Yesterday went to Starbucks because i treat myself on the weekends. The prices for coffee are astronomical so I don't go during the week. This Starbucks is in the plaza next to longhorn and chili's. It use to be run like well oiled machine. Now it is has a new manager and if I could give this a minus 1 I would. Every time I go there always a 10 to 15 minute wait. The manager and employees (she has them memorize this line )always say, we were having technical difficulties if you complain. Yesterday I was on the drive through and waited 17 minutes. When I got to the window the manager was there. I said, I cannot believe I waited 17 minutes for coffee. Then she said to me, "we were having technical difficulties!" I lost it! I said, no you weren't because you use that line ALL the time! She said, no we don't! Lol then she hands me the wrong order which has to get corrected. I pull away and realize she stuffs me $10! I go back in and tell her I've now wasted 25 minutes of my life on coffee! She hands me the $10 and I say, "did you short change me due to technical difficulties???" You can't make this stuff up! read more