Very inconsistent with their drink making. For example I always get the same drink and it never tastes the same. Other than that great service. read more

Super quick service, very friendly! My drink was larger than what I ordered -- a plus! Summer Sky Refresher was pretty -- pale sky blue coconut with ice and raspberry colored popping pearls -- a little sweet for me normally but I was in need of a pick me up. read more

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Friendly and fast service at 8 AM on a Wednesday :) The cashier was patient with me as I figured out what I wanted- got the red peoper egg bites and they were really good! I am always surprised how fast my drinks and food are ready. Definitely would not be filling enough on their own but I ate with some avocado and frozen blueberries I brought with me lol. I love that they have olli pops now too! Root beer flavor is my favorite. The ambiance is cozy with lots of natural light. Good amount of seating but seems like people use this starbucks to go. read more

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Customer service was great. However the ant infestation was not so great. By the time we noticed, there were ants all of our stuff. This is not a knock on the employees, it is a knock on the establishment. The store employee came and swept and mopped the floors, however the ants came right back. We got up to leave, I get in my car, there were ants crawling on me and now ants in my car from this Starbucks. The ants seem to be coming from under the long table underneath the leg of the table. read more

If you've got work to do, I find this drive through 'bucks to be better than the larger ones. Sunny and mostly quiet, but they don't always have enough workers to cover both the drive through and the interior. Workers seem to get along well with each other, having fun at work. That's good. Still using non recyclable non biodegradable disposable containers even for inside customers. That's not good. read more

Starbucks - Early Christmas decorations. 10 months premature. - Coffee & Tea Near Me - Highwood, Illinois

You know your Starbucks is your local haunt when you walk in and they call out your name. Well, my husband uses my Starbucks app - and when he walks in for his morning caffeine hit, they greet him with my name as he opens the door. My husband loves it and clearly the folks there get a kick out of it. It's those small interactions that add to the enjoyment of coming to this Starbucks. read more

If I could give zero stars I would I went here yesterday and I was patiently waiting for my drink and this girl with blue eyes and brown hair was just ignoring the order and she was blatantly on her phone while doing absolutely nothing else to help assist the workers teach your workers next time how to be polite and attending read more

Great Starbucks. Great fast service. The staff has always been friendly. The food tastes fresh every time.

Ive been living down the street from this starbucks my whole life and they always make the drinks so ass i never knew until i started going to different locations read more

Fast service, friendly even though there's a line. Good vibes here today. Smooth running team to keep that up with the line out the door and cars in drive through out to the street. Delicious coffees. Taking them with us while walking the dog. Yes we are those people today :) read more

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I'm a bit sad to see the mixed reviews of this Starbucks location, but I also have to admit I've had my share of long wait times and missing drinks. Unlike others, I actually like the renovation. Yes, it feels sterile. But the community table is an excellent place for getting work done in the natural light next to the windows and the entire space feels more open. I've had super positive interactions with baristas and managers here. The misses I've had seem to be in moments when the store is short staffed, and I never know what to attribute that to. They seem to struggle with staying on top of mobile orders. It also seems like they're busier than many other locations because of the drive-thru. Overall, I like this location and the staff. I hope they straighten out some of the ordering issues and staffing concerns. read more

Yum! I got a chocolate Frappuccino and it was delicious. I always love going to Starbucks.

UGH... why is it when Starbucks remodels "my locations" they seem to ruin a good thing?!? They ruined the one in HP, and now this one. I gave it three stars because most of the workers there are great... so kudos to them. They make me still love coming here even though it's no comfortable anymore. Hugs to them for keeping this place friendly in spite of the remodel. But now this place is very stark (which isn't necessarily bad) and there is no place comfortable to sit. They took out the smaller tables and replaced it with a bench seat and some round tables that have no room and there is no way to have a quiet conversation at any of them. The big leather chairs were replaced with hard leather chairs with no arms. The rest of the tables are ok, but there is really only one that hubby and I can comfortably sit at. The other is reserved for handicapped so we don't normally take that one. On the patio, bikers think they can bring their bikes into this small patio that's already hard to maneuver in. Then add a bike or three and tables go unused and its unnecessarily crowded. Management should put up a bike rack and a sign telling folks to park their bikes off the patio. This was a problem before the remodeling... I just thought with the money they spent on remodeling, they could have put in a bike rack. That's the other issue... they spent money on remodeling, but didn't take care of the very dangerous situation they have with cars in the drive through line having to cut off the path to the front door. I stopped the district manager once to voice my concerns... but he wasn't interested. I will still go here every day, I just hope they make some adjustments before they lose more customers. read more

This week at Starbucks I learned that only the Schaumburg and Chicago locations have wine at them. Wah wah. The fella working here brought up a good point though...if they had wine, he'd have to drink it. I completely understand his plight. I met a friend at this location this week to kill a bit of time and get a little something in our bellies before heading to an event. The workers were all quite friendly and very helpful and if I lived in the area, this would definitely be my go to hot beverage spot. For $5 I got this great compact little package with sliced apples, nuts & berries, a couple of different types of cheeses and crackers. I hate to point out the obvious but this would have gone perfectly with a glass of white. I'm going to start a petition that all Starbucks should carry wine! read more

Is it bad when the barristas already know what you're going to order when you walk in the door? Always friendly and impeccable memories! The outdoor seating is always a plus for me especially on pleasant days like today! read more

I'm giving this Starbucks 5 stars for multiple reasons but the large one is there is NO MUSIC playing! I get SB does Spotify playlists and stuff but it's nice to be in a Starbucks and you can have a conversation. If you truly feel the need to have music during your SB experience then pop on your headphones, ok? The staff was friendly, the service was quick and the location was cozy. I will say I can't imagine trying to work here during the AM on a weekday as the location isn't really large and I can see the tables filling up fast! Power Outlets also seem to be a little scarce but overall, I really feel the tranquility of this location. Well done! read more

My parents are neighbors of this Highwood Starbucks, on Highland Park side, I moved away to NYC to 3 years ago, my vente vanilla latte today was/is off the chain- Mike is gifted, talented & wonderfully kind person. Worth the visit every time I come home. P.S. Drive through is fast and coffees are always perfected to taste read more

Starbucks - Coffee latte made to perfection - Coffee & Tea Near Me - Highwood, Illinois

Love the crew here especially Anne & Mikey. Is fall in the air yet?! Try out Pumpkin Spice Latte's! read more

Starbucks - Coffee & Tea Near Me - Highwood, Illinois

Sounds like the employees are nice to you.. if your white... Discrimination in the 21st century at its finest, such horrible customer service that my Asian mom was in tears this morning. She feels like she can't go anymore, because every-time's she goes she feels mistreated, I'm sorry that an elderly oriental lady, who's English is not the best, does not live up to your standards, She does her best every day to work and make a living for herself and for her family, and harder than anyone does at this Starbucks, yet shes treated as lower class, because of the way she looks and the way she sounds, she asks you where her drink is at after 20 mins of waiting for her drink and you fling a straw at her?! how would you like it if I came into your store and flung a drink and straw at your employees? you'd call the police no doubt, but when you do it to her, you think its okay? Don't you know she feels helpless because she feels like she has no voice because she is not well versed in English and in Technology, as her son I cannot let this happen to her, but she still goes because she doesn't want to be mean to you guys. While she can still go I will speak to and already have spoken with your corporate office, and i'm sorry but free drinks or a coupon at this point is not going to fix the culture at this store you can rest assured that this is going to go on every single social media platform I know and there already is enough reviews just on this yelp page that proves how terrible this location is ran. Absolutely livid read more

The sad part about this review is that no one will care at all. This is the slowest, rudest most stoned out of their minds staff. The manager has got to be horrible as no one cares, they consistently get the drinks wrong, and are as snarky as @#%$. 17 minutes is way to long to be in a drive thru, with one car in front of you. read more

It's a regular Starbucks everyone does their job and drinks made to standard. Nothing special about it.

NICEST PEOPLE EVER!!! they are so nice and have the best costumer service. they always get my drinks excactly right. BEST PEOPLE EVER

This is a small location with a lot of great people. I like this Starbucks location in particular because it's got lots of parking and not in the middle of all the HP traffic. The staff are very friendly and make me feel welcome every time I walk through the door. I particularly like how the location is its own structure and not a spot in some strip mall. There is outdoor seating that my kids and I like to take advantage of when the weather is nice. read more

Starbucks - The Birthday drink is bigger than she is!!! - Coffee & Tea Near Me - Highwood, Illinois

Kind staff and always get my order right. Also giving 5 stars because of dumb people who somehow think it's the staff's fault for having to enforce local mask mandates. That's the law and they're required to enforce it. Don't like it, don't go out to eat. Thanks, Starbucks! read more

First Starbucks we visited here in Highland Park. The baristas were cheerful when we got inside and were greeted with smiles right away. I went to check the mugs for sell right away for my collection and was happy to find out they have a Chicago and an Illinois Starbucks mug for sale in this location. The coffee was good as always. Will visit place again since it's the closest one to our house. read more

I love going to this Starbucks!! My favorite one by far. Those two young baristas Jocey & Nefer are always the sweetest to me and always make my day. Thank you girls! Definitely recommend this location. read more

Update: I received a call from the general manager and was pleasantly pleased by the concerted effort the management put into educate the staff on how to give better customer service. I see that the last 5 reviews here are horrible. I will look forward to increasing my stars in the future. read more

As Starbucks go, this is a pretty good one. They have both a drive thru and indoor and outdoor seating. During peak times though service can be a bit slow. Today when I went not only was service on slower side but the barista called out the drinks so quietly that it was impossible to hear when your's was ready unless you were standing on top of him! Speak up man! Nothing to be afraid of unless some caffeine deprived patron misses their caffeine fix and launches an attack. read more

Starbucks doesn't exactly need reviews - I mean they're pretty much all the same, right? This particular Starbucks very quickly demonstrates that they are not all created equal. The staff at this Starbucks are amazing. I've been visiting several times a week for at least 3 years and Mike knows me by voice (through the drive through speaker) and by order. He can tell whether I'm running late for work or have time to chat because he knows my schedule and routine. He knows right away when one of the younger workers gets my order wrong and he quickly fixes it. Though the Lake Forest Starbucks is probably closer to my office, I am loyal to this store because of the care and service they show their customers. In fact, my coworkers even refer to it as my store, as in "I went to YOUR Starbucks today". This store rocks. read more

Slowest Starbucks in the area. Always wait a good 20 for my latte; get it & doesn't taste right. Ask them to remake it, wait another 20. Guess what, still isn't right. read more

I love this Starbucks!!! I live in Lake Bluff but they are so nice at this location that I drive out of my way just to come here. The sweetest staff works here. They always remember my name and drink order and they are always upbeat and kind! Great way to start the day! read more

This Starbucks is the absolute worse. Their employees are rude and not friendly at all. I had an order of four drinks and only received three and when I brought it up their barista just said "I can't help you, you need to go back in line." Terrible experience. They have so much to work on. read more

Feel bad leaving this review, but the guys working here do not know how to even crack a smile. I come here all the time, but don't get any of the usual friendly barista engagement that I often encounter at other Starbucks. Indeed the two guys here barely make eye contact, seem bored, as if wishing they could be anywhere else but here. Wow. read more

I stop by here on my way from visiting clients on the north side and it's a terrific starbucks for several reasons. One, the location. Pretty drive down Sheridan/Westleigh to get here. You can see the lake when the summer tall grass is not in full bloom. It's a bit surreal. Second, they have a drive thru! I know a lot of suburban Starbucks have it but in the city it's quite rare. So I really do appreciate that fact. Three, you can see a lot of people on their bicycles stopping by which makes it more fun. Probably looks like an oasis to them. Four, they have always gotten my order right. One time when they ran out of a certain item, they gave me the closest thing plus a gift card out of goodwill without any request from me. I really do enjoying taking a sidetrip off of 41 to go to this location. read more

I am not a big fan of coffee, I know - sacrilegious! This review is of their drive-thru service. I have been here a few times and they are always helpful, courteous and friendly. Always willing to help and efficient! There IS more to Starbucks than coffee, I am finding out and with the muffins, chai and other teas and such, I may need to rethink my stance on coffee ... read more

09/19/16: Because of a schedule change, I end up going to this location again when I need my caffeine fix because it is the most convenient drive-thru near my house; even though there is only one staff in the drive-thru who I feel like is consistently nice (I can't remember her name but I believe it starts with a letter C, she's a petite woman). She doesn't smile a lot either but she is nicer than most. Just like the other reviews, the staff here is not friendly at all. Smiling and friendliness are not in their vocabulary! Anyway...so today, like I normally do, I ordered my drink and asked for LIGHT FOAM. Did I get light foam? NO! In fact, I got EXTRA foam!!! (and today isn't the first time) I don't pay over $4 for a drink just to get foam!!! And I asked for skinny, did I get skinny? I don't think so either because my drink is sweeter than normal. What the F is wrong with the people here?!?! I'm sorry you make minimum wage and you might be unhappy but that's your choice! You picked your career, to be a barista! I am not going to say making lattes is easy peasy. But really, what else do you do as a barista that you can't get an order right??? I have NEVER been to a Starbucks where the staff is CONSISTENTLY HORRIBLE! To add with their ugly attitude, the people here can't get an order right! It might be time to drive an extra mile to get my coffee. This place needs a whole new staff. Start with the manager, because it starts from the top. Obviously, this place is not being managed well! ---------------------------------------------------------------------------------------------------------------------- 03/15/16: I normally use the drive thru but today I decided to go inside because there were a lot of cars waiting but no line inside. What a big mistake! This barista named Jackie basically just looked at me when I got inside. I was just standing there wondering "Where am I? Did they run out of coffee? Are they not taking orders today? They should have closed down the place!" Another woman (could be the manager) had to say something to her before she acknowledged me and took my order! Are you kidding me?!?! Great customer service there Jackie ... NOT!!! Luckily, I found another Starbucks that I have been going to frequently to get my coffee in the morning. I will do my best not to come back to this place, unless I do not have a choice, but I will stick to the drive-thru; because for me, good customer service is still a priority. Which by the way, is very rare in this town!!! read more

They are so rude at this Starbucks. I went last night with a friend and had to wait 10 minutes to order a drink. There were 3 employees working and we were the only people in there ordering and one person in the drive thru. The man who I believed to be the night manager saw me waiting and continued to ignore me standing there looking at them. After getting our drinks we sit down to enjoy. We were rudely told after 5 minutes to leave as they were closing. I didn't know Starbucks closed at 7:30 pm on a Saturday?? Odd. Anyway we didn't mind leaving of course but the managers sassiness was too much. I'll go to Dunkin instead next time I'm in the area. read more

As a former Starbucks Barista, this Starbucks is an embarrassment. There was maybe 5 people in front of me in line, and it took at the very least 10 minutes for me to get through the line and get my order. That is completely unacceptable. There is absolutely no expediting going on I couldn't even believe it. The trash on the patio was completely over flowed. It was just a sad demonstration. read more

Be warned... If you're going through the drive through, they can be really really slow. Not due to volume of cars, they are just slow to make drinks. Three times they have either comped my drink or made it a venti free of charge because of the wait. Not good if you're in a hurry. read more

When I am in the North Shore area this Starbucks is always my first choice, not just because it's close to Lake Forest where I Live, Because the people that work here are Super.Nice. They really go out of there way to make your visit special and always say hello and goodbye. read more