Workers were very quiet when asked a question. I asked what they said and they continued to whisper. Finally after the third time of asking they became rude. Half of menu was "unavailable." No cold items available. This Starbucks was amazing but now employees are lazy and worthless. Go to the 7 Brew for better service and coffee. read more

I have been going to this Starbucks since like 2014. Never used the new coffee house across the street, always this one. Ordered my regular that I order all the time. Walked in to get my cup of coffee, needless to say it was maybe a quarter full. I ask the little girl that fixed it and she had the nerve to say, "What do you want me to do about it." I turned to Chris which has been there for years and he apologized and said he would give me a free coffee. I wanted to speak to the manager and she would not come to me. I have called 4 time and keep getting recorder. Have not called back yet. Will go to the other one if I go at all. They have gotten so bad. read more

I'm a loyal Starbucks customer. I do admit I visited "that" new coffee joint across the street from Starbucks, West Thomas St., Hammond Louisiana when "they" gave away free coffee and free T-shirts. However, I returned to my first love . . . But, I can't tolerate Starbucks' straws anymore. Today, before I finished half my coffee Frappuccino, the top of the straw already frayed in four sections. Very frustrating!!! I understand Starbucks want to save the planet, but not being able to sip my Frapp makes me want to give my business to other places with stronger straws. read more

Starbucks - Straw is frayed . . . - Coffee & Tea Near Me - Hammond, Louisiana

Frequent visitor of this Starbucks location. Staff is usually very friendly. The line is usually quite long, with a very narrow turn (I always debate if my large car can make the turn)waited in line almost 30 min this time. I either get a pink drink or a caramel macchiato depending on the mood. Today I got a tall iced caramel macchiato with 2 pumps of white mocha, light ice, and extra caramel. read more

Starbucks - a view of a parking lot from inside a car - Coffee & Tea Near Me - Hammond, Louisiana

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Entrances can be easy to miss. The service was very quick, the employees friendly. The beverage was perfect as was the bakery item. No real complaints here. Granted, this was my only time visiting this location and at a quick glance, it does not look like your typical Starbucks. It is easy to get back out on the road. read more

Starbucks - the menus of a coffee shop - Coffee & Tea Near Me - Hammond, Louisiana

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Ordered a coffee (very basic; medium roast, creamer, sugar), a butter croissant, and a donut at 5:33 PM. Pulled up at 5:48 PM (app said it was completed at 5:40 PM) and nothing has been started. Two cars in the drive through and one person waiting at a table, that was it. I ask them about it and they said that it will show "Completed" on the app as soon as they make the stickers... all three stickers were just hanging up there and she said they'll start on my drink now. She asked if I had food and what food I got, so I told her. Butter croissants are out. So now I have to get a chocolate croissant. At this point a bunch of people walk in and now I'm still waiting. It 6:01 PM and they haven't even started my food. My husband came inside, needing to use the restroom anddd it's locked with a code on it. We're late to our event, he needs to use the bathroom still, and the customer service sucked. Also, it was dirty as hell and there's just a random wet floor sign on the ground with nothing around it? And there's multiple working rn so I don't know why it's taking so long (like 4 people). ETA: My husband and I walked up to an employee and asked for my food and she just walked away. A couple minutes later she asks for the name and grabs food ALREADY ON THE COUNTER and then hand to me goes "Hey so we're out of butter croissants". I just told her I knew and the chocolate croissant right there was mine. We took it and left at 6:07 PM. Again, when I got there only two people were in the drive through and one was at the table. Probably ten minutes after I sat down, a couple groups of people walked in and ALL got their food and drinks before me. While mine was just sitting there. All of my food is cold. Literally so annoying. My husband and I attend regular events in this area and this is the closest place I can get coffee/food but from now on, I'm just bringing some from home. read more

I just had a venti latte made with heavy whipping cream with 2 extra shots and it just seemed like the taste was off. For $7+, I want a great cup of coffee. read more

Unfortunately, I have to say this is one of the worst Starbucks locations I've ever been to, but it's the closest one to my home so I often go there. I counted that in my last 11 orders only one of them was correct on the first try. Ordering through the app does nothing to improve drink accuracy either. When you ask for the (whatever) that you ordered, and pay extra for, you're met with confusion nearly every single time. I've decided to start driving the extra distance to the Target location and lose the convenience of the drive through if that means I'll get the correct order most of the time... read more

Went this Starbucks drank some coffee in my car. It was not great and caused me to have to run to the bathroom inside. An employee began banging on the door as if I was a committing a crime. They claim it was a wellness check after I'd been in there for about 8 minutes. Nasty coffee and very rude employees. Try PJ's in Hammond. Never had these problems there! read more

This location has consistently good coffee, tea, and service. The baristas are always friendly, helpful, and quick. The location is inside an old bank. I appreciate that Starbucks didn't build a new cookie cutter franchise, but instead created a unique place with character. There is a sign inside that this location supports Options. There is an outside, covered patio with tables and chairs. My only minor complaint is that the location is hardly the center of town. It's usually more convenient to go to the Starbucks inside Target. But that's hardly an issue. read more

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Not the friendliest people working here, but even worst they are out of lots of main ingredients. No mocha among others so can't make anything Mocha, couldn't make a few other alternative choices either. Terrible read more

The only reason for two stars is because the staff is usually friendly. I hate this location. ALWAYS a line that takes FOREVER. I won't be back. read more

Awesome staff always smiling!!! They always get you in & out fast, remember your name, are very respectful and set you sail for a smile filled day! Great job guys!!! And gals!!!! To Starbucks: Give this whole crew a awesome raise! read more

Friendly staff, great atmosphere. Anytime I order something it's made to perfection. Great spot to work, study, or hang out. Best spot in town. read more

This is the only time I've ever been to Louisiana. I was driving through on I-10 (or is it I-12? ... I wasn't driving this part ...) and used the iPhone app to get directions. I even re-routed us to drive up through downtown. It looked like there was a barbecue festival being set up (late march 2016). I wish I could've stopped. But the other guy in my car just wanted to go to Starbucks. Everything seemed exactly like every other Starbucks in America, including the employees and customers. Nobody even had any kind of accent. So that probably sounds obnoxious. I recoiled at myself thinking it. But that is my experience at this, most memorable of my recent Starbucks. read more

Super slow service, terrible drive thru setup and the street you have to go through in order to enter the drive through line is a disaster. Horribly long wait time. I can't believe this location stays in business. read more

My husband drives almost 6 miles each morning just to be first in line when Starbucks opens. My alarm goes off at 6. I always have my favorite, Iced Coconut Mocha Macchiato, waiting for me. I really love the subtle coconut flavor that the coconut milk adds. The sweetness of the caramel and chocolate drizzle balances out the bitterness of the coffee. Def my favorite wake up pick-me-up. The staff at this location, for the most part, will recognize my husband's voice. They are all so nice and friendly (even at 530 in the morning!). Even though this location is not that close to my house, my hubby really enjoys the early morning ride and the smiling faces he's greeted with. read more

This Starbucks is the literal worst. I've never gotten stuck in a drive through for over an hour. &no I'm not exaggerating. I've come here many times and always have a 30 plus min wait when waiting inside for my drink. The staff are clustered and running into each other. No one has an idea or rhythm to their job. This Starbucks is ridiculous. read more

Terrible location, way too far off the interstate and it it took 40 minutes to get a black cup of coffee. I hate to say it but if you're in a hurry you'll be faster stopping at a gas station if you can choke it down. read more

Very nice people. Long line but that's at almost every Starbucks. They never get our order wrong and it always tastes amazing

I had a great experience with this location. Emad the supervisor was really welcoming. And Lexi was really nice and helpful :)

So... my husband ordered a venti Americano that comes with 5 pumps of syrup, he decided only yo use 3 shots. I asked to use the other 2 in my drink and the woman began to LAUGH AT ME! 1st of all thats a very logical question, so.... why the laigh? Secondly, how rude!!!!! Not sure of her name but shes black with straight hair. Also, no label on the milk so who knows what im drinking. Ha! Overall pretty horrible read more

I've been going here for years but recently have been disappointed every time I go. 45 minutes in a 5 car line is a little much and I've worked in a coffee shop so I totally understand. But to go and wait that time and pay for the wrong coffee is ridiculous. The only reason that they are getting 2 stars instead of one is because of their great attitudes. Just frustrating to spend that money on a coffee and have to fix it once I get to my location on my own every time I've been to this location. I'm willingly to spend money on a coffee but on the coffee I ordered. I keep wanting to give them the benefit of the doubt but I think it's time I take my money to another coffee shop instead of this location. read more

First time at this location. Used the drive through which i was very pleased with the speediness of service and the fact my Matcha Green Tea Frap with Almond milk frap was correct and delish. read more

The service is good, but the wait time for the drive through is very slow. They also are constantly running out of stuff. Overall, it's a good place, but don't come here i you're planning in "swinging through". read more

This location is one of the worst I've been to and I travel A LOT. They have low variety of typical Starbucks menu items (protein boxes, cheese and fruit boxes, etc.) The wait was long even before COVID no matter what, however the staff has gotten more and more rude. When placing mobile orders, you order it on the app and grab it in the store and you're on your way. This store decided to leave the pick up box in the same location as before COVID. There are no signs saying don't grab your order. I was waiting for a few minutes, nobody acknowledged me and I read my name clearly on my order. When I went to grab it, I was YELLED at by an employee. Not a "ma'am please don't grab that, I'll get it for you" but a "DO NOT GRAB THAT" and an absurd amount of hostility. I'm all for COVID regulations. However, to keep a Mobile order box in the same place, have no barrier and no signs saying don't do what you always do then employees yell at a customer for it? I will not ever go back to this location. read more

Most staff are friendly and the outside sitting area is nice. However, if you plan to alter your drink in any way (add extra shots, less pumps, etc.), place a mobile order. It's the only way they get the order correct. I used to use the drive thru but after constant incorrect drink orders, I started going inside but it was worse! At least inside, they would offer to correct my drink but it was happening so often that I just started placing mobile orders instead. Haven't had an issue with mobile orders. read more

Would give zero stars today. Won't be going back they lost my business. Why? I placed my order and this guy pulled up to the drive through that the two girls working inside knew. Both were almost leaning out of the window chatting. I had to ask the one other employee if they were going to make my drink. One girl turned and started it and immediately turned back to the guy at the window. Sorry not sorry. This location needs new management and a whole new staff who actually want to earn a living. read more

This is by far one of my favorite Starbucks locations that I've ever been to! My cold brew was made perfect, the food was warm and delicious, and the staff are very friendly and welcoming! Super clean and cool building/location! Highly recommend. read more

Ok, I love Starbucks. I know Starbucks has a high standard for their product and their staff, so I am incredibly disappointed by this location. The level of service experienced is not on par with a typical Starbucks experience... in fact I've given this location multiple shots and the only thing they've done consistently is forget to stir my drink before serving. I only recommend this location if you enjoy getting your drink with a bland start and murky overpowering finish because a flick of the wrist with a spoon is too much for their staff. read more

This location needs to work better on mobile orders!! Mobile orders are never ready on time- we are talking 5-10 minutes late.. which defeats the whole purpose. This Starbucks used to be awesome, in the past couple of months they have declined... read more

Wasn't really blown away by this location - I visited on a Sunday afternoon around 2 pm and there were about 5 people "working," no one in the drive through line, and we ordered three simple drinks (fraps) and the drinks took over 10 minutes to make. I guess it was a bunch of college students working at this location. read more

This location is the last/first watering hole (depending on the direction) on my frequent trips to and from Jackson and New Orleans. That's one major reason I love this one, but also that the staff is pretty friendly and helpful each time I visit. read more

Um, let's just say this is one of my favorite places ever! I don't necessarily mean this location, I just mean any Starbucks! I love it! As for this location I can only attest to the drive thu window because I've never actually been inside this location. But the people at the drive thu are fast, nice, as funny. They tend to make jokes. They have a patio with seating it's really nice. Good service here! read more

I absolutely love this location, the staff is great. Only downfall is that I always order caramel drizzle in my iced coffee, but it's never remembered. It wouldn't bother me if the caramel drizzle wasn't an extra fee. I'd just rather not pay for something I never receive. read more

We absolutely love this location. One, because it looks like a little house. Two, because the staff is polite and courteous. We've never had any issues here! read more

Always great service and good coffee. I am finally glad that the Hammond area got a stand alone store so that I don't have to fight the parking and shoppers at the Target. read more

The baristas are awesome.... I ho so much they actually know what I want before I walk in....

The worst customer services at the drive thru. Like they all need a cup of coffee before clock in. Nice manager tho

I went 4/4/17. I went inside, and the staff was friendly. However, I had to question why the cup way only slightly filled above half way. I get Starbucks at different locations all of the time. This is the only location that this has happened multiple times. read more