I have been coming here since I was a teen, now I'm a young adult. I always love hanging out with the staff, they treat me with such love and kindness. I have become great friends with all of them! I could go there having a rough day and leave happy and no longer stressed. I always tell the staff that this is my safe place! I can be myself and never feel judged by other customers and the staff. The employees treat me like I'm one of them, and that means a whole lot to me!! If your looking for nice people to meet and talk to I highly recommend going to the Madison Starbucks, its a great place to meet people get have a fun drink! read more

A basic Starbucks on Main St in Madison. Parking is limited in the lot, so you may have to park around back. Very few tables and no relaxing, comfortable chairs. There is outdoor seating during the warmer months, but it's at the intersection of the two busiest roads in town. No drive through, but they seem to do a robust take-out business. Staff was super pleasant despite being there during the Monday morning rush. read more

Starbucks - Collection of mobile orders waiting for pickup. - Coffee & Tea Near Me - Madison, Connecticut

Starbucks should NOT allow their corporate name to be used by the bunch working here. The shop was empty when I arrived and there was one black woman working the counter and an Asian lady and two other women chatting up a storm doing God knows what. I ordered two simple coffee and three food items. I got the coffees by the woman at the counter but watched as she now handled a growing line of customers behind me and nobody was attending to the food tickets popping out of the printer because the three other women were laughing things up. Finally one of them came over and heated my sandwich and then left to wander around the front of the shop. She came back and handed me the sandwich but didn't bother to get me the coffee cake or oatmeal I paid for, The other customers came and went and food items that could just be grabbed and didn't require any preparation were promptly dispatched by the woman working the counter. Meanwhile the other baristas were toddling around as patrons waited patiently for their drinks being prepared in slow motion. At one point my coffee cake showed up but no oatmeal. It wasn't until I saw other food items requiring preparation getting handed to multiple customers and nobody having even started the oatmeal that I blew. At that point they all started running around in circles trying to figure out the oatmeal situation. Not to belabor the point a young manager man came out from the back room, asked me what happened and did what his employees couldn't....prepare the oatmeal. But....there were no tops for the oatmeal bowl. Nobody could find any. So the oatmeal was put in a coffee cup. Usually they give you brown sugar for the oatmeal and when I noticed they hadn't I asked. They went looking again and reported that they didn't have any brown sugar. No bowl tops and no brown sugar. Hmmm. They no longer put sugar packets out for some insane reason even though they did the day before, Thanksgiving, when I had been in. As I didn't order any food items requiring preparation that day, things were fine. It is clear this shop is not well managed and somebody should either send all the staff to some remedial boot camp training or cut them loose so they can find folks who understand how to do the job and will service the customers who pay their salaries in a timely, attentive and efficient way. I was so tempted to grab back the tip I left. I didn't. Perhaps I should have. I will say this, if I had known they were going to be this bad, I would not have tipped and I ALWAYS tip. read more

I stopped in early this morning, collecting a traveler of dark roast for our 8am dog park holiday party. I expected serious delays, but CASSIE had everything ready to go. The order was prepared beyond perfection. I just have to give a thumbs up to this model employee. Thank you, Cassie for the extra effort you put into every customer. read more

Starbucks has been part of my daily professional and personal life for decades either a short latte or americano. Consistency is imperative and depending on the barista your drink will vary, this is my greatest concern. Secondly is the cleanliness, the overall ambiance never appears clean, even at the moment it opens! The floor unswept the condiment area and pick up area messy. read more

Not gonna lie, I am obsessed with Starbucks! It's my go to for beverages and snacks. My latest favorite is the Apple Caramel Spice beverage (hot) with whipped cream and caramel drizzle There is always smiles and laughter when I'm at the Madison location. The baristas are incredibly kind and always make my day. Not once have I ever had an issue with the baristas here. They are like family to me and I'm always happy to see these folks! It's not every day you see familiar faces that enjoy chatting. College students doing their school work while enjoying a cup of coffee or some other type of beverage is something you'll find at Starbucks, along with all kinds of inclusions. Starbucks is a company that believes in hiring folks with all different abilities. They show compassion and refuse to be non inclusive. The support this company shows to Law Enforcement and other first responders is amazing. They sure know how to make someone's day. I will never stop going to Starbucks, they never disappoint! read more

Starbucks - My personal Starbucks cup with my latest addiction - the white Hot Chocolate! So delicious especially at this time of year - Coffee & Tea Near Me - Madison, Connecticut

i really dont like starbucks as a corporation, but the staff here (atleast at the time of writing this review, since staffing is always changing) are amazing! two of them specifically, therese and anthony, are very welcoming and funny. i feel like they all add some soul to such a soulless place. read more

Horrible customer service, I had to deal with the Asian lady who is very disrespectful to people. She shouldn't be interacting with people unless she was better trained to deal with customers. I rather take my business elsewhere to avoid that lady. The other two girls in the from are wonderful but this lady really has no idea how to treat customers. read more

Yeah, so. As others have mentioned, this isn't the friendliest of Starbucks locations. I mean, hell, you don't have to go above and beyond as far as kind customer services goes in my book, but hey, at least be somewhat personable to those you are providing service to. I stopped in last Thursday to try their new Iced Chai. The woman taking my order, (I think she had pink hair, which I usually love, I recently had pink hair myself) it felt like I was bothering her. She made me repeat what I was ordering and I felt like she was giving me attitude. It wasn't just to me though, I felt like she treated the person in front of me like that too. There was only one barista making the drinks and this made everyone wait around longer than we should have had to, or at least how I have seen other Starbucks locations running. I had only ordered a Tall, but there was like waaay too much ice in it. I had a few sips and the drink was basically all gone. Maybe my mistake and I should have asked for my iced drink to have like no ice?! The storefront is clean and well organized, I guess. Pretty disappointed as this is the only location between here and the two in Branford. I work in Guilford and there aren't any Starbucks in my direction of work! Grrr. read more

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Staff wasn't friendly at all, seemed like the clients were bothering them and it took forever for a tall latte not to mention the asian looking lady was rude and tried to shame me for getting a different lid that I already asked for! I am debating if I should come back to this location or just go to a different one! read more

give annie a raise she is fast, knows all the drink orders, and is always moving. she's really the only worker who knows how to make the drinks correctly and time efficient read more

This was a nice Starbucks along the CT shore that we encountered on our recent trip. After leaving our motel in the morning, we picked up my requisite bag of Dunkin Donuts near the morel and then drove with them to this Starbucks, 3 miles down the coast road. Thank you, wonderful internet, for allowing both the Starbucks and DD websites and Yelp to help me locate these favorites in advance, while planning the trip. It was a great start to a long day of wandering beaches, docks, parks and seeing friends. They did a great job on the drinks, the patio was really nice, both in location and furnishings, compared to the more urban options I am used to. read more

Starbucks - Coffee & Tea Near Me - Madison, Connecticut

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When it comes to Starbucks, I find that "standard" is pretty good. There are few locations that are significantly better than others, and few that are significantly worse. This one definitely falls into the acceptable category. There isn't much that really makes it stand out, but that's OK. There is parking, seating and they serve the drinks you expect from a SB. If you like SB then check it out. read more

Starbucks - Coffee & Tea Near Me - Madison, Connecticut

My sandwich was warmed up promptly & the cappuccino was ready a little slow but made by a very pretty girl. It's a great place for a pit stop The parking lot is kinda small. read more

No more COVID-19 Mask Fascism PLEASE! I stopped in the store yesterday (7.31.2020, at about 3:15 PM) with my mask fully on, pulled it down a little so that my order could be heard, and was told loudly, "Put your mask on, Paul" (loud enough to startle and surprise another customer, who glanced at me in shock that an employee would act that way). I tried to explain that it was on, just down enough to speak (temporarily) but my reply was treated dismissively. For the remainder of 2020, I will be boycotting all Starbucks. This over-response to the COVID-19 "pandemic" comes across as unwarranted virtue signaling. There are other coffee shops in town, ones that address the COVID crisis in a measured and appropriate way. I will be going to them instead. read more

Anthony at this location is an absolute ROCKSTAR. I came in on a busy Saturday morning and he was greeting guests by their first name! talk about customer rapport! and to the customers he didn't know, he introduced himself and wished them a great weekend. Meanwhile he is doing enough for SIX HANDS. Keep being the communities best friend Anthony, it doesn't go unnoticed read more

Starbucks... hmmmm... never had bad experience at any Starbucks locations since 1995 until today. I just got yelled by a barista for asking to use sweet syrup instead of using sugar packs for iced coffee. She refused because she already put sugar packs in the cup... she only had sugar and half and half. Really? How much does it cost total versus a bad review of the customer service of the location? This happened at 6:40pm on Saturday, July 27th. read more

I don't know what's up with the new "mobile orders", but I went into this Starbucks this afternoon (with no people in line) at 3:07. Ordered my small coffee.... and only LEFT AT 3:20! The barista kept making orders that were ordered through the app- for people that weren't even there!!!! It was RIDICULOUS. I've never experienced anything like that before- customers (in the flesh) getting second in line for mobile orders. I was- AM- NOT PLEASED with they're new setup. It's bullsh*t read more

I was recently in for just an iced coffee and that was watered down and terrible as well. It is not just the espresso drinks. I couldn't even finish it. I may seem like I am picky, but I will suffer through a lot if I already paid for it anyway. I have no idea what it is they do there but it is not working, at least for me. It is working for someone because there is always a huge line there. read more

Unbelievable. Seems like the people that have been working there do things half ass. Just picked up a dragon drink it's disgusting chunky from the coconut milk that they clearly didn't bother to shake. Anyone who drinks coconut milk or uses it knows when the coconut chucks separate from the liquid it does not taste good. And I'm hoping thats the case instead of the alternative, which would be spoiled milk, considering I've been shaking the damn drink since I got it and there's been no difference. What makes a place stand out is quality and out of all the Starbucks I've been to, the one in madison does not have good quality. Do better read more

Made the mistake of stopping here for a coffee and some food on my way back from the beach today. I want to say this Starbucks has probably the rudest staff of any I've been to. The barista that took my order was friendly, but the ones making my coffee were clearly pissed off that they were there working. They made my drink wrong (mocha instead of a caramel macchiato) and when I mentioned it, the two baristas just started bitching that the writing on the cup wasn't clear. No apology or sorry about that. And I'm pretty sure the second one they gave me wasn't made skinny as I ordered. I passed a coffee place just before this Starbucks so if I want a coffee again when I'm in the area I'll be going there instead. Don't waste your time here, the coffee is way too expensive for crappy and rude service. read more

So two attempts and a quick sharp turn later, I finally figured out how to get into this lot. What a bizarre layout for a plaza and the parking area has no defined right of way for traffic, it's just cars driving down lanes and hoping that you don't run into another coming from the other side. But alas, it's not about the lot - they didn't design it. This Starbucks was a bit lackluster for me. The interior is claustrophobic (one of the most common themes at Starbucks) and the staff took my order and made it, but didn't stand out. No one smiled or seemed to enjoy working with each other. It was just methodical and ordinary. I imagine you can count on them at least making your drink quickly and efficiently because there was zero banter or chatter going on at this place. It was "What can I get for you?" followed by a swipe of my card and that was it. I wasn't even asked if I wanted my receipt. *shrugs* Can't complain, but can't rave either I guess. read more

Literally everytime I come here I wait 20+ minutes for an iced coffee, and almost everytime they mess up my order and it's made wrong

Literally hate Karen's but today I must become one Bc as much as I hate Karen's I hate entitled bitches even more. As someone who works in the food industry if someone came up to my store I would never walk to the door to lock it on them idgaf nonetheless if it's for a mf Splenda this happened a few days ago but I'm still feeling a type of way tf. Shoutout to the bitch w the blue hair. Don't get me wrong I love this Starbucks they always spoil me and make my coffee good asf. but a Splenda really ? read more

Just ordered a tall hot chocolate. It came out half full. As I waited for them to make it, I watched employees sniff drinks because they weren't sure it was made right and there were THREE orders that costumers returned because they were made wrong. Total chaos in there and very poorly managed. read more

I wanted to review this Starbucks because I think it is a decent coffee shop. It has a great seating arrangement whereas most Starbucks in NYC I think do not. The servers are also friendly and prompt which is important. The one aspect about the place I would change is the lighting as there is not enough natural light in the place because there are not enough windows. I think it's important that people in Madison support the local coffee shops and not just go to the nearest Starbucks. It is convenient to be able to order the exact same drink you have acquired a taste and appreciation for anywhere you go. It will be boring though if, in the future all we are left with are Starbucks and Dunkin' Doughnuts because those are the only coffee shops people support and the others are marginalized and go out of business. read more

This is my favorite starbucks location near me! The employees are very nice and when i brought my puppy in, they were all crowding around behind the counter and were saying hi! In the summer it's a great starbucks because of the location in Madison and the outdoor seating. They make the orders in a timely fashion and are very kind. :) read more

The most fun thing to do is like listen to music and prentend to work even though you finished in the first 10 minutes of you starting so you just text people instead and keep up snapstreaks for like 6 hours. Or all together avoid the work you came their to do. read more

Sadly every tine we order online When we pick it up the order is wrong I don't understand why or what the problem is We go to many others with no issues I hope they straighten out soon read more

Speed - slow pace in ordering process usually a full staff with no direction. Staff more worried about scheduling break time and taking care of friends in line then customer service. Watched manager on multiple occasions let line build before she will get up and assist her staff. Accuracy - less then 50% of the time I get the correct order. Usually receive a attitude when I ask to have drink re made. Standards - Starbucks used to have standards higher then a convenience store. This is not the case in this location. I would rather purchase a gas station coffee then go to this location. read more

Very disappointed. Where is the Barista support? Oodles of staff taking orders. One very competent Barista filling orders as quickly as possible. The deadlock delay during a 30 mt lunch break is unacceptable. The iced teas that the staff can fill the orders for to alleviate the orders the talented Barista has to handle are not even filled within the order they are received. read more

This is one of my least favorite Starbucks. And I like Starbucks. One time I ordered a decaf espresso drink and am sure they gave me caffeinated. I had a hard time sleeping that night and even the next day didn't feel well. I'm sensitive to caffeine, which is why I ORDER DECAF. If you work in a cafe, you really should be careful about getting this right. It's not too much to ask. Another time I ordered a chocolate milk specifically for my kid: I ordered "a kids' chocolate milk." Clear enough? Not for the cashier -- she put it in as an iced mocha. And when my kid said it tasted like coffee, and I tasted it and knew it was a mocha, and I read the label and it said "mocha," and I brought it back and told the cashier, she claimed, "It's just the syrup. It's okay." No. It's not okay. I don't give my young child coffee. It took a few minutes for her to ask the person making the drinks to get my kid a freakin' chocolate milk. And she didn't apologize. Even though this Starbucks is in the town where I live, I don't go there anymore. read more

Ordered a caramel macchiato and the second I got it I knew it was wrong. Didn't have time to ask for a new one but absolutely no caramel in it and most likely two drops of milk, not how they are supposed to be made at all. So disappointed. read more

This Starbucks has the rudest staff out of any I have ever been too. I live in the area so I frequent this location a lot and every single visit the staff is blatantly rude and unprofessional in front of customers. To name a couple situations out of many... I am a college student so I will sometimes come here later at night to get work done or to study. During one of those nights, the barista began cleaning. While doing so, she was repeatedly slamming the ice machine open and closed which was extremely loud. After her doing so over and over for a few minutes, it was obvious she was doing it on purpose so that me and a group of older women inside would leave. When one of the women from the group asked her if "this was a sign for us to leave" the barista scoffed and made a rude comment to another staff working about us, the customers, "not getting the point." I had another bad experience today. I mobile ordered my drink on my way and ran inside to get it. Once I got inside, I was standing by the pick up area for it to be ready. While standing there, the barista had just began making my drink and started loudly complaining to another staff member working saying "Who even orders this? Obviously only someone who likes a ton of sugar and fake tea." in a rude stuck up voice. Mind you, I didn't even order any sugar in the drink so if he was adding sugar that was his mistake. Second of all, he is saying all of this in front of the customers and myself as I was standing there waiting to take it. Additionally, my order is messed up about 75% of the time at this location. read more

Whenever I'm in Madison, I always have to make a quick stop for my iced venti latte. Service has been on point every single visit. The young group behind the counter are cheery and a pleasure to talk with. read more

I'm going to be generous and say that 75% of the time they screw my order up. And I'm not ordering a complicated order. I ask for soy milk and no whipped cream. Clearly that would signal to someone without rocks for brains that someone may have a dairy intolerance. Yet 3/4 of the time, there's the whipped cream on top, and then they sigh like I'm causing them trouble asking them to correct my order that is wrong. And then they ask if they can just scrape it off the top. Unfortunately this is the only Starbucks close to me. read more

This is THE worst Starbucks I have ever seen - and I've been to many locations. The service is extremely slow, the baristas making the drinks are rude and its 50/50 on whether they'll get the drink right. There is always a line to the door-and this is a small town, so clearly it's a speed of service issue. We did a mobile order this weekend and when we got there to pick it up they had made only one of our drinks so we had to ask for the other and the breakfast sandwich we had already ordered and paid for was supposedly sold out even though the app said it wasn't. So we were told to get in line (which was out the door...) to get a refund. Starbucks Corp- you really need to pay a visit to this location and get their act together! read more

Busy but good. It was a bit small. We stopped here on a road trip. They got our orders correct but the cashier and barista seemed a bit overwhelmed. read more

I went yesterday and in my Cotten candy frap they didn't even grind my ice all the way. It was gross and when I asked for a new one they took 15 min! read more

Worst Starbucks I have ever been to. Staff moves at a glacial pace. I have given birth in less time than it takes to get a beverage