It's always closed with no sign anywhere! Drove there and went to the window to ask but they just ignored me. Bad service

best costumer service ever from my girl tiara !!! so sweet and the vibes are vibing. go here to study or to just talk smack with the workers. what a fun group. read more

Check your receipts ! They charged me 11% tax on two coffee drinks and additional charge for coconut milk substitute. If there is such a thing as cup charge, that should be listed as a cup charge, not a tax. The tax rate here is 9% and they charge 11%. Even if it falls under the current state tax of 9% + 1%, that is 10%, not 11%. Hope they are sending all this tax to the state, can't be profits in their pockets. If you collect tax, you send it to the state. I asked local store, they refer you to corporate. I ask corporate and they refer you back to the store. Nobody can seem to answer this question. Not going there anymore until they get me some answers or resolve this. Update: I talked to the store manager and apparently there is a Peoria county tax of 7.25 + Peoria city tax of 1.75 which equals 9%. Then, for anything that is prepared for you, there is an extra 2% tax which then equals the 11%. Wow !!! This is absolutely crazy ! I think the only way I will get Starbucks, in Peoria county, city, is if someone gets me a gift card. LOL ! read more

Very slow. Waited 30 minutes in the drive through for 5 cars to go through and then my order was wrong. Zero stars. Have never been to a slower Starbucks in my life read more

This is the slowest location in Peoria. I consistently order 10-15 minutes for pick up, and I still wait for 5-10 before getting my 1 drink! I have gone and walked out a few times with no drink because I have waited 5 minutes before even being able to place an order when I choose to make spontaneous trips. I notice that the workers here are chat amongst themselves and work slow vs other locations. I will no plan to go to Pioneer parkway as I can count on my drink ready in a timely manner. read more

I come here often. I don't really have any product or service complaints, but PLEASE mow your grass and cut your weeds!!!!! It is VERY unappetizing to sit in line with all the overgrown weeds ---- shows a lack of attention and makes you wonder how clean the inside is. read more

The customer service is usually good. This Starbucks consistently does not provide stopper / stirrers when you order a beverage. You have to request one. Not much is worse than being burned or having coffee spill all over your car. It gets really busy at this location and it may take 15 minutes or more some mornings to complete the drive thru. read more

The staff and the place is wonderful, I have had the best ice coffee's from there. The location is also convenient and close to my home and work. read more

Love this Starbucks! The staff is so friendly and I can consistently rely on great service.

Drove through the drive thru the other day and waited about 25 minutes for my drink. No problem-I wasn't in a hurry and it was lunch time so they were pretty busy. Decided that I wanted to pay for the lady that was behind me in line. The guy at the drive thru window made me feel really uncomfortable about it. "No you don't need to do that." And then I said, "I know but I want to." He responded with, "Are you sure? It's not necessary." I persisted and he finally gave me the card reader. He made me feel like a nuisance for wanting to do something nice for someone else. I drove away at least feeling good that I had done something nice for someone else only to find out that he didn't actually run my card, it's been 2 days and the charge still hasn't shown up on my account. I won't be returning to this location. read more

So coming from a big city like Miami, where the number of coffee shops are to numerous to undertake, I am saved by SBUX here in little Peoria. The service at this SBUX location is superb. I've never had a problem with the way my coffee, latter, or fraps are prepared. They're made to perfection in terms of taste. I've even got an underground drink, the Banana Creme Frap, going with the staff there. Everyone loves the taste of it, and I recommend you try it too! Next time you visit the popular coffee chain, be sure to order the following: Banana Creme Frap: - Vanilla Bean Frap, add - Vanilla and Hazelnut syrup, next add - A whole banana Have them blend the mix and top it off with whipped cream and violà! Let me know what you guys think of the drink! read more

Great experience! Ethan at the drive through was so friendly and personable - he made my day!

I signed up for starbucks rewards to help mitigate the outrageously high prices. I received a coupon for buy a holiday beverage, get a holiday bakery item for free. I ordered a gingerbread latte and gingerbread loaf. They said they're out of gingerbread loaf. I asked if they would substitute pumpkin bread. She said no. Come on! Don't make me eat the snowman doughnut! I didn't go crazy on them like I normally do. It's thanksgiving week, so I paid full price. Feel a bit trolled though... read more

I love Starbucks! Okay, I know it's a chain and I do prefer The Coffee Bean and Tea Leaf, but I live in a mid-size town in the Midwest. I don't have a plethora of coffee shops to pick from, ESPECIALLY drive thru coffee shops. This is one big reason I love Starbucks-I can go through the drive thru, on my way to work, on my way home, whenever! I do like their earl grey tea latte, vanilla latte, caramel machiato, & light iced coffee blended drinks in the summer. Their iced green tea is also good. So, yes, I love Starbucks, but if more coffee shops had drive thrus...I'd have to see which one had better drinks..and then go there. read more

The rudest staff I've ever encountered at a Starbucks. Stood at the counter while not one of the five baristas behind the counter greeted me. After a few minutes someone finally sauntered up to take my order. Asked for a receipt, she handed it to me, turned around and walked away without a word. Management is not doing their job keeping employees in check here. Worst Starbucks I've been to. read more

There was a very rude worker and I asked for a venti but she gave me a tall and I asked for her to make me another one and she rolled her eyes and said I'm tired do I really have to make you another one and I said yes please and she did it wrong again. I asked for no coffee and she gave me a coffee frappuccinoI asked for a Pumpkin Spice Creme Frappuccino. We waited about 20 minutes to get this one drink. Terrible. I hope I never see this lady again. This was on Friday at 8:45. I really hope that this will never happen again because I always go here and they are the best. read more

I love Starbucks and the coffee is always great, however this particular location is always really slow. I get that they are always busy but sometimes I have to wait 15-20min in the drive through for a single drink. The staff is friendly most of the time. read more

Slowest starbucks I've been to. My iced soy latte took 20 minutes and people behind me got their orders. I think they forgot my order because I brought in a reusable cup. They definitely prioritize driven thru and mobile orders. read more

The employees are so sweet and friendly! Their pleasant nature made my day. My sous vide egg bites were amazing and they got my complicated drink order correct. Wonderful location! read more

Horrible service. I waited at the counter for a minute or so- no greeting. Went to the restroom when it opened up. Back to the counter where I was told it would be just a minute. Waited another 4 or so and left. 4 people working and not one could make an effort to work with the people in the store. Apparently drive thru is king. read more

Worst experience ever! I'm a pretty patient person, however Starbucks triggered all of my external switches today. My son and I literally waited over 30 minutes for 2 drinks, 1 cookie in which we requested them to warm and 1 slice of lemon loaf. First off, they heated the cookie and gave my son the lemon loaf. Then 10 minutes later after I asked why we were waiting so long, I finally receive a response that a new batch of tea was being made, and why wasn't I notified? I remained patient. I told my son I would wait in the car and when my name is called, retrieve the food items and come to the car. I then proceed to the car, lost track of time listening to club house in the car, and 10 minutes I walk in and drinks were sitting on the counter. After talking to my son, I asked why wasn't my name called for the second drink (just sitting) and the worker replied that he didn't see us sitting there. No one else was in the darn store , really! How rude! I was so disgusted. After discussion with the worker, he just responded rudely while my son had to watch this worker reply as though he didn't see my son sitting in front of him in the store,. And no , he didn't call my name for the second drink.; I felt so disrespected and in the meantime my son is standing there holding his cold a** cookie! They didn't even ask to reheat the darn thing! Disgruntled Parent! read more

I have been going to this Starbucks for YEARS, and I have seen many amazing baristas come and go, but recently I have to give a shout out to my fav: Laura. She is always positive, she always gives me amazing customer service, and she is so personable! Next time you go to this location, ask for her! She will make your drink to PERFECTION and she will do it with a smile on her face! 5 stars! Also, Josh is amazing. So are others, I just wanted to point those two out! read more

Walked in, 4 people in line ahead of me and 7 people working. Not one person was helping at the register. The focus was all on the drive thru. Poor customer service. Drink was great otherwise. Nice size indoor space, but loud. read more

Pretty standard Midwest 'bucks. Had a drive-thru which was perfect since this was our stopping point on our road trip to Iowa. I can't speak to the noise inside. Drive-thru was quick and the staff was pleasant. My drink was the standard Starbucks I'm accustomed to here. No complaints from this girl! Also, this was a while back and it was before the Indianapolis stores got the La Boulange products in their stores, so the fact that I could try out a new goodie made the fact that I still had hours left in the car. read more

It's a Starbucks much like any other Starbucks. For me the location is very convenient. They have a drive through window, indoor and outdoor seating. The staff are friendly without being annoying. The floor space is a little slanted towards the merchandise instead of seating, but that is understandable given the location and clientle. read more

Starbucks - viewed from the west - Coffee & Tea Near Me - Peoria, Illinois

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This is not a place to have a cup of coffee and a quiet moment to surf the web or have a pleasant conversation. The employees are always banging their equipment around and chatting about their personal problems too freely. Don't get me wrong I LOVE Starbucks, but someone needs to manage the coffee making process so it's more enjoyable to the customer (you know the whole reason a business exists). read more

This place is absolutely terrible! Stopped there once for a drink and it was slow so it should take so long to get services and my drink, WRONG!!!!! They took for ever to make my drink and were so rude! Person serving me had a terrible attitude and a stuck up look on her face! I ordered a hot drink and it was Luke warm and bland, and she didn't even give me one of those drink sleeves to protect my hand the heat! I'll stick to my usual Main and University store! read more

This is for sure one of the best Starbucks in the area! The staff is always friendly and very nice. The drivethru gets long sometimes but usually moves fast and when you go inside they are always fast. The atmosphere when sitting is very laid back and relaxing. read more

Went through the drive-thru on a Sunday morning, and it literally took less than a minute. They had the drink ready so quick I didn't even have my payment ready. The latte was smooth and delicious, not too sweet and with a really strong coffee flavor. 10/10 would go again! read more

Rude on multiple occasions. I ordered a drink and they made it wrong with terrible attitude because I did not want whipped cream. Always make drinks wrong. read more

waited forever! then staff was not very nice, i know you're stressed out but i only wanted to place an order