This place is a shit show. I like to enjoy my coffee inside,sit down and catch up on my current events, pod cast etc.. I ordered ahead from this location from The App, So I get to the store the inside is closed, forced to get inline at the drive through, took 40 minutes. My hot drink is now extremely cold. I asked for a credit, they scanned my app, I get 15 miles away and my app updates to learn they billed me again for a drink I never got.... First off, I get that this place might have been short handed, good management would have turned the remote ordering, wait at least 60 minutes before locking the front door allowing the balance of the pickups to get picked up inside before forcing everyone through the dive through line. it's not about $6.26, it's about real customer service. Managers should be true managers, not 22 year olds that are balancing 3 jobs snd school. What a joke read more

Starbucks - Coffee & Tea Near Me - Orion, Michigan

Friendly welcome when we walked in the door. Our order was taken quickly and efficiently, questions were answered with a friendly smile. I'd recommend stopping by. I had an amazing iced coffee with heavy whipping cream (I'm on the carnivore diet.). read more

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Got a medicine ball and two kids hot chocolates it was decent the staff was rude and upcharged the almond milk substitute god forbid me and my kiddos are vegan ;( read more

I don't usually leave reviews, but I wanted to share that I was pretty disappointed with my first visit to this Starbucks location. I ordered my usual matcha drink, but unfortunately it mostly tasted like straight milk with very minimal matcha flavor. There was also a noticeable amount of matcha powder settled at the bottom of the cup, which indicated the drink wasn't blended properly. For the price, that was disappointing. The customer service could improve. The interaction at the window felt disengaged and she made it seemed like she hated being there, which made the experience felt unwelcoming overall. Everyone has off days, but as a first impression, this location didn't meet the standard I'm used to. I'll continue going to the Lapeer Rd. location, where the drinks and service have been more consistent and reliable. read more

Brown sugar oatmeal Cortado hot ... best coffee, espresso drink !!! Every time I get this drink at this location, the service is quick and the staff is friendly and they draw cute pictures on the cups read more

Slowest Starbucks ever. in drive thru now.. 15 minutes and still 3 cars from the window. Barista audibly sighed at order (4 drinks front the menu, nothing special). Either staff this place appropriately or close it. read more

My order was okay but the drive-thru cashier definitely took a dollar from my change. Total was $18 and some change, handed her a $50 and only got $30 and some change back. Not a huge deal but not someone I'd want as an employee. This was around 12:15pm. read more

This Starbucks has the worst customer service I've ever seen. They don't greet customers when they come in and they are combative when you ask them a question. read more

Slowest Starbucks I've ever been to. Waited over 20 minutes in the store for ONE drink. Ridiculous. Go elsewhere unless you have lots of free time and patience. read more

Great customer service!! I want to shout out Kaitlyn and Brittany for being so kind and such amazing people. They have great personalities and I hope they go far. Thanks, yall! (And the drinks were good too haha) read more

Heading home from Detroit, I wanted some coffee and so I saw that there was a Starbucks near by, so I placed an order on the app and sat in the parking lot and waited. Their drive-thru line was all the way out in the road. I hate this because it puts people in danger when they make these locations like this where the line ends up in the street like that. Plus it blocks the flow of traffic. That is why I will always use the app because many Starbucks are the same way. When entering into the building, the establishment was clean and the staff was friendly. Drink was delicious. What more could you ask for???? read more

I really do not like to leave bad reviews (especially my Starbucks) but this location has been going downhill. In the spring I called to pre order some coffee crafts (the totes of coffee)... they took my order down and I came in person and pre-paid for the items. I was very specific on when (day and time needed) and who would pick up the order. we agreed that it would be ready at x time which was earlier than we needed it just as a buffer. When we went to pick up the order, they had not even started the order. then proceed to say they didn't have enough totes. even after several confirmations and heads up to have everything they needed on time, it wasn't ready. Our order for our guests didn't arrive on time and the solve for not having a tote was to fill a ton of coffee cups with coffee. can you imagine driving with that many cups of coffee? I have followed up 8, yes EIGHT times to speak with a manager and have not received any feedback, including me going into the store, leaving my number 3 times and calling. It arrived late so none of the guests had coffee. Or the dripping coffee that was all over the cups. read more

I placed an order online when I pulled up I told the young lady my order name she said yes it's ready pull up. As I'm sitting at the window there's a lady sweeping and lady cleaning the equipment and a lady at the window zoned out at the register doesn't pay me no mind walks away they all talk. I'm just sitting there as my ice is melting in my coffee. Until the one cleaning the equipment notices me and runs over to hand me my coffee. I was the only customer. read more

Shout out to the staff at this Starbucks that get the brutal customer rushes from Great Lakes Crossing, they never stop getting busy. Literally. I come at all hours of the day and this place is rocking. I never have to wait long and my orders are always right read more

Stopped by this Starbucks location even know is Out of my way on my way to work. This is my place to go on a Friday to get my coffe in the morning. Drive thru usually has long lines but my last visits I been the first in line or like today I was the third car in line. Even know the inside is close you have a patio if you would like to stop and have your coffe. I went with my usual featured dark roast venti with almond milk ( can't have regular milk anymore ). They always get my drink right , the way I like it. I like the people that work at this place they are always friendly. read more

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Located near Great Lakes Crossing Mall on the north side of I-75 is this stand alone Starbucks location. If you ever wanted to have a Starbucks coffee or any other products they offer but you're cruising along on the freeway and don't really want to take too much time out of your drive, this location is for you. Inside you'll find the usual assortment of Starbucks coffees, teas, and food items. The staff here have been consistently above average based on my personal experiences in various Starbucks I have visited. It also has a drive thru for those who just want to stay in their vehicles. In addition, especially if you are northbound on I-75, Starbucks is at the end of the exit ramp with an easy entrance back onto the freeway after you've gotten your coffee fix. read more

Worst service. They had a sign up stating they closed at 12. We were in line and pulled up at 11:59 and they told us they wouldn't serve us. Incredibly frustrating. This place is always having extremely long lines and a bad attitude from staff. They take forever to serve coffee. read more

This place sucks !!! Always take SUPERRRRRR LONG for any little thing. Another thing is that they're so lazy, literally I've went a couple times at around 5 in the EVENING, and pull up to order and they say "I'm sorry, we just closed" like wth at that time ? C'mon read more

Every time I go in there, no one says hi, bye, f*ck you! They dnt even look up when you go in there... the only reason I've been going is cause I have a gift card... thankfully it's empty now! read more

Stopped in the other night after shopping at Great Lakes Crossing. The service was polite, even friendly, and expedient. No lines, no fuss, no muss. My husband and I ordered caramel machs and chocolate croissants. The barista warmed up the croissants for us (nice touch, and they weren't too hot, as in nuclear hot like some places do it). The drinks were whipped up perfectly and were ready to go almost immediately. While we were there only a half hour or so before they closed for the evening, the croissants were actually quite good and still incredibly moist. Wow. I must say, my expectations were kinda on the low end because most of the time, muffins and croissants are dry as hell by the end of the night, but not these. A few of the tables were still in need of cleaning, but I'll chalk it up to it being late in the day. The drinks, croissants and service were all excellent. The only caveat is getting in and out (like so many businesses and strip malls) around that corridor was kind of a pain in the butt. It's a bit tricky to navigate that stretch of business district if you don't live there (I don't). At any rate, this was a pretty nice Starbucks, even though the traffic sucked nearby and the parking could've been better. Definitely will stop back again the next time we are shopping in the area. read more

Starbucks - Coffee & Tea Near Me - Orion, Michigan

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Don't go to this place before work unless you have 30 minutes to spare. For some reason it took forever to take care of the 5 (yes it was decently busy, but it shouldn't have taken that long) cars in front of me. Coffee was good once I finally got it. Girl at the window was rude though. read more

the worse wait time even when not busy! I don't ever get why it takes so long. Very upsetting.

I love swinging through here in the morning to get my coffee. The coffee is always spot on and the staff is always so friendly. It definitely makes my morning! read more

I have come to expect nothing but the best service from this and any Starbucks with and occasional "I'm sorry we are out of that at the moment" response. That's understandable but you'd think that the company would invest in more storage space and train managers how to order properly. Anyhoo, I've enjoyed my Java break and will definitely be returning soon!! read more

They need better employees. I received a bad service. Then they kept my drink behind the counter knowing i was waiting on a pick up order.

Absolutely not. Are you kidding me???? We roll through the drive through, and almost hit a sign placed in the drive stating they're closed. A note on their front door says they've changed their hours of operation. The note states they are open 6AM to 11AM while online it clearly states the hours of operation as 5AM-6PM. Really? Five hours. I got there at 11:07AM and could not get a coffee. Not getting a coffee is not a big deal. What is a big deal is that companies are changing their hours to suit their employees who don't want to work. Are you telling me absolutely no one wants a coffee after 11AM but you can't change your hours so that people driving out of their way can change their plans accordingly and go elsewhere? What a joke. read more

just door dashed an impossible breakfast sandwich and a mango dragonfruit refresher received the drink and a note explaining they didn't have the sandwich. instead of a note i would've at least liked a replacement item. read more

Starbucks - Coffee & Tea Near Me - Orion, Michigan

I hate this location! Several times they get my order wrong. I finally learned my lesson. I asked for a hot peppermint tea with some steamed milk. This is a simple order. Or so I thought. They told me to pull around for my total. When I did they said they were out of peppermint tea but had spearmint. I said fine. Then after handing it to me they said they only had 1 tea bag but usually gave two. I then asked about the size. It was not a venti. Then I was told with only 1 bag they thought a tall would be better. Then they forgot the milk! So I have a small spearmint tea that I paid for that I do not want. If I wasn't on my way to work I would have gone back. read more

This Starbucks is ridiculous. They offer mobile ordering and do not have the inside of the store open. Many of the other reviews mention a long drive-thru line and they are not exaggerating. The worst part is that this line is the only option at this location. Whether you're placing a new order or picking up an order that is already made, you have to wait 30 minutes in line. This business is a disgrace and I will never be back to this location read more

this location absolulately sucks! the girl at the drive-thru literally said nothing just handed my drink to me. I have never had poor customer service from Starbucks until today. I wish I would have gotten her name so I could call the manager. read more

Great Starbucks ! Very friendly and competent baristas. My only complaint is that this location is very difficult to get to with traffic and construction on Baldwin Road read more

they deserve no stars. the pikes place they served me was stale and bitter, when i called for a refund the girl on the phone joyfully told me i would have to return to the store to get a refund and giggled a lot when i said i lived a half hour away, then she hung up on me! it was so rude. read more

always makes the perfect coffee, and the employees are super nice. they can hold conversation even when they're extremely packed with people. BEST Starbucks I've ever been to. read more

This Starbucks can't handle anything. They always have a line out to the main road they only have drive thru open and they are not great with customer service at all. 10 out of 10 would NOT recommend. read more

Good usual Starbucks food and quality service. Very limited space in parking lot, mornings it is usually full with the drive thru line extending out into the road. Just have patience if you come during peak times! read more

This is one of the closest Starbucks to my house...and luckily for me the BEST service I've had at any location! Even though they are right off the highway and super busy, they always have my mobile orders ready promptly and are always so nice. I go to a Starbucks almost everyday, not always this location depending on where I'm traveling that day, but this one is by far the best and if I ever do have to wait for something (even just an extra minute), they always give me a $4 courtesy card to use next time...without complaints or anything! Although this has only happened twice in the hundreds of times I've gone. The best..keep it up! read more

Clean store, super helpful! They always perfect the drinks. Definitely one of my favorite Starbucks stores.

Here's another example of a place that is always busy because it's the only one around, not because it's great. Orders come out pretty slowly on a consistent basis, even when it's not a particularly busy time. My breakfast sandwich is frozen in the middle 4 out of 5 times, and the 5th time it's volcanic, so I'm not sure if that's the microwave's problem or the person pushing the "sandwich" button's problem. Either way, it's a health safety issue. One tip for getting your order quickly is to make it through the Starbucks app, and it's ready when you arrive. You can either get it from the drive through or walk inside and pick it up at the counter. But what? Actual human interaction and needing to get out of my car? Gross. :P read more

My go too! Love the staff here! It's like a complete turn around! I noticed though that this particular one is a little bit slower drive-through but because they want to make sure your drink is correct. Which is fine by me. read more

Terrible service. I literally waited over 15 minutes for a breakfast sandwich and I asked twice about it and they kept passing me off onto someone else and then. Decided maybe my sandwich got passed onto the drive thru so I waited longer for it. read more