Time to update review. This has become a regular stop. Employees work hard. Major tourist area and the only Starbucks in the area If they are out of an item they Let you k ow immediately not when you get to the window. Employees know my order and they have no problems with adapting from the normal order. read more

Fairly slow, didn't get entire order I paid for, drink not the best, difficult to get into the parking lot and drive-thru. Lacking customer service skills. Employees are confused at minimum. They could not admit mistake and went back later to retrieve the rest of our order before driving home from vacation, and they could not understand or believe that they forgot to give my child his food/snack order, had to repeat myself twice-maybe they thought I was trying to steal a $4 item after staying in a $1700.00 per night condo. No, sweetie, I just showed you my receipt. My professional advice would be try to know who you are marketing to in this AREA. Be aware of your guests/clientele as some are more elite if you will, and used to better service. read more

Don't recommend ordered drinks this morning and was told a 40min wait. They should have had that posted, wasn't that busy but have never had anything like that happen at any Starbucks before. We walked about a block away to another coffee shop where we got 2 drinks for what we would have paid at Starbucks. read more

Ordered (2) pink drinks with light ice and they were filled to the brim with ice. Disappointing, especially with how expensive they are. The lady was very friendly though. read more

You drew a horrible picture on my cup to make fun of me while I was on vacation. My step children seen it and were crying. How horrible of an experience. . read more

Starbucks - Coffee & Tea Near Me - Orange Beach, Alabama

worst starbucks i've ever been too. tried it twice to give it a couple chances and it was terrible both times. threw away both orders. iced latte and egg bites were inedible. read more

I walked to order my wife's coffee Saturday morning instead of using the order ahead app. What a mistake! I waited 30 minutes for her coffee. This is the most inefficient Starbucks in America read more

It was very busy and the staff keeping up with all the orders! They were nice and friendly and the our drink orders were good!

Yelpers... some of yall need to chill, lots of angry reviews here. Ok it's the only Starbies in orange beach and gulf shores-- they are constantly crushed with orders as this is a very busy place in the morning. They made our drinks well and yes it took a while, but still they were as good tasting as any Starbucks. Clerks were always friendly and it looks like they had 8-9 people working the morning shift- so they are well staffed. Enjoy Starbucks and vacation! If it looks crazy busy and you're craving coffee find a local place! Hawaiian Bad ass coffee is off canal street. read more

This Starbucks literally has my heart. Every single person is hard working, personable, and kind. I have been to this starbucks every day almost for like a month.. I have never had a bad experience. I may have had to wait ten minutes but who cares? This is the only "fast food coffee shop" on this whole island.. Patients is a virtue obviously not a lot of others have. I know everyone is constantly doing the best they can here. I was having an extremely rough morning, my wallet is no where to be found my apple pay was not working and Will (i believe this was their name. was wearing a beanie!) was nothing but patient and understanding. It literally made my whole day. I enjoy every interaction at this starbucks Thank you for coming to work. read more

Fast friendly service and great staff. They accommodated my drink order and it was amazing. No picture as I happily slurped down my evidence before I had to share it. read more

I have travelled for most of my career and Starbucks has been a staple...airports, downtown venues and almost every where else in multiple states around the county. In addition I am a small investor in Starbucks. I believe in their product and business model. All that being said the Starbucks in Orange Beach is the most poorly run location I have ever visited. The employees are nice and courteous but they are so overwhelmed that the wait is ridiculously long and often the product is not hot or incorrect. As a resident here I know this and yet I come back regularly. But not any more....the confusion, incompetence and disorganization is too much to wait 30 minutes. And as i write it is almost laughable but my coffee just arrived and it was 2/3 full (still waiting on the hot tea...Oh it just got here and it was cold tea rather than hot as ordered! My advice...do not frequent this place. It is absurd that this Company allows this store to operate this way. read more

I give this Starbucks 2 stars, or as Yelp describes "Meh! I've experienced better." This is mainly because they seem to be out of everything. I tried to order a mango dragonfruit refresher with lemonade for my kid. They were out of the mango dragonfruit refresher and lemonade.... So we got a Pink Drink and a Strawberry Açaí Refresher instead. Drinks were fine but both were missing the freeze-dried strawberries, and came with the weird dome lids instead of the sip lids. Overall the staff are nice just service is slow and they are out of a lot. read more

We got coffee here practically every morning we were at the beach, super nice baristas and fast service! except for Friday when it was a lot busier, but the baristas got drinks out relatively quickly and effectively, and were very communicative with customers about when their drinks would be ready! I would recommend to anyone staying in orange beach!! read more

I wish there was a zero star. An hour for 4 shots of espresso. Wow. I know they're busy but an hour is excessive.

didn't add my extra shot but sure as shit charged me for it! PSL frap was disgusting had to throw it away after a few sips WAYYY too sweet and literally dark orange in color (every time i've ordered this drink in different locations it has always been light brown, with a coffee and calm psl taste). this drink tasted like i just licked a pumpkin pie read more

35 minutes for overpriced coffee is insane. Someone needs to light a fire under some workers asses and stop waiting only on the drive thru!!!! read more

Service was ridiculously slow, had tons of people waiting for their drinks for awhile. AND they didn't even put ice in my coffee. IT WAS WARM. read more

If I could give a zero I would. The service in this establishment was awful. Employees looked miserable and were very unprofessional and rude. Very bad attitudes. Do better. read more

Wednesday Morning crew working HARD! I appreciate the team's efforts and ethic! Everyone was moving to keep the caffeine flowing. Thanks yall! read more

Tried to order coffee inside and they said there was a 20 minute wait to order?? For a coffee shop??

I waited in line to order for well over 45 minutes ONLY to be greeted by the most unpleasant employees. My server's customer service was lacking in every sense of the definition of the term. The coffee was subpar compared to other Starbucks' and any other place that serves coffee. read more

Very unorganized-makes me wonder about how clean the are behind the counter. Taking mobile orders over in-house orders. Would not recommend.

This is your typical Starbucks drive thru coffee chain. Like the rest, they deliver consistency and tasty caffeinated beverages with prepackaged microwaveable breakfast (although it's pretty decent for premade stuff). This store does offer family game nights on Saturday which is pretty cool. They supply board games or u can bring your own. Not sure if this is just seasonal but they also bring around samples while u play. read more

Starbucks - The go-to caramel macchiato - Coffee & Tea Near Me - Orange Beach, Alabama

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I'm pretty sure this is the worst Starbucks service I have ever experienced. They're not baristas, they're just green aprons standing there in a ghostly way. No heart, no soul. Maybe it's because they are right across from the Gulf of Mexico and are sirens trying to get back to sea. The only thing that the Orange Beach Starbucks has going for is it's location. Maybe the next hurricane can break the curse that has plagued it since it opened. read more

Waited 15 minutes inside for order to be taken! Then another 20 minutes for tall coffee! No courtesy!

We came this morning for my boyfriends birthday drink and they wouldn't honor it!! How fucking annoying is that??? All I'm saying is we have came everyday this week and the crew working today were sooooo rude! read more

Starbucks - a person holding a cup of coffee in a car - Coffee & Tea Near Me - Orange Beach, Alabama

Super nice staff and got my order perfectly. Pups enjoyed their pup cups too. Clean environment and many places to sit.

Ordered a nitro cold brew at 10:31 am. We get this location is super busy on a Saturday, but we didn't get out order until 10:52 am. She calls our name and lets us know they don't have nitro as it was broken! Communication is lacking here. They clearly knew it wasn't working when we ordered. Waiting over 20 minutes to ask us what else do you want to drink because we can't give you nitro is complete BS! Get it together!!! We only go to Starbucks for the nitro...not a fan of the other drinks or customer service. read more

Placed an order on the app. Arrived 10 minutes later to be told it would be a 1 hour wait for my drink. Uhh really? So no going near the tables and chairs or the manager is sure to come yell at you (She should have been helping make drinks- but hey- nobody working there was in much of a hurry) It was like watching turtles work. Finally, since half the store is taken up by tables and chairs - it started to become wall to wall people with only a few people wearing masks right here in the CoVID Mecca of Baldwin County Alabama! I decided to leave without my drink... Contrary to popular belief, I won't give my life for a Caramel Macchiato! read more

What a nice Starbucks. We brought our granddaughter here as she had heard about the Unicorn beverage and was dying to try it. The Baristas were so nice to her and also to me. I decided I wanted a pump of mocha after the fact and they were very accommodating. Great patio,clean store and super clean washrooms. We went inside, did not use the drive through. I would definitely come again, in fact I may go there again tomorrow! read more

Starbucks - Unicorn drink - Coffee & Tea Near Me - Orange Beach, Alabama

Absolutely terrible, I love starbucks and get it at least twice a week. But this is quite literally the worst experience i've had, the worker was extremely rude, they were out of venti and trenti. They were also out of birthday and chocolate cake pops. They also didn't put crunch on my grandpas drink... Hope these workers also learn to fix their attitudes also, NEVER COMING BACK I DONT PLAY WITH MY STARBUCKS read more

I love this starbucks because when I walked in taylor swift was playing. My drink was also yummy.

Great Starbucks! Did five drinks great and good customer service! Good location and nice people!

This Starbucks was clean, and the employees were friendly and efficient. The location was perfect for us while we vacationed in the area and there was plenty of parking. read more

This place is always CRAZY Busy. The drive through line is usually around the building. But, who doesn't want to go to a Starbucks in Orange Beach? I really don't have any complaints except its not a "get in and out real quick" kind of place. You might just want to park your car and go inside. read more

Starbucks - Storefront - Coffee & Tea Near Me - Orange Beach, Alabama

I am a Starbucks devotee, but this Starbucks has lost my loyalty. We have a family home in the area and visit many times a year. It seems like every time I come this location is closed. Not adjusted hours, just closed. We drove 15 minutes today to get a treat to find they're closed...again. I understand COVID has changed some business hours, but the many Starbucks locations near my home are all operating normally. I won't be frequenting this location anymore. I found a local coffee shop 1.5 miles away that will get our business from now on. read more

I'm positive that this is the absolute worst Starbucks I've ever been too. Service was ridiculously slow my mobile ordered said it would be ready in 15 minutes and I waited over an hour for my drinks and when they came they were horrible!! read more

Good service and great staff. They always go out of their way to accommodate my request

We're on vacation been to this Starbucks about 10 times. Each time The young cashier who's name started K ignored us each time. Then they got my husbands order wrong... and for the first time in Starbucks history they did not say "oh we're sorry- how can we fix that for you" instead we heard "well K charged you for a grande I can give you more milk and put it in a bigger cup. You sure you didn't order a grande?" We were in shock! This Starbucks must not follow company policy or southern etiquette. read more