we asked for birthday cake cake pops, they gave us 2 chocolate, and we ordered 2 of the dragon fruit drinks and we got a white drink that looks like milk and the chocolate cake pops had a huge hard spot in it, and it wasn't a chocolate chip. read more

Visited Friday morning, 12/8/17. The bathrooms were filthy. Hand dryers were black underneath machine. Toilet was leaking. The floor was filthy. In the Store, carpets looked like they haven't been swept in months. The tables and chairs weren't wiped. Employees' aprons were dirty and wrinkled. Hold out for the Starbucks in Dayton, OH or Greenfield, IN. read more

The services is great and quick and the always get my drink right. They also always have the right things in stock. The only reason I give it a 4 instead of 5 is because I have been saving my stars for a cup and the cashier had tricked me into using them for my drink. Overall the experience was good. read more

I only use the drive through but everyone has a great attitude... I was even sung to once, and that put a big smile on my face. Since moving to the other side of town, I don't get there as often as I'd like, but I always enjoy everything I order. read more

At first I found the staff at this Starbucks rather rude and unhelpful. But the last year I've had exceptional service and always left well caffeinated and smiling. I now know a couple of the workers by name and vice versa and that's always super great. The inside of this Starbucks is small but cozy. The Drive-thru is usually quick but the parking limited and the one way can be confusing for 1st timers. I love me some white chocolate mocha and their breakfast sandwiches. Having the rewards card is a must if you're a regular. Free coffee is never a bad thing! read more

I am actually okay with Starbucks in general, but this is the worst Starbucks I have ever visited. I will amend that by saying that all of the other Starbuck's that I have frequented in major urban areas, so the training was probably better and the food had a higher turnover rate. But I now know to never order any pastry while using the drive through, as there is a really high likelihood that it will be stale (that happened to me three times over a period of a couple of months... which meant that half the time my pastry was inedible). I have even had to return food while sitting in the store, so I know they were not just pawning stale stuff off on the drivers. I still go there, as there are literally no other coffee shops in the city (at least not that I have found), but I would prefer to go somewhere else that didn't require an hour drive. read more

Very slow service. After ordering and receiving rest of order I was THEN informed that my breakfast sandwich was NOT available. After a 10 minute wait you couldn't have told me sooner. I was charged for it and had the hassel of having to wait for a refund. Not cool! read more

This is an excellent Starbucks. All of the employees are SUPER friendly and my drinks are always awesome. This location is almost always busy - the drive-thru line is often 6 or 7 cars long. One time, the drive-thru worker offered to give me my drink for free if I sang my order. I actually did not take them up on that - but the guy behind me did! He sang his order and got a free drink :) I've never gotten a wrong order or bad drink here. I almost always go when I'm in Richmond. :) read more

I pondered how to write this review for a long time. I usually don't bother to review Starbucks at all except when I find something exceptional or when it's not so great. Unfortunately, this location falls into the latter category. I have only been here a couple of times in the past 2-3 years, since I do not live locally. And this last visit prompted me to write a review. I did not find anything wrong with the food or drink, it was the service. I'm not sure where the problem actually lay but when I ordered a breakfast sandwich there seem to be a lot of confusion on who's it was and the barista at the register who took my order asked the person at the drive thru if it was for one of their customers. She was informed no, it is for one of her customers, meaning my sandwich. At some point the sandwich got laid to the side and not put on the counter for customer pickup. Finally, another person asked if I was waiting for a sandwich. She did located it and with apologies gave it to me. So I left wondering if this is lack of training for the barista on the register, or incompetence, or maybe she just didn't give a crap. No clue. Hopefully this Starbucks will get a clue because I do drive through Richmond frequently on my way to St. Louis but I would not go out of my way to come here. There is a Starbucks a few miles outside of Indy I usually stop at. read more

This is a great, local Starbucks that truly cares about their customers and does a great job getting to know them. When I visit, they will shock me by remembering my name and remembering my preferences. The staff is quick but thorough, and the store inside is clean, and well maintained. read more

Not the cleanest but the drinks are delicious. Could use an additional location or at least a double drive through.

Every time I come into Starbucks they play the weirdest music.... how can I drink my coffee to this music ?? I'm very disappointed with the playlist... play better music pls and thank you read more

Wow, has this place gone downhill! Tables are never wiped off. Floors are dirty. They almost never get the order right. Mobile orders mysteriously walk off. The furniture is truly gross, stains and spills. Go to Roscoes! read more

S.L.O.W.E.S.T DRIVE-THRU IN THE HISTORY OF DRIVE-THRUS. I could've just taken a 30 min nap instead of getting a coffee to alleviate my tiredness. read more

I won't be back this is fifth time I've been there within a 3 week time each time I've went been out of cake pops and when I asked why the worker wasn't to apologetic and acted like it wasn't a problem and said we always run out of them by afternoon because we get busy and I asked him why wouldn't you make more each day if you know that you run out.He said he would have to make more than 30 and he wouldn't sell Nothing But Cake Pops and if he knows he's going to sell them why in the world would they sell in their just losing money they could take some away from something that don't sell that much and make more cake pops they keep all the samples in the case anyways they don't even sell though so I don't understand why he wouldn't do it just don't make no sense to me. So then we asked for a chocolate chip cookie and it ended up being the same problem they sell out by the end of the afternoon my daughter was very upset and she's been upset that she has not been able to get any of the Cake Pops I guess I'm going to have to go to another town to get Starbucks it's wasting my time driving in 30 minutes to Richmond for something they never have. Not only that is the person that was making our drinks that we ordered acted like she didn't know what she was doing people behind us got their drinks before us and one was made in correctly which I went ahead and drink it because I wasn't waiting there another 20 minutes for another drink. Let's just say I will pick another Starbucks before I go back to Richmond Starbucks sounds like they need to get it together there. The people behind us they even made the wrong drinks for that also and they also took what they gave them because they didn't want to wait none of the employees had Smiles on their face and was friendly either read more

Wish that I could give 0 stars. Slowest Starbucks that I have ever visited even when there are only 3-4 people, you could wait over 15min. Consistently makes incorrect drinks or does not make your food. Customer service is about non-existent, they offer no type of acknowledgement that there are any issues here. Visited 3x this week: 1st day - wrong drink, 2nd day - order took over 20min, 3rd day - had to ask for my breakfast sandwich as I had been there over 23min and other food orders were coming out. As others have said, if you have another choice to wait until Dayton or closer to Indy - Just wait! read more

the coolest guy ever works at the drive thru! he was so lit 10/10. the drinks were also good and would recommend a double chocolate chip frapp. awesome place! read more

Thank goodness for Starbucks in this little town full of fast food joints. It is located in a newly built/renovated plaza 2-3 miles off of I-70 but a good cup of coffee (and friendly service!) is always worth the trip. read more

It may be faster to drive to Dayton. Seem to be undertrained. I got my drink and left but had problems communicating what I wanted and heard several questions from those assembling drinks how to make this and that for the drivethru in the short time I was there. Training day, I hope. read more

Nothing makes it stand out from any other starbucks. I always get good service and the food/drink quality I expect. I do wish it were more spacious inside, and in the summer it is usually freezing cold. it's a solid location. read more

Far from the Interstate, but much worse than that: the service is slow and our coffee was nearly cold. Avoid at all cost.

I want to start by saying I have always enjoyed Starbucks. I have also never felt the need to write a negative review of any experience. I am from Indianapolis and am in Richmond visiting family. I went through the drive thru and ordered a tall pumpkin spice latte. The lady working the drive thru was very friendly and personable. My husband was driving and after taking two tiny sips, I took the lid off. The whipped cream was melting off and I wanted a good sip before it melted. That's when I realized the drink was only a little over half way full. Since we weren't too far away (and paid four dollars for a coffee), we decided to turn around so I could go in to show them and maybe get it filled up more. When I came up to the man working the cash register and showed him my drink and explained we had just left the drive thru, he asked if it was an espresso- I said no and told him the drink. He took the cup and told me in an accusatory tone that "we never give out half-full drinks." I felt like I was being civil and didn't necessarily give him a reason to be defensive. There was no "I'm sorry, it must have been an accident"- which is what I thought it was in the first place-an accident. He made me feel like I went and poured half the coffee out in order to come in and get more. Anyway, the lady from the drive thru handed me a new-and full--pumpkin spiced latte. She was still friendly. Anyway, what was meant to be a quick trip through the drive thru for a fall favorite turned in to me writing my first ever review on Yelp because of a rude man working the cash register. (On a side note, I worked as a waitress all through college so I have dealt with many similar situations-and have had people who were very rude complain to me. I never accused the customer of being wrong- even if I felt like they were in the wrong.) read more