Help ! Popped in Starbucks MEM terminal Rotunda. Kierra on the register, 15 min before closing. She saw my desperation and met me with classic pour over. All the while covering the front of the house matters. She had a smile, twinkle in her eyes, although exhausted. The store was preparing to close the teammates were still working. She accommodated me with delicious coffee in a timely manner. Thank you read more

Starbucks - Coffee & Tea Near Me - Memphis, Tennessee

Oh I had the absolute best service at the Memphis International Airport. The service was excellent & drink was made so well. The atmosphere was clean and looked very well organized and taken care of. read more

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Nah... not good. I asked for an Americano and got the worst cup of regular brewed coffee. The order before me was messed up as well.

Perfect stop for reliable coffee and food. Protip: use the app to place order for pickup. Efficient service. Designated counter corner for pickup makes for a focused and relaxed ambiance. read more

Staff was super nice and they took the average/same amount of time to get my beverage out as any other Starbucks location. My drink was very good-I tried something new: dragonfruit mango frozen lemonade. Yes-it was overpriced....but it's Starbucks AND an airport....double whammy. Line wasn't too long but they were still pretty busy. read more

A few good things about this location are that the shop opens really early in the morning (4:30 a.m.), and most of the employees are actually nice. Drawbacks include super long lines, and being out of basic menu items by midday. NOTE: The other, competing, coffee shop in the airport (Ramblin' Joe's - located nearby security screening) has much shorter lines, and their drinks are just as good. read more

I'm at the October 5. I waited in line 30 minutes at the Starbucks. When I got to the counter, she tells me they don't have any hot drinks. All they had was a little bitty cup if we wanted that. Why couldn't she have made that announcement Periodically this is unbelievable. I've never had service like this This is at 5:55 in the morning. read more

The location looks clean and I feel the staff wasn't inviting which is why it was vacant. I went to counter the staff informed that I could only get hot coffee I asked to elaborate and they couldn't give me insight on what they meant. Moving forward I feel the staff needs additional training for how to welcome guest and get them served even with limited ingredients. read more

I went to this Starbucks at Memphis Airport Concourse B on 08/15/24. They literally weren't serving regular coffee because they claimed they had no lids. They also had no cold brew and espresso. This place is a joke. The employees were nice but whoever owns this location needs to be fired! read more

Service is very fast and efficient! Staff is welcoming and helpful as well. They were joking around and I didn't really understand most of it but they were nice about it. Only had to wait a few minutes but not a lot of space at this location. Could get busy quickly. Plenty of merch and food options at this location. read more

'We're not making Frappuccinos'. No explanation. Just no. 'We have no bagels'.... ' we don't have whipped cream'.... Tried calling a manager and it's the wrong number. Horrible customer service and whoever does your ordering should be fired. read more

Ordered a grande black coffee. Waited 15 minutes when there were 9 baristas?! They eventually asked why I'm still standing here. And...they redeemed my 150 stars when it should have been only 50 stars for a regular black coffee. read more

Yo. This Starbucks legit ran out of coffee. At 11am. Is that the biggest joke you've ever heard or what? But it gets worse. They also ran out of cup covers, grande cups, stirrers, and other items, and they couldn't take cash. But it gets worse. They were so understaffed (one person at an airport location!) that everyone waited over forty minutes to order! How is this acceptable from one of the biggest food companies in the world? My operations professor would've been fuming. I got an almond milk latte and it was awful. Their water or their ingredients just aren't up to par. It lacked all taste and smoothness. The girl working held it down well. I wish I remembered her name correctly, but it was like Merkayla or something. She was doing her best to take orders and make drinks at the same time. We all felt badly for her and can't believe Starbucks would leave this location as is! read more

I watched them get my daughter's order wrong twice and when she took it back to ask for the correct order they just shook their heads and acted like she was putting them out. Horrible customer service read more

Friendly staff. Quick service. Visibly clean. Coffee was good. Nice Light instrumental music/jazz in the background. Leather seating needs repair/ it's cracked/broken which takes away from other things that seem to be working well. Overall satisfactory. read more

Friendly, staff and made ordering easy. This Starbucks is located in terminal 3 (I believe) American airlines near gate 12. They have a nice small seating area with bar stools and a few regular tables. Great pick me up before or after a flight. We had the Venti Passion fruit shaken Ice tea, egg white pesto breakfast wrap, and mozzarella tomato basil pesto panini. It all tasted great. read more

Starbucks - Coffee & Tea Near Me - Memphis, Tennessee

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Have come through several times - once a month for last 4 months - always slow. There is zero sense of urgency. Food is regularly 5-10 minutes later than drink. Not worth the money or time. read more

Starbucks - Starbucks backup - Coffee & Tea Near Me - Memphis, Tennessee

Ordered a breakfast sandwich and it was horrible. Bun hard and meat seemed to be at food temperature. Staff could use Customer Service training read more

Located next to my Gate. Two employees were polite & efficient. I like that they serve Muffins, Bagels, & a Turkey & Cheddar Sandwich, the type of Breakfast I want before flying. They're just basic, but pricey. I did get change back from my $20 for a Sandwich & Juice. Some people sure do have long complicated Coffee orders! A Bloomberg study reported that Millenials (ages 20-36) drink 44% of coffee consumed in the United States. Demand for coffee continues to grow. read more

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Worst Starbucks I have ever been to. Super disorganized and chaotic. In order to receive your items you have to repeat your entire order multiple times after paying. The staff does not know how to make the drinks and are extremely slow. I didn't get what I ordered, had to wait thirty minutes, and remind them several times what I paid for. read more

Since you are a captive audience, they can serve cold coffee that has been sitting for hours. Employees are okay, what can you say. Custom drinks are probably better. read more

So many things wrong. 1. Blender was "down" 2. No cold brew even though it's early in the day and a not busy location (how do you run out) 3. Zero fresh food items in fridge, the fridge was totally empty except a few bottled teas 4. Computers are down so you can't pay with app or use stars 5. One register can take only cash, the other only card but they don't tell you until you've waited in line and after you order. 6. Got my drink finally and it's missing one of two ingredients I asked for. 7. Extremely slow service, I mean painfully slow. As someone who works out of airports and had been to hundreds of airport Starbucks, this might be a winner for the worst. read more

Every six months or so I will give this Starbucks another chance. They never fail to disappoint! It took 24 minutes to get two English Breakfast teas. Do not even bother to get in line unless you have at least 30 minutes before your flight boards. I do not understand why Starbucks continues allows this location to damage their brand. read more

Regularly out of pretty much everything, today it was: Bottled water Cups other than Venti Milk other than whole Not sure how this happens. B checkpoint one is usually 10x better. read more

I ordered an iced americano but she gave me a hot americano. I get it, it's early. Well not really that early it's 9:30 AM for goodness sake! I can't even give her that excuse lol. So she gave me the wrong order which happens sometimes, but this was after she repeatedly kept forgetting my order and I had to remind her twice. And there was NO one else in line. Maybe if she spent less time chatting with her fellow employee and payed attention to her customers she might get someone's order right. Ridiculous. read more

This Starbucks is always slammed but that's to be expected! The ladies that work in the morning always seem to do a great job at managing the crowd and communicating when they're out of something and even recommending a comparable item. I didn't give 5 stars bc every time I come to this location they're always out of something, which is no fault to the friendly ladies greeting and taking orders. Another reason I couldn't give 5 stars is bc I couldn't believe how absolutely terrible and unprofessional the choice of words, volume and tone the "manager" April chose when speaking to the sweet cashier, Tomika. She was speaking to her as if they were in a high school classroom or a girl on the street, not like a manager at all. Yelling at and talking to her like a child in front of her peers and customers. Tomika was very professional and continued assisting customers with a smile, even after being yelled at by her manager (who wasn't even in uniform...she was wearing a tight short sleeve olive green stretchy T-shirt with brown leggings and flats...I'd never seen this before at a Starbucks. Maybe the managers wear whatever they want but they certainly shouldn't be able to talk to their staff however they want!) I would not want to work under a leadership like this and I applaud Tomika and the other ladies for remaining professional, sweet and not passing their frustrations into the customers! Someone needs to talk to April about leadership skills bc what she did was embarrassing! read more

This Starbucks is the best option for early morning food/coffee in the American terminal of Memphis Airport. I arrived at the airport right around 6am and they only had a short line. The staff cheerfully and efficiently got people their orders. Other reviews complain about lack of drinks, bad service, etc - I did not experience any of that. It was fine compared to other Starbucks locations. I ordered a egg and cheese sandwich and it tasted just like it does at any other Starbucks. I opted for a green tea which was tasty. I avoided the caffeine in my normal iced coffee and still got hydrated. Tea at Starbucks - I have never done that before. I was able to sleep on my flight and wake up refreshed at my destination. The prices were in line with any other airport Starbucks and my order was out in less than 5 minutes. This Starbucks does what it is supposed to with some added hospitality! read more

Starbucks - Iced tea and Gouda bacon sandwich - Coffee & Tea Near Me - Memphis, Tennessee

This is the only option early morning. Some of the employees need to find a new place to work. It's the airport your the only thing open. Quit throwing a fit about your job. We waited 40 minutes for two coffees and two very overpriced and over rated sandwich's. People of Memphis ruin another company that has a reputation for customer service. read more

Slow service and out of a lot of items. Understaffed and employees need to be retrained or just new employees altogether.

Service is absolutely terrible here! The young lady slowly walked to the cash register while drinking her Starbucks Frappuccino; finished her conversation with her colleague who initially walked away from the cash register abruptly because she has to attend supervisor training. I believe the cashier's name was Courtney, but she was very unprofessional! Her hair was in a sloppy ponytail, her shirt was untucked, and her attitude was Horrible! She was extremely frustrated to see that a line finally formed behind me and yelled that the espresso machine was down and something else was not working. Although I specifically came to Starbucks for a breakfast sandwich, I refused to spend any money on terrible service!!! Please Do Better!!! read more

This Starbucks is always a hot mess. I frequent it often in the airport and most of time they are out of half the menu and either only take credit cards or only take cash. Someone needs to help get it together. read more

Secret Shopper Here: Very Poor Customer Service. I was not greeted, I requested a drink for which I knew the price of and was rang up for another drink. When I question the staff about the price they became combative as if I were complaining. I was simply inquiring. When they finally found the drink I was looking for they added an unnecessary charge to the drink and happily told me that it would cost more, as the girl behind the counter said something along the lines of 'It doesn't matter how long you look the price will be the same'. I HIGHLY ADVISE ANYONE WHO DOESNT HAVE TO GET A COFFEE HERE TO GO ELSEWHERE. read more

This is the worst, and I mean the worst experience I have had in Memphis on my trip. All I wanted was a coffee and a breakfast sandwich. I made the mistake of trying to pay cash. The male that was working there gave me back my money, said it was too early for him to take my bill and just walked away. I was left baffled and disturbed by the fact that he can get away with this type of customer service at a Starbucks. I know its 5am, but if u hate life that much then get out of customer service. This rude unwarranted behavior should not be acceptable in any facility. Re-education is needed or a new employee. Good luck at the 5 am rush. The ladies that were there were very nice, one was training so shout out to them. The guy though, no thank u!!!!!! He messed with my coffee experience. No good. Thought Memphis people were nicer, obviously not everyone. read more

The smelliest,filthiest Starbucks,ever. Bathrooms are next door and smell sooooo bad. Starbuck's side door was open and the floors looked so filthy,with trash and ...., and a very bad odor. People ordering couldn't see the filth. read more

Airport Starbucks must've been training or something because the girls behind the counter were standing there talking about eyelashes. Also, they took forever. Why are they allowed to wear braids and long hair not pulled back. Gross. Also, the girl at the register who had a hat on, said to the other girl that she didnt want to work the register because she didn't like to deal with the people in the line! That's insane. These people don't deserve minimum wage even. I was on flight C2 in the Memphis Airport on Allegiant Airlines. 6:45am. My tip is, teach these people customer service etiquette. No one trains these people any more. Please, for the love of God...... teach them. read more

When the hours states open 5am you would expect their employees to be ready and in place. I fly in and out of Memphis International Airport once a year and each time I stop at this Starbucks they are always late to open. I don't know if there is an early late or late late term, but it never opens on time! Late to me is 1 minute like the term "nearly full" it either is or isn't. Some days I've even seen it move in "slow motion." read more

We ordered cold brew here about 6 am, before catching a flight. We were served big cups of sludge that tasted like roofing tar. It was obviously the regular brewed coffee that sat in the warmer all day yesterday and then they refrigerated it and served the sludgy stale leftover cheap coffee as "cold brew" for twice the price. It tasted so terrible we couldn't drink it, but with the sluggish service we didn't have time to go back and get the right drink. Money wasted on expensive sludge we had to throw away. Ugh. read more

Worker guy at the register handing customers their orders obviously has a cold and he swiped his nose with his bare hands. I wanted to just leave my money there and drive off. How ridiculous and nasty is that?! read more

The 1 star is for the B gate location which doesn't do any decaf coffee drinks. No Americano's, Pour Overs, or regular old Decaf. Made for an unpleasant client who had to see for herself that this Starbucks is like no other. Visited Tuesday afternoon June 20th. read more

Really appreciated the customer service I received at this Starbucks counter today. My order was incorrect but they were more than happy to quickly fix the issue. Super friendly team that made an already stressful family trip to the airport much better! Thank you! read more