Yikes, this cafe is understaffed. I know the locations with a drive through make the mobile users a priority, but it's a mess inside.

You already love Starbucks and you already have to wake up so why don't you go in to see Dereck this morning and get a fresh cup of coffee and a wonderful smile the customer service is amazing this morning. read more

Well. I don't know what all of these negative reviews are about, but I can only speak for my own experience. We were wonderfully greeted in the drive thru by a pleasant voice who gave us the time we needed to make the right decision. When we pulled up to the window, we were greeted with a smile and received our order quickly and efficiently. Everything was just as we ordered and delicious. They even wrote "Enjoy!" on our cup. Very nice touch. Great service. read more

This location does not update the app to what's available. Do not restock refreshers and I do not drink coffee. I only come for seasonal refreshers and love them. We actually ordered one of the seasonal refreshers and they gave me the wrong one because they didn't have what I wanted. I would've never ordered if I had known it wasn't available and it hasn't been available for over a month that is not OK. The target Starbucks down the street is always stocked with my drink and always very nice. read more

THERE WAS A FRUIT FLY IN MY DRINK wasted money. Wasted gas. Just for being a big back fatty like what in the ash trovineo nu nu is this Starbucks let's not be chopped let's do better read more

Starbucks - The fruit fly - Coffee & Tea Near Me - Hagerstown, Maryland

There was a dark skinned girl. She was so rude to me and she said that they were out of caramel toppings for caramel ribbon crunch. I politely asked her for a discount and she rolled her eyes and said NO. I was like okay thats fine. Then she came back and gave me my drink. And she rolled her eyes again. Dark skinned and reddish hair. read more

This was my first visit to this Starbucks location. I placed a mobile order on my way to work, with the intent to grab and go. However when I arrived, I had to wait 10 minutes for my drink. People walked into the store ordered food items and drinks, got them and left, and still I stood there. The young lady asked me about my order when I was the only one standing there. Then she finally addressed me. And to add insult to injury, my drink was weak; packed no punch. Major disappointment. I work in WV and I could have settled for a McDonald's iced drink and it would have been better read more

Starbucks - Iced caramel macchiato - Coffee & Tea Near Me - Hagerstown, Maryland

Not going back for a while to any Starbucks. Prices have gone up dramatically. A sandwich and a plain coffee...14. !!!! 14.!!!! read more

Man the selection of cups really is not up to par. :( Phewwwww I will continue to come back for drinks and cake pops though.

I love this Starbucks. They have never messed up my order and the baristas are always super friendly! If you hit up the drive thru, you are not going to have to worry about sitting forever in an endless line. The staff is use to getting people in and out and respect that you have other things to do. But don't worry, they are always super friendly at the window! Not sure what you want? Don't worry the barista can help with that too. They can suggest plenty of coffee or non coffee drinks depending on what you like. You should also check out their sandwiches and bakery. They are both excellent! My daughter loves their cake pops. I like the Lemon pound cake and you have to try the Cranberry Bliss Bars around Nov/Dec. They are amazing!! My husband is a big fan of the morning breakfast sandwiches. Definitely worth the stop! read more

Terrible, placed mobile order and since closed inside have to wait in drive through. Don't mobile order from here. Defeats whole purpose of a mobile order. read more

I stopped by my usual Starbucks today and opted for a Grilled Cheese sandwich and water for lunch. I just happened to notice that the lady rang up the grilled cheese as $6.45 when the sign posted clearly says $5.75. I pulled up and asked why the price was different. She stuttered and said uh...uh. Did you take that picture today? I'm like really? No I took it a year ago and stopped by to see if I could get $.70 off my sandwich. Needless to say she didn't offer to give me the sandwich for the posted price. Hey Starbucks! I'm well aware you are already price gouging me for coffee but can you be a little less obvious about it. read more

Starbucks - Crispy Grilled Cheese Price Wrong - Coffee & Tea Near Me - Hagerstown, Maryland

If I could leave zero stars I would. The staff is rude and unprofessional and the manager is the worst of them all. I was shocked by her lack of professionalism. I will never return. Gross. read more

Stopped in to grab a caramel macchiato as I was passing through town. My order directions sometimes are over looked which makes my drink incorrect, but they got it right. The location was nice and clean the employees were bubbly and friendly. It also has an adorable outdoor sitting area, but it was much to cold today. read more

Starbucks - Caramel macchiato - Coffee & Tea Near Me - Hagerstown, Maryland

I give this Starbucks a 5 outta 5 review they always go above and beyond to make the customers happy and suggest the best drinks If you ask for a surprise me drink I always get the pink drink but if there out I always ask what they suggest something amazing I gotta have my caffeine definitely love the staff and environment I feel welcome at this Starbucks I've been coming for 4 years now they never seem to disappoint read more

Starbucks - Trenta pink drink - Coffee & Tea Near Me - Hagerstown, Maryland

They just did a remodel. Unfortunately, they took out half the seating including the best seats along the windows. Instead they left the seating near the door that gets all the air from the outside. Not only that people waiting for drinks are right on you "rear". This remodel had nothing to do with customer experience in mind. This is the second time they removed seating from this location. Perhaps they should go ahead and just make it a drive thru. The best advice is go to one of the many local coffee shops. They knew my name long before Starbucks even with my "Gold" card. The atmospheres are more customer friendly. read more

Don't go to this Starbucks. Literally waited over 30 mins for a venti iced coffee black. I should have just left even though already paid. It was quite ridiculous. read more

I love stopping by the Hagerstown Starbucks because the workers are always pleasant. They give the full "Starbucks" experience. I don't drink Frappacinos or any other sugar laden concoctions - Starbucks for me is about strong coffee served with a sunny disposition (and maybe a little creative style). Good people make all the difference. read more

Done going to this location. EVERY single time the drive thru takes a half an hour and to top it off I have to have my drink remade. Go to the Starbucks in Martins in longmeadow, or the other Starbucks by Walmart. If you need a drink by the mall go to the one inside Target. read more

I work at the mall and get coffee everyday but would never recommend coming here....Unless you want your day to start off wrong. It takes an absolutely ridiculous amount of time to get thru. In the 10 or so times I've been it's well over 5 minutes for one single car. So 4 cars and you're stuck for 20 minutes. read more

It's always nice to see a Starbucks in the middle of nowhere. It restores my faith that there is life out there. I didn't see any in West Virginia but as soon as I reached Maryland there it is. read more

Can't believe the prices they charge and their cups and egg bite packaging is so poor. The paper cups are so thin when you pick it up the cup rim collapses and you your drink all over you. Egg bites are put in a paper sleeve tray with no napkins and they slid right out . read more

Since my last review I visited this Starbucks several times before the pandemic and during the pandemic. The customer service is excellent and employees are doing a good job working during the pandemic. Right now, the tables and chairs are not available for seating so everything is to go. My orders were done correctly and the place was very clean. I do recommend this place for coffee. read more

Went to the drive-thru at 6am,mind u they opened at 4:30am waited for about 5-10 minutes & nobody took our order so we proceeded to go to the drive thru window.. the worker didn't even want to acknowledge us or give us any kind of gesture that she would be right with us, no she totally ignored us as we sat at the window, so we left. Horrible service read more

Most disgusting drink. Legit 5 dollar water. No taste compared to other Starbucks locations and obviously the workers did a terrible job.

Extremely fast service. I was the only person in line however as soon as I finished ordering and pulled up to the window my drink was done! They added extra caramel too (which I didnt ask for) but it was amazing! As always friendly service too read more

I want to stress--the barista was very friendly and it was a busy day. That said, this was a very ill equipped Starbucks that seemed to be out of a lot. I get that things happen, but whoever does the supply ordering for that Starbucks should be prepared for weekend rushes. My usual Starbucks is a small kiosk in a mall and they never seem to have that issue. I expect a little more from a full service store read more

I stopped here today when it was 90 degrees. So i was expecting a cold beverage. SO I pull up to this location and right away and I smell the worst smell ever in the drive thru...I don't know if it was the dumpster that was sitting to the right of me with the door wide open or not but it was so bad I was ready drive out of there and go elsewhere. That aside there were several other incidents during this time that made me extremely upset. I'm not the one to complain and have never been to the point where I would want to yelp, but too many things happened for me to just walk away without saying anything. Problem 1, It was only 3 other cars ahead of me which is pretty slow for the area near the mall which is usually packed. That being said I expected for the line to go by much quicker because ive seen it go faster when there were cars wrapped around the building. Secondly, when we got to the speaker box the lady was very unpleasant and had a very unwelcoming tone. She seem to have had an attitude and huffed and puffed through the speaker when we asked her what came in certain drinks etc...When we got to the window we identified the girl, I don't remember her name but she had golden blonde mid length hair, and had an ace wrap around her left arm. She handed us our drinks and cake and only after I pulled away did I notice she gave us NO receipt(me or friend). I was in a hurry and notice when I picked my drink up there was so much ice that I only got about 5 sips out before it was done and only 1 strawberry was in my drink. Not only was it only 1 strawberry, the label on my drink was wrong. My friends drink only had what looked to be melted ice and water and 1 blueberry. I have gotten this drink at several different Starbucks locations and know what the drink should look like, which is usually a reddish color with several strawberry's in it and flavor(Strawberry Acai Refresher). My drink tasted like straight water. Also realized it was the wrong sized drink as well. The worst customer service I've ever experienced. I work in food service as a manager and wouldn't dare continue to employ people with no enthusiasm for the job and definitely not place an grumpy employee in the drive thru to run customers away. Do Better Starbucks! read more

Starbucks - Tons of Ice...Barely had a few sips and only 1 strawberry - Coffee & Tea Near Me - Hagerstown, Maryland

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By far worst Starbucks location I've ever been to. They are always understaffed. Slow. Unorganized. The entire place is a mess. Every time I've had a bad experience. Don't waste your time or your patience. read more

My sister was visiting from out of town and stopped here, I didn't want to partake but she offered to buy so there you go. It was hella busy and loud, the counter was disorganized, employees were yelling at each other. It took about 30 minutes to get an order of 3 drinks. I have not been there before or since and I'm in no rush to go back. If she offered to buy again I'll work hard to convince her to get McDonald's coffee instead. read more

This was my worst experience at a Starbucks ever. The employees were rude and seemed like they hated their job. Although it was very busy, it seemed that things were not flowing well because the employees were not communicating with each other in order to make things flow. Not a single employee smiled or had a friendly attitude towards customers. When asked if I could have my cake pop, a young lady working rolled her eyes and basically slammed it in my hands. Not returning to this location. read more

If there is a line at this location you should prob just drive by. By far THE SLOWEST Starbucks I have ever visited. UN-believable!!!

I'm very very picky about my coffee, to the point I have been called a coffee snob... I get really nervous when I don't see my regular barista but then Chloe always seems to pop up, so all is safe in the world of coffee! read more

Dirtiest and slowest (in the lobby) Starbucks ever. The staff is slow to acknowledge customers who enter the lobby and stand in line. My non-fat chai tea was made with 2% milk (I watched the girl make it) after I waited about 5 mins and the other 5 or 6 people behind me in line got their drinks and 3 drive through customers got theirs as well, and I had to remind them I had a second drink waiting, as I assume it went to a drive through customer. I had been going there a couple days a week to study, but will go else where because the lobby is always (not an exaggeration) dirty. One study session we walked in to see a small but noticeable pile of something that looked like coco powder on the floor, and it took 3 hours (and a new employee starting her shift) to clean it up. She swept it, but it needed a wet rag. The tables are always drip stained and sticky. And flies are buzzing about. That is evidence enough of a serious problem, but the lack of attention on the lobby is what makes me stop going there. Oh yeah, and one of the baristas talks in a sickeningly sweet voice to you which is demeaning. At least she didn't call me sweetheart. read more

Right off of the highway so a convenient place to pull over and let the dog stretch his legs. Typical Starbucks coffee with Friendly staff. But the bathrooms could use some love..had to knock off some points for that. read more

Granted we came in at 10pm and they close in an hour but there were 4 people working and one person in the store and it took 10 minutes to make two fairly simple drinks. The person who took my order also typed in grande rather than Venti. Thank goodness I wasn't charged for it but still frustrating. read more

This Starbucks never has my mobile order ready when I get there. The app says 4-9 minutes for the drink to be ready and it always takes at least 15. I think they prioritize orders from the drive-through over all other orders because I can guarantee you that no car in that line waited 15 minutes which means when the printer printed my order out they just set it aside and continue to work on other orders . I buy a lot of Starbucks from a lot of different locations and never once at any of the other locations have I pulled up within the allotted amount of time and my drink wasn't ready . It's a treat for my highschooler to get Starbucks before school on a Friday otherwise I would never come to this location again read more

Great location just off of the interstate and near to shopping. I am only giving 2 stars because the eating area is frequently dirty and out of condiments. If you have the time I would recommend the other Starbucks in Hagerstown or the Rooster Moon Cafe on the North side of town. read more

Good service! Barista Ryan is the best--took time to be friendly and greet me by name. Most employees and manager are very patient with questions about ingredients, etc. read more

Very poor customer service. Today, Starbucks had its global computer shutdown. We find this out after taking time out of our long drive north. The barista at the order counter simply says, "Sorry we can't sell you any coffee. Our computers are down." After asking to speak to a manager, the "Shift Lead" half way turns his head, without making eye contact, and just repeats the same thing. Then adds, "It's too expensive to give lattes away. Sorry." Wow!! We leave very disappointed. Fortunately, the Starbucks at Chambersburg (Exit 16) was wonderful. They explained the global computer shutdown situation. They were very apologetic & offered us the coffees for free for our inconvenience. read more