New people working there very unprofessional, rude and disrespectful, are they not being trained in customer service?!?

Always on my stop on a strip to Nashville and they never disappoint with service and friendliness. Drinks are always right and I've never had an issue that they were out of an item I wanted, which happens frequently at my home Starbucks. read more

Look, I am not one to leave bad reviews, but there is one worker here, Carl, that is rude even by my standards, because I don't expect 100% enthusiasm during a rush. I was left standing at the front counter for 5 minutes without even being acknowledged. Now look, I understand busy times, I know I'm going to have to wait, I don't mind waiting. What rubbed me the wrong way was he looked at me, rolled his eyes and walked over to the window to work the drive through. There was no, "I'll be with you in just a moment" or "let us get caught up real quick and then we will take care of you." Nothing. Just an eye roll and his back turned on me. Now when he finally did come over, after 5 minutes of me standing there, all I am greeted with is a "Yeah?" With this look on his face like I'm bothering him. I'm sorry, but that is horribly rude. I understand you're busy and you are in a rush to get back to other things, believe me, I don't care to wait. I just wanted one drink. The girl that made that drink was working super hard and made it perfect which is the only reason why this review is two stars instead on one. Carl was moving super slow, barely helping her make all the drinks. read more

The worker Auryanna is so sweet!! She congratulated me on graduating and took care of my order for me!! Starbucks needs more employees like her :) read more

We go here weekly ... the entire drive thru staff is fabulous especially Carlos! Our drinks are perfect every time! Thank you for great customer service & delicious drinks! read more

This morning I visited the drive-through. I frequent this location many times a week, always by myself. On this particular morning I was treating my 2 adult kids as well. We got to the speaker - they did not have the sandwich we ordered so we agreed to the one that was suggested as a replacement and asked for 2 of them plus one other sandwich. I completed my order at the speaker but also asked them to change one of the sandwiches to a different one. They confirmed the change and we pulled to the window, where we found a different person other than who took the order - saying that there is confusion and confirmed AGAIN the sandwiches. They were right, so I don't know why there was confusion. . At the window, the kids asked if they could order a coffee and I asked if it was too late to add 2 coffees - they said no. I knew exactly what they wanted so I instantly ordered them and paid. The employee asked me to pull forward and I gladly did so. When the order came to us outside, the employee said that she 'loved me' but that they pride themself on speedy service and next time I come, if I go to the drive through I need to know what I want or else i have to come inside. Confused, I looked at her and said "are you telling me I need to get my shit together or I can not come to your drive through?" she responded with "professionally and respectfully YES". There was zero conflict before this moment and the ONLY time I did not know what I wanted (I guess you can call it that) was when I got to the window with no cars in front of me after ordering at the speaker and asked immediately, if it was too late to add 2 drinks. I never mentioned to them that they made my coffee wrong and gave me the wrong protein bar, I did not care, not even after she was so passive aggressively rude with me. The entire transaction took no more than 4 minutes (from speaker to leaving) from what I recall. Regardless of anything - I don't think it is a company policy that you have a set number of seconds to order your drinks. I went right from the speaker to the window. I feel like they were being FAR too personal with me and stepping way out of bounds with the expectation and it was a very insulting and frustrating response to a regular customer just trying to buy some breakfast. read more

This is the best Starbucks I've ever been too,. Walking in I was warmly greeted and getting my order taken by the girl with a patchwork sleeve was amazing! Shes super polite and has great customer service, give this girl a raise! They even knew a homeless persons name and gave them water, its so nice to see acts of kindness like that. read more

Don't listen to Peter C's review. I was there when it happened and the incident that he clearly chose not to mention is that he unnecessarily shoved an older customer out of the way (who was in the process of moving) so that he could order. He also said some racist things like telling the lady to go back to her country because of her accent. He was rude, disrespectful, and he very quickly became aggressive when Tori stepped in to stand up for the older lady. They exchanged some words and he decided to cancel his order and storm out. Starbucks wants to be the Third Place for everyone where they can feel accepted and welcomed. They want all of their customers to not only feel respected but to also BE respectful of others. Peter was definitely not respectful to the older lady and Tori had every right to ask him to leave. read more

Going to another Starbucks in Smyrna made me appreciate this location so much more today. The staff is the best at Rutherford and will remember your name and order, it's always clean, and they have great customer service. I always have good vibes here and it's a wonderful feeling. I have had very few issues in the years that I have been going to this location and any time there is an issue, I feel like they go above and beyond to correct it. I'll see you guys later today! Lol read more

This is my favorite Starbucks. I stayed to study this morning and the staff knew the names of so many faces that walked through the door!! They also really pay attention to you and what you say from day to day :) it's simply a wonderful atmosphere and even though I'm not the biggest fan of Starbucks overall, this one has won my heart! Keep up the great work guys! :) read more

This is my favorite Starbucks in Murfreesboro. I drive across town to get my coffee every morning. Jeremy and the rest of the Starbucks team go out of their way to ensure I have a positive experience with every visit. The wait time is minimal, my order is always correct, and the staff is always pleasant. read more

Great service and outstanding coffee. This is a very consistent location near MTSU campus. Ordered multiple holiday coffee drinks and all tasted great. I have been here multiple times and plan to continue that trend. read more

A little on the small side, but it is want you will normally get in a Starbucks. Like a lot of coffee shops in college towns, there are a lot of regular customers. This Starbucks is very clean and the baristas are great. Good place to spend some time. The padded bench seats are the best seats here. You pass them as you walk in the front door. read more

I have been to this Starbucks numerous times and love getting served by Tori! She always has a smile on her face, genuinely connects with her customers, and brightens up the room. She is the reason I go to this Starbucks! read more

Good Starbucks. The parking lot and drive-thru are friendlier to non compacts than the Old Fort Blvd location. Like all Starbucks, the drink flavors are inconsistent but perhaps that is simply each barista's personal touch... read more

Great Service very customer focused. The GASA Leader Christina, is great and very enthusiastic. Wish the Starbucks where I lived had someone like her. Being a customer service manager myself, I recognize Christina's dedication to good service and even having good rapport with her fellow associates. read more

Starbucks - Bean Bag! - Coffee & Tea Near Me - Murfreesboro, Tennessee

I will go out of my way to go to this location. Christian is my favorite and knows me by first name. Drink order is always 100% correct.

It's Starbucks. Do I really need to say more? If I do, then I will note that the baristas are always very friendly, the coffee is good and I have always been able to grab a table. The only issue I have is that it can get very, very cold inside. I take a sweater with me, even in summer. read more

It's a Starbucks what can you say they all look really nice and are really expensive and have really good coffee.

Always friendly, drinks made properly, food tastes great. I visit frequently, and have yet to run into an issue.

Great service here. The staff are super friendly and helpful. I love the laid back environment. Cool just to get your coffee and sit out on the patio area just enjoying the day. Still feel this is the best place for a white chocolate mocha! read more

Small, like most are, but great meeting place for my small business. Everyone is always friendly!

The baristas are very friendly, which makes the environment better. One of my favorite places to go do work, relax, and have an amazing coffee! read more

It's a pretty typical Starbucks, but for some reason it's my favorite. It's clean and the baristas are friendly. When I don't go to Brewed Awakenings on campus, you can find me here. read more

Great atmosphere, wonderful staff. Their managers are very helpful in the community as well.

Typical Starbucks, overpriced coffee that you could probably make for less. Came in to this location to grab a random coffee concoction and work on homework. For two "grande" blended drinks the price was about $10 which is to be expected. Drinks came out fast and tasted pretty good. The only downside (and it became a big problem in the end) is the service. When our drinks were made, everyone was nice and efficient. As soon as the line died down, the gossip started. Seriously girls, no one wants to hear about your boyfriend's acne. Nobody cares about your workout regime. I'm a college student, I manage college students and I know that personal conversation is bound to happen but the ENTIRE STORE does not need to be able to hear it. Professionalism is such a key component to every customer service position and situations like this remind me of how truly difficult it is to find good customer service in this generation. Then again, what was I really expecting from Starbucks: a table side service with a view? Overall it's a typical Starbucks, I recommend you use the drive thru or bring some headphones to drown out the constant conversation around you. read more