First time trying this chain, and we won't be back. Coffee was so weak. It tasted like flavored water. Matcha was just ok. Very expensive for what you get. read more

BIGGBY COFFEE - Small matcha with oatmilk - Coffee & Tea Near Me - Gaylord, Michigan

Their bacon cheese sandwich & iced coffee was really good. Service was friendlier than the few times we've been here prior and the area was far better presentable; was very clean with new furniture. Maybe don't do a shout out to employees that they need to thaw the ciabatta bread perhaps we really didn't need to hear that. I couldn't tell anyway the sandwich was wonderful. Look for coupons, for two people I suppose it's a good deal nowadays when breakfast is less than $20. read more

See all

Pretty interesting place. Very large, spacious dining room. You could hold a small meeting in here. The young ladies were very knowledgeable and a big help getting me from the order line to the pick-up line. The food is not the greatest, but most probably don't come in for that. Anytime you take frozen to the microwave, you sacrifice. The latte issue is most curious. The cup is 3/4 filled and topped off with a generous dollop of whipped cream. In the future, if I say no topping, will I get more drink? I'm no expert but this coffee tastes burnt. Serves me right for stopping in at 2:30pm. But that shouldn't really matter, should it? Don't just take my word for it, if you're in the area, check it out. I'll have to come back next month, as all businesses get a few chances before I write them off! 12/23 read more

Poor service. Rude staff. False advertising. Red eye was $4.69 on the menu. and they charged us $9.00. They said that was normal. We caught them on there scheme and they refunded us $3.00 Coffee was awful. Over roasted and way too strong. read more

Very good morning place to order from they even have pup cups for my dog . Very pleased with this place also always updated menus

I just spent three dollars on a regular drip coffee through the drive-through. It's no less than horrible. Don't get coffee here. The server was fine and cheerful. That doesn't make up for bad coffee. I may as well have thrown my money in the trash. That's where my coffee is going. read more

I did a 20oz hot, oatmilk latte with a single shot of espresso... not only did they get my drink correct and promptly the gal at the window was a joy to work the money exchange for coffee with! What a nice personable girl they have working that window! ThanX Biggby! read more

This location keeps getting worse. Order the same drink and it ALWAYS tastes different! Today I decided to switch it up and got a cream freeze...I've had them before so I know how they are. Well today it was barely blended so was a pretty much iced drink. I had to wait until it melted to drink since the big ice cubes kept getting stuck in the straw...most ice cubes were still full not even blended though. This store needs to be more consistent with the instructions and ingredients....less gabbing and joking around with other staff and just do your job! I never leave tips at this location anymore because its usually wrong, so much so that I've been going to Starbucks or Tim Hortons. read more

BIGGBY COFFEE - Full sized ice cubes in cream freeze... - Coffee & Tea Near Me - Gaylord, Michigan

See all

Best coffee with charitable donations to needy communities. Loved their turkey havarty on bagel! My husband lived the breakfast sandwich! Recommend highly! read more

business. Coffee. Nice atmosphere.. Worth going. Slow service. Glad I wasn't jonesing for a coffee, but very busy. The guy from Paneras was there, so it must be better than theirs. read more

BIGGBY COFFEE - A bit slow service, but very busy drive in bussines. - Coffee & Tea Near Me - Gaylord, Michigan

They have the best crème freezes and drinks a general! Def recommend. They are always so fast at making the drinks too. But worth the wait if not read more

Not my most favorite coffee, but I liked the atmosphere and how the sitting area is laid out. I feel they give Starbucks competition and I like that. read more

Great selection. Helpful, friendly staff. Much needed road trip fuel! Their fun coffees actually taste like their inspirations.

Cute little shop, pit stop as I'm going to Detroit. The sitting area was fairly large, with chairs/tables and also more comfy chairs. Think of Starbucks sitting area with more lights all around. I tried a caramel mocha iced drink and a bagel ham/cheese sandwich -- kudos to adding cream cheese to the bagel! Made it more unique and yummy (tip: add another slice of ham though to the sandwich). The caramel mocha drink was fairly sweet - though I guess with a caramel and mocha swirl, its what I should have expected. I would come back if I lived in the area. read more

So as I sit here on Jan 21 @ 9:50am I have heard some form of the word f*ck no less than eight times from the staffs very loud conversations. I guess with staffing shortages anything goes. However, my food and drink were good. read more

"This is my happy place" And I purchased a cool vintage T-shirt from here that states that! super friendly cool staff! And thankfully since Coppell has a Biggbys I did pull out my frequency card (every 10 purchases you get a free drink) read more

See all

I've been coming to Biggby even back when it was under another name (different area). In Gaylord, I've been using this location for the last several years. Katie is amazing. I've joked that one of us is "here too much" because she is almost always my barista. And when I thought I would go a little easier on my calories and cut back my trips, she noticed when I skipped a few days! As someone in customer service -- whose job is to focus on the customer EXPERIENCE, I appreciate she introduces herself through the drive thru during her greeting. This morning, I was given a personal note on my coffee cup lid - maybe it was done for everyone, but today I happened to forget to put on makeup during my rush to facilitate 3 kiddies onto the bus before I had to go to work too. A "you're beautiful" note put a smile on my non-makeup'd face! The little things make the biggest differences - nowadays you can go "anywhere" to get a cup of coffee... so the small things make you stand out the most. Great Job on a phenomenal staff and guest experience. read more

I am a huge fan of the turkey everything bagel, very good. Although, I do think it is overpriced for the amount you're getting when you order coffee, but very tasty! read more

I am traveling through michigan and decided to try out this coffee shop instead of Starbucks and I am so happy I did! The menu was so unique and colorful and I saw lots of drinks and food items I have never seen or heard of before! But the two girls working the drive through I believe their names were Maggie and Anna were so kind and helpful! They answered all my questions and had a really great attitude and made my experience one I will never forget! Plus the food and smoothie was so yummy and tasty! read more

We just waited 35 minutes in the drive-thru. We were the 6th car in line and watched the Starbucks line (double in size)pass everyone through in ease and continued to move. When we finally got to the window, we could see 4 people working. I repeat 4 behind the counter. If it was only one person, the wait time would make sense. Absolutely ridiculous. read more

What a bummer. I stopped in here on my way up north for some coffee over the Labor Day holiday. In hindsight, I should have kept on going. This was probably the filthiest, most rundown Biggby's I've ever seen. When I walked in, I nearly tripped over the cord to a vacuum plugged in nearby. It was right in front of the door, no warning, nothing. Apparently, someone had decided to vacuum at some point, but nobody was using it by the time I walked in. The whole time I was there, the vacuum ust sat there, unattended and still plugged in next to the door, an obvious tripping hazzard. Do they want to be sued by someone who breaks a leg? The line was short, but slow. I have no idea what the holdup was, especially considering there were at least three people behind the counter. I didn't find the staff very friendly, just civil in a robotic sort of way. Not a single employee made eye contact with any customer. Strange. I went down to the end to grab my coffee. What I wanted was the chocolate-flavored coffee, but that wasn't what I got. I started dispensing it into my cup and two spurts later, nothing. It was empty. I told the girl behind the counter, she rolled her eyes and ignored it. Ok, thanks! Instead of complaining further, I grabbed Hazelnut, instead. The coffee cream was curdled, so with my coffee ruined, I had to ask for a fresh to-go cup and start over again. No one bothered to replace the cream. Interesting. At least the coffee was semi-hot. The furniture looked like it had seen better days. It was definitely more shabby than chic. An ill-fitting chair cover was thrown over one club chair and the other one was clearly stained in several spots. Everywhere I looked, straw wrappers and used napkins littered the floor. I guess they never really got around to vacuuming that day. Hmm. Just about table was scratched and the outdoor patio area looked like it belonged in the backyard of an abandoned house. It did not look inviting. If this was the only game in town when it came to coffee, I would still drive out of my way and avoid this Biggby if I lived in Gaylord. It doesn't measure up. read more

I'm spoiled. Coming from the west coast where coffee is considered a culinary art this coffee spot was a bit fast foodie for me. The coffees were more like beverages than a real cup of java with pumps of syrups. More dessert than coffee. Guess I prefer my Peet's style coffee over Baskin Robbin's if I can even compare the two. But I'm giving it three stars because this was Gaylord and not San Francisco. So for that fact, I liked it. read more

Popped my Bigby cherry here. It was good coffee. We went through drive thru and the girl was really friendly. Working in retail, I'm kind of big on customer service and she definitely did not let us down. She told us about the the rewards card. Be sure to get your rewards card...You can earn free coffee and also load money and coupons onto it. read more

Heavy traffic in this area so getting in and out is tough. Gaylord needs more attractive businesses but this place doesn't really help. I think Dunkin Dounuts has better service and coffee. The atmosphere is not bad but the coffee is just average. Long wait for so so service. Starbucks was closed so went here. read more

Amazing place! Delicious food and drinks, very clean and calm places to eat and sit, everything came very fast and the employees are very friendly, kind, helpfully opinionated and make sure you get what you really want. 5 Stars!!! read more

The caffeination equivalent of Ben Afleck's Daredevil. I've been a loyal patron of Biggby for over a decade--since it was Beaner's--and had the chance to visit many of their franchisees, listen in on their training, and enjoy the customer-focused experience at many of their locations in multiple states. Whether next to the home office in Lansing or far away in Illinois, each store strives to make each customer's day a little better by the time they leave the store than when they walk in. Except this one. This one will cancel your favorite tv show and tell you that your socks don't match your shoes. One of the northern-most points for caffeeine in the lower penninsula, this franchise location somehow manages to skirt around the customer-centric focus of the Biggby Coffee brand and just make you feel like you should be glad Gaylord has something more than a crappy Starbucks in the local Food-N-Stuff. I keep wanting to like this place; but only do so out of necessity rather than experince. My latest visit finally prompted me to review a chain, which I usually don't. The coffee is the same quality you can expect from Biggby, the decor is a bit open and sparse but unobjectionable, and it's pretty clean. But the service is basically 17-year old Gaylord kids who think coffee is just "black tea" and have little need to provide customer service given the limited options in the area. (Though this may change as Starbucks has opened in literally the adjacent plaza.) My latest trip made me sad when I'd orderd my standard drink. As it was called out and slid across the bar, the barista sprinkled crushed peppermint on top. I noted that my drink did not come with peppermint, and asked for a new (and correct) drink. This request was met with an exasperated gasp and the phrase, "What, you didn't want the peppermint?" No, I did not, as (a) I loathe crushed candy cane in my beverage and thus (b) ordered a drink without it. Seconds later my drink reappeared. A little investigation revealed there was still peppermint flakes on the drink's surface. Bringing this to the barista's attention, I asked for the drink to be remade again, noting there was still peppermint in the beverage I'd been given. "There's no peppermint in it," she bleated, as I pointed out the flakes. "It looks like you just skimmed off the earlier whip and peppermint and reapplied the whipped cream," I replied, "but there's still peppermint." "No there's not," was herr informed retort, as she was evidently blind as I was pointing out the offending candy. While this may seem pithy, let's take a quick review: In the matter of a minute, she'd managed to make the wrong drink, call me a liar, and half-ass her job. When I'm buying a $6 'coffee' (And I'll be honest with myself here; save the espresso beans there's little to resemble coffee in my order.) perhaps I could get all of my drink and none of the teenage angst-riddled attitude. It's a store of convenience, not of comfort or quality. I can only pray a Biggby opens up in Macinaw or Grayling so I can eschew this boring member of Bibby Bob's cadre. read more

Convenient location right off of I-75 and M-32 makes this a staple for travelers needing a pick me. Good service but don't be surprised with longer wait times during peak hours. Can be a bit of a hassle trying to make a left turn out of the parking lot if you're heading back to I-75 or M-32 eastbound. read more

Very convenient: right off the highway. Friendly staff and great coffee as you would expect from a Biggby. I stop here whenever I'm traveling up north! I recommend this Biggby most heartily! read more

Always a fan of Biggby, they have a lot of good coupons and buy one get one deals. Unique drinks that don't taste over sugared like Starbucks. They also have soy milk for those looking for a non-dairy alternative! They have nice summertime drinks too without coffee if you're looking for something cool and refreshing. read more

Unacceptable wait times for a drive through coffee shop. We have tried to stay loyal, with other brands opening next door but you have lost our business. You either next to get your act together or close your doors. read more

This has always been my go to coffee shop. But lately every time I stop here it makes me want to take my business next door to Starbucks. When I go through the drive-thru it takes forever and this is when I want to go next door but I can't because they have an island along the whole drive-thru making it impossible to pull out of the drive-thru once your in it. But besides for the slow service and the employees not being able to effectively multitask, the drink selection is wonderful. read more

When I am in town, I always stop at least once for a white mocha with whip cream and chocolate sauce on top. Yummy! Anyone who has waited on me their was friendly, even at the drive-up window. I do wish they had more cozy seating inside. read more

First of all, none of your staff know how to make the simplest of coffee orders. I asked for an iced carmel macchiato and I received half a cup of coffee with 2 shots of expresso. When I told her that is not what I ordered, the barista then proceeded to argue with me about what a carmel macchiato is. The entire staff was uneducated in regards to coffee and they seemed more concerned about texting than making coffee. What a waste of a beautiful business. read more

I understand that when coffee shops get busy it is hard to catch up. But this place had 4 people that could not communicate and even stated as much while making drinks and food. "Where is this?" "Did you make that our do I need to?" Ridiculous. I also had to tell the staff what went in my drink because they were too lazy to grab the book next to the espresso machine and look it up. Sorry now that I gave you a tip at the beginning of my order because you didn't deserve it by the time I got my drinks. read more

I love Biggby and this location in Gaylord is the most northern I have visited in michigan. The location of this store is a bit difficult to get to. You can forget about trying to get back on the highway if there is any traffic because it requires an impossible left turn that simply isn't going to happen. Despite location issues, they have excellent coffee and I much prefer this to Starbucks given a choice. Similarly to Starbucks, they assume everyone ordering understands their sizing and crazy names. I see more than a few people in line struggling to make a choice and order. No problem for me, I'm a fast reader and ready to order. Low temp please yes! read more

Very poor service, I simply order a coffe with espresso and just stood there waiting 10 minutes well my wife and several other customers got there drinks. The worst part was nobody cared. Would have choice no stars bu it is not an option. read more

This is a "shout out" post and review to the two young women who were working this morning (5/17/2019) around 10:45 am EST. Both these young ladies had a string of awful, rude, disparaging customers (through NO fault of their own) prior to my order. Not only did they both continue to provide exceptional service to subsequent customers, but they also did so with a positive, friendly demeanor, all while being exceedingly polite and smiling. These women are amazing, true assets to any company they choose to work for in their careers. In fact, they were so unshaken by these prior inexcusably horrid customers that they both made me feel exceedingly welcome; even going so far to pause for a moment to compliment me on my outfit of choice for the day. I was more than pleased to tip over 20% for these young, flawlessly resilient, and unselfishly pleasant ladies. May your attitudes, smiles, and work ethics be contagious! You both definitely made my Friday morning quick-stop the brightest, sunny spot of my day. Oh, and, my special order iced coffee and bragel were perfectly delicious. THANK YOU! read more