The worst starbucks in the world! Always hit or miss if they make your drink correctly. Dont dare order hot food. It will not be hot nor warm. We always do mobile ordering and it usually takes about 10-15 minutes for us to get there. We had to wait 10 minutes in a parking spot after going through drive after being told to pull into a spot for our normal 2 drinks and a breakfast burrito. Weve come here so many times and always leave disappointed. Its the closest to our morning commute in to work but today was the last straw. The drinks were horrible. Service is always horrible. We saw one of the baristas spill syrup on her hand and arm and she licked it off and out of the bag. Completely unprofessional and disgusting. Shes making drinks and food. Just wash your hands . Horrible starbucks. Theyre like zombies. read more

Drinks was really good. Got the passion fruit tea and the cold brew coffee. Servers was nice and friendly read more

Starbucks - two people holding drinks in their hands - Coffee & Tea Near Me - Independence, Missouri

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Terrible. Go here if u want the most crappiest service you could get. Teen employees being super loud, disrespectful to the customers, employees filled with attitude and impatience. The worst thing though...one employee went to the bathroom and I heard to toilet flush and then hardly even a second after the toilet flushed he was out of the the bathroom meaning he didn't wash his hands and then went back to work touching the food and the drinks. Idiots. Don't know the names but most of the employees had colored hair. Don't come here unless u want your food and drinks touched with musty crusty unwashed hands. read more

My most recent visits to this location have been horrible. Today, I was accused of not letting the drive thru person know I wanted my drink iced. I said it to her over the mic multiple times and she even repeated it to me twice just for me to get to the window and be handed a hot drink. I think told them what I asked for and was rudely told "next time let us know you want your drink iced at the speaker" and so I had to let him know "I did say it at the speaker and she repeated it back to me twice" he then didn't say anything besides "have a good day". Horrible wait time. Horrible customer service. Lack of accountability on behalf of staff mistakes. Do & be better! read more

Possibly the WORST drive thru "service" I've ever experienced at a Starbucks. 3pm, 2.23.19. Unfriendly, zero interest in being human. I remember when working at Starbucks was cool and the people were cool. Not this one, it's a Starbucks filled with the walking dead. read more

Unfortunately, they've earned their stars. This is the slowest Starbucks I've ever visited (first time - last time) and the customer service is the absolute worse I've ever experienced; at any Starbucks (and I've traveled all over the world). No greeting. No goodbye. No exchange of pleasantries....only the exchange of my money and my ordered items. She never even looked at me. The only reason I gave two stars is because my chai tea was good but the warm croissant I ordered was no longer warm since they took such a loooong time with the customer right in front me who only ordered one iced drink. I was expecting them to pass him a tray full of drinks with the amount of time they took to service him. I don't care that it's closest to my office, I will not be returning to this location or recommending it; ever! read more

I've visited this location 100+ times. Ensure you allow 30 minutes to go through the drive through. You will wait 30 minutes or 3 there is no in between. 70% of the time there are people in the parking lot asking for money. Some are VERY aggressive and will follow you to your vehicle. If you use the mobile order app. Ensure you order your drink 5+ minutes more than you would at an average location. Also, at this location your drink will not be on the counter waiting for you. Wait for someone to acknowledge your existence and ask if you had a mobile order. It's always a toss up. Wait an unpredictable amount of time in the drive thru or chance being accosted by people trying to get your money. The service and product is usually good. read more

Starbucks - Trash everywhere. Unfortunately a vagrant sitting here. Coffee was on point though. Not a good idea to hang outside here - Coffee & Tea Near Me - Independence, Missouri

Since the manager Jerry left, the service is slow, they get it wrong, drinks are watered down.

I found a new breakfast place. NO, it's not new at all, but today I decided to wake up at 6:15 a.m., and start working, (I work from home), so I could be done early. Then the tireds crept up on me, then seriously, I had to take care of it. I don't like coffee. The first place I thought of was Starbucks, it's like, within seconds of here. I walked in, and was pleasantly greeted by a staff who were way more perkier than I. I ordered the new Coconut frappe, and they had it out to me within seconds. OH My...it tasted like a chocolate milkshake, and the coconut flavor was strong, and the whipped cream on top of it with toasted coconut on top of the whipped cream. All for only $3 something. I never ever in my life thought I'd like something with coffee in it, I was wrong. The caffeine hit the spot, and the calories took care of breakfast and lunch. I think I was as perky as the baristas this morning. To heck with McDonald's for breakfast, I'll be drinking mine from now on. I don't prefer Starbucks, but it's within seconds, no work time lost. And they were fast. I looked for the cake pops, but there weren't any. I wanted to compare them with mine. all in all, a pretty cool place, good atmosphere, comfortable, and fast. read more

Honestly the only reason I can't give this Starbucks 5 stars is due to its location. It's near a bus stop that always has people lingering. It's not the easiest to get to and takes a few minutes to figure out how to get back to the highway once you do make there. That being said, the staff is really friendly and they got my order right and promptly out to me. read more

Starbucks - Berries & Cream Frapp - Coffee & Tea Near Me - Independence, Missouri

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After holding a year long grudge against this Starbucks, I decided to give them another try. Once again, I felt like I was invisible as I walked in the doors. It took them forever to acknowledge my existence. I had a hard time deciding what to get because I usually try to be creative, but didn't want to confuse them. I could tell they were getting impatient because each of the 3 bariatas insisted several times that they could provide excellent suggestions. No thanks. I can create much better drinks than you can, dearest Starbucks baristas. One extra star than last time because they smiled...and they offered suggestions, though I didn't want them. The mocha was gross. I gave you another chance, and you failed again. read more

This location never has its lobby open as a truck driver we can't drive thru and when calling and asking to be helped from the door the attitude is massive and employees are extremely rude. It's one of the only locations in this country that constantly has its lobby closed read more

Complete dump. Parking lot is in awful shape and difficult to navigate. I had to backup just to let someone out. Once inside, things went downhill. Started my order, but the barista did not wait to hear of my complete order and started to get the coffee first. This proved to be costly for me, as I asked for a breakfast sandwich and scone. All out. Waiting with my coffee while they went to the back to check for a replacement item. Didn't have that either. No offer of items they actually had, if any, so I paid for the coffee, ignored the flies in the display case (always appetizing), left my coffee on the counter, and left in search for a restaurant that was free of vermin and had food. Actual food. read more

First and foremost i understand that it is 5:45 in the morning, but they have been open since 5 That being said it is a place where you go to get coffee and coffee related products. ..just exactly how is it when you are not busy and you walk in the door and are showing the 2 types of coffee on brew and they only have one made...and they tell you it will be 2 minutes ....ok I can wait, just didn't want to. Secondly or is this thirdly...what ever. ...how is it that when you are not busy that the coffee sugar station is not cleaned and re-stocked....When will you get the time if you can't do it when it is slow...oh sorry the conversation with fellow employees was more important huh? The only reason I still give it a 4 is the fact that this is my regular coffee spot. ..so goes me being the Duke of this location. ..bad morning and I will rack it up to that, we all have those days....but seeing as how I rarely go in and this is how disorganized it seemed to be...I may stick to the drive thru read more

Starbucks - Early morning starbucks - Coffee & Tea Near Me - Independence, Missouri

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This location is so extremely slow. Line is always 10 cars long and barely moves. Takes about 30 minutes to get through the line. On top of that, coffee always comes out warm and not hot at all. read more

I've been going here since 2008 or 2009, and I really enjoy the people that work there. The manager always greets us when he's there, and as soon as we walk in one of the baristas will give us a 'good morning'. They're always quick to get everyone's order finished, and have no problem fixing something should you have a problem- everyone's attitude about working is really wonderful. I even had my 18th birthday at this spot! (With Starbucks all around and cake, it was the best ever!) The food they have is delicious, and a nice selection for a small Starbucks. The atmosphere is also quite nice and relaxing (very pleasant) and I plan on continuing to go there for a while. read more

Starbucks - A delicious bagel and mocha strawberries & creme! - Coffee & Tea Near Me - Independence, Missouri

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Would be a better rating if the order taker listened to the actual order. Had to repeat first drink 3 times and the second drink they got 100% wrong and had to correct. read more

So this is just another Starbucks... but I have to add a memo to this one of how simply fantastic the staff was. Drink recommendations, attentiveness, and quick action. One of the best I have ever been able to attend. read more

Horrible service. Cannot or won't make a drink as you request. I've been coming here for years. Service and quality has dropped. As if they don't care what you receive, they got your money. That's what is important read more

I go here quite frequently before work. I only do pick up orders (order on my app and stop by to pick it up). They are always friendly, have never messed up my order, and have remember my name. Idk if that's good or bad lol read more

Applying my new methodology to rate Starbucks - necessary because the 22,000 something of them are virtually identical, here's how this one shakes out: - Getting in and out - 2/5. The tiny parking lot co-mingles with drive through traffic. - Service - 3/5. I've only been inside a few times but am pretty sure they're friendlier in the 45 seconds we interact in the drive. - Noteworthy things - 2/5. The exterior is poorly maintained with fake bricks falling off and overgrown landscaping. They do have outdoor seating but it's surrounded by a parking lot and drive through. I'll round up to 3 out of 5 stars. read more

Friendliness - 3/5 Typically greeted less than enthusiastically, with a disingenuous, if barely there, smile. Cleanliness of Dining Area - 3/5 If one were to sweep up all the crumbs in this place you'd have one solid, impressive pile. Happily the guests have all managed to take care of the big stuff. I've never seen any Starbuck's folks venture out of their dugout. Speediness - 2/5 Too often, the busy work behind the counter doesn't keep pace with the frustration building among the folks waiting. Comfort - 1/5 This is not a warm place in the winter. There's a stiff but sunny wind blowing in that can easily be felt at every table. There's not a person in here not wearing their coat. It's perhaps 62 degrees inside? No couches, stuffed chairs, soft furnishings or comfy corners. Just a cramped space finished with cold, stiff, and uninviting tile and sealed wood. read more

They get extremely busy and are one of the most high risk stores in the area dealing with rude people dangerous people and other situations. Despite that the workers are usually very kind and quick their was only one person making drinks for most of the day and the lobby was closed yet my drink was ready for me when I got to the window. read more

It's VERY frustrating to order your drink and not have it made correctly! This is ridiculous to surely get charged for everything specifically you want in your drink and that's okay but to then have your drink tasting disgusting and not the way you ask for it is not right! The baristas need to read orders and prepare them the right way. read more

For the past few years I've been going to this location pretty much every morning. There have been a few instances of long wait in the drive through but typically it's very reasonable (5-10 minutes if the line is long). In generally it's a well ran location with very friendly staff. read more

This review is based solely off of the product I received and not the actual service of the location. I ordered the birthday cake frap and was told they could make it but I couldnt have the pink whip cream because they were out. When I pulled up to the window the barista asked me what I ordered, I told him and he said ok then I overheard him tell someone he forgot to put my order in. But to my surprise they did have the pink whip cream and the frap was not only delicious but cute! 4 stars for the frap. read more

Starbucks - Yummy!! - Coffee & Tea Near Me - Independence, Missouri

My friend and I came through the drive thru and had two separate orders. I knew going through the drive thru with two separate orders would be a little difficult but I didn't think it would be as horrible as it was. Rachel, who was at the drive thru was very rude when taking our orders. My friend and I ordered two venti frappes and she gave us two grandes, so we asked for her to change it for us and she got a serious attitude. Instead of fixing it right then and there she told us we needed to wait ten minutes to even receive our drinks. Then when we received our "corrected" drinks they were wrong AGAIN. We asked for our correct drinks again and she didn't want to give them to us. So we had to go inside and watch her make our correct drinks 20 minutes later. Will not be coming back here, and DO NOT recommend anyone coming and enduring the bad service here. read more

Management issue: manager needs to establish a level of professionalism at the counter, where customers can hear and see the activities of staff. Staff was drowning in orders, poor red head was doing the best she could as the main barista, with no help from the manager, UNTIL the poor girl started making mistakes, then he availed himself to help her. Then an employee arrived to take over the orders at the counter and she immediately started her arrival with a loud voice, talking about her feelings, talking about mistakes on her pay stub, coding on her cash till for tips, and then she took an order for a bagel that fell through a bag that apparently had a hole on the bottom, of which she made sure everyone could hear about the incident. (Please note from the level of detail in my message, that I, a customer, was privy to details that should have been discussed in the back office). I do not blame this young lady for her lack of professionalism but I do blame management for her lack of training and support. I also blame the district office for poor leadership training, it was clear that he thought he was doing the best he could. If you want Starbucks, don't go to this location, hopefully they will do what's necessary to get this location up to Starbucks standards. read more

Employees are nice and can tell that they are trying but the accuracy is off when making drinks. This location needs some seasoned employees to help out during the morning rush. read more

I have never encountered a Starbucks attitude so bad. None of their clerk has poker face. I ordered 2 cups of black tea with salted cream no ice. I repeated 2 times without ice. Then it was made to have ice. After I told them, they said with a blank expression that they could remove the ice. They then made two cups, one of which still had ice, and the salted cream on it had been mixed in the black tea. I once again told them about the not ice on the drink,while the ice between them was removed, there was no salted cream on the top. After that, I pushed the cup of drink without salted cream on the top. Their services still have no expression, and they don't ask why they are pushed off. Just dumped the drink and then slowly came over and gave me a refund, in fact, there is no expression on her face at all. Thanks them let me have a bad mood after I spend money on their story. read more

errand day, went to the drive thru and got an excellent voice happy & eager to assist me. He recommended the cold brew so I finally got to try it. he even made my 2nd drink with the almond milk. I loved it. very fast line too!! read more

Slowest drive-thru I have ever been to. The line was not even that long and the service was miserably slow. Expect to wait 30-40 min in line at this place. Very friendly staff and good coffee as expected but long wait times. read more

This place is my lifeline to the world. The baristas are always so nice and don't judge me for how much caffeine I need in order to function. read more

Good grief I've never in my life waited in a line at a Starbucks this long!! Never again!! No joke 15 minutes and still waiting!

A little pricey but love their coffee & it's worth the price some days.

It is exactly what you would expect. Same Starbucks quality in this neighborhood... Decent drive-thru, kind of fast... Nice place to meet friends before going to events at the stadiums. read more

This is the slowest starbuck's I have ever been to. Sat in the drive through for over 20 minutes with only 3 cars in front of me when I pulled up. This place is always disorganized and is in dire need of new management. read more

Some of the slowest drive thru service ever. Not recommended for a morning stop before work if you enjoy being on time. The people are usually really friendly though. read more

A good crew and good vibe during the day. The vibe changes at night but this is a function of the neighborhood that this SB serves. A very friendly and engaging staff. If you don't like your drink they are more than happy to make it again. read more

Can't say I've been in a store that was more of a mess. The in-counter trash can be the milk was literally overflowing. Three cups were protruding from the csn top, leaving no place to deposit trash. The men's room was a wreck. Trash on the floor. I gave them back the drink I purchased and see no reason to ever return to this store. read more