Went through the drive through at 10:30am on a Thursday. The wait was a little bit longer than I expected: about 15 minutes from the time I pulled in until the time I drove off. There weren't that many cars in the drive through. I ordered an ice white mocha with an extra shot and a bacon and Gouda sandwich. The drink was made PERFECTLY and the sandwich was perfectly toasted. I really appreciate that because I've been to a lot of Starbucks and had a ton of inconsistent drinks and food. Staff was very friendly as well. This is a great Starbucks location! read more

I had one of the most disappointing customer service experiences at Merchant Drive Starbucks. We stopped by to get a pup cup because our dog absolutely loved them. This wasn't just any visit--it was his last stop before we took him to the veterinarian to say goodbye. My husband and I weren't interested in getting coffee that day because of what we were about to go through. When we asked for a pup cup, the employee told us we couldn't have one unless we purchased something. We explained that we were on our way to have our beloved dog euthanized and asked if we could simply pay for the pup cup instead. The employee refused. In the end, we purchased a coffee we didn't want or need just so our dog could enjoy his favorite treat one last time. I understand that businesses have policies, but a small act of compassion in a moment like that would have meant the world to us. Instead, we left feeling heartbroken and disappointed. Because of this experience, we will not be returning to Starbucks. What should have been a small moment of kindness during one of the hardest days of our lives became an experience we'll never forget for the wrong reasons. read more

The service here was extremely slow and they were so rude. I would recommend staying away from here if I were you have a great day otherwise. The service is great here. I would recommend coming here as well too. Here's what they have in stock as read more

Starbucks - Friendly, friendly hosts I would recommend this place to have a great day - Coffee & Tea Near Me - Knoxville, Tennessee

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Staff refused to offer assistance for an order that I waited 20 minutes to receive. I did not receive the food I ordered or a refund. Do not take your business to this location. read more

Stopped in for my usual pike with room. Headed out for a trip to see family two hours away. Would have been nice to have used the restroom before my journey. But, they had them locked. I mean, seriously locked with a passcode keypads to gain access. No note on the door or anything. I get it I guess. Some people lock up valuables, others lock up guns or money. Starbucks is possessive of their toilets, sinks, Dyson hand drier and hand soap.??? Not too happy about that. Also, barista that took my very simple order gave off the vibe that she might not be having the greatest day. Very depressed acting. Almost wanted to buy her a coffee.. read more

Busy drive through but easy to walk in and order. Bathrooms require a code. Nice staff!

This is a great location for a quick stop right off the Interstate before you get into Knoxville. The service is very friendly and the Baristas make a great cup of Latte. read more

Starbucks - a bari serving a cup of coffee - Coffee & Tea Near Me - Knoxville, Tennessee

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Perhaps I should make it a new life goal to hit up all the Starbucks in the U.S. cause I feel like I've got a good list of them going already. LOL! I have definitely reviewed a fair number of them. This one is right up there with the standard solid chain location. We headed inside cause I wanted to check out the collectible mugs, which they only have the Tennessee one, FYI. The staff was very friendly and quick to make the drinks. My drink was made exactly as ordered. I loved their Edison lighting and it looks like a warm, inviting place to sit / work if you wanted to hang out here. Overall: A A great location for the chain with good seating and great staff. read more

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The Best Coffee! Service is always Fast and Accurate. The staff is always friendly and helpful!

i rarely run into problems here . on mornings they are SUPER busy but i don't mind waiting because the baristas are always kind and reassuring . my only problem is they never pronounce my name right. the parking lot is ridiculous though . the food is not always above par but gets the job done . yesterday i tried a danish. no bueno . but they offer a pleasant experience . read more

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Dropped on for New York Times and late iced green tea. Glad this location is open until 10pm on a Sunday as we are traveling far distances right now. Clean and friendly staff. Lots of seating, including long community table and window bar seats. read more

Starbucks - Late, but still Sunday so picked up the paper and took some reading time. - Coffee & Tea Near Me - Knoxville, Tennessee

Don't go here. It said online they were open but their indoor area was locked. We were at Lynnhurst cemetery and I was having a bladder emergency so we drove to Starbucks because we can always count on Starbucks for a good experience getting some food, coffee, and a potty break. We frequent Starbucks usually at least twice a week and more on roadtrips but did not know this area or this Starbucks. But one of the things we love about Starbucks is the consistent customer experience, great customer service, and clean open restrooms always available. I could see the drive through was open and we wanted to go through it and order food and coffee for everyone, but I had to go potty desperately so needed to take care of that first. I called and asked if I could just come in and use the bathroom quick and the guy said he would ask the manager and put me on hold for a few minutes and then just click hung up or something dropped out so since I was unsure which I called back and they did not pick up so must have been that they hung up. I could clearly see the drive through window and they could see me the whole time I was on hold. So I approached the window and asked the young woman if I could use the bathroom and she said no. Told me to go to a gas station. Or Hooters. So we took our business elsewhere. If we had been in line in the drive through we could have had their attention and help for a couple of minutes but otherwise they could not be bothered with us. We were disappointed but managed to make it to a gas station bathroom. This location is having staffing and training/management issues and is not a good representation of the Starbucks brand. Avoid it. read more

The girl working the window had her back to me so I couldn't get her attention so I had to toot the horn. She turns around with attitude and proceeds to roll her eyes because I asked for my drink (OJ) while we waited on our food. Keep in mind she already gave us the Hot coffee that was ordered. Also, why put a cold drink in the bag of hot food? With that being said the new chicken sandwich was cold in the middle. She brought me the bag of hot food with my cold OJ in it, which is what I was trying to avoid. I'll make a point to let the manager know I'll keep my little $40-$60 breakfast with a different establishment that doesn't act this way. read more

This Starbucks is the most convenient location on my daily drive. The staff is always super friendly and they are always quick to get orders out. I have never seen someone standing still, they're always keeping busy! I have never had any order errors and they have always tasted great. I look forward to coming here a few times a week and supporting a great location. Keep it up! read more

I waited 30 minutes past the estimated time my drink would be ready on my mobile order this morning. There were 10+ other people waiting for mobile orders that had been there that long too. I ended up getting a staff member to refund my purchase and left without ever receiving my drink. The manager told me that she was instructed to prioritize drive thru and cafe orders and mobile orders were always the last to be completed. Then why offer that service?? I won't be back. read more

Get some pads for those chairs It's like fingernails on a chalkboard when chairs are Movef read more

This is my favorite Starbucks in the area. Always wicked fast even when there is a long line. Super friendly staff. And following Covid-19 guidelines. What more could you ask for. Oh and the coffee is always perfect. read more

I have been through here several times during the Corona Shutdown and I have to say every single time these folks were cheery and on point. Even with the line backed around the building today, they were fast! And when I got to the window, the girl was so friendly. I hope the manager sees this and knows his team here is the bomb! read more

I go here with my kiddos. It is a nice clean dining area... there is not a lot of seating but it's sufficient. They could stand to put in a couple comfy chairs. The workers are always polite and cheerful and our orders have always been accurate. read more

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Fast service, good food and coffee. This is what you'd expect at a Starbucks. A nice place to stop for a break while driving down the highway. read more

I think that it was a little stray first they made my drink wrong but the staff are really nice and sweet.

Waited for 20 minutes for three drinks. Meanwhile, they served the drive thru line before me. I heavily recommend against ever coming in.

Had a very bad experience with Rebecca the Assistant Store Manager here. She couldn't understand my order which was a Venti Brown Sugar Soymilk espresso with 1 shot of espresso and 7 pumps of brown sugar. She gives me a half filled cup. Then starts steting I was rude and that she didn't have to deal with it cause she was pregnant. Not sure what that had to do with filling my cup up. Emory store made it right though. Lady needs to be trained better read more

Wonderful service; super-helpful staff!! Loved the drinks and look forward to returning!

What a nice little Starbucks! The people here are really friendly. It makes me so happy to stop by because it is right near my dad's house. I cannot agree more, if you are zipping up 75, this is a great place to stop. Super clean, friendly people and a drive thru if needed! read more

This is my Starbucks. I visit here daily and always receive a delicious beverage as well as a familiar face who knows my order and greets me with an engaging smile. It's a little bit of comfort on my way to work. Tweed is one of my favorite barristas, she always shares a little bit of herself with every encounter I have here. If you are passing through on 75, this is a great stop for a "pick-me-up". And don't forget to tip your Barristas!!! read more

Starbucks - Coffee & Tea Near Me - Knoxville, Tennessee

Stopped here on our long drive back from South Carolina. The service was quick and the coffee hot. The place was well maintained and a little crowded, it was difficult to find seating. A nice little Starbucks where you stop to refuel is just what's needed! read more

This is the Best Starbucks! I am a Realtor and I travel all over East Tennessee so I have been to lots of different Starbucks. The staff is ALWAYS friendly and helpful! The store is always clean and well stocked. 5 star service always! read more

Liars. I ordered a latte with whole milk. The barista said it was whole milk. But I saw him use low fat through the window. I asked twice. And I was lied to twice. If you don't mind paying full price for a drink made not to order, visit this Starbucks. If I wanted a sloppily prepared coffee drink I could have gone to the McDonalds next door and saved a couple bucks. At least they don't outright lie to their customers. read more

Unfortunately I'm one of those losers who comes here just to study and buys something once every other week. However, it's a great place to study and it's mostly college students here (all studying as well). The wifi is excellent and it is super clean inside. The drive thru here is amazingly busy. read more

This is a great Starbucks. It is a long way from home, but the employees make me feel like I am at home. Thanks Starbucks Knoxville.

Lattes are good, but when u order a large one you expect to get a large one. Not 3/4 of the way full. And i ordered 2 of em. So like maybe they need to work on filling the cups up ALL the way. They're not cheap. read more

Starbucks is always good. This location stays busy because it is right beside the interstate, but I've always received good service.

The coffee was great. The drive-thru was quick. The only reason this location gets 4 stars is because of, well, the location. Trying to get back to the interstate during morning rush is not an easy task. That left hand turn is not happening. Other than my surprise detour this morning, the experience was pretty great! read more

This is my neighborhood Starbucks. I am reviewing this location, not the company. I think it's very clean and the staff friendly. The morning drive thru sitch gets ridiculous, but simply parking and running inside Instead ( scandalous suggestion, I know) is always quick if the line is too long. As a chain that tends to run like a well-oiled machine anyway, this location doesn't disappoint in delivering the product you expect from Starbucks. read more

About a week ago, I was a patron at this particular establishment for the first time which will probably be the last time. I live over an hour away, and I had my trip planned to this location for a week. I was really looking forward to having my Smores Frappuccino. It is summertime. I want smores. And a Smores Frapp was really the ticket. Cold coffee, marshmallows, chocolate, and graham cracker crumbles. Oh yessssssssss. Give it to me now. Upon arriving, I felt the cashier was judging me because I was unsure of the size cup I wanted. Her horse was so high. Finally, I decided upon purchasing the "Grande". Anyway, I wait a few minutes for my so-called Barista to work her magic on my smores creation. She hands me my drink and says, "Oh there is no graham crackers in this because we ran out". Excuse me? Are you serious???!?!?!?! No GRAHAM FLIPPING CRACKERS IN MY SMORES FRAPP?!?!?! That's part of what makes a smore a smore. This was totally unacceptable and I do not appreciate the fact that I was not told this upon ordering. This establishment is SHADY, MISLEADING, and APPALLING. Thankfully, my hot coffee date I was meeting for the first time off Craigslist was the only redeeming quality of the day. Otherwise, my day would have been completely ruined. read more

I travel all over the area and I visit many different Starbucks. This location is the BEST. The staff here goes above and beyond for their customers! They are always helpful, professional and friendly! read more

This review comes with a disclaimer: I am a coffee snob and not generally a fan of Starbucks. When you go to any Starbucks sprinkled across the globe, you have a general expectation of the product that you are going to receive. This location is no different. They provide the average quality of drink that you will find in any other Starbucks. There's nowhere else around to get coffee in this area. So when you want coffee, you go. The end. But here's the thing...this location is pretty great. It's conveniently located directly off of the highway. It has a drive-thru. The staff is usually pretty friendly and don't act like they hate their jobs. The shop, including the bathrooms, is always clean. And there is adequate space to come camp out and study or comfy chairs if you're there to catch up with a friend...or a book. I don't love Starbucks, but this one is about as great as they come. read more

This store is so horrendous that I drive across town to get my coffee. Horribly slow drive thru service, no matter if there is a line around the building or only one car in front of you. The employees are rude and unhelpful, and openly talk about drugs, partying, and their dislike of their manager and customers within earshot. Beverages are subpar and sandwiches are often frozen in the middle. Would absolutely NOT recommend this Starbucks. read more

I went through the drive-through and ordered black and white hot chocolate. I'm not quite sure what they gave me, but it definitely was not black and white hot chocolate. It tastes more like steamed milk with some coffee or something. If I'm going to spend $5+ on a drink, it would be nice if it was what I ordered. read more