I asked for a caramel frappuccino but with decaf espresso instead of regular. The girl tells me her manager says shes not allowed to make that anymore. They are supposed to push others like vanilla bean. What? No thanks. The other Starbucks make it for me all the time. How hard is it to add a shot of decaf espresso? As a matter of fact, when you order online through uber eats like I have, it's an option!!! Decaf espresso! Your manager is something special and it's because of her you lost my business. I'll make it myself with coffee, ice, milk and caramel sauce. Not hard. Hey manager, You have no clue how to please a customer or what your own menu states. read more

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It would be nice if the baristas understood how to make a drink. And if you're not sure it's simply ok to ask. At this point I've left one too many time upset with my drink and feel like my money has been waisted And the service here when you walk in is lack luster.The only focus on the drive thru I'll drive further if it means my drink will be made properly read more

This Starbucks has horrid customer service. I would never get greeted when I walk in. If it matters, I'm an African American. I've never seen someone outside of my race not get greeted it's by the same person too. All I've done here is order drinks. I'll no longer be contributing my money to this Starbucks, because customer service is supposed to be everything, is it not? It could determine who comes into your cafe and if I were to buy anything or not. The atmosphere is funky anyways. read more

7:48 in the morning and this is what I get six dollars special breakfast sandwich and a iced coffee tTall I guess they were in a rush, but it looks like it was just me and the line read more

Starbucks - I attempted to get the six dollar promotion with the coffee and breakfast sandwich. This is supposed to be the bacon and Gouda with the egg - Coffee & Tea Near Me - Raleigh, North Carolina

In recent months, like many places, the staffing shortage is affecting the supply chain of online orders and in store. The last few times I have gone in, the efficient of order, prepare and deliver has suffered. The consistency of product is still there, but overall customer service has declined. read more

Starbucks - a cup of coffee on a table - Coffee & Tea Near Me - Raleigh, North Carolina

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The beverage was made correctly, customer service was great and they got it to me quickly, I felt welcomed at this location and reccomend it to others. I was there for breakfast and worked on some stuff calmly. read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

This Starbucks location is definitely improving. Perhaps it's pressure from its competing Harris Teeter in store shop across the street? In any case I'm very happy for them and me since it's a convenient location. There are some new additions to the staff and it seems they are more engaged and feel good about being here. That does so much for customer experience! My coffee is nice and hot walk in or drive thru. I also like that my iced drinks are very cold - no "luke warm, melted iced latte" after 3 minutes. So well done Wakefield Commons Starbucks! read more

The majority of this location's employees more often than not seemingly appear to think it's acceptable to come across as arrogant and/or rude during my in-store visits here, all the while regularly displaying an inconsiderate attitude to most of the new or 'non-daily' customers unfortunately visiting this particular location. The one upside worth mentioning is the drive-thru here, because for some inexplicable reason, the usual personnel and overall window experience are usually on point which creates an odd contrast to be sure. Overall, however, I definitely prefer almost any other location on the north side and will only visit this as a last resort. -- read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

OK, so I don't usually frequent Starbucks. I'm more of a Caribou Coffee girl when I get the urge to drop $4 for a caffeine lightning bolt to my system. However, on a recent very hot and humid July day while tooling around town with my convertible top down, I needed something cold to drink to cool my body temperature back down to 98.6 degrees. And I'd just popped out of another store in the same strip mall where the cash register person didn't make me feel appreciated, so I was rather bummed when I walked into Starbucks. I quickly forgot that when I stepped in front of the counter for some ice cold sustenance. The guys here were super friendly and made me feel like a million bucks when they remembered and used my name. It may be hard to find, but these guys are very cool if you're in the area. read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

Drive thru fast today. Ordered two Midnight Mochas. Only bummer, Starbucks is so dang expensive. But, I know that going in. $10 plus tax for two grande drinks - it's a bit of a ripoff. Pricey drinks and just average sandwiches - tried the breakfast ones before, not good. The breads, though, are yummy! Seems as though the lines have gotten better here, I remember the days of a good 20 minute wait at this location. Employee at window was super nice and had a smile during transaction, which was nice. read more

My go-to Starbucks in the area. I often drive by another Starbucks to come here because I love it so much. I mobile order almost daily, staff is super friendly and knows me by name. My order is simple, yet complicated to order and it always screwed up by other locations. This place nails it every time! In my travels for work I compare every Starbucks to this one read more

They got my drink right & we're nice about it too. The girl even gave me a compliment! Good way to start the morning! read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

This is the best Starbucks I've ever visited. Hands down. The people are always friendly, welcoming & funny. They are very knowledgeable about the products if you haven't tried something before. I always get something yummy! They care about you and put love in everything they make. And they always give my dog a pup cup which is really nice! read more

I ordered a macchiato, payed $5 and this is what I get. I had to wait longer than usual, and I have received a cup that is half full. read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

Thanksgiving blend beans sold out before Thanksgiving. Holiday food items out of stock 3 weeks before Christmas. Just went to buy special edition beans which their app showed in stock but out of stock when I get there. Overpriced compared to the competition. I will say the staff has always been great. Still I think it's time to find somewhere else read more

I'm a big fan of Starbucks, but I try to avoid this one as much as possible. Slowest Starbucks ever. Don't listen to the "it's busy" reviews. I've been to busier locations that didn't take this long. It doesn't matter the time of day or the amount of customers in line, you're going to wait a while. Plan on it. I was 2 cars behind the speaker, I read all 11 reviews, wrote this one, and I'm now 2 cars behind the window. At 2:40 in the afternoon. Edit: ...and then they handed me a frappachino that was very literally dripping from everywhere. I couldn't even bring it in my window because it was getting all over the place. The guy was not happy about having to wipe it off - not in the fact that he had to do it, but that it was even handed to him that bad. read more

This is MY STARBUCKS, meaning it is the closest one to my house. I avoided it for a while because I didn't want to go into the movie theatre parking lot to get to it in the mornings, plus it is a super busy one, but now have found that my car turns right off of Capital into it so I really don't have a choice. The staff is always accomodating and gets it right everytime! The coffee is always hot and despite the prices, which I know is out of the staff's control, I am a huge fan! I wish they could do something about the parking lot and drive-thru- when it gets crowded it sort of becomes a mess as people are trying to get in and out of Bruegger's too, but oh well... This past week, I was told that the car in front of me paid for my coffee as a "pay it forward" gesture of kindness. I did the same for the person behind me and I can only hope it continued all day long. Not a bad way to start off your day! read more

I love Starbucks and I LOVE this Starbucks! This is what I consider to be MY Starbucks... okay, in my little world it is anyway. My favorite things about my Starbucks? First, the freakin drive thru!!!!! I'm sorry but there are far too few drive thru Starbucks in Raleigh/Wake Forest. It's not laziness as much as me not wanting to drag my kids into the store every time mama want some coffee! Next favorite thing is the staff! They are all competent and enjoyable people. They make my drinks consistent. Are they pricey? Of course, it's Starbucks. But at least with this one you actually get what you pay for. Yes, definitely MY Starbucks but maybe you can check it out too. :) read more

Staff is always very friendly and tries to go out of their way to ensure everyone is happy! I am not a coffee drinker. However, I love the Frappacinno's that taste like shakes on steroids. The only downfalls I see are that they are always changing where people sit, displays, etc. Also, it is generally COLD. REALLY COLD. ARTIC COLD. CONDENSATION ON THE WINDOWS COLD. Ok, if you are only going to be there for a little bit. Overall, it's a great place to catch-up with a friend, have a quick business meeting or do some e-mail/surf the web while having a cup of your favorite 'joe. read more

Don't try to get a special order done right. This is the closest Starbucks to me, and seem to have to have them remake it ALL THE TIME. And some times twice, and I get attitude. No foam, means NO FOAM, not the top 1 1/2 inches of foam. And removing it and handing me back a less than full cup is just unbelievable. $5.00 for a cup of green tea flavored milk means I should be able to get it done right. And I'm ok if there's a little foam, as long as I can push it aside and see my drink. And don't think your mobile order will be ready... read more

I usually go thru the drive thru at this location because it means I've been out of my house in a hurry and haven't had my morning cup of coffee. I got on line and there were quite a few cars in front of me, but the line was moving quickly and I hear a happy voice asking for my coffee order. Then within a few seconds I am at the window and my skinny latte is in my hand, with the same happy voice taking my card for payment. Quick service, happy employee, happy Laura with her latte driving away. Great job Starbucks in Wake Forest. read more

Great staff and nice shop but my rating is on the coffee. My Latte tasted like a cup of hot milk with a hint of coffee. If I wasn't already headed down Capitol for an appointment, I would have turned back and had it re-made. Pretty disappointing. read more

Drive thru is extremely slow. Need more staff or more training. Do not come to this location if you're in a rush

My pink drink gets better and better each time. The staff is hard working, sometimes takes a while but I understand. Usually busy when I go, but very much worth the wait. read more

This is an update to my prior review/visit. The employee was a bit rude and seemed to be rushing everyone. The store was not that packed compared to what I've seen before. Not only did he seem to rush people as they were ordering or looking over the menu, but once my pastry was ready he slid it across the counter instead of handing it to me. Smh Not sure if he was tired, having a bad day or had a previous irritable customer but that doesn't excuse this type of behavior. Hopefully he had a better day and was able to take a breather. Luckily for him his behavior won't deter me from getting my Java fix in the future. Lol read more

My mom ordered a decaf vanilla latte about a month or two ago. We were back in the car on the road when she first tasted it and it tasted like water. When we got home, we called the manager and he said we could come back anytime and get a free decaf vanilla latte. But when we did, the latte tasted the same. Really icky. So my mom has given up ordering vanilla lattes at this Starbucks. When I went to this location a week or so ago and ordered a decaf americano it was watery too. Have been to this location many other times for decaf cappuccinos which have all been good. Relative to Starbucks in general, just had reduced fat turkey cheddar and cage free egg white wheat muffin and it was really tasteless. McDonalds does a better job of egg white sandwich for the same calories. Also relative to Starbucks in general, it would be nice if they had some lower calorie sweets. 340 calories for a croissant with a little bit of dark chocolate seems way high. read more

Ok I a giving this location a 4 because of their speedy drive-thru and their coffee. I also love the bacon, egg, and gouda breakfast sandwich, it is SO yummy. Starbucks coffee really is one of my favorites as well and it is by far the best cup of coffee in WF. Coffee is one of my vices so I really am critical of the taste of the coffee which is why I am more critical about the other coffee shop in WF. It does have this Starbucks beat in atmosphere though. I do like making my Friday pit stop here on my way to work. The inside really needs some work. This is not a place I would go and sit and relax as there are so many flies. Seriously, eek. Outside is a bit better when there is a breeze, but not by much. The staff is great and friendly though. Hopefully they will do something about the fly issue though. read more

I was disgusted at the fact that there was a dog allowed inside the coffee shop that was not a service dog. That dog ate whip cream from a cup spilled it on the floor and lapped it up. The dog started barking at a patron and came up to me and scared me 1/2 to death and still no one did anything about it. The employees just looked over and continued to work. I was terrified for that one moment. So was the patron that the dog barked at! We are frequent customers ever since this place opened and we are definitely disappointed! Had that dog bitten someone Starbucks would have been in big trouble. read more

This one is as good as it gets! New management has certainly turned the place around. What was once before long waits and bad attitudes is now smiling faces and accurate orders! My favorite Starbucks by far; I consistently go out of my way to come here. You should too. read more

This Starbucks is great! Friendly staff, awesome service, and delicious coffee. They offered me recommendations when I wasn't sure what to get, top notch! I will make this my daily starbucks stop for sure. read more

Yet another bad experience here, we ordered via the drive-thru and the person taking the order coped a tude right off the bat like they were Beyonce. Took 10 mins to make our drinks and they still were watered down dirt water. These people need to step up there game asap here. read more

It is unacceptable that I can order online with their mobile app 10 mins before I arrive and routinely have to wait an additional 15 minutes for my order when I arrive. The staff is friendly enough but always seem too busy talking to each other to focus on their jobs. Forget going through the drive through, it can take forever Quickest way to get your fix is to park and order inside read more

Starbucks has great food but it takes at Least 15 minutes to go through the drive-thru... I mean it is ok and all but not worth the money or the time so I says just drink Coke or something for caffeine and avoid the HUGE, LONG wait read more

This was probably the worst cup of coffee I've ever had, Sheetz gas station coffee has tasted better. Total waste of $3. Venti cup of coffee w/ sugar free vanilla and room for steamed soy milk. I added a couple packets of Splenda like I always do, but when I took a sip it was SUPER bitter and there was no taste of SF vanilla. When I opened it up there was little to no steamed soy milk on top. It is suppose to be very thick and frothy. read more

I wish I could give this place 5 stars. I give them 3 just because they are Starbucks, and I am fiercely loyal to the brand (for selfish reasons). I avoid this location at all costs! Falls of Meuse and Six Forks are AWESOME!!! ...even Creedmoor Rd. read more

Rude slow service in drive through. Waited 20 min (no I am not exaggerating, I timed it from a text I got when I entered) for a grande pumpkin spice latte. No apology for the wait, no thank you when I paid. Just a straight here is your drink. Employees (man and woman with a hurt leg) talking trash about other customers while I was waiting. Completely unprofessional and pompous in my opinion. Just moved here and will be finding a different place to take my business. read more

All summer long you can't sit outside and enjoy a coffee without being bothered by aggressive wasps. Nobody seems to care. There are at least 5 or 6 of them flying around at any given time. You wonder how many times customers ran away from their tables or somebody have been stung by one of these wasps. read more

Why can't this Starbucks get it together! The line is always long & moves so slow. Worst customer service ever!

Slow drive thru, and often times very messy cups where syrups have spilled over the side. Staff is very polite and, in the area, this is one of the larger Starbucks you'll find. read more

Okay, so the last 2 times I've visited this Starbucks I've been very impressed with the service I received. Not only was it a short wait but also the staff was friendly and had a smile on their face. I am gonna give them another chance because sometimes you can't help it if there is a problem with service. But with the improvement there may be hope. read more