Service was amazing! Kind and helpful and they offer a free, yes , FREE big bag of coffee grounds for the gardener enthusiasts! How cool is that!? Also, the whole place was just a step above several of the other SB locations...Good job Hixson! read more

"Someone else is happy with less than what you have." -Anonymous Reading all the incredibly negative reviews at this location made me wonder why anyone would complain at all. Let's be real . . . If you are fortunate enough to be at a Starbucks, you are not exactly poor. It is really a shame when people complain about the small things they have no control over anyway. ********* We are talking about a Starbucks store. If you have never been in one, you have been living under a rock. Starbucks are all pretty much the same. This location is one of the cleaner Starbucks in the Chattanooga area. Be happy about that. :) If you are going to complain about having to wait in a long line for your beverage, call it in ahead of time. Starbucks will allow you to pre-order your drink; problem solved. This Starbucks has always been efficient. The baristas consistently get the drinks right. That alone is saying something about excellence. You want to talk about friendly? This Starbucks consistently has shiny happy smiling faces. Add to that the baristas are calm and they don't rush you, and it's a comforting time. Sitting and slowly sipping my hot Chai Tea Latte is a pleasure as the light brown elixir glides down my throat and warms my tummy. I started going to this particular Starbucks a year ago, and each time, the store has been neat, tidy and clean inside. Stock is consistently replenished since this is a busy Starbucks, therefore, stock rotates often, which provides the freshest product. I find that it is always a pleasure at this particular Starbucks. Calm down, relax and enjoy your life. read more

I've been really impressed over the last year at how well the Starbucks team here has managed the ups and downs of life in the time of Covid. Courteous, punctual, and accurate is what I've come to accept and see each visit. read more

I have mixed feelings about this Starbucks. On the plus side, they have some of the most friendly employees of any location I've visited. On the other hand, it is the slowest Starbucks I've ever been to. And I've been to a lot of Starbucks. (Like, easily over 100-- probably more like over 200 amongst the many I've gone to in airports, Target outlets and stand alone stores.) But enough about me... the consistent wait of 10+ minutes for even a simple drink at this location gets a little tiresome. This seems weird to me as it usually appears that there are plenty of folks working. Hmmmph. I'm also not in love with the fact that the drive thru seems to get more attention than the folks who order in store. It's kind of like when you're in a store and the clerk ignores you while helping someone on the phone and you're standing right there! I got my butt out of the car to come in here! C'mon! Certainly not my favorite Starbucks, but they get the job done-- as long as you have time to wait. read more

It's a Starbucks, you know what you're getting with this chain coffee place. The employees are amazing and so friendly, the drinks are always made correctly and if not, they'll bend over backwards to make it right. The 3 stars are for how unbelievably slow they can be. It doesn't matter what time of day you visit, there is always a line of cars in the drive-thru and a limited number of parking spaces. This isn't the place to go in you're in a hurry or have to be somewhere. I've even ordered online to hoping have my drink waiting for me when I got there and still had to wait through the line of people there to get my drink. read more

I just want to say that the lady was super nice and she made me a pumpkin ice coffee and a bagel it was absolutely delightful this was in October tho in fall but I 100 percent recommend going to Starbucks on Hwy 58 read more

They always get my order right. They are very friendly and quick. However they are very popular and sometimes the drive thur line gets crazy. But that's just world we live in were people rather wait in line than walk in a place. This is my most favorite Starbucks! read more

Starbucks - Coffee & Tea Near Me - Hixson, Tennessee

Best starbucks I've ever been to. Theyre so nice here and the coffee is always spot on.

This Starbucks was awful. I ordered a shaken espresso and was handed a cup that was basically milk. I was very polite, and got back in line to ask for a remake and she apologized and told the guy on cold bar. We waited for 10 minutes and the guy never handed it out. Then I got back in line to ask for refund. The girl seemed super confused and like she had no idea how to issue a refund. I said fine, can I have a plain iced coffee. Then, the guy finally looked at us, claimed to have handed the remake out the drive through, and made it again. Still wrong. Finally left because this location can't make drinks and also doesn't know how to offer good customer service. So much for customer connection. TLDR: never got a refund and drink was still nasty. read more

I understand that serving quality food and drinks is what we all want, but the drive-through for Starbucks on HWY 153 is ridiculously slow.

What can you say. We went through the drive through and a voice from a mechanical box welcomed us and asked us what we would like. We ordered our drinks drove to the window where we exchanged payment for our drink of hot water poured over ground beans mixed with hot milk (non-fat latte). This was the Starbucks experience, consistent but not a magical experience. We got what we wanted. read more

Starbucks - Food in plastic - Coffee & Tea Near Me - Hixson, Tennessee

I will agree with other fellow Yelpers in this conversation that this location is very slow. But! Very pleasant and kind workers. I never try to complain to them because they are very kind. So! They will have my business because they are convenient for me to run in and out of! read more

Another Starbucks another state. On the quest to hit all the SB across this fine country I stumbled upon this gem. This location is easily accessed and they have a drive thru that I must admit moves fast. I ordered my usual white chocolate mocha which came out as expected and tasted good. We also got some sweet treats to have. The food and drinks came out fast and the wait wasn't bad. There were 4 cars in front of us and it seemed like no time before we were in our way. read more

Great staff and great Starbucks. Management needs to get off there butts and quit understaffing the place. I love the employees. But cooperate needs work. read more

On my off days, I value my rest and time relaxing at home. I work in the medical field nearby and am a frequent flyer at this location. This morning I got out of bed and told myself it was going to be a productive day. After running an errand I stopped by Starbucks to treat myself to a PSL and get the endorphins flowing. I ordered on the app and my order was ready before I got there. As I was leaving and got into my truck I was so excited about my cup of joy that I forgot it was on my dash as I tried to exit the parking lot swiftly as someone was waiting for my spot. Well, you can guess what happened next. And now my freshly cleaned truck will smell like Pumpkin Spice til the end of the season I went back in looking like a sad puppy fully expecting to purchase a new drink and was greeted by Ricky & Erin (those are their human names, only God knows their Angelic names) and asked if I had a spill. I told them what happened and tried to purchase a new drink and they insisted they remake my order for me free of charge. To them, it's just a cup of coffee. To me, it was the pick me up I needed and my spark of joy to get my off day started. I just wanted to give a shout out to Erin and Ricky for being such kind souls and being so kind. They were both so sincere and kind and that type of human interaction can be a rarity now a days. So thanks Starbucks for always putting a little pep in my step, and for spreading basic human kindness. 10/10 coffee. 10/20 customer service. read more

They need more staff. Slowest turnaround ever. I have never seen so many people waiting in line at a Starbucks in a small city. This is not New York city, this is a small city. And there were an equal number of customers waiting in line at the drive through read more

Starbucks - I have never seen so many people waiting in a Starbucks in a small city. - Coffee & Tea Near Me - Hixson, Tennessee

This used to be my go-to location. Now it's just my last resort location. The staff they had up until the late part of Summer was AWESOME. Friendly and made sure they gave you hot, fresh coffee. After late Summer, looks like they got an entire new staff almost. I've had to contact their corporate office several times for not having coffee (or rather too lazy) to fix new coffee. I've had instances where I specifically ask for room in my cup, only to see there was no room and because of that, my hand got burned by the coffee. The list goes on. The culture is just not the same as it was with the old staff. I haven't completely stopped coming to this location, but only because I am in this area often. It's not the worst location but it can definitely be better. read more

Starbucks - They offered a free sample of some sort of cinnamon roll. I can't remember the exact name but it was good. - Coffee & Tea Near Me - Hixson, Tennessee

another typical Starbucks, with easy access from Hwy 153 so the convenient location is nice, though it makes for a sometimes lengthy drive-thru wait time. you can use your mobile ordering in the Starbucks app to make the process a little easier and save some time but I typically find the line inside to be very short, if there is one at all. FYI: you can't really judge the possible line from looking at the parking lot since most people are just sitting at a table, with their favorite electronic device, or perhaps even another human. (gasp!) read more

I'm an everyday starbucks visitor. They remember how I like my beverage and are consistent with their interpretation of it. the staff are fun & quirky - as Baristas should be. they engage their customers & ask follow-up questions to activities outside of the store. endearing & warm. A pleasure to do business with! read more

It's a Starbucks- been to one, you've been to all. Service is hot or miss depending on their moods.

I always love the Starbucks atmosphere. Everyone is very friendly. Free wifi, newspapers and chillaxation. They are very clean, customer oriented and polite. Very rare occurrence in most places nowadays. I actually learned a fun fact. "chai" also means tea. I order a tea, tea... My children laughed and laughed when the worker told us that. Keep up the great work guys!! read more

Not my favorite Starbucks. I mean, it's ok. The staff is hardworking usually. And they are sometimes friendly. I get coffee here sometimes. You know what I mean? It's clean on the inside usually. read more

Couldn't believe how energetic, friendly, and helpful the staff is here, especially Tyler!

First off, I understand that due to Covid we need to wear masks and keep distance, which I did. Upon attempting to place my order the lady couldn't hear me so I pulled my mask "AWAY" not down or off of my face to try and speak and the woman immediately told me to put my mask back on and her attitude became very nasty and she was not upholding a good customer service standard! She repeatedly stated my order incorrectly and never made an attempt to apologize for her attitude or the situation. On top of all of this , they forgot my danish! This was the worst experience I have ever had at a Starbucks, I'm disappointed!! read more

Drinks are fantastic as you'd expect for any Starbucks that isn't inside of your local grocery. However, drive-thru service is extremely slow (took me 9 minutes) along with some employees whom are vague and not caring. Would consider visiting again. read more

Just had a terrible experience here. My cousin who is 13 went in alone to order a drink. She was told to stand on a square after she ordered (understandable bc of COVID). So, she stood on a square. A very rude employee came up to her a minute later and said, "YOU need to stand on a square like everyone else in here". There were taped squares behind the bar that she couldn't see, and she only saw the square tiles on the floor... since the entire floor is made of squares. Some advice for ANY business- respect your customers, no matter their age. It's pathetic that you feel the need to talk down to a child. We come here a lot & we will not be returning. Dunkin is right across the street :) read more

I have lived all over the US and have been to many Starbucks. This is one of the most consistent. These people are good at what they do and serve a lot of people in a fast but very accurate mode. I am very impressed at their focus and energy. They know me by name and sometimes prepare what I always order in advance of my hitting the door! PRETTY OUTSTANDING. My sincere appreciate to Elizabeth, Katy, Jason and all the baristas at the Hixson Starbucks. read more

I love, love, looooove this Starbucks!! Been going there nearly every day for the past 4 years. They know me and my drink and get it perfect nearly every time!!! And Carrey is the absolute BEST there!!! read more

I hate going to this Starbucks. Every time I go, the line is super long (inside or drive-tru) and 9 times out of 10, they get my order wrong. If I wanted a Skinny Vanilla latte, I would order that rather than a non-fat vanilla latte! The location is also not the most accessible. read more

The most ridiculous wait time ever!!! Drive thru and inside are incredibly slow and if the staff would pay more attention to the work they need to do instead of drinking leftover frapps behind the bar and telling stories of life events.....maybe you would have happier and repeat clientele! Not to mention more money in your til!! I won't be back to this location......no coffee in the world is worth this wait time!!! read more

If not for the outside seating I would just go to the Books a Million on the other side of the parking lot. In spite coming to the story every week for three years, it's rare that I can consistently get a drink done as requested, the baked goods are stale, and every time I have ordered plain coffee it has been filled with grounds. It's a typical starbucks. read more

How hard is it to not put whipped cream on my frappuccino. Really. Been there 3 times, whipped cream on my frapp twice. Maybe I'll stick to the Starbucks inside Target... read more

They're very very veryyy slow. If you want coffee before work, make sure to leave at least 30-45 minutes early

Slowest Starbucks ever! Well at least the worst I've been to. Corporate should really fix this seems to be a constant problem...

Staff was friendly and coffee and pasteries were good. I would come back again.

The staff is friendly and knowledgeable. While they do not stand around and chat with one another, the lines at this location can get backed up. I do think you could save a couple of minutes by going inside (although those lines get long as well), but that would require getting out of your car. Inside, it's generally a good temperature, plenty of power outlets to plug my laptop in, etc. read more

All the people at this Starbucks are super nice but the service is lacking. Be ready to wait an extra 20mins for your drink at this store. As a former Starbucks manager I am shocked that corporate hasn't fixed the speed and quality problems at this store. read more

very very disappointed! this location was out of Kenya coffee beans again. second time this month. also out of my second choice Guatemala Beans!! need less to say, this location will NEVER be visited again also time to SELL MY Starbucks stock read more

Starbucks is Starbucks. I love the staff at this location, they know me by name. The parking, however, is awful. The drive through is ridiculous since there's a cross street to a parking lot and other businesses. I've been in that line with my blinker on to turn in and had someone pull directly into the line cutting me off. They did just reface the store frontage, but it did nothing for the parking/drive through situation. read more

I feel compelled to write this review due to how loud the music both in and outside the establishment. I suppose from a business perspective, Starbucks general managers want people going in and out. Which is an odd paradox for a coffee shop maintain. Basically, you are not quite that welcome to stay. The music is really loud to prevent people from gathering there. Plus, it is a small joint and there aren't enough nearby starbucks or coffee shops (maybe Panera bread) so this place could get crowded easily. Wifi - rarely works well, if at all. Which is pretty common amongst the surrounding starbucks around this area. It's really a joke that they even provide this. Strong coffee aroma. The scent of coffee aroma is way to strong here. It's like Starbucks is trying what subway does with its overbearing product aroma. Short review: This starbucks is not the urban, trendy kind you find from Seattle or what the brand often typically promotes. This is a drive-in, get your order and get out joint, akin to a dunkin donuts with high prices. Quick tips: Do plan to use this place for wifi or to do any work out of for more than 20 minutes or so. The loud music is very annoying. read more