I've never reviewed a Starbucks previously because, to date,I haven't needed to. They are fairly consistent in delivering quick friendly service. My experience at this store forced a review. I walked into a store with two ladies ordering a drink and snack. The guy at the counter proceeded to chatter relentlessly with them allowing a large line to form while he made small talk completely oblivious to my 10 minute wait and the forming line. I am typically patient and quickly moved on to placing my order. He then messed up my order. I patiently informed him of this. He tried again, asking my name and then called me by the wrong name with no real concern about getting it right....J-A-M-E-S....sound it out, not too hard. Got past this to await my order.....wrong size. Asked the apathetic/indifferent drink maker and she asked if I had a receipt....really?, my receipt? I kept thinking maybe I'm on that show "punked". Sadly no such luck. This was an all too real example of how not provide customer service. It would have made a perfect training video for any company trying to show examples of bad service. read more

It was another pleasant trip through the drive-thru of one of my favorite places! This Thunderbird location is one of the best! They handle the zillions of car orders with prompt and friendly service. Beth was cheery and helpful as she created the masterpiece that is the Hot Chai Latte! Of course, I had to order the Bacon Gouda Breakfast Sandwich to complement my Grande beverage. With its delicious bacon and gouda cheese melted perfectly into the delicious frittata and artisan roll, it is an explosion of flavor of which I will never tire. Consider me a loyal customer, Starbucks! read more

this starbucks may be the slowest location i've ever been to. also- i had the worst customer service from a woman named mary. so rude. very short tempered. she kept cutting me off. hurt me feelings. mean mary! read more

I have been to many different Starbucks places and this one has yet to be the best one. Many other starbucks water down my drinks.The service is pretty good and fast. The employees are very friendly and hard working. The employees keep the line moving and never sound rude when they take your order. After the employee takes my order they get right to making my drinks. They also don't price as much as other Starbucks do. The amount of time usually spent there is about 20 minutes or so. I also love the fact that they can usually make all the secret menus. They have a great amount of varieties as well. This Starbucks is a very nice and clean everything is well organized and set up correctly.This location gives a very calm and soothing vibe. It's a great place to come and relax after a bad day or simply just to get some peace. Also it is a very welcoming place and I love being here. I recommend this Starbucks to anyone that's tired of watered down drinks and bad service. read more

Absolutely 0 Ok, this is the last time I come to this Starbucks! Every time I come here I have to repeat my order the way I want it a million times very poor listening skills the coffee is on the lighter side if you want stronger coffee taste you have to pay extra and when they don't make the coffee as you asked manager won't do a thing to make it right second worst Starbucks ever read more

Today, we met the Coffee Master, and he was even wearing an apron that says, "Coffee Master." He revealed a secret coffee that is not really advertised at Starbucks... so here we go... (drum roll)... It's the Americano Long Shot?? Shoot! I think that's what it's called. It's a coffee drink that will kick your bum! Anyway, I didn't have it, but it sure is great to know they have it. Aside from the great interaction with the team here, the customer service is really great!! I like the layout of this Starbucks because it is spread out, and even when it's busy or crowded at times, you still feel like you're in a large space. They have this long table in the lobby and I like sitting there cause the chairs are good for the back. They have a decent size area for outdoor sitting and the ambiance overall is relaxing. Thank you for the team at this location, you are all so very nice and professional, and I look forward to visiting this location soon. read more

I've been to this Starbucks many times before and I know it switches on and off as being the busiest Starbucks in Arizona, probably because it's right next to ASU West. The staff is always very peppy and friendly. The only downside is that because it is one of the busiest, if you go at a peak time, you may end up waiting twenty minutes for your purchase. read more

I want to start off saying that I have never had bad service there. BUT.... the drinks are hit or miss and I usually hit the drive thru in the morning around 5:30 and it is slow. Like if there are 2 cars I will keep going kinda slow. I notice that they take every ones order first then start making drinks WHAT!! "Ain't nobody got time for that" read more

Makenize is awesome!!!!!! So friendly, we really enjoyed her customer service. I love the location and size of this Starbucks. It's a very busy location, so it can take a while to get your drink. read more

Worst Starbucks on the planet. I will never come here again. I will drink coffee from a vend machine before I come back. I kid not folks get a coffee anywhere else please. First, I used to come every day my usual is drink venti iced toffee nut latte. If I go through the drive thru it is a minimum 25 minute wait. My shots are always expired. Most of the time they do not have venti straws. The other day I ordered 6 drinks and was told after the drinks were made they had no cup holders. I only have 4 cup holders in my car. The barista offered to put them in a bag. They spilled of course, out $11.00 for drinks and $50.00 for detailing. Today, I went inside because the drive thru was so backed up it caused unsafe conditions. I knew I should have just gone to the Starbucks in Albertsons. I waited 30 minutes inside to be told that they were out of toffee nut syrup and out of whole milk. I wanted a refund but the line was so long that I did not have another 30 minutes to wait for my money back. Get some decent baristas, get some supplies, and get a grip. I don't usually post bad reviews but this shite takes the cake. P read more

I will never go to this location again! I am not sure if management has changed recently but let me tell you the customer service is horrible! The coffee is horrible! Don't even want to talk about the lines, If a business is that busy maybe they should have more help,or make sure the employees are actually working. I ordered my drink at the drive thru after waiting in a long line only to find they don't have an item to make my drink. This has happened on three occasions, I will go to the one on 43rd. ave. & Cactus where the customer service is awesome and so is the coffee.. read more

There is an employee named Tarek ( I believe I am spelling that right) that has amazing costumer service. Very friendly and up going.

I've been a loyal Starbucks customer for 8 years - we get 2-4 drinks in the AM and another 2 drinks in the PM so we definitely know our stuff. This location used to be the best but in the last 8 months it has gone way way downhill!! The staff morale, the quality of the service, the drinks, and the manager is the worst culprit. She has lost many of the long term customers (fortunately it is across the street from ASU-West) and the turnover is crazy!! No sooner do they get your drink perfect and then they're gone and another new person at the mercy of Kelly, the manager!! I have sworn never to go back to this location but end up going back due to the convenience, but today was the last straw!!! Rather than try to get the coffee right to the point of paying considerably extra, Kelley will argue with you over which way is the right way, not the way you want it!! If you can avoid this location, do so and maintain your beautiful morning! read more