The morning ladies are stellar! I was there for a few hours working and they kindly greeted everyone who came in, quick service and were kind when issues arose (like getting an online order as the car pulled up and the order was not ready yet.) I am from out of town and I noticed they even knew many of their regulars by name. Great service and wonderful atmosphere. Best Starbucks I have been to! read more

ZERO!!!!! doesn't even deserve the one star two weeks ago I stopped in, and when the girl handed me my drink, it spilled all over my steering wheel, my car and myself she did not even apologize. She just stared and smiled didn't even offer to give any napkins or how she can help. I was on my way to work so I had to stop in the parking lot and clean myself off and wipe my car I decided to try one more time and here I am upset again. I ordered a very simple macchiato. What did they give me a black coffee! I noticed as I had turned the corner so of course I have to make my way all the way back and sit in the drive-through again to tell them my order was wrong when I pull up to the window they have my coffee ready and guess what it taste like shit! They definitely need to work on hiring more equipped staff that actually knows what they are doing. Will most definitely not be returning to this Starbucks as there is another nearby also, seven brew is down the street :) read more

I like this Starbucks location...clean dining area, quick and friendly service, and consistent accuracy on my orders. Will definitely be a repeat customer. read more

I came at 1:30pm on a Friday and forgot what the drink name was is said " can I get a oh what's that drink call blonde sometime latte vanilla" and she didn't reply just wrote stuff down then when I get up to the window she has a bit of an attitude and I told her to keep the change but scoffs and gives me my dime which was fine but I told her to keep it. When I got my drink it was just an iced coffee with blonde express and no vanilla flavor.. the only good thing is the strawberry cold foam.. if I could give zero stars I would. The barista was a green haired chick who has been mean to teenagers before when they were paying with change... she should not be working in a customer service place if she isn't good with attitude and communication. read more

I visit this Starbucks pretty often cause of how close it is to me and I was surprised to come on here and see all the negative reviews. I've always had positive experiences - drinks are always ready on time when ordered ahead, staff is always friendly when I choose to order in store and hangout there, drinks are always made correctly as ordered. My latest favorites are the iced brown sugar shaken espresso and the Java chip frap. Counting down the days till fall drinks are back!! read more

STARBUCKS - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Plainfield, Illinois

I go out of my way to go to this location of Starbucks. They are always extremely friendly and make my drinks consistently correct. Thanks for being awesome!! read more

While I was drinking my matcha tea latte, I found something disgusting inside my drink. I did leave a tip, but I feel like this experience was unacceptable. I've never had a bad experience like this before -- be careful read more

This Starbucks is terrible!!! real bad hires the people do not care if I could give them no stars I would. consistently get order wrong got there at 845 I know 15 min before closing the lady on the mic goes we close at 9!! Don't you think she I know crazy service I was there march 29th girl should be retrained read more

I usually come here early, like 5am or so, and order 2-3 drinks and food. They're always super nice and pleasant to talk with. I've even screwed up my own order online and they're still cool enough to make me the drink I wanted while in line. People don't give these folks enough credit for dealing with customers so early in the morning. Thanks for being there when I need coffee! :-) read more

Walked into the starbucks was not even greeted. Stood at the register for a few minutes was never acknowledged. Multiple workers grabbed stuff from the register, never said hello, asked if I needed help, nothing. I decided to leave since apparently my business was not needed or valued. read more

Placed a mobile order at 1:49pm as I was approaching the store. The place was pretty empty except for maybe 1 person waiting for a drink. 20 MINUTES LATER I finally got my drink after one staff member finally asked me what I was waiting for. If someone is in store waiting you should ask them for what and make their drink first. 20 minutes when it's NOT busy is insane. read more

Worst Frappuccino ever!!! It's not filled all the way to the top, it is way too sweet, and it's almost room temperature. This is the kind of place and service we need zero stars for. We are moving today. If we weren't running late I would have come back to get a refund. read more

STARBUCKS - Worst Frappuccino ever!!! The cup is not full and it's not cold. - Coffee & Tea Near Me - Plainfield, Illinois

Stopped in today and asked about a lavender drink that I have been seeing on social media. While my barista was not familiar with any such drink, Joey heard the question and was able to assist - even so far as proving a sample of the drink I may have been referencing. When an employee goes above and beyond to answer a question, that is superior customer service! Her willingness to go above and beyond expectations was impressive! Thank you Joey and hey Starbucks - she is a treasure! read more

After waiting 25 minutes for 4 coffee orders, one venti black, one tall Caramel macchiato, one grande pumpkin spice and grande one hot chocolate, the pumpkin spice and hot chocolate were only 1/2 full. I have never been in a Starbucks that was so poorly organized, where nobody was in charge and it was pure chaos. Not organized chaos just chaos. No one seemed to know what anyone else was doing and you could see how unhappy the customers were when you walked in. When I walked in there were only 3 people in the place so I was shocked that it took so long to get orders out. Never going back here. Was the absolute worst experience in a Starbucks I have ever experienced. read more

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Picture says it all.......paid full price and got a half of cup of coffee!!!!! This is the second and last time!!!!! read more

STARBUCKS - Coffee - Coffee & Tea Near Me - Plainfield, Illinois

As a Starbucks Barista (sorry former) they do not care [Starbucks] what u get how long it takes. And don't even get me started on Starbucks now deciding is no longer giving single-use cups. Cause if you bring in the cup to "REUSE" it you'll supposedly get 15¢ of your current order....odd read more

Zero stars. Bittersweet flavor of coffee that is inconsistently made wrong AND overpriced! Let's begin! Matchas are always caked with powder on the bottom. Shake them better, please. I'm paying $5 for a venti, I better be getting god's spit for that price. Frappuccinos are never made with the right pumps of syrup, ever. FYI! Always bitter or too sweet. Do not bother complaining about how terrible your drink tastes if you're in the drive thru and you happen to taste it before pulling away. The employees will take the drink behind the counter, keep it there for a minute then give it right back like it's a new drink. The employees are so unhappy, it makes me sick. Starbucks aims to greet customers when they walk in, but this location fails to do so. They're so focused on making drinks that they forget to add the full ingredients that go inside them, along with only filling the cup half empty. Terrible business practice, the manager is a shit show of a human being. Emotional, destructive, and needs to get fired due to temper tantrums when she's having a bad day. No one knows how to make drinks here, even though they constantly complain that Theodore's Starbucks makes drinks wrong almost everytime. It's disgusting how this location is still standing. Practice "consistency is key" a little bit more. Dunkin all the way, ladies and gents. The manager always throws so much shade at them, but in reality they put double the flavor in for half the price! Love you Dunkin! read more

When you walk in here no one smiles, no one looks like they enjoy their job other than two people. Why work here if you don't greet guest or make customer connections? You can tell there are certain people who just don't want to work. Some of the workers smell like weed which I don't mind but definitely isn't professional. I definitely know who it is but I'm going to choose not to put them on blast. This location needs to get better with customer service. I come here often and the two people who do the best with customer service and making good drinks are Aj and Xyra. Two people who constantly work hard and hustle every time I walk in. They are not the only ones but those two always stand out to me. I hope the manger actually cares about their reviews because obviously they haven't done much to change and learn from past reviews. read more

Normally this Starbucks is good with my orders. Today I'm done. I've given numerous chances to make my drinks correct. I'm not going to continue to pay $6 for a drink that tastes bad or is 1/2 the actual drink I ordered read more

This location is temporarily closed as of 4/10. Otherwise this is a perfectly fine location with good staff, Cowan restrooms, and everything you would expect from a Starbucks. read more

DO NOT GO HERE!!! Went through the drive through today ordering 4 drinks, the lady hands me my drinks in a drink carrier, already beginning to fall over. I begin to ask her to hand me my drinks 1 by 1, then she shoves the drink carrier at me and the drinks topple into my car spilling EVERYWHERE. SHE JUST STARES. OFFERS NO HELP AS THE DRINKS ARE GOING EVERYWHERE. Then, I look at the lady I'm like completely in shock and say "what????" and she looks at me, hands me a new drink carrier and a couple of napkins says "I tried.." and sends me on my way. The interior of my car is disgusting and sticky, the leggings I just bought are completely ruined. Do not recommend. Would give 0 stars if I could. So disappointed. read more

I refuse to order my regular frapaccino at any other Starbucks. Thus place gets it right and feels like Cheers where everybody knows my name. read more

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I have been coming to this Starbucks since it opened and have had no problems, today I came threw and my drink was wrong I came back an hour or 2 later to get another one and the lady who made my drink started arguing with me about what I had ordered and coped an attitude with me about making it right, it was very unprofessional. I believe her name was Roxe or rose or something short like that with an R and had red ish hair. read more

Only one negative with this Starbucks, the parking lot isn't easy to get in and out of, depending on the time of day. Other than that it is always super clean inside and service is friendly and accurate. read more

Just got served the worst latte I've ever had. If I wasn't late for an appointment I would have gone back in. I don't think there's any butterscotch in my butterscotch latte, and they definitely skipped the whip. I've gotten this latte at other Starbucks and have enjoyed it immensely. This visit was one star, but past visits have been average so I'll give you guys three stars. Even though my butterscotch latte tastes like foamy espresso. read more

Quick and friendly service. Drinks made correctly the first time, clean restroom. Convenient to I-55 And DT PLainfield, this is my go-to location when I'm commuting. read more

My favorite Starbucks! My drinks are always made perfect and fast, I especially love when Courtney is working, sometimes she'll have my drink ready for me at the register when I walk in! How can service get any better?! I can't tell you how many times these girls and guys have made my day better either with their coffee or just their friendly personalities. The only downside is trying to turn left out of there, but I can't blame the staff for that! It's perfect to stop at on the way to I-55, heading to the city, when I need my coffee the most! read more

It's Starbucks. It really can't be that far off their template so to speak, right? Location is really good, at a major intersection in the town, and potential for a lot of traffic as well. The parking lot is small, and shared, but if you want Starbucks, you'll make due, right? Super fast service, and their baristas are extremely polite. read more

Went through the drive thru and the girl at the window handed my friend the drinks on a broken carrying tray and when she handed it to her the 4 drinks spilled on her. The cashier proceeded to give my friend napkins and a new carrying tray and told us to go ahead and that she tried read more

Usually solid service. Not the fastest. Not as slow as BBrook Promenade. Good spot by downtown plainfield. It is located across from Walgreens next to ATI physical therapy off of rte 126 and rte 59 read more

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Drive thru line moves at snail pace. Waited almost 15min to place my order with only 4 cars ahead of me. Various other cars behind me gave up and left. Non efficient service. Just go to any Dunkin' on RT 59 it will be way quicker. read more

This Starbucks gets it right. STAY AWAY FROM 59 and THEODORE Starbucks which doesn't seem to be on Yelp, interestingly. Anyhoo, this location, even when busy, quickly and efficiently gets you through with minimum order delivery. Mobile orders are done when promised. The crew knows me and always asks if my puppies are with me and if not they say they miss them. Employees seem very happy and work well together. Again, pick this location over the other. The time and frustration you save will be well worth it. read more

I go out of my way about a mile and pass right by a different Starbucks to go to this one. Consistency is king and this location has it nailed! read more

Order a drink this morning and I leave only to take a sip and realize the order is very wrong. Bring it back thru the drive thru and order a different drink and try to hand the first drink back which still has ice in it and completely full and the girl says it's against company policy to take the drink. WTF? YOU make a mistake and I'm stuck with a drink? read more

This is my favorite Starbucks to go to! They have the best staff and the drinks are always made perfect, sometimes it's hard to get in and out location is weird but it's well Worth it. read more

The staff is my favorite part about this Starbucks location. Every time I visit, the staff is super helpful, patient (especially when I ask for a picky order), and extremely friendly. Every single time I've gone inside the shop, I'm always greeted with a "hey how are you?" or a "good afternoon!" I usually go to the shop in the afternoons, and I'm never waiting long for my order to be ready. Favorite location by far! read more

Favorite Starbucks location, the staff is always friendly and super quick! This is the only location I haven't seen employees just standing around talking to each other. And my drink is always made perfectly read more

Awesome ambiance and service! Employees going above and beyond to ensure customers are happy. Other chains should take note! read more

This is my favorite starbucks to visit in my area. I have never had any issues at this starbucks, they always provide great service. The barista, Ashley, always makes me great drinks and serves with a smile! read more

The staff is always amazing and the shop always so clean thanks Starbucks for always making me feel so awake. Even just a black iced coffee and cream just hits the spot. I can't wait to try the alcohol selection. I just wish it wasn't so expensive, so some days I opt for dunkin read more