I ordered my drink, waited 20min and when I asked about my drink they said they threw it out bc it was sitting for "over 30min"?????? so y'all just be throwing out drinks? I had my receipt with the time stamp so that was just a straight out lie, (so y'all just be okay with lying to your customers?) and they didn't even say they were gonna remake it. but I assumed they were so I waited another 10min. I grew impatient obviously, so I went into the order line (waited---more waiting---in the line) to ask about it and they said it was being remade, but it did not look like it at all. they pushed out more than 10 orders (yes, I was counting) before trying to correct their mistake with my order. some of the other customers noticed how long I was waiting and mentioned it to me and the employees. the employees obviously did not care, didn't even acknowledge what me or the other customers were saying. I waited another 10min just for the drink to come out completely wrong and they had my receipt so they had all the drink details??????? but still managed to make it wrong af. when I asked about it they said it was made correct??????????? another lie. and the whole time the employees had a bad ass attitude towards me. I was patient and polite with them. I did not make it a big deal but they had no care for me and we're very rude. I shouldn't have waited an hour for one drink to be made incorrectly and I shouldn't have been treated that way. I should've been offered a refund and the correct drink. such a terrible way to start my day, so fuck you all @ the employees. read more

This location lacks customer service. You order online and wait longer than just going in and ordering, which defeats the purpose of online ordering. They don't even try to make it right and are happy to give you your money back with no apologies for overlooking your order. There is one guy who is so slow at making drinks because he's so busy socializing with his co workers that are on break. The place is always a wreck behind the bar. It's like they don't have enough people working to keep it clean or put away the inventory. read more

Horrible experience and customer service! I waited 10 minutes for a simple drink order but somehow 3-4 people that came in the restaurant after I paid received their order before me. I asked one associate about it who wasn't busy and just made drinks and they passed it off to another associate. I still had to wait because the 2nd associate was doing an order for someone who paid after me. read more

I hate this particular starbucks because the baristas ares A-holes. This is the 3rd time I came to this location. The first two times it was a young girl with a bad attitude and now Nathan had the nerves to rolls his eyes at my sister when she ordered an item from their secret menu. Rude. Wtf happen to customer service? And the drinks were made horrible. I didn't even want to ask them to remake my drink because they obviously didn't want to make it the first time. Waste of my money. I want my money back. Worse starbucks location I visited. Nathan - I hate you. I hope the next person you roll your eyes to b*itch slaps you. read more

Their $2 mimosas and bloody mary's at Sunday brunch will cost you less than a Coke. Not that you should abuse such a offer...but you could even if on a small budget. The rest of my party went with the Eggs Benedict but I went with the Eggs in Purgatory and wasn't disappointed. If you like a little spice, I'd suggest it. read more

The baristas at this location are awesome. They are fascinated with my name. We laugh, we joke, we smile. I like that they have a bar area that I can sit and at and shoot the ish with them. My Tuesday mornings are great because of you. read more

Worst Starbucks ever! Just left there after a 1/2 hr. wait. 3 people working (kinda)--SLOW-SLOW-SLOW! Waited in line forever (4 people behind us gave it up and moved on) finally give our order for 2 regular coffee's, girl goes to coffee machine turns around and states they don't have any. Would we mind waiting while she brews some? Are you kidding me? A coffee place with no coffee? I'm all for getting out of Dodge, but husband states that he has already invested most of the day here, so he is going to see it through. So here we stand & wait and wait and wait some more. Everyone in line is served & the final person orders a reg. coffee, girl gives him his coffee and than, WOW, we are finally given ours! I' m kinda giddy now, 'cause we're almost out of there. Key word here- almost! Make it over to coffee bar & no half & half. Jeeze, just what is it that these people do that is so hard they can't brew coffee or change out the empties? On a final note: maybe if the guy making the drinks would stop talking so much things might move along better. We were there Tuesday, July 2nd around 12:30, in case anyone in management cares to know who 3 worst employees are. I gave the one star just for being there, but hmm, maybe they shouldn't be- I see there rating isn't that great, so one has to assume management doesn't care all that much. read more

Despite not being that busy they were incredibly slow. The space itself is smaller than a typical Starbucks. They had two people working. One acted like he didn't wanna be there (atypical for sbux). The other was friendly, but when I asked if they had any bananas she said that fruit is a "west coast thing." Strange response. read more

I love the customer service at this location. The staff is friendly and so far, I haven't had any problems with any of my orders. The wait can be a little long, but keep in mind this time is a centrally located Starbucks. read more

Worst Starbucks around. They take forever doesn't matter if you use mobile order or order in the place. I have been a few times now and very rarely get what I want or does it taste good. I thought that with the new mobile ordering it would be quicker but no even when you order they mess that up or forget to make your drink all together. If zero stars was possible I would. Avoid at all cost go to the location in target or make it at home. read more

I waited 7 minutes at the counter/register to be greeted and for a cashier to take my order. The two lady's both working behind the counter gossiped amongst themselves while I stood there waiting at the register. Poor customer service. I was the only customer in line and one other person was in the store waiting for her drink order to be made. read more

The baristas were nice, but this location needed cleanliness and more space. There was trash outside the door and in the parking lot. I read reviews about the dirty bathrooms; then again, which Starbucks doesn't have a dirty bathroom? I wanted to get some work done before my next appointment this morning. However, it was impossible to sit at the empty tables along the windows because customers were standing in front of them while waiting for their drinks. It would be awkward for a line of booties to be in front of my face. I also noticed that people were sitting around without ordering. Next time, I'll check out SBUX at B&N. read more

I adore Starbucks coffee so in comparison to the other shops this one is extremely slow and indeed lacks in customer service. A few issues I've dealt with are, getting skipped in line with no support from staff, receiving the incorrect order twice in a row with ill attitude, and an occasional impatient staff member working the cashier. Now with that being said, the actual quality of drinks are extremely well made in comparison with other Starbucks. As long as you have the patience, I do recommend this store. read more

I've been here multiple times as I live nearby, but sheesh. Everytime I've gone, they mess something up. I'm not a coffee snob, and I always get the same latte. 50% of the time, the milk is burnt so badly that I don't want to finish my drink. I've been overcharged a few times too and it's just pretty irritating after awhile. I don't enjoy going here. read more

If u like rude, surly servers, waiting for your drink only to see it sitting on the counter without being announced, this is your place. The worst Starbucks EVER, and I've been to a lot of them. Different cities, different states, and never encountered this kind of attitude. Sorry I "inconvenienced" you. It wont happen again. I've sent my comments to corporate, and I hope they pay attention! read more

Come to this location when I am in town on business as there are just not really any other options. Have to say it's a disappointment. Surly staff, coffee never seems to be made right, long lines most likely due to lack of choices. Looks like more hotel coffee and less Starbucks in this city. read more

Do not try and use your Starbucks card or the app. They do not take them. Some excuse about being in a Barnes an Nobel makes them not be a REAL Starbucks! I have been to several Starbucks that are not "stand alone" style and have not had a problem using my Starbucks card to pay. It seemed like maybe they were having a problem with their scanner and just didn't want to be troubled. read more

I was so excited for the chestnut praline to come out. I went and got an iced chestnut praline from this location. The barista put the tiniest dollop of whip cream, which it looked very odd and no topping at all. I shouldn't have to ask for the chestnut praline topping, it's expected when I order the drink. A few days later I ordered a hot chestnut praline from this location, and got no topping. Even if I ask for no whip, I expect the topping. If I get a hot latte I still expect the topping, that's what the pictures show on the ads and websites at least. The topping I am referring to is the "spiced praline crumbs" in the description on Starbucks website. read more

First visit to this location.and I don't like to be corrected in front of other customers.i ordered a large house coffee and the person behind the counter said you mean graunde,no I said large well we call it graunde.i don't care what you call it I would like a large.i am 60 years of age and I don't need a lesson in speaking.i won't come back to this one store,I will try the star bucks inside the supermarkets,at least it's a nicer atmosphere . read more

Professional barista's that never fail to deliver an excellent product. The location leave something to be desired though. Parking can be somewhat challenging. Interior space is minimum. Not entirely their fault. read more

Normal Starbucks, plenty of parking. My drink got left out of line in the morning rush the other day, but that happens sometimes.

I didn't pay much mind to the reviews because some people are coffee snobs. But seriously, the wait times are ridiculous. With no sense of motivation behind the counter read more

Thursday, September 12,2019 Upon entering Starbucks we were greeted by a very cheerful barista. He spoke and we had a very pleasant experience with him. After purchasing brownies, he pointed us in the direction to get our mobile orders. I would give him 5 stars for being pleasant to talk to at about 8:15pm. Here's where it turns..... we go to pick up our order as normal. They had 3 of our cups empty. No strawberry purée. Ok...disappointed but I changed my almond milk orders. Well...when she went to make them...she put almond milk in one and whole milk in the other. I quickly asked her if she's using almond milk for both. She had to change after becoming confused. She threw the whole milk in the sink and put almond milk in another cup. After that a young lady visiting from Europe asked the same Barista was it too late to change one of her drinks to soy milk. The barista acted like it was a problem. The young lady looked at me and said, "they're NOT so nice here". I spoke up and said they usually are but she's not tonight! The young lady dropped her hard green straw and said I need to ask her to rinse it off. I told her it would be better to ask the guy up front. He gladly did it with a smile on his face. When the barista finished making our drinks, she pushed them to us and one tipped over. That was just more to make the young lady think "they aren't so nice". I was very disappointed that she felt this way and that's why I decided to write a review. I will now have to drive 5 additional minutes when I go to Starbucks because of that barista (young lady)! All we were trying to do is get our buy one get one free, especially after a long day! read more

All the baristas have always been friendly, fast and attentive every time I come here! Today they went above and beyond, I ordered a Pumpkin Spice frap but they heard me talking to another guest about their Caramel Mocha and how I wished I had ordered that instead, so my barista offered to make it!! Awesome customer service :) thank you! read more

This Starbucks is pretty slammed in the morning but the baristas are always cheery and I always get my drink in a timely manner. I love having a safe place to meet up with friends and how conversational all the baristas are. Makes me feel like a home away from home. Great service! read more

I'd rather go to WaWa and get a caramel macchiato with extra expresso than the Coliseum Crossing Starbucks. Just when I thought Starbucks locations in the Hampton Roads Area were improving I happened upon the Coliseum Crossing location. Boy was I wrong. This place has polite associates but when it comes to making drinks... I'll just say so much for Starbucks consistency. I ordered a triple grande caramel macchiato with extra sauce. Received a regular drink without the extras. Returned later and requested a remake. I am 100% certain this drink was made with less expresso than the first. In short, just not a good overall experience. read more

My favorite Starbucks around. Staff is very friendly and always greet you. I placed a car order and it got sent to the wrong Starbucks. They said no worries and made it for me here. Very good customer service. read more

This is my least favorite Starbucks to go to. I've maybe had 2 good experiences out of 10. My drink is never made correctly, or the the quality it should be. Iced drinks taste flat because of too much milk and not the right calibration of the espresso machine. I can stand at the hand off area for 10 minutes and never be acknowledged. I've waited for too long for a mobile order. I See partners walking around instead of focusing on customer service and getting orders out every time. Today when I ordered an iced double tall caramel macchiato, I could tell there was only one shot. It was extremely light in color. When I asked if there was two shots the barista replied yeah. And that was it. When she and I both knew my drink was made incorrectly. Being a former partner for 4 years, this is very disappointing to see the lack of care for making the perfect beverage. And lack of connection with customers. Not going to this Starbucks any longer. read more

Perfect way to start the day! Staff is friendly, fast and accommodating. I stopped here repeatedly during our stay on the peninsula. Love the 2 door set up for traffic flow. Will definitely return. read more

I love my baristas here! Except for a few of the new[ish] people. Been going here for around 4 years. A lot of the same staff have been there for a few years. read more

I love this Starbucks. They have huge volume and they handle very efficiently. They never forget to offer warm up the tasty delights that so tantalizingly call to me from the display case! The staff is very friendly and it is a pleasure to visit this location. read more

There's not very many Starbucks in the area unless you want to go inside of a big store like Farm fresh or target. This is the only one near me that is standalone. However there is no drive-through in the parking lot is kind of cumbersome if you have a large vehicle. The service here has never been great not one time. And I would say two out of three times that I've gotten my drink I've been unsatisfied or it's been incorrect. I've ordered the same drink since 2009 the same way the same exact drink however this place gets it wrong almost every time. I don't know where else to go for a good Starbucks drink I'm crossing my fingers and praying that we're going to get a new one with the drive-through soon. This place is very tiny inside there are I think seven or eight tables inside, and those are the small two-seater tables. There are about five barstools that you can go see up to the countertop. Very awkward inside as far as arrangement and space. You need to have your butt in someone's face it sitting at a table or your neck and neck shoulder to shoulder with somebody that you don't know. Very tiny very awkward. The barista's are not friendly. I'm especially the one male that's older than the rest of the crew. I have never gotten any friendly vibe smile or anything from this guy. Most of the time the crew act like I'm a bother. However there was only one and I think that's the manager that's actually smiled and acknowledge me. Otherwise they're very snooty. I'll continue to get my drink there because I have no choice really. Well I guess I do I could just not have Starbucks. read more

If there were negative star rating this location would get it. Messed up order wrong size . Yea out of stock and no tray carriers which are essential when they do not put the lids on correctly. Lid pops off burn my hand spill the entire cup all of myself and floor. No response or reaction from the staff. Never visiting this location again read more

This is the slowest starbucks I have ever been to. I always do a mobile order and get there and its never ready and I have to wait an additional 10-15 minutes for my order. I only order a venti white chocolate mocha! Geez! They have some of the slowest workers ever! Made me late to work today and I order way more than enough time to pick it up and get to work on time. read more

I've visited this location several times and I must say, this team does an awesome job maintaining their composure and providing amazing service during very busy times and a confined working space. A few of the employees are definitely stand outs, one of them, I believe his name was Nathaniel, did an awesome job explaining to me that the rewards can be used on the different food items as well as drinks. I definitely commend the manager for running such a smooth operation. read more

Pass it by. No drive thru - I could get past that - if they were friendly and efficient inside. Not so much. Also - the line queues up right at the door - a very weird floor plan. Overall poor experience- I can see why there are bad reviews. read more

10 years ago it used to be a great place for me when I first came to Hampton. Right now the service is a lot worse. As another person pointed out, they serve someone behind you first. Maybe they serve respectable looking people first. They can take excuses for having no definitive waiting lines and a few places around the counter you can order. When they found the most respectable person at certain place they will suddenly see this person and go there. Not wonder people nowadays like drive-through in which case discrimination is harder. You better have a very good ear to tell whether it is a respectable looking person. Besides, there maybe respectable person following the shabby looking one so that delaying would be ultimate offense to the latter. read more

Always slow, and drinks aren't the best. I've had a drink remade 3 times because they just couldn't figure it out. It's simple, iced caramel macchiato. It takes 15 minutes to get a drink. I now go to farm fresh Starbucks because they are much faster and taste like it should. I used to work for Starbucks and always cared about quality and was quick at making drinks correctly. So it's hard for me not to jump behind bar and get everyone's drinks out and retrain the baristas on do's and dont's. I see a lot of short cuts here. read more

The bathroom situation needs some serious improvement. The toilet looks absolutely wretched, and probably hasn't been cleaned in the past six months, and the lock on the door doesn't work. Very disappointed in this Starbucks establishment. read more

31 mbps(DL) on a Sunday evening. Which is actually a lot better than what a nearby coworking offices would offer as "High speed internet". So kudos to this Starbucks. Decent outlet coverage. This store is relatively small so it can get crowded quickly. That bit(pun intended) is left out of the rating since this account was made to review cafes based on internet speed. read more