I don't generally write negative reviews, however I am inspired this morning. I went through the Starbucks drive-through and asked for a Grande Latte. I also asked how much an xtra shot on the side was. I was told just under $3.00 which shocked me and caused me to ask the voice on the end of the speaker, Really? She then informed me if I wanted it as an xtra shot in my coffee vs on the side, it was only 90 cents. That seemed reasonable but I didn't want to ruin the coffee with an xtra shot if the norm was enough. Now keep in mind the Starbucks I've known in the past would strive to make a customers coffee exactly how they like it or they would re-make it. Back to my review.. So, not wanting to waste I suggested I try it as is and if I needed an xtra shot, could I come back through for an added shot.? The person whom I can only assume was the Manager responded quite firmly "One time only. We aren't supposed to do that". "Oh, ok, well hopefully this will be fine and if not, I'll get the xtra shot and then I'll know for the future" So, when I pulled up to get the coffee, the barista, whom I can only assume was not the manager, barely spoke as she thrust my coffee out the window along with a charge machine requiring I first decide how much tip I would like to give. I guess smiles are over as well. One sip and I knew I would need that xtra shot. Instead of going back through the drive through I thought it would be less problematic to go into the store. I was carrying my cup and someone, again I assume the Manager, said to me "I guess you want your xtra shot", it wasn't really a question but rather a brisk statement. After she tidied up a bit and finished another drink she pulled my shot and brought it to the register where I stood. I lifted the lid and she poured it in without a word. I put the lid back and attempted to give her the 90 cents as she turned her back and walked away. "I'll just.. leave this right here.." I said plunking down four quarters. She quickly turned around and walked back, grabbed the four quarters and mumbled something like "too little to open the register.." then tossed the coins into what looked like the tip jar. "What did she say?" I asked the customer standing next to me who watched the entire display. "I don't know" he said with shrugged shoulders. She then turned again, partially with her back still to me, and waved me away like a pesky mosquito saying, "You're good, you're good". Maybe I'm being overly sensitive this morning paying just under $10 including a reluctant tip and an xtra shot of espresso for my coffee to be served with a side of rude. Overly sensitive customer or wrong side of bed customer service? You be the judge. I'm going to enjoy my high-priced 3 shot double tip coffee. read more