Very rude. Last few times we've been they have been very rude, we've been over talked, drinks made wrong and then treated rude when we told them. Drive through speaker wasn't working so we just drove to the window, only to be told we needed to go back around and they would take our order there! They would not take our order at the window. We said no thank you. Drove around the building to leave and the truck that was behind us was still waiting at the speaker to order. Obviously we were correct, the drive through speaker wasn't working. 42nd and Grandview in Odessa, Tx read more

If i could give it 0 stars I would, they gave my mom expired milk and she got sick after the first sip. They also made my friend pay full price but only gave us half of the drink and the most they did was give us a refund. One of the workers was rude about it. read more

Good Starbucks. Clearly one of the busiest ones in Odessa. Always has a long line and a long wait inside. But the drinks are good and the mobile orders are fresh. Just be prepared for a wait - even with a mobile order. This is a popular location. If you really need to get in and out, try the location inside of the Albertsons. It is likely to be much faster! They have the inside set up to be safer during COVID while you wait and that is helpful with the current climate and not wanting to offend other people while wanting to stay safe! The Texas mugs are really cute if you collect the location mugs! I don't even collect them but had to pick this one up for myself! read more

Starbucks - a coffee shop with a counter and menus - Coffee & Tea Near Me - Odessa, Texas

I write this as I sit trapped in the drive through. Been sitting her for 15 plus minutes and cannot get out or I would. The car in front of me is waiting to have their order taken. The person came over the speaker and said we are really short handed right now. If you don't have the staff to man the drive thru then close it but for the love of God don't trap people so they can't get out. Edited to say that after my 30 minutes trapped in the drive through they didn't even have what I wanted. Seriously horrible even for Odessa. read more

Tommie is truly one of the most thoughtful and kind people I've ever met. In fact all the staff I have ever talked and interacted at this location with are so thoughtful, kind and always bringing a smile. The drinks are always perfect and the food is always right. When it's not they make it right! Their team is awesome! By far my favorite Starbucks in Odessa/Midland. I'd like to say that yes there is a small wait time at ALL coffee houses with drive through services in the Midessa area. If you're looking for a faster visit please go inside. Otherwise be patient with these wonderful people. They're working hard and keeping spirits up all at once! It's not an easy job but they rock it. ((Hugs)) read more

Starbucks - Peppermint Mocha Latte with Coconut milk. - Coffee & Tea Near Me - Odessa, Texas

Honestly my least favorite Starbucks in town. They're always out of everything. This location is always filthy in the inside. Used to be great but went down hill. Not sure what changed. I used to love coming to this one but now I just avoid it. read more

We waited at least 40 minutes for two drinks and they were almost out of every type of drink. read more

Starbucks - Strawberry frappe - Coffee & Tea Near Me - Odessa, Texas

Starbucks on 42 and Grandview had roaches in the display case crawling on the food. The young lady behind the counter told me it's just for display we don't actually serve that. Gross read more

Fast service. Good coffee. Easy win. This location always has a line but it moves quickly. If you want it to move more efficiently, put your order in through the app and just let them know once you hit the order window. It makes it easier for them too! read more

Starbucks - Drive thru - Coffee & Tea Near Me - Odessa, Texas

Clearly understaffed when I placed my online order didn't get my drinks till 20 mins of the time I was told it would be ready. Almost every time I come to this one they are out of stuff should be better prepared by now read more

I always order online and still end up waiting 10-15 minutes no matter how busy it is. Then is always ends with this.... as I stand there looking like an idiot for 15 minutes. "We don't have vanilla" Can't order a baked good at this Starbucks through the app either I never get it. Umm I'm not sure who stocks these Starbucks in Odessa. But these people are so desperate for items people order. It's as if this Starbucks has a select menu. With crap service all the way. Avoid at all cost. read more

Never surprises me at my local Starbucks. There is always a line due to the high demand of Starbucks in this town and needless to say it took them about 20 minutes to fix up my Chestnut Praline Latte. The baristas were great and the beverage was good by Starbucks standards, what I'd expect from them anyway. Long story short...there needs to be another location...this 42nd and Grandview location is always busy! In other cities around the country there are Starbucks at every corner however in this city in Texas, that is not the case unfortunately. 2 stars for slow service and prioritizing the drive thru otherwise great coffee. read more

Starbucks - Line as always...only Starbucks in a city of more than 100,000 smh - Coffee & Tea Near Me - Odessa, Texas

First time using the mobile ordering app. Genius! Too bad there wasn't a line and I would've gotten my coffee anyway in the same amount of time. What's the point of mobile ordering if you can't walk to the front of the line and skip everybody else? After all, I just want to see other people waiting. #EliteStatusFail read more

Starbucks - Coffee & Tea Near Me - Odessa, Texas

30 minutes to make a coffee? Employees just slowly meandering around the filthy coffee desk and chatting with each other, but would not make eye contact with the roomful of frustrated customers. Finally one kid came out of the back and was really hustling - turns out he was just making himself a smoothie. He left. This location is an absolute joke, as the community has eagerly pointed out. read more

Starbucks - A line of unmade drinks. Someone please train this staff! - Coffee & Tea Near Me - Odessa, Texas

Hands down the worst customer service I've ever experienced at a Starbucks. They forgot to make my third drink so I had to wait, wouldn't be a big deal but they mmmmm I wasn't greeted, when they finally made the third drink I said thank you and the person turned away without saying a word. Not a friendly person in that building. read more

Ordered a coffee and a black tea , coffee was ok Black tea looked very light asked barista if she could remake it and they said no that's the way the tea is It tasted like water !! Stuck here for two weeks going to just stick to mc Donald's read more

Every time I've ordered here I wait about 20 minutes to get my drink even when ordering ahead. They never seem properly stocked. In the photo you can see what they put my macchiato in. read more

Starbucks - Coffee & Tea Near Me - Odessa, Texas

This is by far the worst Starbucks I've ever been to, and I travel all over the country. Every time I order a drink from them it takes 20-30 mins and it tastes awful . read more

Texas loves a free market, but business owners in Odessa don't know how to take advantage of it. The owner of this Starbucks would make more money opening up a second store in the same parking lot - or better yet, across the street. It's drive through is super long (I'm not sure why people here don't ever get out of their cars), which makes the inside service long too, even though there's usually plenty of seats. Pros: It's Starbucks, so you know the quality and menu Cons: They ran out of drip coffee one day. I'm not sure how they managed that, especially when they still had pour over coffee and espresso. Every Starbucks I've ever gone to doesn't know how make a tea latte, unless it's a Chai from a mix. They always leave the teabag in the cup. The teabag is supposed to be removed before the milk is added, otherwise the tea doesn't brew correctly, and the drink becomes bitter. This store is no exception there. read more

Slow ass service. What do you expect, when there's only one starbucks location in this town?

The most horrid experience I've ever received at a Starbucks. After waiting in line for an hour, only to find out they couldn't accommodate 4/6 drinks that I ordered, the employee, who was an older male, was SO rude. I understand that the wait and running out of supplies is out of any employee's hands, but the way to respond and treat customers is everything. I ordered 4 cold brews, in which the man replied "we're not going to have enough for that". I asked him if they were completely out, meaning if they could make just one cold brew, that would be great. In to which he replied "do you think I'm just making it up?" Wow. read more

All I can say is there are 21 people here, 6 have been served, 2 haven't been waited on, the rest of us are waiting. One more thing...there are 8 staff behind the counter. Coming from Seattle I can say the I've seen 4 staff keep up better than this. I'm not dying the staff is bad, just not properly managed or trained. ETA: 25 minutes for a latte read more

Horrible service. Slow employees with zero sense of urgency. I ordered a Grande Pike, 10 minuets later I inquired where my coffee was. They had forgot my order and said they were out of Pike. So I said give me any coffee you have... they were out of all coffee. The place wasn't even busy. read more

Unfortunately, like every other time I go to this Starbucks they loose the label to one of our drinks so I takes about 45 min to get our drink. It is over crowded and the dirty atmosphere doesn't make up for the bad and disorganized service. read more

Starbucks - Venti green tea latte - Coffee & Tea Near Me - Odessa, Texas

The new manager knows all...including how to charge .60 for any amount of coconut milk. My preference is to avoid enduring the endless line, the empty coffee bar and the surly counter staff at this location. There is the Starbucks at MCH and thankfully several in Midland that don't charge for a coconut milk substitution, don't require you to come inside for refills and have a full or otherwise pleasant demeanor when asked for a replacement of the empty 1/2 and 1/2. On a positive note, the bathroom is always clean but the inside experience tarnishes the taste. Drive through line usually wraps around the building but it is a better alternative to the arrogant and condescending mouthpiece at the counter. read more

Construction-wise, this is a decently sized Starbucks and a considerable outdoor seating area. They also have two bathrooms. I found it strange that there is no milk bar -- first Starbucks where I encountered this. If you want creamer or milk, you have to go and ask someone at the bar. I also don't like how they auto-sweeten my drinks. I ordered an iced brewed tea and there was sugar in it. Maybe because Southerners like sweet tea? For me, it was an unpleasant surprise. I wish they asked me before adding sugar. I was also struck by how dirty the interior was. There was a lot of trash and dirty tables. I had to wipe down my table myself. They don't seem understaffed by any means, there were several people behind the counter, and it wasn't particularly busy, but service was quite slow. Good thing I was just hanging out and didn't have to leave immediately. read more

Ridiculously waiting time. No kind of expedition and to top it off, they didn't have what I wanted so I had to wait and additional amount of time in drive thru line. Ridiculous!!!! read more

Really small Starbucks. They built another new one in Odessa that is just as tiny. Its hard to come here and do any work with all the people taking up tables. If you want some coffee quick, its faster to go to Albertsons or Target, park and walk inside. Wish we had more local options in this part of town, but have to make do with what you've got. As for the quality of the drinks and food, its Starbucks! You know what you're getting here. The normal selection, just in a smaller and dirtier and packed package. read more

I ordered online through the app. Went inside and had to tell the barista at least three times while waiting for my coffee and sandwich. The coffee came out first and was almost water. Was supposed to be a blended beverage. The sandwich took almost twenty minutes to get since they kept forgetting. Barista apologized and then told me he would make a refill for my drink. Never got the refill finished my sandwich and the internet was so slow it wasn't even worth it to wait. For how busy they were I was surprised that a new employee was talking so much about her whole life college story to someone. It was very disorganized and not clean. I will not be going back to this Starbucks. read more

I was it town fir work and needed a place to grab a coffee and catch up on some work. I'm not kidding that only the drive through was open at 1:30 PM. There was a note that stated they are having staffing challenges and the cafe was closed. That left a filthy patio area to sit, but no coffee unless I wanted to get in my car and wait in the 9 car line in the drive through. Extremely dissapointed that this is considered a Starbucks. read more

Starbucks - Note on door - Coffee & Tea Near Me - Odessa, Texas

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Saw the line from a little away and thought it might be awhile to place our order but the line went by pretty quick. Person who took our order was great. All around a great experience will definitely have this as my go-to Starbucks. read more

After reading the many reviews I finally decided to stop by. It was noon and although there were only 3 cars in the drive thru I opted to go inside to order. They were adequately staffed although two seemed to completing inventory for the day. The 2-3 baristas preparing drinks did a fantastic job and as I waited the cars in the drive thru were served quickly. All together I'd say this location is good. As with any Starbucks they can get backed up if they are short handed or if one person orders 3-5 drinks. Side note: for any espresso/americano lovers try a 'doppio con panna' with extra whip. It's a double shot of espresso served in a short cup and when you mix the whipped cream together it is delicious. Don't forget the wood stir sticks and extra whip!! (They should fill it to the lid) read more

I don't usually write bad reviews but this Starbucks has given me bad service on multiple occasions. You wait ridiculously long and they are out of things often. Sometimes they mess up the order or your coffee is cooler and you can tell it's been sitting for some time. Honestly it's the worst Starbucks I've ever been to. read more

Cool place to chill with ur laptop. read more

Starbucks - Coffee & Tea Near Me - Odessa, Texas

Starbucks is good; yay. .. but seeing as this has been the only Starbucks in town for awhile (up until now), it has been a storm to get in and out of here. Always busy. I've been to other StarBucks across the country, and have endured the near frustration to order, stand-around with 19 other people, and finally get your coffee. If you're looking for a quick place to grab coffee, this is not the place. --- much less trying to have a meeting to sit-down and talk. read more

On a very busy Saturday the customer service was fantastic - has a great flow. The baristas looked like a great team and my coffee was on spot. Love coming here. read more

This is the worst Starbucks I've ever been to. It's always dirty, the coffee is lukewarm, and the service is terrible!! I will get coffee from a truck stop before I darken the door of this place again! read more

What a change from a week ago. They are getting the coffees out fast. The line is moving at a good speed. Drive thru was a lot faster also

Girl at the window was super nice but she herself even said what a mess and tried to clean the cup and when handed to me the coffee was dripping and all sticky please train your barista how to make a drink without making it so sloppy. Coffee was okay great customer service at the window tho if you don't mind driving away with sticky hands and coffee everywhere then this is your place ! read more

I'm from the dallas area and I LOVE my Starbucks in the morning. I'm use to fast and friendly service. This place has neither of them. They have to be the absolute slowest Starbucks on the face of this earth. As slow as they go I don't see how they could screw up a drink but they do! I do go back for more punishment cause I need my Starbucks, but it's one of the worst experience at a Starbucks EVER! read more