Too bad this is the location near my home, I have been a customer at Starbucks for over 15 years, I have made very close friends with baristas at other locations where I have lived before, when I travel I try to stop at as many Starbucks shops as I can! It's an experience and their bad customer service truly doesn't give you that, gives you a bad taste in your mouth early in the morning . I understand how busy it gets but to ignore a good morning and thank you etc, almost every time. I rather walk into fry's on cactus and 43rd . The customer service there is always so great ! And it took me like 5 bad experiences at this Starbucks to post this . read more

I have been going to the Starbucks for a while now. this Starbucks had the best customer service a year ago-- but within the past month, these Starbucks workers have not been doing their best. They are not filling my drink all the way to the top as they used to. when you ask them for extra caramel drizzle they don't give you extra and they act like it comes out of their paycheck with how greedy they are with their caramel. me personally, I am a caramel lover. I love my caramel very much. I also don't like their attitude. They may be friendly sometimes, but I wish their attitude matched their words on the cup. They also take a very long time to make one drink, and I mean more than five minutes to make one drink with no additions besides regular caramel drizzle added. To be honest, this place was better a long time ago. read more

Oh man, I'm sad to see the ratings so low for this Starbucks. It's my most frequented one *because* I love the staff there. They are always cheerful, polite, and kind to us and I know that's gotta be hard in the world today. I really appreciate them for it. There's one barista who knows me by name which is probably an indication that I'm there far too often ;) But in an impersonal world of chain restaurants, it's such a sweet thing to be recognized. There was a period of a few weeks where our drinks were consistently "off" if they had any special changes, but that was several months ago and they seem to have sorted it out. Now everything is what I expect to get. My kid and I used to come here and work when they were homeschooled and we were always greeted with kindness. It felt like a true "third place" not just a faceless chain. My other shout out for this particular location is that the cafe is open until 10pm and drive thru orders until 11:30pm. Hardly anything is open that late in Phoenix! This is greatly appreciated after later evening kid activities. Last night our family went in for hot chocolate at 9:30pm after our kids' school play and it was awesome to have a family-friendly place to hang out for a few minutes. Bathrooms and the cafe itself are clean. Straws, etc. are well stocked and easily accessible. This has been a family favorite for 4 years now. read more

Yeah this will be my last time ordering from this location. I've been in the drive thru for 15+ minutes and I just know they're about to hand me a melted drink because I made the mistake of mobile ordering to try and expedite the process. Crazy work guys. read more

This is absolutely stupid. As customers we are paying an outrageous amount of money for a cup of coffee with some milk added. In return we get messy cups, no hot slips on got drinks and slow service. No more tips for this store. read more

Not sure why the reviews are so negative on here ! My barista with blue and purple hair ate my order upppppp. This is the first time at any Starbucks they've done exactly what I asked for and given me a decent amount of ice when I ask for light ice. This is my new spot! Thank you so matcha read more

Starbucks - Vente matcha latte light ice cream - Coffee & Tea Near Me - Phoenix, Arizona

First off, anyone who knows me knows I love my Starbucks... With that being said, there's not much I expect when I go to the actual location on 43rd Avenue & Thunderbird. There were two workers, Keira & the wonderful you man whose name I didn't get to catch, that were simply Stupendous. Their energy was outstanding, the quality of my items were excellent, & the speed of service was speedy & proficient. They are both, Awesome! read more

customer service was not great, I order my same drink the same way I have don't 100's of times and this guy tried to tell me I have to order it the way he wants. I'm not paying any extra $2 just to have a different name for me drink read more

There is a sign on the door that says the inside Starbucks is not open only the drive-through from 1 PM to 6:15 PM. I was hoping to have some tea and get some work done today. read more

There's a reason the ratings are so low for Starbucks now. And there's a reason I go to Dutch bros instead. $6 for a small (8oz), iced caramel macchiato with only ONE shot of espresso. Which tastes like I'm drinking a cup of milk. Whereas going to Dutch bros, you spend $5 for a 16oz (small) cup and the coffee is delicious there. I used to be obsessed with Starbucks, but I'm highly disappointed how they've turned out. Never coming back. read more

Starbucks - Drank this in like 4 sips, mind you this was $6.15 - Coffee & Tea Near Me - Phoenix, Arizona

3p on Saturday and the doors are locked. Drive thru only. Online order now requires a 20 minute wait in a line of cars. I don't think Starbucks understands why people use online ordering. If you're going to close the lobby, then close online ordering. I use online ordering so I DON'T HAVE TO WAIT IN A LINE OF CARS!!!! Of course, Starbucks reply will be to contact them privately for an explanation of why they were not transparent on the web-site. Clearly, this is a company that wants to keep things hidden from the public and handle any issues in a private matter. Everyone reading this wants to know your response. Please make it public. read more

Every time I ask for even the most basic customizations it's completely ignored/forgotten. Why make it an option if nobody's going to read the sticker? I'm always feeling bad having to ask for my drinks to be remade, I probably seem annoying but I wouldn't have to be if I actually received what I ordered. read more

40 minutes in a drive thru as the 4th car and the inside was closed. Eventually just left the line after ordering because it was taking too long. read more

This location ALWAYS forgets my splenda, and it's really annoying. Any time I go there, they always mess my drink up. It's very rare if I get a drink made the way I ask for them to make it. I'm very disappointed. It's like they make the drink by the quickest and easiest way possible. They seriously need to look at the sticker that's on the cup because 90% of the time, they just use the coffee and milk and skip the rest! It's ridiculous! I'm not asking for that hard of a drink to make either... read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Matthew that was working the drive-through yesterday was so kind and helpful! Matthew, you really made my day! Thank you :)

When I place an order, I anticipate a straightforward transaction where I pay and receive my order promptly. However, in this instance, I experienced something different. The woman at the drive-thru window decided to express her opinion, informing me that my disabled child was seated illegally. It's disheartening that she presumed to have knowledge on this matter, especially considering she has no license and certification in SEBB. My child was not placed in the car illegally, and the presence of a handicapped placard should have been a clear indication of a disabled child. I let her know that her opinion was not factually correct and I'll be going someplace else for my drinks from now on. This happened at 10:15am, I'm sure she's very bright and has a warm personality. But she should stick to what she knows and stop spouting off misinformation to customers. Parents with disabled children already get enough negativity from people who don't understand what's going on. We really don't need it first thing in the morning from a drive thru window. read more

I ordered a drink for my daughter with decaf. I got a drink that was not decaf and the lady said go around I will remake one for you. I then went around again and she gave me a drink and a broken straw. How could you.. I already left not knowing she broke the straw so my daughter had a drink but straw was not working after her drink was same height as the broken straw.. sham on you lady who was talking on intercom Sham on you! read more

Starbucks - Broke my daughter straw - Coffee & Tea Near Me - Phoenix, Arizona

Customer service here is very bad need to be improved especially for uber delivery drivers.

I'm a big fan of Starbucks, and still use my gold card, but I just left there very unimpressed... i ordered a grande hot soy chai and a ham and Swiss croissant and a bacon, sausage, and egg wrap. My drink was made right away, but my food items took an additional 15 minutes to be made - and there was no one waiting for their order besides me in the lobby. The barista apologized and said they forgot to start my order- then gave me my food items burnt and hard. I would have asked for them to remake them, but I was already running late and the barista was more distracted with the conversation she was having with her manager... read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I like to drink pour overs. Pour overs are a basic premium coffee product that should be respected for the pleasure they provide. Everytime I go into ANY starbucks to get a pourover, the employees try to talk me out of it. This last time I ordered a pour over, the employee not only tried to talk me out of it but made fun of me to the next customer for ordering one. Starbucks markets itself as a gourmet coffee shop that cares about all things coffee but it doesn't seem like the employees are getting the memo. I am SO ready to support the next coffee business that acts to displace starbucks. read more

The environment is always clean, going through the drive through, they are constantly working on preparing orders as fast as they can. I've never had a mixed up order. The food is always hot, couldn't ask more. The staff are beyond friendly, the woman with the awesome Michael Meyers name tag is the best. Mobile orders are always on time, they have a diverse staff and you could always get any help you need with service. read more

Zero stars! If you're that mad and bitter in the morning, you should not be working at a coffee place. It seems like the girl that was taking the order was having a nervous breakdown. There were literally three cars in the drive-through lol I went to a different Starbucks, then I usually go to which was a mistake. I've been to this same Starbucks in the afternoon, and a man was rude to me this time it was a woman! I mean everybody here has an attitude. I'll never come to this Starbucks again. They also took my stars and my money! She gave real misery energy like find somewhere else to work if you don't wanna deal with people. I was nothing but nice to her, and she was a witch. read more

I came by after work in the drive-thru for a quick snack before I got home. A sweet, sweet girl named Tara (I hope that's the correct spelling) took my order in the kindest way. She was very pleasant to speak to and so patient. Usually at such a later hour, I expect employees to get a bit cranky (which is totally understandable), but she was bright and motivated to do her job. Food and drink is good as always, but Tara should for sure get a raise for her performance. I wish I could've tipped her more! Definitely returning for the good service. read more

This Starbucks is the best in the entire valley!!!!!! My drink is always perfect. Quick and efficient servers/baristas. After so many mishaps at other locations, this is the only location I will go to if I have a choice read more

Starbucks - Perfection! - Coffee & Tea Near Me - Phoenix, Arizona

The worker had attitude after I told her i wanted a venti not a grande and told me I didn't specify what size I wanted and I told her as a worker you should ask me what size if i didn't tell you read more

So it's been awhile since I've been to this Starbucks. Honestly I go out of my way and avoid this location like the plague. And to add insult to injury the parking is a nightmare due to the construction in the center. Against my better judgment I decided to give them another chance. My bad. I had to go into the Hallmark store to mail a package. I mobile ordered before entering the Hallmark. Paid to ship my package, walk back to my vehicle and drive over to Starbucks. Parked in a red zone because once again the lot is a sh*t $how. Walk in with a nice lady who was getting herself a afternoon treat. She didn't mobile she ordered at the counter. Imagine my surprise after waiting for 10 minutes nice ladies drink is ready, we exchanged niceties and she is on her way. I inquire about my drink. It's not ready yet! No $h*t. So I watch Abby start to prepare my cold brew with salted caramel cream. Now I don't mean any disrespect but a blind man could have made my drink faster. She worked at a sloth pace. Long story short it took 23 minutes for me to get my coffee. And I'm pretty sure she put white mocha instead of caramel syrup. I order this drink at least 3x's a week. I know how it's supposed to taste. 2 others had mobile ordered and their drinks took just as long to make. What's the point in using the app when it'd be faster to order at the counter. 43rd & T-Bird Starbux I'm done with you. read more

Starbucks - Nice and clean inside but that is were the positives end. - Coffee & Tea Near Me - Phoenix, Arizona

There drinks are pretty consistent but when I ordered a coffee cake that $hit was like 2 days old and crunchy

I have had several poor experiences. I only go to this location if I have to. I definitely do not do Uber eats at this location because they don't give me my straws even though I check the box, they're inconsistent making my drink, I caught a girl talking about me (believe me I confronted her) and they close the lobby way early and make mobile orders sit in the long line in the drive through. I pretty much go to the other locations as this one is poorly managed and inconsistent. read more

I've been coming here for awhile the staff is normally so kind and they move really quick .but today some young gentleman was taking my order at the drive through and he was being so rude and rushing me by saying "what else " in the middle of me speaking then when I pulled up we waited for about 5 minutes before we paid or anything so finally we decided to just leave because it was not worth waiting for. read more

I order on the app and never have any issues. It's a busy Starbucks. Plan accordingly and do yourself a favor and order ahead on the app. It just helps to ensure that your order will be correct. I come here every Saturday and don't mind the drive thru line. Not the happiest workers, but not rude either. I think they just get overwhelmed at this store. No complaints here. read more

Great customer service! Came here on Christmas around 9 a.m. Friendly greeting by lady who took our order. Got a sausage breakfast sandwich that had egg and cheese on it with English muffin. To drink got large Americano for hubby and large caramel macchiato for me. Food was hot and good. Coffee of course was delicious. Timed a car going through drive thru. Took 11 minutes from end of line to getting drink at window. About same wait time inside store. Very busy both drive thru and lobby but all workers working diligently and efficiently. read more

Starbucks - Lobby - Coffee & Tea Near Me - Phoenix, Arizona

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Closing times inaccurate. Internet sucks. With Starbucks being the most expensive Internet cafe with the crappiest services. I encourage everyone to one star them into oblivion. read more

I came to this location tonight and ordered a Venti iced Royal English tea latte. First they handed me my drink hot and I asked if they could remake it iced cause I ordered it iced. The girl at the drive through window proceeded to tell me that I could not order this drink iced because it was a hot drink only. I informed her that I always get this drink so I know I am able to order my drink iced. She went to ask one of her coworkers in the back and came back saying that if I wanted my drink iced it would take an extra 5 mins to make it iced....I agreed and waited. She then came back with what looked like an iced water and handed it to me. I am very disappointed knowing that this drink is on one of Starbucks menu items and it wasn't even made right. read more

Starbucks - What the drink is supposed to look like - Coffee & Tea Near Me - Phoenix, Arizona

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I honestly don't know why this Starbucks has as many bad reviews as it does. Everyone is always so nice! All times of the day, doesn't matter. My drink order is always right at this one too. read more

This is the third time I've mobile ordered a chocolate chip protein bar through drive thru and they've given me a peanut butter protein bar. It is frustrating being the label clearly says chocolate chip but they seem to rush every time and just grab the first protein bar there... then I have to walk back into the store and grab the right one, what was the point of mobile ordering it.. I've also had drinks made completely wrong from the recipe like the caramel apple spice. They made it with espresso and milk.. a drink that is supposed just be steamed apple juice, syrup, drizzle and some whip... This is the closet starbucks to me but I always seem to leave disappointed by something. read more

One of the nicer Starbucks I've been to. It is always so clean and organized and the employees here are always so friendly, however, the drive-through at this location really sucks first thing in the morning. And because of the location of where this Starbucks is located in the shopping center, it makes it hard for the people trying to enter and exit this location as the people at the drive through block the entrance. This last time I came here, I only ordered an iced coffee and it took almost 20 minutes for it to come out due to all the people at the drive-thru. This was a bit disappointing since I was in a rush to get someplace and was hoping to be in and out. They only had 2 people working to make drinks during the rush hour, which I think they would've had a lot more workers to make things run more smoothly. I'll try and remember not to come to this location during rush hours or when I'm in a rush as it can and probably will take a long time just for a simple drink. I'll come back any other time though. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

If rude had four daughters these chicks would be it! I accidentally left my mask at home, I tied my sweatshirt around my mouth... my sister and I walked in and you would've thought Beyoncé was trailing behind us the way we got starred at...( super awkward) the barista rudely asked if I had a mask, I said no .. with her bare hands she gave me one, ( ew, germs! she should've handed me the mask with gloves ‍) the barista asked me to cover my nose, which I declined... as expected per my treatment from waking in the door .. she was rude... meanwhile another barista mask wasn't covering her nose! When my sister was asking question about the coffe she wanted to order... it was as if she was disturbing them.. they would rudely respond back to her with one word answers to her question.... which made her ask more questions.. honestly, it was way too early for all this drama... on the bright side... she got her coffee super fast! Any who, let's do better y'all! Some people might have health conditions to wear covering their mouth is the best they can do without compromising their own health. If someone forgets a mask, be polite about it... graciously hand them one without those judge eyes! read more

A lot of people come in to do their work here. The staff and manager are amazing, they greet you when you come in. 10/10 recommend. Not other Starbucks I been to makes you feel so comfortable. read more

Starbucks - Very clean and cozy atmosphere. - Coffee & Tea Near Me - Phoenix, Arizona

I asked for a warm banana nut bread and this is what I get. Still packaged, and cold! Wtf! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I love Starbucks, I mean who doesn't. It's not the drinks that is the problem it's the location. Not well kept, tables are sticky & stained, staff are slow & not well trained. Messes up my order, 2 times in a row. 2nd time at this location, not recommended. read more