On Saturday March 11th @ 7:45am my friend & I walked into this Starbucks.. there were no cars in the drive thru & 1 customer at a table. We approached the counter. And waited and waited and waited... We looked at our watches over five minutes had passed. I asked and we should leave. There were 4 people working 2 at one end 1 making coffee & 1 seeeping the floor . Not one of these girls looked up, acknowledged us, or even said just a moment, I'll be right with you nothing... When we finally did get our coffee, I asked for a grande with a little bit of ice. When I got the drink it was full of ice with a little bit of milk in it, I asked the girl is this a little bit of ice.? She commented" yes ma'am that's it!! &looked away. We were in a time crunch to go to our meeting. Otherwise there is no way I would've excepted that drink. We paid over five dollars for our drinks and food and this is the service week yet? Absolutely not nobody deserves to be treated this way looked at this way or talk to you this way.!! my recommendation to everybody is do not do not go to this location. The staff are extremely rude. The drinks are not made correctly! Yelp requires you to hit one star I would hit negative negative negative stars on this establishment! read more

Typically wouldn't rate a Starbucks but the amount of locations I have gone to, this one happens to be the best. The employees are the nicest people ever. They always make my drinks right and are pretty fast! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Very poor customer service. Starbucks 98% percent of the time has beyond excellent service. I randomly stopped at this location for the 1st time because it was on my way but never again personal was beyond rude and lacked in customer service, sure didn't represent the Starbucks at all . Didn't smile, body language was a nightmare, didn't give me a receipt even though I asked for one and still messed up my order and asked me to move forward I refuse to move because I was waiting on my receipt and another barista brought me the receipt make drink and also body language poor and l had to ask for a cup of ice again and for my receipt also. Baristas lead by example and surely this 2 baristas need 1 to leave outside problems outside work environment or just quit because we cust value Starbucks and they all should represent Starbucks embody core value, speed and service! Visit was 4/26 @ 5:42pm read more

My favorite location! The baristas are always friendly and take the time to get to know me, my children, and even my dog! My drink is always made to perfection and the drive through is so convenient for this mama of four! read more

Starbucks - When you ask for extra whip on you triple mocha frappuccino this location does not disappoint! - Coffee & Tea Near Me - Phoenix, Arizona

This place never has the crunch topping for caramel ribbon crunch. Sometimes they run out of caramel too. Wish management could figure this out. I keep having to drive to other coffee shops around me and this is my closest Starbucks. read more

Poor planning. How can they be out of both cold brew and nitro cold brew in the morning? Those are my 2 go-to low calorie drinks. They said have to wait 2 hrs for them to make it. read more

we waited 5 min to even be acknowledged, was getting ready to leave then they finally took our order and both drink orders were wrong when we got them. read more

This Starbucks is by far the worst one I've ever been to. I only come here cause it's across the street from home. The drive thru always takes forever. Even when there are only 5 cars but, but 6 employees working. Also, EVERY. SINGLE. TIME we order food, they say they are sold out. I once tried to order 3 food items, and each one was completely sold out. I'm not sure what the odds are of everything being sold out all the time. The girls that work here are very nice, so i feel bad writing this, but i had to be honest. I've been coming to this Starbs for over a year. read more

I frequent this location because it is closer to work and home. Even tho the one barista Tarak moved on to another job, I still remain having baristas who know my order and make it right. From Angie, Amy, Jacob, the manager Kristie, the super tall guy with a bandana and this one other small girl her name starts with an L. They are the best!! I love to come when they are working they always have a smile on their faces, are friendly, they know me by name too. They are what keeps me coming they are friendlier than the evening crews. Ohh and on Monday my boss bought drinks and Angie knew the drink was for me. She is such a sweetheart.. made my day. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

The coffee and service is consistently average but this store is always dirty/disorganized. It's pretty standard affair for the trash cans to be over flowing, stock/boxes to be piled up in the lobby, the tables to be dirty, and your shoes to stick to the floor. If it wasn't a convenient location I'd probably go else where. read more

Starbucks - a coffee shop with a lot of boxes on the floor - Coffee & Tea Near Me - Phoenix, Arizona

I have a love-hate relationship with this Starbux. For a long time it was my absolute favorite place in the valley. To come and read, study, have coffee with a friend ... It is spacious, nice, great atmosphere. Then they started hiring some slow, pretentious morons and it all went down the drain. Lines at the register and drive thru were annoying beyond description. At the same time a lot of people started coming there and on weekends it is almost impossible to find an empty chair. On top of everything they crank up AC that you literally freeze if sit longer than 30 minutes. Well that's the bad. But it is still best place for casual coffee date in the area. It is never dull or boring and atmosphere is always uplifting enough. Update; The new stuck up management can suck it. I'm not pain in the ... about customer service usually, but when newly hired shift supervisor comes to a customer that comes every day (multiple times) for years and says if he leaves tea bag on the floor again (it happened maybe 2-3 times, better than on the tables I would say) she won't serve him again, then I have problem with that. It happened to a friend, I was present and the rudeness and attitude she gave was just disgusting. I'm writing a complaing for this one for sure! read more

Starbucks - Newly remodeled - big like! - Coffee & Tea Near Me - Phoenix, Arizona

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The guy at the drive thru with purple hair is super condescending and had an attitude. Also tried to correct me on the order I have had for nearly a century. Please correct him or just do not have him interact directly with customers. Thank you. read more

So I was skeptical to come here after reading some of the recent reviews, but I found the baristas really friendly. She greeted me with enthusiasm and she was in the middle of making my drink (vanilla bean frap) when she came to get the payment and I asked her if it has the same amount of caffeine as mocha frap. She told me vanilla bean frap has no caffeine (whoops). She then told me if I want something to taste like that but with caffeine, I should get the cafe vanilla. She offered to remake my drink even though I said no and didn't want to put her through the trouble. She insisted saying I want you to enjoy your drink so I let her and I actually do enjoy my drink. I like this place- long hours, spacious with plenty tables and comfy leather chairs. They have outdoor seating too :) read more

Came through the drive-through to get my regular iced coffee with white mocha and a cool lime refresher. I noticed that there was cones blocking off the drive-thru but continued to the window anyways, where I was informed that there was a nationwide --actually I was informed by the staff that it is worldwide-- system shutdown of some sort. They were unable to accept payment but the Barista, Maximo, was so kind and gave me a free iced coffee for me and my mom. My poor little mommy has never had their iced coffee, 2% milk with white mocha pumps. She was chugging her coffee faster than me, lol... We both approve. read more

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Paid for a cup of milk when I thought I ordered a flat white. The inconsistency at this Starbucks has really fluctuated over this past year. I don't know how it's acceptable to serve a milk drink when I thought I ordered coffee. Disappointed. read more

Starbucks - Flat White - Coffee & Tea Near Me - Phoenix, Arizona

Literally go anywhere else.. they're really giving out food that expired TWO MONTHS AGO. the customer service response was a joke- they don't care. read more

Starbucks - a plastic bag with a starbucks logo on it - Coffee & Tea Near Me - Phoenix, Arizona

I like how I got a drink the other day with a joke written on it. That's adorable. Keep it up. It definitely brightened my day. Also, Isaac Hyslip is my favorite barista. He's always polite and more than that, he's consistently friendly and positive every time I go there. Keep up the good work ya'll. read more

I'm so tired of coming here and the coffee isn't made right and some of the workers are just rude I spend money almost everyday and it definitely isn't worth it. Zero stars if I could tbh read more

~*After a girls lunch and shopping, you want a drive thru Starbucks!*~ We drive up and I tell my mom my order literally, 3 times (grande java chip frappachino) and she's still like...a what? So when it's time to order she tries to say it but starts laughing. We end up laughing really hard. Finally she composes herself and manages to say "a granda". Which makes us laugh more. The Starbucks girl adds in "a granda???" So funny. Eventually I order my drink and then she gets an equally complicated drink (hot grande skinny toffee nut latte)! This place has down to earth employees and the girl that works when my mom goes in the morning always goes to extra mile!! Our drinks were perfectly crafted and we had no wait at all in the drive thru. I wish this was closer to my home/work but I usually go to the Starbucks on 24th st and camelback or 16th st and Bethany. Both are decent but the drive thru on 16th can be hit or miss. read more

Starbucks - Drive thru-grande java chip frap! - Coffee & Tea Near Me - Phoenix, Arizona

Nice large outdoor patio, good service. Large inside area also. Busy Thunderbird road makes it a bit difficult to hear each other outside but it's hard to be inside during the springtime weather in Arizona. Drinks were made to perfection. Drive through here is always busy so allow some time. Service with a smile, Starbucks drinks and Arizona sunshine, come on, what's not to like? read more

World's slowest drive thru... waited in line for 20 min and it's 3:40 in the afternoon

Starbucks is starbucks is starbucks, as far as the menu is concerned. This location though probably has the best vibe of any of the cafes that I have been in. The employees are really nice and they have been quick in all of my experiences. I usually go through the drive thru but it was too busy the last time so I went in. Glad I did. read more

Had to ask 3 times in drive through for a quad shot vanilla latte. Paid 6.46 for a drink. By the color and taste it was not a quad. Poor service and expensive drink and still got it wrong. read more

Nasty dirty table. No wonder we have a flu epidemic in this country! It's too bad Starbucks has gone so down hill. Filthy seems to be their new norm. Bummer. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

They welcome people when they come in. Very nice staff and quick service. Lots of tables and chairs to sit with 4 lounge chairs and outdoor seating available also. They have a drive thru and plenty of parking next to a mini strip mall- specifically Sally Beauty Supply. It's one of the nicer ones I've been to. read more

This Starbucks has really great employees who usually do well handling drive thru orders with speed and diligence, they're also polite and strike up casual conversation while you wait for drinks/food. The only downside about this location is the drive thru. It wraps around the building and when it gets busy, people cut each other off to get in the drive thru line while blocking the exit. I wish this location would be remodeled to have a better flowing drive thru line!! read more

The other day i went into this Starbucks location and i wanted a simple unsweetened ice tea. Taylor that took my order had complete attitude! super unprofessional and disrespectful, The other barista Abby gave me my order and completely gave me the wrong drink! The tea was so sweet i almost went into cardiac arrest!!! I went back and told them that this wasn't what i asked for and they both laughed at me and called me "a fat old lady that has memory loss" and tried to say i messed up my own order and told me if i want a new drink i would have to pay again. So i did, and i pretty sure they SPIT in my drink!!! how disgusting especially during covid? i should sue to be honest. This isn't my first bad experience at this location and i hope theses two girls get fired immediately. read more

This place is infested with flies. You can't sit down without 5-6 flys swarming around you and landing your drinks/food. Not only is it annoying, it's also a health hazard. I don't understand why they don't do anything about it. read more

So we were told when my fiancé and I ordered that they did not have the cookie crumble for the drinks we wanted. We agreed that was fine and ordered them any way. Pulled up to the window and paid like normal and while waiting for our order I happened to be holding my fiancés hand and leaned over and gave her a couple kisses. Nothing out of pocket or over PDA at all. When the manager brought our drinks to the window we were asked that if we returned to the store to not have display of affection as they have minor employees that are uncomfortable. I returned with a this has to be a joke right and was meet straight faced with a no it's becoming an issues lately and my management has asked me to tell people who are displaying affection to please not. What in the safe space is this country coming to. Needless to say we will not be returning to this location or possibly Starbucks all together. Disclaimer it would only let me post if I have them a star rating but negative stars are not an available option. read more

After trying a disappointing new Starbucks location recently, I just have to give this one the excellent rating it deserves. I only knock off one star because the lines can be long & parking is not ideal in this location. But the employees are wonderful, the place is comfortable & welcoming & in all our years coming here the service has always been accurate & fast...never a problem. read more

I am a customer who goes to Starbucks EVERYDAY. I have been doing this since I was 20 - so its been over 20 years. I moved to Arizona 3 years ago and there are two Starbucks closest to my home, though I travel all over the state and experience various Starbucks. This particular Starbucks gets the majority of my business. Sadly, the customer service here is horrible. There is never a time you do not have to wait..either in the drive through or if you go inside. I am not against a business being busy, thats good news for all of us in business. However, it is terribly frustrating when your standing in an endlessly long line and there are three employees gathered by the door that goes to the back room sipping coffee and talking about when they should take breaks, what they did last night, what happened with the boyfriend and how much they are frustrated with other co-workers and their manager.... A customer behind me finally stepped in and said "do you work here?" which all three replied "yes.". Then they went on talking. The customer, who was an elderly lady, went on to say "are you not suppose to help us? Do you do something else here?" All three looked at her confused, then looked at each other and laughed out loud. This is my typical experience at this Starbucks. There is a large amount of customers and a large amount of staff but the staff just don't seem to care about the length of the line and everyone who is waiting. The customer service that historically Starbucks was known for has gone out the window and they have become the average business providing average service. Which is unfortunate... I happen to coach people in training sessions and use to use Starbucks as an example - now I just can't do that. Here is the conversation I heard today while typing this... the person making the coffees at the front and the person who is supposed to make the coffee at the drive through stopped to discuss who was the slowest co-worker on the team. They carried on for about 7 minutes about who they thought was the slowest and why they disliked working with those folks etc etc. Meanwhile, no drinks were being made. I wish I could say that I won't go to Starbucks again. My addiction, however, will not allow me to do that. I am willing to drive the extra miles to a Starbucks that provides great customer service but I cannot give it up all together. I think Starbucks needs to go back to the basics and assure that the name they have made for themselves is saved before its too late. read more

Im so glad I can update my review of this place... Let me tell you all the past and what happened this past week. My girlfriend and I always frequent Starbucks and this is one of the locations that she is a regular at. Every day, if not twice a day, she comes here and will order a Venti Iced Caramel Macchiato, no ice (because she has sensitive teeth), skinny and mixed well. What they do with no ice is that they add milk to fill it up. For almost 4 months now, she's never had a problem with that. But this last week, after getting her coffee she noticed that her usual coffee was no $.75 more. What?? When asking the girl behind the window to explain, she said that was for the few ounces of milk. Last I checked, a gallon of milk was about $2.00. So you're telling me for barely 3/4 of a cup, you are going to charge $.75? WOW. She asked to speak to the manager, who you could tell loved being the manager of a Starbucks.. Oh the power. She kindly mentioned that she was a regular customer and this is the first she's been charged for this. He rudely replied "well we have to charge for milk since you dont want ice. Do you want your coffee or not?" I wont say what i was thinking, but she did.. lol. She said "Ill take my damn coffee and never be back here again!" Seriously, every other Starbucks we visit and its probably 4 or 5 total, have never charged to add milk. In fact, she's such a regular that they usually start making her drink when she walks in. Was it worth it Starbucks on 43rd?? Get a new manager who actually is nice to the customers. Im done. NO wonder this place has horrible reviews. read more

A nice modest-sized standalone store, this place could stand to be twice the size given the constant volume of business from early morning well into the night. Staff is consistently, courteous, and though everyone behind the counter always seems to be in a blur of motion there's always a little wait but nothing extraordinary. If you really NEED it faster you're probably consuming too much caffeine anyway. If you want it faster go to Circle K, pour your own for a fraction of the cost and you're on your way, but if you or a few ahead of you at SB want one of those hand-mixed custom-made caramel masochist things - expect to wait a little. Overall a satisfactory representation of the Starbucks experience. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

This is one of those times I wish you could give a zero star rating. I am so done with this location. Practically every time I go they take forever in the drive-through, they are rude, and usually my drink is wrong. Tonight was no exception. Granted it was 25 minutes before they closed however with only one car ahead of me why should I have to wait eight minutes before getting to the window. Then when I get there, they haven't even started my drink (yet somehow miraculously have three other drinks ready to be delivered at the window). And then I realize I just paid $3.19 for a glass that's 80% filled with ice. I think they just invented a new drink "hint of green tea infused water." The straw they gave me broke the camels back. I'm never coming back to this location. You probably shouldn't either. read more

Driving 4 miles out of my way to go to THIS Starbucks. Why? Because THIS Starbucks is Larger, more table tops for homework, and open MUCH later than many of the Starbucks in the surrounding area. I believe this was some sort of old Fast Food restaurant before... you can tell because the bathrooms are totally.... crappy :) AND it is true what is written in some of the other reviews- this place spends a large fortune on the A/C... Brrrr! You can go sit in their outdoor area but there are misters out there and they will turn your pages all wavy. I say, bring a Northface and tough it out! read more

Coffee is coffee and tea is tea. But when you have Nick working the drive thru you get the best service, laughs, and some awesome drinks! Thanks for making me and my best friend laugh yesterday Nick! We will be back to see you! read more

is today bad customer service day, or is it just me? cashier stood and gabbed FOREVER with some woman while a small line (including myself) just stood there. and waited. uhhh ok. and then after running my sbux card, asked if i wanted a receipt. "no thanks!" i said (and i was being nice today, too!). girl wouldn't take no for an answer, not sure why.... and started muttering (seriously!) about my account balance and i might need to refill my card, blah blah... yeah, i dunno. it was awkward and... weird. and really? why would i put more money on a gift card... for me? then barista boy. (yeah, this story isn't over yet) starts chatting with aforementioned "some woman" (who really needs to stop talking so people can do their jobs), and THEN bb starts making the drink of the guy who ordered AFTER ME. this is the rare occasion that it would have been faster for me to leave the starbucks, get in my car, and go through the drive thru to order my drink. (we all know how sbux drive thrus are...) and needless to say - the drink was crap. now, i know you coffee connoisseur's will say that sbux coffee is mostly crap. and to some degree - i will admit that sbux is not the best (oh, my poor seattle pride!). but this was exceptionally crappy. will not be visiting this location again. i'd like to take this moment to petition Peet's Coffee to start opening up locations in the valley...... read more

This has been my favorite Starbucks location for a number of years. However, my recent visits have left me feeling frustrated and wondering why I ever liked it so much. This is mainly due to the customer service. This morning I went through the drive thru. My baked item had not been warmed, and the woman in the drive thru never gave my total. She took my card and I don't even think she made eye contact. The lines inside are forever long, no matter what time of day, and I've experienced baristas complaining about their jobs while people at waiting for drinks to be made. Great atmosphere, very poor customer service. read more

Terrible service today just left over charging me I will not be back to this location ever again and they're out of straws for the right size of cups giving us a small straw for a big Venti cup read more

I went yesterday and not only was a charged for a bento when I ordered a grande she also put a tiny bit of caramel when I asked for all over the cup but whatever so I came back today and asked for a caramel iced coffee and I thought I tasted kind of off so I look at the sticker on my cup says vanilla... read more