I want to start by saying that if you're looking for a quiet place to study, this is not the Starbucks to go to. The environment is consistently loud, with employees play-fighting and having conversations that can be heard clearly from the seating area. Service is also an issue. The drive-thru is often slow, and orders are inconsistent. Some days drinks are made well, other days they're not. It's frustrating not knowing what you're going to get. Cleanliness is another major concern. The seating area is frequently dirty, and it doesn't seem like it's being maintained properly. On top of that, they're often out of basic food items. The only reason I still come here is because the Starbucks by wawa closes early. Otherwise, I would definitely choose a different location. I STRONGLY RECOMMEND THE STARBUCKS LOCATION ON SILVER TRAIL LN BY WAWA. read more

Food/Drink: Thought I was going to be having a medicine ball and a ham n cheese croissant for my long day ahead. BUT Starbucks is out yet AGAIN of the ingredients to make it. Yes I know it's not a medicine ball on the menu but they should stay stocked with this. Service: Great- they can't help what someone is not ordering. They were very understanding of my frustration Ambiance: it was just the drive thru but clean. No cups or trash to drive over present read more

Starbucks - Coffee & Tea Near Me - Laurel, Maryland

This is by far the worst location I've been to. First, the customer service is horrible! The workers are extremely rude, service is slow even the drive thru is slow. The drinks are never great especially for the price. The price is high and the quality of service is low. I've been here 3 different occasions and all a mess! Will not be returning! read more

This Starbucks has made huge improvements over the past year. I can't say it's my favorite location, but my drinks do taste better now. I can actually taste the difference between a caramel macchiato, a white chocolate mocha, and a pumpkin spice latte. I often order through the app for pickup, and arrive 10-15 minutes later. On this visit, it was a 30 minute wait during lunch time. I saw the drive-thru line was severely backed up, so I opted to pickup from inside. There were 8 customers when I entered. What I've observed is there's a lot of staff turnover here. I haven't been able to find a favorite barista. I'm keeping hope alive because this location is very convenient, especially while shopping nearby. read more

Starbucks - Ordering counter - Coffee & Tea Near Me - Laurel, Maryland

Do you want subpar service for premium price? Feel free to stop by this Starbucks. The employees are a little on the younger side and the service shows their absolute ineptitude and inability to serve decent customer service. To describe today's experience... I approach the front desk and am greeted by a bunch of doofy looks and smirks from the evening crew baristas who don't want to take my order. I'm quite literally standing at the front for 3 minutes before being greeted by one of the three baristas. Shouldn't there be a policy regarding phone use at the front? The drive-thru barista was on his phone, fiddling with customer's cups and doing little else, and then the blue-haired barista was on their phone as well. The one that finally decides to man the register swallows a smirk before feigning her best apathetic customer-service facade. I order my caffeine and - although I told them I didn't need my receipt, I feel like I needed it considering the bizarre service I had. The barista that makes my drink avoids all eye-contact, save for the occasional, strange side-eyeing behavior. Are these people hitting blinkers before their shift? It was completely surreal. I wasn't sure if they were making my drink - I had to ask the barista that rung me up, because I was second-guessing whether or not I had ordered. She replies that it's coming, and little else. The baristas are rushing between looking at their phones and exchanging jokes with one another. This is so bizarre. I understand there is probably more of a rush for in-house service during the day, but this is not an excuse to have such subpar customer service during the evening. I've been to this location before to sit and study, and unfortunately, the experience is consistently bad. I've overheard employees making fun of customers and being rude. The seating area is also always filled with flies - I am constantly fighting them off from my drink. This persistent fly problem raises questions about the cleanliness of the store. However, what's even more concerning is the consistently poor customer service. The employees seem disinterested and unprofessional, which is unacceptable for a business that relies on customer loyalty. As a result, I will be advising my colleagues and associates to avoid this location due to the subpar service. The lack of attention to customer needs and the uninviting atmosphere make it a place I would not recommend. I've noticed that many people are choosing to boycott large corporations due to concerns about consumerism and the negative impact it has on local communities. With the rise of the "shop small" movement, it's clear that consumers are looking for more authentic and personalized experiences. Unfortunately, this Starbucks location embodies everything that people are trying to avoid: overpriced products, poor service, and a lack of community engagement. There are a few local cafes in the Laurel area that I have been visiting that are small businesses with exceptionally better service. read more

Normally come first thing in the am on the way to work. The place is always clean and there is hardly a wait. My Carmel frappe was made to perfection read more

See all

They need to do better. I don't even give reviews this low but it's warranted. The employees have an attitude. I placed a mobile order for a latte, and 25 minutes later, I still have no drink. Never have I ever and never will I again!!!! read more

Most of the time I come it's average customer service & slow service. Today I came & KG was serving me & had immaculate customer service & kindness! Love to see people like this working! read more

This store is fantastic! The people are super nice. The coffee is delicious. I had a very long drive ahead of me, through bad traffic. They were very generous and they made my day. My thermos of coffee was a huge comfort as I fought the traffic in New Jersey. It was just what I needed. Thank you so much! read more

Terrible customer service. Every time I come here they never have the gift card holders for the gift card. I just went in there Saturday January 19th at 6:35pm. It's only one worker and she seemed like she's ready to go and didn't even seem to even ask can she help me. I had to say to her, "do you'll have any gift card holders and she quickly replied NO shaking her head. Didn't even ask me if I need anything else. I won't be coming here anymore. A waste and gas and time every time. read more

Starbucks - empty parking lot at night - Coffee & Tea Near Me - Laurel, Maryland

I was at your drive through twice because the 1st drink was not peppermint white Mocca It was chocolate Mocca I drove back 2 miles to the window and I got chocolate Mocca again 6.03PM & 6.15PM very unhappy Register 4 read more

See all

:30 for a hot green tea. Standing in the lobby swatting away fruit flies. Oh, I'm still waiting. read more

Starbucks - All the people waiting for over :20. - Coffee & Tea Near Me - Laurel, Maryland

This is one of the three Starbucks that I visit regularly. I mostly use the Starbucks mobile app to avoid standing in line. It works out well when I time it just right. The team of baristas at this location are generally friendly. They always have my orders ready to go quickly and accurately. A big "Thank you" to the baristas! Your java keeps me going and your efficiency helps to keep me on time! There is enough seating space to work here remotely if need be. The booth seating has electrical outlets built into it every few feet. This makes charging a laptop, phone or tablet very easy. There is also a small seating area outdoors which is cool if the weather is nice! This location shares a parking lot and building space with a handful of other restaurants. For that reason, sometimes parking in front of the store can be a little challenging at times. However, there is ample parking right next to the building so it's not a big deal. As I said, this is one of the three stores that I frequent regularly. I intend to continue doing so too. As long as the service stays good and the Cinnamon Almond Macchiatos stay flavorful I'll keep coming back! read more

Starbucks - Coffee & Tea Near Me - Laurel, Maryland

Since coffee is life, I gotta get my fix. I have ordered inside the store and ordered ahead. In both instances I was pleased with the process. Of course due to the 'Rona you can't sit inside, and all of the tables are pushed away to make space to social distance. I did notice in one of my visits that they have a couple of tables for outdoor seating that folk used. I was pleased with the way that this Starbucks handled handing out drinks and mobile orders, in comparison to other locations. The baristas hold on to drinks behind the plexiglass and provide them to you once you provide your name, rather than leaving them sitting out like other locations. From what I seen mobile orders are the way to go- the drive thru is crazy long and not many people go inside. read more

One drive thru window so the line is always kinda long. I've visited this location three times not sure if I'll be back. Got my order wrong 2 outta 3 times luckily I looked before I ate it as it was pork which I don't eat! After returning the order and getting my actual food it was still cold in the middle! The coffee was so bad I threw it away it tasted old & watery. read more

So glad they opened a drive-thru! this location is less than a half a mile from the old location which makes it pretty convenient for past customers. The overall space is much bigger, there is more than enough parking available specifically for the store, and shopping center has parking for the overflow. I ordered my first drink (custom of course) and it was crafted in less than 5 minutes. The drink was perfect almost as perfect as the service. I changed my order after placing it and they were still friendly and accommodating. I look forward to utilizing the new space and taking full advantage of the drive thru. This location is actually a quicker drive thru than their New Carrollton store. Oh and if you're a starbucks accessories fan, this is a one stop shop, from mugs, to coffee beans to snack they have everything! read more

See all

I will never go to this Starbucks again. I usually go for convenience but not anymore. This is the last straw. Listed below are the issues I've had since going to this Starbucks. 1. They never get my order correct. If I order any creme frappe they make it coffee. If I order a specific drink and customize it, it's still incorrect. 2. They're always out of products. Food/supplies for drinks. This is a busy Starbucks. Clearly they need to buy more supplies. An example is today. I pre-ordered a sandwich with my drink. I was so shocked they made my drink correctly I almost jumped in the air full of joy. But of course they were out of the sandwich I ordered. I ordered the ham and cheese. Out of all the sandwiches on the app the ham and cheese wasn't sold out. But I get there five minutes later and it's gone. 3. The wait time. They need to hire more people. I even had to wait 20 minutes for the replacement sandwich. Which was not worth the money!!! They game me the bacon, egg and cheese SQUARE. I kid you not the sandwich was so small and the one I originally ordered and didn't get was already expensive like $8. I was so pissed. I didn't even eat it. 4. Another bad experience. I never forget the time I had to go walk through the drive-thru for my drink. I walked to the starbucks because I was close by. I pre-ordered my drink. So when I get there I see a sign on the door that said the inside of the store was closed. For whatever reason. So I'm thinking, I'm not about to go through the drive-thru. So I wave to the workers and they stare at me and do nothing. Like I wasn't even there. I knew they were laughing at me. So eventually they wave me to the drive-thru. How hard was it to just walk across the store and give me my drink???? When I see someone come out the back door they said to go through the drive-thru. I had to walk around 8 cars and wave at this lady at the window and explain how I didn't bring my car and can I get around her car and the worker passed my drink. GOODBYE FOREVER!!!!! read more

Very fast, friendly, and helpful Starbucks with drive through . Clean cafe and bathrooms. Well stocked retail and food display. Plenty of parking by dollar tree, though entrance is on other side of store. read more

Starbucks - Coffee & Tea Near Me - Laurel, Maryland

See all

Visited this Starbucks a couple of times, they got good friendly costumer service, the place is clean, and serve your drinks and food quick. Overall I really like this location. It would be awesome if the seating area was bigger. During the winter, id you are eating in, you can feel the cold every time the door is open, and that is quite often. read more

See all

As opposed to most other current reviewers, I had a great experience at this Starbucks. Hopped in quickly on my way back home. Service was efficient, friendly, and with a smile. Iced Coffee was made well, appropriately apportioned with ice. Condiment bars were stocked and ready to go. Was in and out quickly with real ease. read more

This is literally the SLOWEST Starbucks I've ever been to - the drive through AND ordering inside. I've been here 3 times and each time I waited in the drive through for about 20 minutes. Nice service other than that. read more

I'm so happy that this Starbucks is down the street from where I live, and it's a pretty solid Starbucks. I've never really had any issues with my order and everyone I've encountered there has been super friendly, and their customer service is on point. It's definitely a beautiful Starbucks, I love the set up that they have there and how open it is. Unfortunately with the pandemic, they haven't opened indoor seating, but there is seating outside that is available to people. My only reason for giving them 4 stars instead of 5 is that they're always busy. It's in a fairly busy shopping center, so I understand that. But sometimes it can get backed up and it will take some time to get through the drive thru. Aside from that, they are amazing! read more

I waited 45 minutes for two drinks. One was not made correctly and I made them remake it. I never got the other one after such a long wait. This place takes forever and they never make a drink right. read more

They are consistently very slow with Mobile orders. I always end up waiting 10 minutes. Today, I was beginning to get frustrated, so I told this woman behind the counter, who I think was the manager, that I had been waiting 10 minutes and wanted my food order. She told me there were several orders in front of mine. I told her I'd ordered 20 minutes ago and this is not the first time I've had this problem at this particular Starbucks. She said "Ok" and walked away. It was pretty rude. There were no orders in front of mine, what she said is simply not true. My drink order was there when I walked in the door, my food order took an extra 10 minutes. I was watching the staff pretty closely since I wanted to get out of there, nobody was making food. After a several minutes, the barista asked what else I was waiting for, and that's when they began to make my food, it was still a long wait after that. This location is very poorly managed read more

The people here are so nice and all happy, very friendly. They know their caffe too. They should have a less one more helping, the store looks very clean. I'm from other state and so far this is the first start-bucks that I really like it read more

Starbucks - Caramel Ribbon Crunch Crme Frappuccino Blended Crme - Coffee & Tea Near Me - Laurel, Maryland

First time in since it was relocated and NEVER COMING BACK. Kim was extremely RUDE. We'd always go to the location by Chick fil a and I remember Kim because she ALWAYS has an upset face. Anyway, we walk in and someone takes our order, I was getting only two drinks but decided to order more all my staff. I told the girl ringing me up I'd step to the side and wait for the rest of the order. She nicely suggested taking and making ours and then taking the other orders. Kim looked over and seemed bothered. Two different customer came up and Kim rudely told us we had get back into the line the two customers that came after us told Kim to ring us up because we were there before they got there patiently waiting but Kim said we had to get back into the line. At that point I walked out. It's really a shame because I was a regular who bought over 10 drinks twice a week. She should NOT TREAT CUSTOMER THAT WAY! read more

The good: smaller and quieter than a lot of Starbucks. Ample electrical outlets for your laptop. The bad: the exterior is usually filthy. I don't know whether the Starbucks staff is responsible for cleanup or whether the shopping center is responsible, but there's always trash, rotting food, and overflowing trash cans outside. Makes sitting outside unpleasant. There are also a number of people who choose to ignore the "no smoking" signs on the outside tables and smoke anyway. I asked one patron sitting about 5 feet upwind from me to kindly extinguish his cigarette. He looked at me as if he wasn't sure whether to strangle me or knife me. He didn't say a word; he and his girlfriend just kept staring at me and made it clear they had no intention of complying with the no smoking rules. I asked the staff to require him to put out the cigarette, which they did, and he did. Not sure why it required a staff member asking him to put out his smoke rather than another customer asking him, but I guess when you feel entitled that's how you act. This isn't starbucks' fault, but it would be nice if they enforced their own rules. The flouting of the smoking rules happens all the time at this location; I've never seen it at another location. The ugly: the bathrooms are usually filthy and almost never have seat covers. Toilet paper is almost always out, too. read more

Always trying their best, instead of bashing why don't we take time and appreciate them working during this pandemic and making drinks for us . There's more problems to fix out in the world right now . People don't stop and think that all of us are going thought the same situation . If your going to be rude to the people that make your coffee ... news flash you can make you coffee at home. Thank you Starbucks baristas for keeping us awake and warm during hard times . read more

Worst customer service!!! I waited 15 min for my drink. Keep in mind there was no line or persons waiting when I entered. After noticing I've been there for a while I ask about my drink which no one could tell me about. Then they literally continued to make drinks for other people. Frustrated at this point I asked again and finally got my drink with no apology. Smh. Also, the two girls were snickering at each other at my frustration. Will never return to this Starbucks again and I will be contacting corporate. Simply do better! read more

I'm in here like 8 times a week (no lie, I'm the duchess of this location). The employees are super super nice. It's never super busy which is always a plus. The reason I gave 4 stars instead of 5 is because they always short cut my drinks. For example, I get a green tea lemonade most of the time and they NEVER shake it. Okay, you're probably like "omg get over it" but I used to work at a Bux and I know the difference. They also add water to my cold brew sometimes if they don't have enough actual cold brew. I totally get that but id rather you tell me that there isn't enough for my drink so I can get something different. Honestly, besides that.. I love coming here! read more

Starbucks - Coffee & Tea Near Me - Laurel, Maryland

See all

Venti 2 pump melon green tea lemonade blended ($3.10) on a cool summer evening = good Baristas = friendly but not the most competent Interior = narrow Massive dumpster in the parking lot = stank! If you can't find a parking spot directly in front of the SBUX, do not park in the other spots as there's a massive dumpster in the center of the spots. With California Tortilla right next door, there are some foul scents emanating from that piece. read more

Starbucks - Starbucks, Laurel, MD - Coffee & Tea Near Me - Laurel, Maryland

This is legitimately the slowest Starbucks I have ever been too. It takes forever whether you're in the drive thru or go inside. Don't get my started on how my drinks are usually messed up unless I order directly off the menu with no modifications. All I hope is that in 2021 they do better. read more

Managers and staff are very RUDE! They rush.... Drinks are sitting, becoming watered down....,I ordered a Caramel macchiato and received a cup of warm milk! (Via drive through). As I went inside to explain that my drink wasn't right the manager was very rude took the incorrect drink tossed it over in the trash and made me another one and set it firmly down on the counter and told me very sarcastically to have a nice day. RUDE! read more

Went through the drive-through to get a free national coffee day cup young lady said you have to come in. I get in and the young man heavyset at the counter didn't even look, stayed tapping on his phone. A 2nd young lady that was cleaning the counter came over greeted me and said oh you'll need to bring in a Starbucks cup That would have been good to know before parking. I went to the next Starbucks in College Park they didn't need you to bring in a cup. Starbucks (next to Dollar Store) lose non-working employees. read more

This place is terrible. Come for black coffee, and while every other location pours right away, This location makes me wait 10 minutes for other peoples mocha choca foca latte drinks to be made. I've given them multiple tries to get it right and even asked why they don't do the same thing as other locations, but there were no answers. I won't be coming back, I would rather give a gas station my money for coffee. read more

Was greeted by Kenny this morning and he didn't realize but he turned my morning around. I was already having a bad morning and he was very nice and friendly. His customer service was great and we couldn't decide on a frappe for my niece so he made some suggestions. Overall my experience this morning was great. The customer service today was 100%. read more

This location is painfully slow compared to every other starbucks I've been to. They also mess up my drinks most of the time.

Ghetto that I have to make my own tea now bc this coffee/tea shop isn't solid. People literally want to pay them for tea and they F it up.

Great place to grab a cup of Java! Nice staff! They always get my order correct. Love their holiday cranberry bars. They are so good!

This Starbucks is by far the worst I've been to anywhere. They handed me an some iced coffee with whip cream and when I asked what it was she looked at me and said a hot caramel macchiato . After making a new one it it was ABSOLUTELY DISGUSTING. I called the store to get a refund and of course the phones don't work. Go back this morning because I had no other option. Not only did they charge me and make it nasty, the manager wanted to confront me on what's wrong with it since she made it "the correct way" because somehow she thinks she can do no wrong. Sweetie if you don't know how to steam milk just say that because burnt milk will taste nasty no matter how sweet you try be to make it. read more