I made an online order for pickup and everything was waiting for me by the time I got there. The inside and outside of the building were clean and staff polite. Consistent and easy as always. read more

Starbucks - Exterior building - Coffee & Tea Near Me - Richmond, Indiana

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Wow. My daughter started working as a barista at a local hospital. She has started giving me some ideas for sugar-free drinks that are lower keto. We ordered some on the Starbucks app in Richmond and had a couple of different drinks made and gave them a shot. Check out these recipes and you will be happy. Starbucks is probably used to people with weird orders, but I prefer to put the order in on the app and then just pick it up at the counter and not wait in line. They did a great job. These drinks were superb!! read more

Starbucks - Sugar free drink recipe - Coffee & Tea Near Me - Richmond, Indiana

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Coming back from Columbus Ohio and decided to swing in to starbucks to get a pinkadinkie (pink drink) with no ice. Not bad as it's my first time trying it. Young lady taking orders was very friendly! read more

Starbucks - Pink drink - Coffee & Tea Near Me - Richmond, Indiana

Location: Richmond, IN My advice? Skip this location. Busy but very poorly managed. Best of luck to you if you visit anyway - be prepared for decent coffee but slow, impersonal to the point of shoddy service. 2 drinks ordered on mobile app to pick up inside - my name only announced for first beverage. I walked up to the counter and asked 'which one?' And was met with a shrug of shoulders. When I said 'so I need to check every drink here?' One of the staff helped and thrust my first beverage toward me. The second drink was silently put on the pickup counter among the 12+ other drinks within 5 minutes later.... not thrilled with how many times cup is handled by customers (yes, plural) searching for their order. I took a chance after 5 minutes and spun another hot cup to see my name in the side. Dear staff - please consider to announce after final beverage is made or announce each drink when you have more than 3 customers waiting and the pile of drinks is clustered 4 deep on the counter. I will avoid this location in the future. read more

It had been a while since I had Starbucks, mainly because of the hours, because they were not open when I went to work. This time, I made it there twice in one week! Last week, I ordered the Apple Crisp Oat milk Shaken Espresso and a Cranberry Bliss Bar. I never had these before, and they were both delicious! When I was there, I noticed a sign in the drive thru showing the hours, and I noticed they were open until 1 PM everyday. I didn't get a picture of it, but I thought that was sad. I thought they were turning things around. I went back today and got an Iced Sugar Cookie Almond milk Latte, a holiday drink. That was delicious, too. This time, I got a picture of the hours. Judging from the way things are going, they will probably be closing, and that would hurt a lot of people. read more

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Update: since the mother wants to add a note I did hear the conversation and it was about which cigarettes to buy her. So no family emergency. But nice try. And you wanna tell me I'm eavesdropping on the conversation...honey, no Jennifer S...I'm waiting on my drink? Watching my DRINK BEING MADE. What else am I supposed to do when the girl making my drink is on the phone? read more

Starbucks - Coffee & Tea Near Me - Richmond, Indiana

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I have been to many a Starbucks in my days and the one in Richmond, Indiana is absolutely the worst. They have no idea how to manage inventory. They are out of peach. They are out of venti cups, they are out of cheese danishes, they are out of plum cheese danishes. They are out of brownies, they are out of rice crispy bars. If you order ahead, you will get there to be told the item you ordered is not in stock. When you show them that it shows in stock on the app they are surprised. When this happened to me, they allowed me to pick a different item to replace it. The item I chose showed sold out on the app. I showed them this (because it's what I would have originally chosen had the app not listed it as sold out) and they were surprised again that the app was showing sold out of items that were in stock. Another time I showed up to pick up my order and they were out of Vinti cups so my chai tea was given to me in two tall cups. That was annoying. If that's not bad enough, each and every time I order from the app, the wait for the drink is at least 10-15 minutes past the recommended pick up time. I've basically started ordering it 30 min prior to pick up and it's still not ready sometimes. The whole store is a mess. I have had at least one issue with them each and every time I have ordered from them for the past six month. I have never in my life known of a store to be this mismanaged. I am done with this store and will just go to Roscoes from now on since they have never been out of stock on anything that I've ordered from there. Do better, Richmond, Indiana Starbucks. You make me sad. read more

Stopped here on the way to Indianapolis and the store is listed online in the app and on here as open but it was closed. 2 miles off the highway and no other Starbucks for 50 miles. read more

Arrived this morning at 0545 to what looked like a store that pulled an all nighter. The music was playing so loud that you couldn't hear yourself think, the two young women in there working had the personality of a sloth (a sloth would have been better), they acted like they disliked each other, are not morning girls & had not had their coffee yet either. The floor was dirty​, most of the chairs were in disarray, no toilet paper in both bathrooms & then to top it off...they had no white chocolate or whip topping. Supplies were stacked up over 6' x 6' so somewhere in there was the white chocolate perhaps & who knows who's turn it was to make the whip, but apparently they were too busy listening to the loud music to care. Absolutely the worst Starbucks. read more

Ordered chai tea latte and tasted like water!! Ordered chai tea latte and tasted like water!! Ordered chai tea latte and tasted like water!! Ordered chai tea latte and tasted like water!! Ordered chai tea latte and tasted like water!! Ordered chai tea latte and tasted like water!! read more

Starbucks - Chai tea latte (tasted like water) - Coffee & Tea Near Me - Richmond, Indiana

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It's a nice big store I only got the blonde coffee and hung out and used the internet. The desserts they had looked really good and so did the sandwiches. I like the seating set up your not crammed in. No complaints read more

Starbucks - Bakery items - Coffee & Tea Near Me - Richmond, Indiana

Busy Sunday morning, but dropped off I-70 for gas and coffee break. Staff was friendly and inside was clean. This location is easy to find, and entrance/exit is easy. Two non-extravagent drinks took a little while, almost 15 minutes. Not a bad rating, this location is good and I'd drop by again if or when I'm in the area. read more

If I could give 0 stars, I would. They are almost NEVER open past noon, and when they are, they are frequently out of most common ingredients like chai, cinnamon, and vanilla. It takes almost 45 minutes to get through the drive thru. read more

Hell no they was supposed to be open till nine and we went at 8:00 and they was closed

1 star because 0 stars not an option. This Starbucks is not open during their posted hours. if they are open, they disable app ordering, they are usually out of everything even just regular coffee, they out a sign in drive thru that says come inside then a note on the door that says go through drive thru, so basically not open during business hours posted. Employees are rude and surly if you happen to catch them at the store. I wonder if the owner knows how terribly this location is being managed, maybe they are already out of business and closing down. read more

Richmond Indiana has the worst Starbucks. This is the only Starbucks we have in our town and it's never opened. Poor management Id say. Seriously it's Saturday and they are supposed to open at 6am I pulled through drive thru at 10am and they don't open at 10:30 today??? Horrible. I won't be back. Here comes more business Jacks Donuts!!!! read more

My family and I stopped at this Starbucks while visiting Richmond today. It was a nice place to sit and enjoy our drinks together before heading onto our next locations. I think the store had just received a shipment because there were cardboard boxes everywhere, which made the seating area a little cramped. Still, it was over-all a good experience and I wouldn't hesitate to return to this location when passing through Richmond in the future. read more

This Starbucks has a decent amount of seating and good, strong coffee and coffee based drinks. It's also the only Starbucks in the area. It's worth going a few miles out of your way to get a cup of coffee you can count on. read more

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On a road trip from Chicago to Ohio. We stopped in to get our Starbucks fix and got so much more. The barista who took our orders was adorable and really connected with customers in a personal way. Staff has a beautiful sense of humor even at 7 o'clock at night. 10/10 recommend p.s come visit us at our Starbucks locations when you visit Chicago Broadview, IL read more

10 years ago i would have given this place a 10 star rating. The drinks were great, the staff stellar and the place was clean. Now , today I will give it 2 stars. Management has changed hands so much and with every new manager it just keeps getting worse. I frequent this Starbucks every single day and they mess up my drinks at least twice or more per week. When they are making your drink consistently they are out of any possible item you would like to order. Recently they were out of a certain milk they told my friend they were out but when i ordered they didn't tell me and just made it with a milk that i didn't ask for. The staff is rude and unfriendly, they used to be so inviting, remembered your name and greeted you more there is literally just a couple of employees that even acknowledge people when they come in. I love Starbucks just not this one. read more

Always really nice employees that love to help and joke around with one another. Definitely my favorite Starbucks to go to.

Loveeeeeee Starbucks. It's great. Staff is nice. Place is clean 10/10 I go there so much

Y'all kill me with these reviews most of y'all don't work in the food service as someone that does a modern society. I don't blame them. most of y'all have lost your damn minds. Yall act like y'all are god and goddesses. I would've whooped ass by now matter fact, if y'all were anywhere else in the world, especially the East Coast you would have got y'all ass whooped by now. Coming from someone who does work in the food service it's hard as fuck to keep an employee regardless of where you go because of y'all most of these employees are some of the nicest employees. I never have a problem at this location. I never had a problem with their service. matter fact, the other day they were busy as hell and I asked to try something granted I had to wait because they were busy, but they still made me a small size of the item I asked to try. I have been in there where some of y'all are just blatantly rude if that's the case, take your ass to McDonald's and see if you get anywhere near the same service, especially in the city. I hate every single one in this damn city wake the fuck up. For a location that is struggling a location that is trying their doing their damn best if you want to shit so bad get y'all lazy ass in there and fucking make it if not shut the fuck up in a discussion. read more

Worst Starbucks experience. Filthy place. Bathrooms were trashed. I ordered an iced shaken oat espresso and then an iced black tea with extra sweetener. The espresso came with cinnamon and then the tea did not have sweetener. I normally don't review bad experiences but the way the baristas handled the situation made me want to rate it. Being a server myself I just asked for an extra pump of sweetener as well as if the espresso I had received was a holiday espresso. She responded quite rudely "Your tea is sweet and that's how we always make the espressos." I've been ordering a shaken espresso for years and have never received it with cinnamon before in my life. Super bummed out to have spent all that money and time waiting for the drinks to get two items we didn't order read more

From a Starbucks standpoint, it's a solid 4 stars, from a customer service standpoint, a miserable ZERO. Hence an average of two dinky stars. Cashier had the warmth of an ice cube. Both my daughter and I were extremely polite (please and thank you) when we ordered (we always are!). And she was just straight up bitchy. There. I said it. Need to shape up Starbucks!!! read more

You know what? I'm not afraid to admit it. I love Starbucks. I'll shout it from the rooftops! I LOVE STARBUCKS! I love the indie music they have playing, I love the breakfast sandwiches and the coffee cakes (mmm, chocolate-banana) and I love my venti chai soy latte. To me, going to Starbucks is like pampering yourself with a massage or a shopping spree, except it only costs me $5 to $7. I feel just a little fancy every time I walk in there. Yes, I've gone to local coffee shops, and they just don't cut it. The drinks might be a little cheaper, and I might be supporting the local economy, but they aren't as good. Anyway, this particular Starbucks is the only one within 50 miles of me, so it gets a lot of my business whenever I'm close by. Everyone there is really friendly, but the drive-thru can be a little slow at times. That's okay. I will park in the woefully tiny parking lot and go in to support this corporate behemoth no matter what! read more

I'm sad that i can't give the Richmond Indiana Starbucks a better rating. They have messed up my order so many times and the previous time was the last straw. Apparently their barista does not know how to make hot tea. I've heard many complaints about the customer service at this particular Starbucks from my friends and family. Come on, Richmomd Indiana Starbucks!!! You surely can do better!!! Please. read more

The staff at this Starbucks are so unbelievably friendly. I'm not a huge coffee drinker, but the staff here can always help me find something I'm going to love. On this particular trip I was encouraged to buy a gift card and register it online to earn rewards points. I usually skip offers like this over, but this person was so helpful that I took her up on it. Now I'm going to make a point to visit here more often and use my Starbucks card as often as I can! read more

Honestly I feel bad giving this rating but I feel that it is deserved. The staff is mostly friendly, except for on time when a girl laughed at us at the drive through window pointing through the glass when we thought they were open at 6 on the one day they are open at 6:30. I'm mostly making this review because of the amount of times we pay for Trenta drinks and receive 80% ice in our cup. It's not half, or one/two scoops it's all ice with some sips of coffee. Entirely too expensive and I shouldn't have to remember to ask for light ice when I'm paying 9 dollars for coffee. read more

I enjoy many of the drinks here and usually have no problems. I usually order through the app so I just have to pick up and go but there have been a few times that hasn't worked out. Once when I was in a hurry I had to wait for them to make my drink again because they said they gave it to another customer because they ordered the same thing then they couldn't remember what I'd ordered! Another time the protein powder wasn't mixed in my drink but was sitting in a nasty chewy clump that worked its way through the straw. They did give me a full order refund that time even though there was only problems with one drink. read more

Good Starbucks as Starbucks go--they're crazy busy between walk-ins and the drive thru; it's pretty slow going and the staff doesn't necessarily hustle, so it takes a while to get your order. But it's clean, organized, has a patio, and decent seating. read more

Starbucks - Coffee & Tea Near Me - Richmond, Indiana

I actually visited this place twice in the same day so I had the opportunity to see two different shifts. In the morning, I walked in and waited for a few minutes while all the employees were working on other things. I found this pretty annoying, especially since no one greeted me or said something like "I'll be with you in a minute." The morning experience was pretty perfunctory, but I guess I got my coffee and that's what I came for. Later that afternoon I came back for a cheese plate. Turns out they don't sell those so I got a doppio and a piece of delicious coffee cake. The espresso was pretty good with plenty of crema. The service was much better and the staff was very friendly. I guess they just needed to wake up. read more

Service was good. Music was TOO LOUD. when I asked them to turn it down. They said the tool to do that was broken. For the 10 bucks I spent on coffee they could turn the volume down in an almost empty coffee shop. read more

Ordered my drink through the app...wasn't ready when I arrived...didn't have stuff to make requested drink, so I choose another similar drink, a hot tea which comes with steamed lemonade and the clueless girl asks if I still want my lemonade steamed? seriously? It's a hot drink? Do you really think I want you to pour in cold lemonade??? read more

Six employees and they can't handle one large Americano, two pumps of vanilla, 3 cubes of sugar, Thanks for reminding me why I avoid Starbucks... read more

Well the coffee is more bitter and more expensive than other places. I prefer Dunkin Donuts, Tim Horton's, and many homemade coffees.

You can not go wrong with Starbucks the baristas were excellent and my drink was made perfect like my service

Simply the worst one I have encountered. I asked for toilet paper and was told sorry, not my job ask someone else. Then asked another worker who said I'll get to it later. The staff was dancing about, disorganized, and didn't call out drink names leaving us to keep checking for our order. read more

18 minute wait in the drive thru. Not very friendly service at the drive thru window. Drink was not ready when it was our turn at the window. The parking lot was not full so not really sure why the long wait time. read more

This Starbucks has improved over the years. If you're a regular like I am they remember your name and most of all the employees are friendly. They get your order right and if they messed a drink up accidentally they'll replace it right away. The only down fall is the dining inside is small and there aren't a lot of places to sit (unless it's a non-busy day). read more

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