This is not only the worst Starbucks in the Valley but easily the worst Starbucks I've been to anywhere in the world. Corporate really needs to get some good management into this location. It IS possible to be busy while still providing friendly customer service and accurate orders. This location routinely does neither. read more

This is my go to Starbucks! I use mobile order and it's always ready when I need it! Their evening team tends to be a bit slower than their morning team but that's when their peak is so it's as to be expected! Any time they always get my order right though and everyone I've met working there is friendly and happy! The atmosphere is filled with fresh light making it feel spacious and open, they have a great patio too! read more

I love this location! Friendly baristas, and I go there everyday (sometimes twice) as well! Yeah, the drive-thru is a little long, but there's usually some gorgeous eye candy guy behind the counter with glasses and a sexy smile, so why not just go in? :) read more

This used to be my favorite Starbucks but lately I avoid it. I recently went inside to grab a quick iced coffee and it took 25 minutes. They don't just pour quick coffee drinks like other stores. They put every drink in line for the one person making inside and drive thru drinks. The person working cashier could easily make the basic drinks and their turn around time would be significantly shorter. read more

This is quite literally the slowest Starbucks I've ever been to and the service in general leaves much to be desired. Nothing wrong with the actual product though. My advice: work on getting your drive through moving. It is a terrible idea to have the drive through take 15-20 minutes to get through. read more

I picked out my favorite sandwich from the case (price $3.75). I get to the register and order. it rings up for MORE than the advertised price on the printed sign in the display case. I bring this discrepancy to the attention of the cashier and she tells me basically, too bad, the price I will be charged is whatever is in the register system. Then 2 more of her colleagues chime in and basically say the same thing (with no apology, and with a tone attempting to make me feel like I am in the wrong for EXPECTING to be charged the advertised price...) To compensate me for the added charge, you'd think they would: 1. Apologize (at the very least) 2. Adjust the price to reflect their POSTED price 3. Offer a free brew coffee 4. Call a manager ***NONE of these things happened.*** They sent me on my way in disbelief of the atrocious business practice of 1) Charging MORE than their clearly-advertised price and; 2) Having a poorly-trained staff and no process in place for when a something like this happens. These staff members truly had zero interest in whether they were providing an exceptional (or even ACCEPTABLE) customer experience. Shame on your Starbucks at 43rd ave and Thunderbird in Phoenix. read more

Darien was awesome! He was so nice and friendly! I will definitely be back at this Starbucks. They were fast and efficient!

I love this place!!!! However, one thing that I am starting to dislike is the hours! They close really early on weekdays, at 10:00pm...come on guys, this is a place that is mostly used for people to do work and to study and closing at 10 is too early...most of us can't study at home because is loud and we rely on places like this to go study and it closes at 10??? IS THERE ANY STARBUCKS AROUND THIS AREA THAT CLOSES AT LEAST AT MIDNIGHT??? Im pretty sure that college students like me understand my schedule and with work and school we have to study at this time. read more

Every time I go to this Starbucks they're always super nice and excited to help. It's always enthusiastic when answering the speaker in drive thru and just happy in general. I once spilled my drink when putting it in the cup holder and they replaced it for me even though it was my mistake. By far my favorite Starbucks! read more

Love he drive through. If you do go inside the staff is super rad. They are knowledgeable and very fast. This is defiantly a busy store, so everything is always fresh! Great study spot. Free WIFI. read more

Nice place. Always clean. Friendly staff and usually fast considering there's a never-ending stream of cars in the drive-thru.

The online mobile portion of this store is the worst of I think all the stores almost every single time I have ordered via mobile app I have had to wait for them to make my order. 2 of 5 times if I would have just went thru the drive thru I would have been there and gone before I even would have gotten my online order. Then when you asked where or when your drinks are going to be ready the either get upset or act like they have just been hit by a mass wave of business and the store is not even busy (not customers in line - everyone seated) super disappointed with this Starbucks. Enough benefit of doubts I won't order from this Starbucks again average wait time after online order time an additional 15 mins read more

Really nice place. Food is good very friendly, we come here a lot. Here is a lot of good restaurants and places around this shopping center

Sooo slow and disorganized. Ordered two drinks and it took 15 minutes just to get to the window 3 cars ahead and when we got there only one drink was ready. I'd avoid this location read more

Happy to report I have since been to this Starbucks (twice) and can say it has been a much better experience in the drive thru and inside. :) read more

Honestly, the only reason I come to this location is because of how close it is to my house but I think I'll have to be finding a new location. My boyfriend and I waited 3 minutes at the order window after being told it would be just a moment, and then another 15 minutes to get our drinks with one vehicle at the pick up window in front of us. Once we got to the window, I got my tea and we had to wait an additional 3 minutes for our fizzio. No apologies for the wait. Unfortunately, I've found that this has become characteristic of this location. As far as the drinks go, my chai was good as usual, but we would not recommend the fizzio. It's not terrible but it does have a bad aftertaste. One star is because customer service really does make or break the experience, and this location seriously lacks quality service. I still love you though Starbucks! read more

And again, It doesn't look that great from outside, but it's pretty nice on the inside with multiple choices of where to sit/different type of chairs. They have big comfy chairs, the long tables, high top tables, outdoor seating, and some seats with counter space by the 'pick up' station. There's basically unlimited extra parking to the west side of the building which is nice because there small lot fills quick when busy as well then it can be a pain to get in and out of. The baristas are friendly and helpful. The wifi hasn't been working for me at this location though. My drinks haven't been staying consistent and it's aggravating especially because I don't want to complain for them to remake it! I've been coming to this locations for a few years, and will continue to go. My drink that is consistently different is a peach green tea, a few extra pumps of peach, and light ice. Which I had today, and was totally different from ever before was almost like it had a splash of lemonade in it. Also had a protein bistro box which I get decently often along with other food items is why I usually go to Starbucks, and it was delicious with 0 complaints the last few times! Why does this location have 3 locations on here?? Well I'll put my review in each! read more

The drive thru is usually busy. Don't think you'll beat the drive thru by going inside, they cater to drive thru so you'll still have to wait just as long. read more

This place can't make a trenta a simple youth berry ice tea!? Unbelievable....when other Starbucks made them for me without a problem! Ridiculous... read more

I like the look of the place, always very clean and friendly. But they are slooooow as molasses. I started ordering via mobile even if I plan on sitting there for a while just because it takes so long. Even then, they don't start making it until you show up. So don't come here if you're in a hurry. read more

Stopped off at this location thinking I could walk in and get a real quick drink. Needless to say that didn't happen. I wouldn't have written this review just based on how long it took them to make my tall green tea latte, but I am writing this based on the fact that I had to wait for over 15 minutes for my drink and they served their "regulars" before me. I didn't see a VIP line there but apparently at this location they have an imaginary one. They served a gentleman who walked in after I had already placed my order and was waiting for 5 minutes. On top of that there were approx 5 people working at the time and only 1 girl was making the coffee, the rest were laughing and hugging and goofing around. Finally I asked how much longer and apparently they lost my cup with my order on it. If I didn't ask they wouldn't have even noticed that I hadn't received my drink yet. You'd think that because it was their fault they'd offer to comp my drink, but no. I work in the restaurant industry and this right here was just down right poor customer service. Don't know how corporate would feel about this. read more

This is a very busy starbucks especially because of the drive thru, I've been going here for years but this is first time I'm leaving a review. Service has always been good and baristas pretty friendly, prompt and knowledgeable. AJ served me the other night and I have to say what a great guy and barista. He was so down to earth and professional at the same time. Kudos to AJ and his great customer service!! read more

Disorganized! Service slow. Hot drinks were not hot. This used to be one of the best Starbucks around. What happened?

I go to this Starbucks all the time because it is so close to my house and let's face it I'm kinda addicted to their coffee! I usually go on my way to work (around 10am) and sometimes don't leave early enough and the line is particularly long so what do I do? I don't go! Because then that would just be my own fault if I went in and thought it was slow because hello! It's the morning at Starbucks, and this is the busiest one in the valley.That being said I think they do an amazing job! Most people there I encounter are very friendly and have great recommendations! read more

This is not the quickest Starbucks, but they are very friendly. I like coming in and sitting while enjoying my coffee. The ambiance is nice. The drive thru is good at 5:40 a.m. Any other time, better to walk in and wait. read more

Great customer service. My coffee is always made the way I like it. Ryan is a very kind and happy barista always ready to take your order. My breakfast sandwich is always available and in stock. The store is clean and tables wiped down. The bathrooms are clean, alwats have toulet paper. The trashes always emptied. Drive thru is fast and never much of a wait. I appreciate this starbucks during my work weeks. Thank you for your service! read more

Let me start by saying I am a huge starbucks fan. The location on 41st Ave and thunderbird is atrocious. They are super slow and the drive thru line takes forever!!! I seriously dread coming here, so I go out of my way most days to the location on 27th Ave and peoria. I am currently sitting In the drive thru and have been here 10 minutes now with only about 5 cars ahead of me. The line has not moved. I'm not sure if they are understaffed or they lack better management. read more

This is probably the worst Starbucks ever! 4th car in line and have been for 20 minutes. Dear owner of this franchise, this is EXTREMELY unacceptable, and we personally will never come back! It should NEVER take this long. read more

My favorite Starbucks location. Staff aways polite and friendly. Clean with lots of space. It's very convenient and easy to get in and out of parking lot. Drive through gets me in and out in a hurry. read more

We spent literally 30 minutes in the drive thru and the line wasn't even long. To top it off our drinks were wrong! The barista barely apologized for the wait. And didn't apologize ... Not too mention it's not the Starbucks way of doing things. We still had to pay!! Never going to that location again! read more

Great coffee and service as usual. The customers here continue to amaze me with their idiocies!

This team is always on point and very personable. I commute to work every day, and this location is my favorite for the drive!

While this is my 'home' store, I am constantly annoyed with this location. Nearly every week, I place a mobile order consisting of 4 drinks and 2 croissants. After the allotted prep time, more often than not, I end up waiting another 15 minutes before my order is ready; meanwhile, I've watched all the cars clear the drive-thru. Mobile ordering is certainly not a convenience at this location. read more

my fave starbucks place. the baristas are friendly and nice. it's located near near ASU west campus so it's a bit packed during the weekdays. overall, a nice go to place to chill and hangout with friends. read more

Super super slow in the drive thru!!! Took 20 mins with 4 cars in front of me. Ordered a flat white but there was no foam on top. Won't be coming back to this location. read more

Ok people are way to hard on this Starbucks. First off parking is tight but plenty of places to park if you don't mind walking some people still do this. Be careful backing out of the spots on bias because people will cruise up to get in the drive thru line. The reason this Starbucks can be slow sometimes is this is the busiest one in Phoenix they compete with the one over at Shea & 101 (I hear they go back and forth so just remember if you go to the busiest starbucks in the state you might wait). I go in here or drive thru here at least 5 times a week. So ASU west is really close you have your study buddy thing going on, the hospital Banner Thunderbird is just past ASU west so these hospital folks come in. Then half the people at the gym I go to go in here which is just down the way in the strip mall. The baristas do turn over pretty quickly in here but Bri who works in the morning knows me from my voice when I drive thru at 4 something in the morning on my way to work. The other older ladies who work in the morning here are always nice. The afternoons are your highschool/college baristas mostly....definitely some hotties. There is a beautiful blonde who always wears this punk rock rasta belt gorgeous blonde hair wow she is worth going in here just to dump your coffee out at the door lol. I have gone and waited and also been through really quickly but every one is nice and given how busy they are most of the time I get what I want a strong ass cup of over roasted coffee in a hurry so I can deal with my life. So if you go here please take the aforementioned statements into account. Also you know why I get in and out of here so fast..? I'm not a pretentious a$$hole I get a venti pike place roast......you coffee hipsters with your "special orders" really jam up the jerks who have written all the negative reviews about a really nice Starbucks. Thanks for reading. read more

Ordered an iced decaf americano with soy. Pulled up, they handed me the drink and I noticed that it didn't say decaf on the label so I asked...they had forgotten. So, the cashier goes and dumps it out and remakes it and brings it over without the soy milk. When I say it was supposed to have soy, she says that she doesn't have any because she used the last of it in the one she just dumped out... read more

5 stars for location! Woohoo! This is close by and convenient because it has a drive thru! That is about where the stars stop! I have been tolerating the crappy customer service because of the convenient drive thru but today I decided that it just isnt worth it anymore. The drive thru window opened and closed at least 5 times ...each time I could see my drink sitting there. It looked sad and I am pretty sure I heard my iced vanilla latte calling out to me on the 4th and 5th try. Finally a different person came to the window, no hello, no screw you....just a that'll be $4.86 (or whatever it was), I hand her the money, the window slams! It opens again and finally she hands me my sad drink...no words.....I take my drink....WOW! Never again! I will go out of my way to the friendly Starbucks at Bell and 75th even though it is not nearly as convenient! I am pretty sure "Starbucks" would be pissed if they saw you in action. read more

This place is always slow at serving.... i dont know if they are short staff or what what but everytime i come through the drive thru and even though theres only 3 cars in line it always takes me a good 20-30 minutes of wait.... wth, speed it ip people!!! read more

This is the only drive thru starbucks in the area so that's why I've given them so many chances. .. but in the last 5 times I've been there, they've gotten my drink right once. Not only that, when I tell them it's wrong the employees get an attitude. Bought a protein box and right before I opened it I realized there was hair on my apple. Pretty gross! read more