I marked my calendar for red cup day. I love those little cups and it really puts me in the mood. I am so glad I decided to order my drink for pickup in the store because the line was wrapped. Per usual, their drive through leaves a lot to be desired. Nevertheless, I breezed in, picked up my drink, got my cup and was on my way. I had a refresher instead of coffee since I was on the road. The dragonfruit is delicious. I was so happy the inside was well organized and they had my order ready. One of the baristas was standing there handing orders to people as they walked in, which helped move the line. read more

See all

My fave Starbucks location! Love the drinks & the Baristas are Kind,efficient & professional. read more

Starbucks - This drink was absolutely DELICIOUS & Customer service is always the best at this location!:-) - Coffee & Tea Near Me - Houston, Texas

This place works like a finely oiled machine. They get the in done and customers get in and out. Coffee was good and the egg bites hot the spot for breakfast. read more

Starbucks - Morning brew - Coffee & Tea Near Me - Houston, Texas

See all

I'm a Starbucks member, and I should have part ownership and stock invested. Visiting this Starbucks was horrible this morning, drive thru took at least 20 minutes on 4 cars. Didn't make any sense the wait time. Then my coffee wad horrible! Will never visit again. read more

Starbucks - Horrible drive thru time. - Coffee & Tea Near Me - Houston, Texas

Hello . I don't really leave reviews but today I will . I love me a good cafecito " coffee " I have stopped at this location a couple of times and the past times it has disappointed me . I have order the same order because I wanna give them a chance . Idk what it is but make that coffee with love please put a little effort I know work sucks . Yall making the drinks with no effort and that makes me pretty sad , have a beautiful day thank you read more

Fast drive thru lines, friendly workers, consistent coffee taste. Caramel Mac could have used a bit more caramel but I just like it very sweet. Ask for more if you like it sweet too. read more

See all

Personally, I like this Starbucks the best in the willowbrook region. I got an iced chai latte and an upside down caramel Macchiato. Juan was very friendly and quick about my order. read more

Sent to the hospital over my dairy allergy! I asked for almond milk and was given regular milk!!!!

Ordered a grande golden ginger drink and a green tea unsweet. The ginger drink came out as a child's size. And the tea came out match a with milk. Had to wave her down to give me the correct green tea. When asked if the ginger was the right size she said yes that's a grande. Clearly it is not. read more

Starbucks - We were ripped off... - Coffee & Tea Near Me - Houston, Texas

I love the atmosphere here and it's my go to Starbucks since I only live like 5 minutes away from it. The baristas always do such an amazing job and give good customer service each time I come in. I especially love it when they know my name and say hi to me right when I walk in. Also, Shoutout to Ray and another barista (idk his name) for my amazing surprise drink today, thank you! read more

Starbucks - Caramel Brûlée Frap - Coffee & Tea Near Me - Houston, Texas

Worst service ever, you would think the customer is always right, not here. If I were you I would just high-tail to the next one down the street. Smh. I feel sorry for the Starbucks brand for not all locations are like this one. If I could extend negative stars, I surely would read more

Your typical Starbucks with long drive through lane and packed on the inside. Although, surprisingly, the cashier who was helping me on this particular day was super friendly compared to your typical Baristas. She even made sure that she spelled my name right where most Baristas would just put down "Billy" on the cup. I ordered the White Chocolate Mocha and it didn't take too long to prepare despite the number of people waiting in line (I didn't use the drive through). I can't speak about the quality of the food they offer here since I didn't get any, but this location doesn't get any complains from me. read more

See all

I swear this location ALWAYS messes up my order in some form of way. More recently, I came here and ordered 2 grande iced caramel macchiato. Got to the drive thru window, they scan my phone, and they only handed me 1 drink and asked me was there anything else I was waiting for. Specified I ordered 2. They then stated they had only charged me for 1 and had to charge me for another. This has happened TWICE and it's quite irritating... twice at the same location!!! Hope they improve by repeating orders to customers BEFORE they reach the drive thru window, and pay. It's extremely inconvenient having to pay for another drink and wait for it while everyone behind you are irritated as well. read more

Soooooo....I was sure I wanted STARBUCKS and then the most nastiest incident occurred. As I approached the door I stopped and looked inside to see the manager scratching her scalp with her hand profusely as if she had bed bugs or fleas. I stared so she would stop; however, this continued for a minute or so. I immediately bow-faced and got back in my car....I just can't. I'm sure the coffee and or other purchase would have went smoothly;however, this just ruined the anticipation of a great beverage... read more

Staff is consistently rude. They need to work heavily on their customer service skills that Starbucks is known to have. Drinks are always inconsistent. Overall: this Starbucks need to work on consistency and honing their customer service skills. read more

I don't understand the customers who have written negative reviews of this Starbucks. I love it! It has been my go-to location, almost daily for well over 10 years, and all because of the manager, Sam. She always has a top-notch crew on hand, and when they get slammed by a rush, she jumps in to operate the bar with both hands and get them caught up--even when she was quite pregnant! Staff is super friendly but also good at their jobs. Back before the pandemic, they all knew me so well, they would start on my usual order when they saw me get out of my truck in the parking lot. I'd walk up to the cash register and they'd hand me my drink and ask, "Anything else today, Keith?" I'm a longtime, hardcore Starbucks addict (I had my first gold card when they were black with just a gold cup design on the front) and I've been to locations from one end of this country to the other, and Sam's Starbucks is one of the best I've found. So, take those negative reviews with a grain of salt and trust someone who really knows. If you have a problem at this Starbucks, ask for Sam and tell her Keith said she would make it right. read more

Zero stars would be better. The children working here are just rude. They don't have iced coffee? I'm sorry we're out of all sweeteners except real and "raw" sugar? They closed the lobby at 4:30 for no obvious reason. I hope it was to restock and clean. But doubt it. Management needs to clean house. read more

Service at this location is always Excellent, The Barista's are always very Professional & Kind spoken towards the customers. I usually go thru the drive-thru & appreciate that I am treated with Respect even if I only request an Ice cold water , which is much appreciated on these HOT 100 degrees & hotter Summer days!... Special Shout out to #Starbucks Barista Kaytlynn aka ( Kate) read more

This location is brilliantly staffed and I have never had a single problem with any of the staff in the years I've been coming here. I have used both the drive thru and ordered inside. Even when very busy service is as quick as possible. Everything I've ever had has been really yummy from this location. It's a good drive thru location for being part of a 'pay it forward' chain...I've actually started a few myself just because. The drive thru is a little weird because it's on the right wall {when facing the building} of a small strip center and getting in and out can be challenging - out especially because you cannot see around the building if there are incoming cars in the driving lanes. read more

This my go to ! Always get my order correct and staff is so friendly. Probably one of my favorite Starbucks to stop by! Happy girl here :) Love my grande iced caramel macchiato with extra drizzle! read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

Starbucks is great. Duh! I don't have great service experiences at this location but they always get the drinks right and I come here rarely due to location. For instance, this morning it was about 25 degrees outside: the barista curtly said... chip? Then handed me the machine through my car window and had me hold the machine and my card while she shut the window... It was kind of weird! But whatevs. Someone told me this might have to do with fraud, but a little friendliness goes a long way in these situations. I'll still buy from you Starbucks. read more

This place isn't bad by any means, but they never seem to get my order right. Even so, they are always friendly and have a good attitude. I think that's always a plus and well worth making note of. read more

Three strikes your out! 1) Moldy Bistro Box 2) Mixed up a drink wrong put in something I was allergic to even with specific instructions 3) No napkins, fork for food or concern when asked for a moment to check if food was right. read more

The staff at this location is super nice and there always a line going to the drive thru, so we came inside. I like the location because its close to the mall area and I can go and grab a coffee and leave. There a nice seating area that I can sit and chat with people too. The baristas know how to make the drinks here... read more

See all

I used to enjoy coming to this location until they hired new workers that couldn't even make their basic drinks. If I ask for a caramel Frappuccino, I want it to taste like caramel. Not water, not coffee. Caramel. They have the audacity to raise their prices and service has gone out the window. read more

my fave starbucks in houston! im honestly not a huge fan of sbux espresso--but as an ex partner and someone who needs the energy, it works for me! this store has amazing staff, i come here every day before working at petsmart and i always feel so happy after getting my drink. the partners here really make my day, and i always appreciate that ive gotten a real genuine connection to the people behind the bar, and a really well made drink. they make their drinks perfectly here, never a complaint. keep it up! read more

I normally drive to this Starbucks because it has a drive thru and it's near Costco. It's also been my go-to since the employees are so nice and friendly. Every time I have visited this Starbucks I'm greeted, and they seem to love their job. I really like on how they strive with customer service and happy to see you there. It's great to see employees so happy to work... or hopped up on coffee, lol whatever the case is I love that! I've never been inside just drive thru, they are quick and convinient. My order has been perfect every time and if your looking for a little sunshine to brighten your day these employees bring it read more

The kindest staff! Jose is always chipper and has the best attitude. He made my day! Their drinks are definitely the best from the Starbucks in the area. read more

The drive-thru was ridiculously long, inside wasn't much better. Really s-l-o-w despite all of the hands on deck! Maybe their employees should have their own products, to speed up. Thankfully a seasoned member jumped in and took my order. I had to ask several times if my order was ready! read more

In 2 years of ordering this way, this little barista is only the second in likely 100's I've ordered to take it upon herself to THROW AWAY a huge portion of my drink because I only "ordered a grande". I also ordered, AND PAID FOR, additional shots, which adds volume to the drink. So I ask for my grande in a venti cup. I will not apologize for not wanting a chunk of my $8 coffee to be thrown away. I'm sorry the extra shots keep it from fitting in a grande cup, hence the request to put it in a venti cup. The last time it happened, they offered to remake it. This adorable Gen Z'r just said "sorry". I guess she thought she would do what was best for Starbucks and only measure enough to fit in a grande and put it in a venti cup and throw the rest away. I go to this Starbucks all the time and most of them are amazing. I've never seen this dipzoid before, but won't allow her to touch a drink again. Hopefully she'll be gone soon. These are the geniuses that will be running the world one day. Yay... it's going to be awesome. read more

Out of every Starbucks I've been to, I have to say the customer service here is the absolute worst. The employees mostly chatter amongst themselves and only half pay attention to the customers in the lobby. They would sloppily knock inventory off the shelves as they dragged their feet along the ground before grudgingly turning around to pick it back up. Definitely stick to mobile orders. read more

Never in my life has something like this ever happened before. I bought a drink and had to use the bathroom so when I did, after about 15 minutes the manager knocked profusely and threatened to call security because i was "in the bathroom for 30 mins" and their "bathrooms aren't meant for that..." I have never had an establishment rush me as a paying customer to use their bathroom. I am disgusted by the incident and turned off from Starbucks now. I wish I had asked her name so that I could report this issue to corporate so I'll just report the whole location. read more

I don't normally patronize, partial as I am to independent shops, and wouldn't normally review, so ubiquitous a chain, but every so often, one location stands out from the pack. Starbucks has really gotten back to their roots with the Pike Place roast, and I regularly buy their beans for personal consumption, especially the African varieties. But again, you could get those at any location. The staff at this Willowbrook area location is particularly friendly both amongst themselves, which gives off a positive vibe to customers, and with the customers themselves. As I've become a regular here, the baristas have learned my name and my order, and a noon hour stop on the patio has become an anticipated respite in the middle of my day. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

I mainly visit this Starbucks' drive-thru. Sometimes there's no line and sometimes there's a long line (like today). But hey...it was the morning, Starbucks' prime hours! The staff is always super nice. And getting in and out of this location is pretty easy. read more

I like this location, as with many there is a drive through however, I usually go inside and there is hardly ever a line. This location is smaller than most and there is not a lot of seating options if you are hoping to work and need an outlet to plug into. That probably would be the only complaint here. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

See all

Great service! The Batista's here know what good service is. They know there regulars by name and what they drink. I cant help from feeling like this place is the vein of my existence. Especially after i averaged what i spend here in a month... Addiction isn't always pretty but it sure is satisfying... Until next time. read more

My go to Starbucks location. Customer service is great, everyone I've met have been helpful and friendly. Drive thru line is not as long as other locations and moves fairly quickly. read more

The BEST STARBUCKS team ever. This team is awesome anyways have great customer service. When I bring my daughter in they make her feel special by putting her name the sticker of the cup. My Grande blond roast with 3 equals cream and cinnamon powder is typically as close to perfect as can be. read more

3.5 stars out of 5 rounded up to 4. I am not a regular at this location, but I have gone to this location sporadically for the past 15 years. Comparing my visits to this location to other Starbucks locations, they have been OK. I cannot really think of any issues that I have had here. Getting in and out of this location in Willowbrook Plaza (17731 State Hwy. 249, at the corner of 249 & 1960) is often much easier than the location at the Commons at Willowbrook, (7606 FM 1960) across from Willowbrook Mall. read more

Why is The Salted mocha caramel frappuccino still on the menu when the salt is not available??? I've been to 4 different locations and they were out of salt. read more

Starbucks - What is a salted caramel mocha Frappuccino without the salt?? Hum.. I'm not sure. Lol - Coffee & Tea Near Me - Houston, Texas