I repeated my order of "coffee" 3 times to the guy at the register. It came to me cold. They were all majorly distracted behind the counter. It appeared that there are 5 active employees behind the counter and 3 others socializing on the side. They are barely waiting on anyone while they sit around and loudly discuss their personal lives. I feel extra crabby because I am trying to cram for a test that's located in a center nearby and I had to move my seat twice to get away from their noise. It's a coffee shop. People come here for quiet with mild background noise. read more

I visited this Starbucks around the Holidays because I needed some help with a Christmas gift. Tobias, one of the baristas, was very helpful, friendly and saved the day. Keep in mind this rating is conextual. I can't imagine giving any starbucks more than 3 stars for their coffee but the excellent customer service at this location was great. read more

I have to say these guys/gals have gone a great job here during this pandemic. The mobile ordering seems to be the way to go because I have gone in and it takes much longer to order at the counter even though most people are in picking up their orders. read more

Average Starbucks, moderate to long wait times. Love the coffee though, so I'll be back

I just do not understand how they could build this Starbucks on the end of this building, but not have a drive thru. It should have been put on the other side...lol. I am not lazy, so I walked on in a few days ago. Been to this location a few times and always found it to be consistent- MUCH BETTER THAN THE HELL HOLE THAT IS THE HAMDEN LOCATION (see review) . The young staff seem to have a decent grip on things, and do an alright job. Parking is a little tight, but overall ok. read more

Its a Starbucks.. Pretty standard. Convenient location, ample parking, outdoor seating. Coffee. (Tea for me) read more

I came to the Starbucks here with my cousin, the women who took our order was incredibly rude. It was disgusting. She actually shouted in my cousins face. There's really nothing left to say. read more

Staff is very friendly, but service can be on the slower side more often than not. I blame this on management not staffing properly, not the employees themselves. This location is just too busy to have one person making drinks during peak hours; waiting ten+ minutes in line, then waiting five+ more minutes for a black iced coffee is insane. I shouldn't have to set aside thirty minutes to grab an iced coffee in the morning. Unfortunately afternoons are no better because this is the coffee shop of choice for the Real Housewives of North Haven. Listen, I get it, you can't tie your kids down to the chair, nor do I expect you to. However, there's no need for ten stay at home mom's to congregate here with their fifteen toddlers that run around like it's Chuck E Cheese. Starbucks isn't a daycare, there are plenty of places you and your friends can coffee clutch that are appropriate for children to be running around. Starbucks isn't one of them, because when I trip over your three year old and spill hot coffee all over them, I don't wanna hear about it. Letting your children run around unattended in a place that almost exclusively sells scorching hot beverages is parenting done wrong. Anyway, TL/DR, it's a typical Starbucks location, slightly slower than average but it's the only Starbucks in the area so it'll do. Just be prepared to trip over small children with inattentive parents. read more

I've been here a few times but I've had 3 back to back not so great experiences. I was here last week and I ordered 2 drinks and a wrap. It took a long time to order, 10 min or so and when I finally got to the register the girl was confused. To be fair, she could have been training but I'm not sure. There were only two people on and one of them seemed to know what she was doing but was very curt and not nice. I waited for 10 min and I didn't have one of my drinks or wrap, so I asked about it and the girl didn't respond. 2 min later my drink order is up. I figured she was busy, so I waited for my wrap, I waited another 5 min and asked again, she didn't respond, she just walked away. When she came back I asked again and she told me I put it in. There was no I'm sorry, or anything like that. I eventually got my stuff. I went back today and again they were understaffed. They weren't unkind but It took about 20 min to get my drink and there were only two people in front of me. I also asked for water twice and they never gave it to me. If you're going to go here I would recommend mobile ordering and don't expect much in the way of customer service. read more

Always a line and always two people working cashiers making food items etc, while the third cleans during the morning rush. Need more employees for faster lines. read more

ThIs Starbucks sucks. Excuse my language, but from the staff attitude to the cleanliness of the facility, all way below the already low bar that Starbucks sets for quality standards. This is one of the original area Starbucks, so I have visited many times, as recently as yesterday. It is right off 91, exit 12 so great for trips south. Easy off and on again. Tis is one of the Starbucks to avoid in the morning for that reason. Commuters jam this one pretty hard until about 9:00 am. After that the usual losers who sit and spend there day surfing the free wifi. Staff attitude. Ok, we all know that Starbucks trains their staff extensively on behavior and pacing. This may be ok in NYC, but we are talking dingy north haven here. Here it just makes the staff look arrogant and foolish. Really, in the middle of the backwoods, you want your staff to have this attitude? It turns me off to witness people who are basically morons behaving this way. Now lets talk quality. There are three coffee shops within a two minutes drive from here with exceptionally better service and quality of product. Tis is definitely an example of location, location, location, being the reason they are still in business at this location. That and all of the schlubs in north haven who have nothing better to do than occupy a seat for hours at a time read more

I ordered a cold brew with no ice so they split it with water, lol, wow I was speechless, I don't even know what to say. Horrible!!!

This is just a standard Starbucks. It is the only easy on and off location accessible from 91 on my old commute to work. Unfortunately, I just moved to Chester so now I commute via 95. Just as they were starting to get me down as a regular and have my drink made perfectly. It did take a while for this to happen. Much longer than my other favorite Starbucks in Storrs. Some days they are pretty quick, but some days they are a little slow. The staff are nice enough, but no one has really stuck out to me as awesome. read more

Quite literally the worst Starbucks I may have ever been to. I used to work for this company years ago - don't understand how their quality of employees has diminished so significantly since. Zero sense of urgency. Can't afford to come here again for sake of time because everything takes forever, and orders are messed up all the time. read more

Avoid this location if you can. Morning staff are extremely rude and slow. Mobile orders not much better. You have to try to get someone's attention to ask for your order, and then they just plop it on the counter without even making eye contact or saying anything. It's like you are bothering them. read more

Great Starbucks location - easy to get in and out of and they service is always quick! I've never waited in a line longer than one person in front of me. read more

Despite all the YELPS reviews about their service. I would like to say that this is one of the few sbux locations that consistently makes my chai latte exactly the way that I like it: 1 pump chai syrup, 1 shot espresso, and fluffy with steamed soy milk. Great morning wake me up read more

This place is hit or miss.... Depending on who is working. I just waited over 20 minutes for a capuchino when the register took my order right away. There were 5 orders in front of me of single drinks.... Worst experience for a coffee to go. read more

So frustrating... I come to this Starbucks location each and every morning. It ruins my whole day if my caramel macchiato is NOT JUST PERFECT... I have also noticed that there seems to be a lack of effort in the customer service area from some of their teammates, the girl with red hair and gauges sticks out in my mind. I hope that they work to address these issues soon or I will be taking my business elsewhere... (Rant over.. Ugh) read more

Incredibly slow... I can never get a quick drink at this place. When there are a lot of customers, the line is super long. If there is no one there, the line will become long. They take a while to make your drinks and the drinks aren't up to par to other starbucks. My Macchiato's are very watered down. When I order other coffee or fraps, they don't fill it to the brim. When I ordered a frap for my friend, there was a half an inch gap, so they filled the rest with whipped cream. If you are looking for a place to study, forget about it. It's usually packed with people talking. read more

I had 4 back to back bad experiences at this location. All of these were due to error in preparing the drink. Due to the fact that I am paying $5.69 per coffee I ALWAYS get it corrected. I do not understand how the errors continue. There are a few baristas who seem like they would rather be anywhere else and do not care to make the order correctly. I feel bad for the baristas who are doing a good job there. Also, this has caused me to refrain from tipping until after my coffee is prepared. Management needs to step in and fix the issues. read more

Awful. Came in around 1015 this morning for two drinks. There were 3 baristas working on the floor and the line grew behind me. A fourth barista came out from the back room (maybe he was on break?) and started tidying up behind the counter rather than help with the line of customers or drinks. Maybe the tidying up could have waited until the lines died down. The pastry case and drink case were also sparse. Those poor baristas did not seem like they had enough help/direction for the crowd this morning. read more

This Starbucks is consistently understaffed every morning during rush hour. It used to run smoothly but they have been very slow and chaotic in the last 6 months. Incorrect orders are frequent and staff don't rectify (or apologize) when this happens. Obviously, this isn't a big deal in the scheme of things. I'm going to find another place to drop my dough after I was told it was my fault someone else took my breakfast (I was standing there and nothing came out). It took 10 minutes to replace it with no apology. Adios, Starbucks North Haven! read more

Good quality drinks but this places takes forever. I should not have to wait 20 minutes for a drink!

this is the worst starbucks Location I have ever been to, and I go to a lot of Starbucks. Everyday I order 5 shots over ice in a venti cup with extra ice. Not only do i have to ask for ice first every single time even tho managers have assured me before this is standard procedure, but i get scoffed at for doing so, and they still dont do it sometimes after i ask. I once ordered eleven shots over ice using a reward and was literally made fun of by three of the workers for doing so. The baristas are stuck up and arrogant young ppl that try to joke with me instead of just getting my drink correct. Let me reiterate that I come to this starbucks almost every single day, same drink, for three years. Recently I have realized that if i go to any other starbucks my drink is made properly with no fuss and actually fills my venti cup. But when i order at north haven i could recieve anywheres from a quarter of my cup filled with espresso; and an entire cup of ice, to half a cup, to two thirds....i dont understand why anywhere else on the planet the drink looks one way but when made here its not the same. I feel as if they are almost doing it purposly cuz they are sick of me wanting the drink that no other starbucks seems to have a problem making. Im done with this location id rather drive twently minutes to branford to get a proper drink than deal with this sad excuse of a location in north haven. Your better off going up the road to the strbucks in target. This location really misrepresents the brand and they really truly suck ass. read more

This is def. a better location than the Starbucks in Hamden that I will never step foot into again. The staff are friendly and if you tell them exactly how to make a drink they will get it right. I come here occasionally and they have always been friendly. read more

Earlier today me and some friends went. I got the s'mores frap which on a side note was amazing. But as we are leaving we all get ice water which is FREE. The guy tells me I had to buy something first, which I know for a fact that is not true. But I already bought something and this was the guy that took our order. So I tell him I did and he gets the cups for all of us. Then, this is what really makes me mad, "this is it, nothing else after this" then he gives me a dirty look. First of all, you are supose to have a positive attitude if you work at a resuraunt or a store. It is a rule for all employees. Second, I am a customer. If I"m paying, what do you care? That means that if I were to order something else, he would have refused to take my order. Anyways, after this me and my friends just left. In my opinion, if this is how he treats everyone he should be fired. Normally my experiences here are positive read more

Starbucks - Coffee & Tea Near Me - North Haven, Connecticut

Craptastic. Stopped for something to drink and apparently four employees struggle to take one order. The place was dirty, with none of the workers bothering to wipe down any of the tables. There was no rush here, and therefore no excuse. At least the parking is good and there were several free seats at the dirty tables. I doubt I'll be coming back here. read more

TERRIBLE!! I went in early this week and I understand it gets busy in the morning. So the girl who was ringing me out her name was Deana and she by mistake gave me bold and I said miss but it was loud so I understand she did not hear me. She turned around and I said miss I actually wanted decaf I'm sorry. And before I could even finish she rolled her eyes and gave me a dirty look and repoured it and just shoved it in the counter. I said sorry and she gave me that pfft type of look and just was rude. So sorry I ruined your day. I will no longer be going to the starbucks. read more

Quite possibly one of the worst Starbucks experiences I've had. Part of this has nothing to do with the staff, but part of it does. As other reviewers have said, they are so, so slow. The line was almost to the door and people were clueless as to what to do or where to pick up their drinks. But, this is NOT the Starbucks to go to relax. Try to get work done? No way. Evidently this is a hang out for families to kill time, to blast Adele out of their iPads, and to have a sing-a-long. People were annoyed, and began leaving, and the baristas acted as if they had nothing to do. La-de-dah. I get it that my experience was worsened because I was attempting to have a relaxing afternoon and that you can't control the guests, but come on people, don't come to Starbucks and hang out for hours with your kids. Go to a museum or a louder restaurant. And to the baristas, pay attention to your store. You're losing customers as we speak because this is not a relaxing environment. read more

Okay, I know flies do come into places, but it grosses me out when I notice the Person making your drink is going to use the same container that I saw a fly go into and not wash it. Ewwwe read more

Starbucks, What can I say. The people are friendly, they knew who I was, by first name within my first couple visits. Definately will keep going back for the coffee and the friendly service. read more

I love starbucks coffee from college days.... this location always have the best and fresh coffee, made in minutes.... never had a problem with it read more