I want to let corporate management know your workers are awesome! They are hardworking and they are short staffed. I came in when there was 100 people inside and outside probably one of the most busy day's ever! Regarding college students being recruited. They did a fantastic job! They handled with grace.. Jessie, is beyond a wonderful supervisor, she deserves to get the recognition that is deserved too.. read more

I think the staff here is great, and my orders are always correct. That being said, whoever designed the traffic patterns for this location failed. I'll also comment that whenever I go inside, it's a bit of a mess. read more

Slow but friendly service stopped by this location and used the drive threw and I waited at least a good 5 to 10 minutes before my two drinks came out and they only had one car ahead of me! So I once the lady finally makes her way to the window I tell her I wanted the Happy Hour discount and she tells me that I need the app downloaded so long story short I didn't have enough time to down load the app to my phone so she just gave us one of the drinks for free so that's why I gave them a five star because who doesn't like free stuff! But for all you Starbucks lovers trying to get the happy hour deal make sure you have the app downloaded before you get your discount! read more

Starbucks - S'mores frappe! - Coffee & Tea Near Me - Lexington, Kentucky

A decent Starbucks location in Lexington. The store was clean and the staff were friendly. They had a good selection of the Holiday Menu available and my Peppermint Mocha Frappe was well made. My husband, however, can't get a decent Black and White Mocha to save his life, apparently. Our order took a bit... A guy that ordered well after I placed my mobile order was served before us because they had made ours and taken it to the drive through instead of the mobile pick-up counter. Egh.. at least they apologized. read more

Starbucks - This location is clean and well organized. - Coffee & Tea Near Me - Lexington, Kentucky

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terrible customer service. rip off. don't waste your time ir hard earned money here. they're a bunch of idiots that work here. bs that i have to pay $1 more to get my cup filled read more

Starbucks - a hand holding a cup of pink liquid - Coffee & Tea Near Me - Lexington, Kentucky

I absolutely love Starbucks but I refused to go to this one for awhile due to the high volume and lack of attention from the employees. However, after expressing my concerns Alysha got me together. read more

Starbucks - After multiple attempts of trying to get a full cup at this Starbucks I've pin pointed when not to go here. - Coffee & Tea Near Me - Lexington, Kentucky

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I already know almost all the workers there and they are always so nice and kind and they always get my order right the first time and the drink is always so delicious read more

All the baristas are so friendly here! I love this Starbucks! I go here whenever I don't want to deal with the one at Willy T library. read more

Starbucks - Drive through - Coffee & Tea Near Me - Lexington, Kentucky

Worst Starbucks in Lexington fwiw.... Cold coffee. No napkins. I like the Versailles Road location on this side of town. Better parking lot, better staff (more care factor) and the coffee is fresh. read more

I went to the drive through. It was really fast and my order was correct. I plan to go back soon.

I absolutely love this Starbucks. It is conveniently located, quick, the staff is wonderful, and my drinks are always even more wonderful. No matter how packed the restaurant is, it never takes more than a couple minutes to get through the drive through. I've never left this location without a compliment from one of the baristas. And my drinks are always perfect with extra little things like coco powder on the whipped cream and such, something I don't usually get at other locations. I always leave this location x10 happier than I was when I arrived. read more

They got 3/3 drinks wrong. And had horrible attitudes when we asked for the right thing...like it was the biggest burden of the day to correct their mistakes. read more

I'm sorry, but I have to rate this location low. I love Starbucks and will give other ones higher ratings but this one needs some work. First of all, they are typically pretty slow with their service. For example, this morning I waited in line at about 6:30am for 15 minutes in the drive thru!!!!!! From the time I ordered my beverage (6:37am, according to the tag on the cup) to the time I got it (6:46am, when I looked at my clock) it had been about 15 minutes. This is unacceptable. I went through the drive thru this morning because yesterday I went inside and had the same experience with the efficiency. Super frustrating. Also, they messed up my order. I have had the same beverage I ordered this morning (vanilla sweet cream cold brew) at another location and it was 10x better. This one tasted nothing like it. Again, I went yesterday AND this morning and had the same results. I thought yesterday was a fluke but now I don't. I've also bee several other times and have been very frustrated with how slow the service is. Again, I love Starbucks and usually have really good service and coffee but not this one. Each time has left me frustrated and each time I try to give them another chance but I need to stop wasting my money. ***UPDATE: I went in yesterday (6/7/16) and told them about the issues I had and they gave me my money back for the 2 drinks. I was very thankful they did this and saw it as good customer service! read more

Starbucks - Ordered my drink at 6:37am, didn't get it until 6:46am and had been waiting in line several minutes prior to that - Coffee & Tea Near Me - Lexington, Kentucky

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This location is always pretty slow, and the parking/ Drive thru situation is stressful. I will stop here when I'm desperate for some caffeine, but not if I know there are other options. That said, they are usually friendly at the drive thru and my order is made correctly. read more

Parking is limited and it is tricky to get in and out of, but the staff are friendly and my drink has always been made correctly and within a reasonable amount of time. It definitely feels like a generic Starbucks with no unique "personality," but does what it needs to and the staff is noticeably good at this location. read more

Not very friendly maybe they are not morning people. Walked in made eye contact no response for a few then a what can I get you. I said thanks when I got order but no response. UPDATE What a difference a manager makes. What a turnaround the early morning staff are great. The manager is SUPER New manager it's ok read more

This is a good Starbucks. Employees are very friendly and always willing to make your drink however you want it. My mom is very picky about her Starbucks and often times employees give her a hard time about making a Pour-over if they don't have her favorite coffee brewing. Here that is never a problem and it is always made right. read more

did not accept my payment when approachImg the window very disappointed I just wanted to pay for the meal

Bathrooms were horrible, waited while 5 people with headsets on ignored us for 10 minutes. Finally got our order and took it to go, too many kids studying at all the tables for us to sit inside and enjoy our drinks read more

This branch of Starbucks is much smaller than your usual shop. Inside it has only a few tables, and overall it's a location with a lot of drive-thru traffic. I've never personally had a terrible experience at this location, but there's also nothing at this location that goes above and beyond. The drinks and food come out as expected, but the servers are never overly friendly like you get at other Starbucks locations. So, depending on whether you enjoy small talk with your barista, this may or may not be a good thing. Because of it's location, there's also only a very small parking lot of about 4 or 5 spaces. It also can get quite busy during the regular busy times (which I avoid), so the drive thru line can get wrapped around the building into the gas station lot next door. It can also be a huge pain to get out onto Broadway turning left - I usually opt to go the long way, out behind the gas station onto Virginia to turn left at the light. This location can be a bit more of a headache than other locations in Lexington; however, it's the closest location to my house, so I frequent it more often than not. So all that said, 3 stars seems about all I can give it. read more

This Starbucks is AMAZING! Staff is very friendly and they have great customer service!!! Drinks are high quality and they are always prepared to make your drink exactly how you want it! I would recommend a million times over :-) read more

always super good & the staff is so friendly & kind! i really enjoy going to this starbucks location!

09/13/2017 morning I waited for 15 minutes to get my bagel with rude service from a young lady ,when i asked her where is my bagel,she was so rude and said i dont have control of the kitchen ,,,,, seriously ???? i i have never ever experienced this kind of rude service ------- read more

Stephanie and Kora are the sweetest! Have loved seeing them in the drive thru. Stephanie is so patient and Kora is always ready to chat while waiting for your order! read more

I recently checked out this particular location for the first time despite being a Starbucks regular (and gold member), and living just a couple of miles away. Needless to say, I was disappointed. Along with a cold brew coffee that came as expected, I ordered a swiss, ham, and egg croissant that was severely over-cooked to the point that I had to tear off at least a third of the croissant to even make the sandwich edible. Beyond this, my visit was enjoyable and productive despite the relatively crowded atmosphere. This location probably wouldn't be able to comfortably accommodate a study group, but if you've got some work to do alone then it may suffice, so long of course that they are able to provide higher quality food than what I received. read more

Starbucks - Burnt croissant - Coffee & Tea Near Me - Lexington, Kentucky

One word...SLOW. Just waited 10-15 min in line to get a tall coffee in the drive thru.

Same as first review... Grande coffee and chestnut praline syrup ordered this time. Zero taste of the syrup flavor. Zip. Nil. Must be nice to charge people for something and not give it to them. read more

Sat in the drive thru for over 20 minutes on a Sunday. Was very disappointed to see the line all the way to South Broadway when I finally got through with my coffee. read more

Went there at 11:30 a.m. on a Sunday and they were out of two breakfast sandwiches, matcha mix, and pastries. What upset us the most was that they let us order, and then waited until after we paid at the window to then tell us everything was out of stock. If we knew everything was out of stock while ordering, we would have drove away to another Starbucks that actually keeps things in stock. read more

I don't usually write reviews for chains, but this Starbucks is killing me. They have never - not once - gotten my order right. Keep in mind, my usual order is either a "green tea, sweetened" or a "black tea and lemonade, unsweetened." I'm not talking skinny-soy-hold-the-whatever-extra-this-and-that. Just iced tea with simple syrup in it (as to why I pay $4 for such a basic beverage...I have no answers). So simple you'd think it impossible to mess up! You'd be wrong. They are literally batting a zero. Zero percent accuracy. A friend of mine corroborated this experience, though she says they are quick to comp her drink (hence the two stars instead of one) - I haven't experienced such generosity since I've always gone through the drive through. Moral of the story? Hit up the Starbucks on High and Ashland instead. read more

I just got home from the drive-through Starbucks on Broadway in Lexington, Ky. I live about five minutes away, so usually if I don't drink my drink until I get home, it's cool enough to not burn my tongue. So I didn't notice until I was home and took a sip that my latte -- which *should* be espresso with steamed milk and foam on top -- was ice cold. How was this possible? The time stamp on the sticker was accurate for when I ordered it, and it was only a five minute drive home. So I opened the lid to examine it...and discovered it was a cup full of cold milk added to my espresso. Regular milk. No wonder it was cold! I don't know who thought they could pass a cup of caffeinated milk off for a latte, but this is undrinkable. And because I'm home already, I'm unable to let them know my drink was made incorrectly. This isn't the first issue I've had at this location, but charging me $6 for a (hot) drink that is ice cold and incorrectly made is egregious. read more

Starbucks - This was allegedly a latte. It was actually espresso with milk dumped in. If I wanted a lukewarm coffee, I wouldn't have paid $6 for it. - Coffee & Tea Near Me - Lexington, Kentucky

Wonderful staff at this location. They are always pleasant and friendly. Once when they were out of turkey bacon for a breakfast sandwich I like, the manager comped me another sandwich and apologized for the inconvenience. I didn't complain or ask for anything at all. He just did it. It is always clean inside and the drive-thru service is quick and efficient. I run through the window at least twice a week in the morning. I will drive out of my way to go to this Starbucks no matter where I am in Lexington due to the quality of staff here. read more

Best starbucks ever! Staff are typically friendly and drinks are made right. You can tell that they work hard here.

By far the worst Starbucks I have ever been to. Always running out of stuff and seem okay with it. I will go back to Starbucks, but never this location. 5 times in a row they were out of what I ordered. One time they had a list on the drive thru of things they were out of. When I spoke to the manager about this, he didn't seem to care. No apology or anything. Again, I won't be back. read more

Not the best service! I brought my cup of coffee back...sorry I meant the "coffee grounds" and never once did I receive an apology.

It's a typical Starbucks. Their coffee is the same of course as every other location. The staff here is great---always very nice. The service is quick, and I love having the drive-thru! They do a great job, and is always very clean. read more

A Starbucks without coffee at 7:30 AM?!? Overall, a decent location with some outstanding baristas. But how you can run out of blonde, bold and Pike Place simultaneously at 7:30 AM with a line of customers? Nothing that a little additional training cannot fix. I was just grateful that decent coffee was so close to the nearby hotel I was staying at. read more

I'm writing a review here so I can be the first one. It's Starbucks, ok? The only thing that seperates these from each other is the service. I find the service here to be really hit or miss (although always 'OK"). When I go there in the AM sometimes there is a guy that works that is personable and energetic, when I go there in the afternoon sometimes through the drive through I have had a pretty positive experience. However, when I go IN the place, in the afternoons, I have had some pretty lackluster service. Like I said though...it's Starbucks and it's ok. read more

Quick, friendly, and clean. All a girl could ask for when visiting a town during a tough time. All the ladies were so sweet and helpful!

Every time I go in there the staff is pretty rude. You can tell they don't like working there. I go there out of convenience, even though the High Street Starbucks is 10x better. They need a new staff, plus they don't have much coffee variety read more