Tried this Starbucks multiple times and unfortunately had the same issues each visit. The customer service hasn't been great, and my drinks are often made incorrectly or not up to standard--especially when compared to ordering the exact same drink at other locations. I really hope this improves, because it's a great location and very convenient since it's so close to my home read more

This place is very busy! However; this amazing team made it look effortless. They work like a well-oiled machine! Very friendly, professional and organized. Definitely recommend! read more

the most burnt coffee i have ever had in a starbucks, young boy at the drive-thru was very condescending.

I went to this location bc it was the closest to the kingwood hospital, I ordered a venti drink, a bottle water and a apple croissant! the drive through people weren't friendly and they gave me my drinks but not the food. Once realized I didn't get it I called to the store. I explained to the lady and the she transferred me to her manager i'm assuming it was a gentleman that was of no help and NOT the tone of good customer service what so ever! I am not around here so I can not go back for a refund or to pick up the food but that was the only suggestion to me, but again not in a friendly way. It was my fault however I have worked in management customer service over 17 years and I know this service is NOT up to standards for Starbucks! read more

It's the neighborhood joint. Close to my place so there's the convenience factor. The issue however is the waiting time, particularly when you go inside. If you haven't figured it out by now, preference is given to the drive-thru. More money! It's always about the almighty dollar. So, we put up with it. Went by Sunday and the place was filthy. No one cares. read more

Starbucks - a woman sitting on a chair in a coffee shop - Coffee & Tea Near Me - Humble, Texas

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New Years Day, tall guy with glasses, black hair black stubble beard decided to throw a tantrum and disrespect my GF and I with the WINDOW OPEN. He asked a question about my drink that I didn't understand and I replied "I don't understand your question, it's the mobile order for my GF ____" to which he turns around, throws his arms in the air and yells to his coworkers about us not hearing him or something. Ruined my girlfriend and I's day. read more

I love this location. The drive thru usually has a long line but the wait is short and the baristas are friendly!

I was here for a bidness meeting. This is a busy location. The drive-thru lane snakes through the actual parking lot for people who walk in to the shop to see and hashtag be-seen so when you try to leave you get boxed in for 30 minutes by the large number of idjits in the drive-thru line who block you rather than leaving you space to get out each time they inch forward - I hope the barista spit in some of you peoples' drinks just for that if not also for some other things for good measure. Inside the shop was incredibly loud. We were having to shout at each other to be heard like it was a gat dang club you were up in getting bottle service and we were sitting next to each other so it is not like distance was an issue that could have easily been resolved since some problems do have simple solutions. That is not a peaceful coffeeshop experience. Since there was so much foot traffic the men's restroom was also filthy and looks like it had not been cleaned in some time. If you were on a bender and woke up here three years later you could not distinguish it from the one down at the Greyhound. It was so loud inside we ended up going outside so we could finish a conversation without shouting and asking each other to repeat things. All of the tables outside were sticky like there had been a frappuccino throwing party out here just before we sat down. I have never seen outside tables that dirty, that uniformly, so I feel like someone or persons did this on purpose. Someone should just hook up a hose and hose down everything out there and that would be an upgrayedd. This location should suffer a fate so cursed as to be located in Kingwoo ... wait. read more

I have frequented this Starbucks for the past three years and I have always been disappointed, the drinks are never up to standards and the customer service is blah. Frappes are usually thin watery not frozen slushes and hot drinks taste watered down. Also they seem to always be out of a main ingredient, for instance if I order a Creme brûlée Frappuccino, which is a frozen drink with whipped cream and pieces of creme brûlée sprinkled on top, the creme brûlée is missing. Instead of telling me that they were out of the main ingredient upon ordering, they hand me the drink with the obvious missing ingredient and wait until I am shocked and ask where it is. I could have changed my order before waiting in the long line just to be disappointed. Not cool. Here's to hoping that the new year brings better Starbucks, for some reason I get a ton of gift cards for this place every Christmas, damn stocking stuffers. read more

I came through the drive through with my boyfriend and we wanted to try some "surprise me" drinks as we've seen on the internet where the barista gets to customize and create a drink for the guest. We wanted to try something new and fun. When we get to the intercom and Sev took our order. We asked for the drinks and he was extremely rude. He didn't ask if we wanted it iced or hot or if we wanted coffee as we expected. When we get to the window we see he made two hot drinks which isn't what we were asking for. We asked if they could please be iced drinks and he replied "oh..well they're already made" "do you want me to remake them?" He remade them after we expressed we'd like them to be iced. As he gives us our new drinks he then tell us to "never order like this again". Sev was SO rude during this whole thing and he honestly seemed like he hated his job and as if he was depressed. His customer service was very poor and should go through training for such thing so other guests can avoid the same thing we did. We were just looking for a fun new experience at Starbucks and honestly received the complete opposite. UPDATE:I spoke to the manager on duty for the mid shift and he was absolutely amazing and very helpful! He apologized for the poor experience and said he was going to talk to Sev. I was very upset at first but after talking to him he made me feel much better about the whole ordeal. Thank you so much to the management! read more

Did a quick swing by recently. Clean store, fast service, and the employees were all really sweet!

This Starbucks is the BEST. I come here all the time, and sometimes have large orders to bring to the office. All the employees are outstandingly kind, quick, and efficient. Today, Liz took a large order for me and was super nice and helpful. I can't say enough good things about the service here and have never been disappointed in a visit! read more

I mean where do I begin with this location? I've tried countless times to give them chances to make my coffee right. What I find interestingly enough is that when they mess the coffee up and you bring it to there attention to make you another they give you an attitude as if you did something wrong. Excuse me but I paid MY MONEY for the coffee the way it SHOULD be made. Starbucks is paying you to do your job and to offer me a service. Get over it. These people really don't care for there customers nor the quality of a well made coffee. I think I'll bring my business too the Northpark location from now on. They seem to actually give a shit about there customers. you won't be getting another penny from me. read more

I'm not sure if I should blame this store in particular because the salads are prepackaged when they arrive at the store , so I am not going to give a low star rating still my favorite Starbucks , managements always so caring and they work so quickly , I drive from Northpark to Kingwood drive to go here the lines are way shorter and less wait time , this place rocks at the speed you get your coffee and always made perfectly . Had to share my fly in the salad though little too much protein for my taste Lol . read more

Starbucks - The extra protein in my protein salad . Thankfully I spotted it before I put it in my mouth - Coffee & Tea Near Me - Humble, Texas

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Updated review: change in management obviously.. much better service and noticeable improvements.......iam a gold card member anxiously awaiting to use my Happy Monday offer for a free pastry today. However waited in the drive thru line for 20 minutes. When I paid it was 5:19pm and the cashier said sorry offer ended at 5pm. I told her I was in the car line for that long and no reply. Then when I looked inside there was nor one person in line inside store. I saw 3 baristas so it's hard to explain the delay in service and poor communication skills. read more

My friend and I were treated very rudely at this location by a worker who appeared to be the manager. We asked a polite question about seating since it was raining and were met with this response: "Can't you see the signs?" The sarcasm continued until we finally decided to get our coffee elsewhere. There was no need for his demeaning remarks and I will not be returning. read more

Drive thru. Long lines early in the morning but the service is fast --- and the baristas always seem to make me laugh. There are many regulars here; evident by baristas starting drinks for people in line before ordering. read more

The service here is fine but the logistical decision making needs improvement. Why would you close your lobby when you have a drive thru line out of your parking lot. Every other Starbucks has an open lobby for sales. read more

A very good Starbucks location in a nice quiet area. The lines can get long here but the service is always fast. I like this spot because the internet is faster than most other Starbucks. Because of where it is located it is easy to get work done while enjoying your favorite hot or cold beverage. read more

Starbucks - Hard to admit but I love my Oprah Chai Tea Latte - Coffee & Tea Near Me - Humble, Texas

My family and i had a great customer service experience yesterday going through the drive-through. We brought our dog along (for a puppaccino, obvs) and the sweet barista, Faith, was probably more excited than my dog that she was at Starbucks. Faith served us with a smile, offered us water while we waited on our order, and frequently told my dog, Moxie, how cute she was. Our drinks were tasty and the customer service was 12/10. read more

This location is my favorite Starbucks in the area. Their outdoor seating is refreshing (unless there are a lot of smokers) and generally pretty cool with good tree cover and umbrellas. They have ample indoor seating with quite a few nooks you can hole away from an hour to enjoy your coffee and catch up on emails. They have electrical outlets, comfy seating, and quite a few tables. Baristas are friendly and fast. read more

Starbucks - Coffee & Tea Near Me - Humble, Texas

I love this location and refuse to go to another one unless I have no choice. I live in Kingwood but work in humble so it's like a 15 minute drive and on my breaks I literally drive all the way to Kingwood just for coffee and then go back to work. I go so often they already know my face and greet me like we're friends who see each other on a regular. Lol. Love it! read more

This Starbucks is my favorite ever! The staff is always so nice. There is a male employee (the manager I'm assuming) who always keeps his coworkers upbeat and he makes funny jokes. They are extremely accommodating too. One day I asked them to microwave my drink because I let it get cold, and they made me a brand new one! Never too crowded to find a seat either. I will go out of my way to go to this great Starbucks! read more

I think this was the first Starbuck's location I ever visited. It's older, but it still cranks out the tasty stuff. I like to come here after work or during lunch time to get a little cup of energy. The staff here is really nice and it can be a quiet stop in a hectic day. read more

Starbucks and I go way back. I used to work for the company for many years and have visited locations across the globe. Because of this I have become very particular about what I look for in a "great" store. Ambience, consistency and friendliness are the top three factors I look for, and this location hits each nail on the head. The location is very cozy, with different types of seating to suit all needs (armchairs, long community table, and the standard 2-4 top tables inside and out). The drinks are made perfect every time I've been there, and the staff goes above and beyond to be friendly and personable with each customer. Some times while working I end up hanging around for hours (getting lots of free refills in the process), and not once have I ever felt that I had worn out my welcome. These partners are really fantastic. :) read more

I've only been here once helping an elder customer run errands so I can only speak to the service which was above and beyond anything you see most places in and around Houston. This old fella had never been to Starbucks and wanted to know what all the fuss was about, well after all the laptop crowd quit their gawking and guffawing at his questions about the menu the barista like stepped back in time for this guy explaining everything and making sure he was ordering the coffee he wanted and doing so with utmost courteousness and polite professional service. I've never stopped at this Starbucks's before but I will again. read more

Five stars just for the three hilarious baristas that are here working right now. They had us in tears from laughing. We told them it was by far the best Starbucks experience ever. The cashier was super helpful with giving information about the area, too. You've got three great employees, Starbucks! Wish I would have gotten their names. We were there at noon on February 24th in case that helps. read more

My home Starbucks. Very smooth experiences here, but packed on Saturday am. But, otherwise stellar service. I visit here often.

My favorite Starbucks in Kingwood... Always clean nice and friendly.. Love the remodel so much more room and nicer to just hang out and veg..... read more

Unfortunately, as a Starbucks employee myself, I was pretty disappointed with the service we received. The partner taking order in drive thru was quite rude. I usually love coming to this Starbucks when visiting family because they're generally very nice and welcoming to a fellow partner. Drinks were great, just wish the partner had a bit more enthusiasm. read more

So, this place is fine, as far as a Starbucks goes. No complaints about the drinks, but the smell when you walk in! I would typically be greeted with the amazing aroma of espresso... But not here! The smell is flat out funky! Usually, the smell is that of soured half and half...sometimes, though, its just gross. read more

I love this Starbucks!! Sara is my favorite Barista! She is always super friendly and makes my morning with her super beautiful smile and warm attitude.. Not to mention her drinks are always right on point! The staff is great here! I suggest this Starbucks to anyone in the area!! Keep up the great work guys!! read more

This place is terrible! It doesn't seem that they actually put coffee in their coffee. The lattes are just super sweet milk & half your cup is foam. Not sure what the problem is since Starbucks is a chain & the recipes are the same coast to coast. Maybe it had to do with the fact that 5 dudes were running the show, goofing off instead of following customer orders. read more

Love this location!! Always clean and always friendly faces behind the counter for my morning/noon/or night pick-me-up :)

I am always disappointed when I leave here. This is the slowest Starbucks I have ever visited. On multiple occasions, I have ordered a drink in the drive-through line on my way to work and had to wait 15-20 minutes for my drink. I would have left if I hadn't been stuck in the line. The staff of too chatty and don't realize people have places to be early in the morning. It's one thing to be friendly and another to have no disregard for people's time. Also, if the staff was allocated and trained properly, the place would run much more efficiently. There should always be two baristas staffed during high traffic times. I think the main holdup is when there is one barista fulfilling all the orders. read more

i love this place the location is perfect for me this is my daily first stop while my way to the work the services very good and fast and the staff is really nice read more

i went to this location earlier today and complimented the very cute barista saying she was really pretty, she went speechless for a little before lighting up and saying thank you. she was the prettiest girl i've ever seen and her foundation even matched her neck, i was gonna go back to get her number but had plans that i was cutting it pretty close to already. 5/5 for this starbucks and 10/10 for that girls blending skills and ability to make my heart race read more