drink and it's wrong - Coffee & Tea Near Me - Sacramento, California

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This location was super busy at around 5:30 pm at my arrival. There were only two people working and about ten people waiting for beverages. They acknowledged everyone entering and gave updates to pending order requests. It's nice to see people waiting patiently while few workers work hard to properly prepare orders all while proving excellent customer service. Great job to Rico and and I believe Manny are súper stars who were working tonight and killing it. read more

I discovered this place because the boyfriend wanted to come here. I've lived in natomas for two months now and have never seen this place! It's right off the freeway on Arena blvd. Although this Starbucks is small, I like it because of how it's set up. There's lots of natural lighting that comes in through the window which makes the place very well lit. There isn't too much seating available: two lounge chairs, one community table, three smaller tables, one high chair table, and the bar seating. If you're looking to get some studying done, there is one outlet by the high chair table in the corner and two outlets behind the community table. Your best bet for an available outlet is at the bar area seating! There's a whole strip of outlets right underneath. Make sure to bring your extension cord if you plan to sit at the community table. Service was a little slow. But the girl was new. So no stars docked there. Minus one star because I ordered a strawberry acai refresher with coconut milk and she forgot the strawberries. Other than that, very good service. Everyone was friendly and this place was very clean as well. Will definitely come back! read more

Starbucks - Strawberry acai refresher with coconut milk - Coffee & Tea Near Me - Sacramento, California

Worst Starbucks ever. I ordered my drink at 9:30 am and by 10 am still not ready and I had to leave with no drink or refund due to not being able to even wait for the cashier. This Starbucks should understand the volume of customers and accommodate accordingly. Many times the app isn't even available for ordering because they can not handle the volume. So sad that this Starbucks can't keep up with the customers but they can take your money fast enough. read more

Hands down, the WORST customer service (and drink quality) of all Starbucks in Sacramento. Makes it even worse that their store management and upper management don't seem to care. The baristas are allowed to be rude to customers - especially the baristas who've been there the longest. I bet they wouldn't last at other stores. Avoid this location. There are much better ones within a 2 mi radius. read more

I had already wrote a review about this man while I was waiting, so I order my Starbucks and they don't have anything that they have on the menu then i told him to recommend something because everything I tried to order they didn't have so he seemed pretty nasty after that at the end of my order I asked him did he need my name for my order he told me no but I noticed every other person he rang up He got their names and they got their orders before me I set there for 25 minutes before I ask for help, and my order had never been put in. They took my money and decided not to even give me my drink until I asked for it safe to say, I will never come here again. I think the manager name was Matthew. I didn't meet him but I got his card Matthew please talk to your employees about days after holidays. They are not the only one exhausted the people coming in or exhausted as well and we still decided to spend are hard earn money here read more

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They do not care about the quality of your drink. They just make it to get it out of the way for the next customer. Worst starbucks i've ever been to, will not be returning. read more