This is my 106th review of 2026, and my 1st dreaded 1-star review of the year. Representing 2025 as a runner-up to D pick out of town, although Hagerstown is debatable as the DMV, but I'd be remiss not to slam the worst Dunkin' I've ever been to, worse than the 1-star Wheaton, MD Dunkin', and Hagerstown Dunkin' was the WORST ever coffee shop experience anywhere ever. This just so happens to be the 1-year anniversary of this awful experience with this Dunkin' on Sunday, June 1, 2025. We were starting our vacation to Canada and were first heading to Flight 93 Memorial. I chose this Dunkin' about 1 hour 15 minutes from my home for breakfast as it was conveniently located off freeway with quick access to get back on & off I-70. We each got breakfast croissant and iced coffees. Unfortunately, my girlfriend accidentally spilled the iced coffee when she was putting lid on. We were still waiting on the sandwiches, which came out. Albeit rare, accidents happen. We thought they were remaking her drink we paid for, but they refused. Staff member said the manager told us we're not allowed to remake spilled drinks. My g/f & I thought it was ridiculous. She worked at Starbucks before, and while spilled drinks weren't a super common occurrence, they would always remake the drink no questions asked. It was unprecedented a coffee shop would ever not do this to a paying customer; never heard of a Dunkin, Starbucks, Krispy Kreme (see my 5-star review of them east of downtown HGR on US 40), etc. There are several other Dunkin' in the Hagerstown area; go to Krispy Kreme, any other (unless it's the same owner as this store), local coffee shop, Sheetz (almost across the street from here), etc. over this location. There was a Dunkin' close to here off I-70 on Sharpsburg Pike, but involved 2 left turns to get off & on 70 westbound. I'd rather make TEN left turns than going to this location! After we left, we were depressed from this terrible experience and sour way to start our vacation. I said I can stop at Sheetz for you, which she agreed. She paid for the Sheetz, since I paid for the Dunkin'. It involved 2 left turns and a delay in trip (albeit only a few minutes, but a few minutes we should've have had to deal with in the first place). After our vacation, I tried to resolve this by emailing/calling Dunkin'. While corporate was fine, they said there was nothing they could do since it was a franchise store. They would inform manager to have her call/email me back. Not surprisingly, crickets from this manager. read more

Dublin donuts on Penn ave in Hagerstown MD was great yesterday, they were very busy and the two employees working were struggling with so many orders! They was stressed out and needed more people working! They did a great job!!! read more

Incredibly slow service. The interior is tiny. There are some outdoor seats as well but there is zero ambiance. The location has a drive thru that seems to get a lot of business. I waited a good 6 minutes before anyone even acknowledged me, the one drink maker was flirting with some of the teen girls ahead of me, and one teen employee stood on the other side of the counter and avoided eye contact and went on break. Another cashier sighed loudly after I ordered. The avocado toast was unappetizing and the guac was old and disgusting. Even though I ordered a large caramel craze iced coffee I received a large PUMPKIN SPICE, which sounds nothing like caramel craze. How disappointing and a waste of $6. Definitely didn't feel welcome, no plans to return, and don't recommend this location to others. read more

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Online order. Minimal selection at this location. When we arrived we were informed that they were out of some of our selections which were not identified on the ordering site. When we opened our order it was 1 of our 6 items was incorrect. Just overall not a good experience. I suggest going to a larger Dunkin Donuts in the area for a better experience. read more

Just got 2 iced vanilla lattes. Drinks were perfect, 2 guys working the counter were hysterical and fun, and service was quick. Would definitely go back!! read more

Ja'kori Staton is the best worker i have ever met. If i were you i would give him the highest raise possible. The food was on par. The vibe of the store is cool. But Ja'kori gave me the best customer experience i have ever had. If he doesnt get a raise i will be very disappointed. He is the best dunkin donuts worker and deserves nothing but the best treatment possible. read more

Decent enough Dunkin. It is a little small and the drive thru is pretty narrow. The orders I have gotten here have always been correct. The drinks and breakfast sandwiches are always made correctly. The donuts are fresh. The croissant breakfast is really good and worth trying. You can never go wrong with their iced coffee drinks. read more

Great and friendly service. Wish I knew the guys name who helped me. I had a very large birthday order and he was very patient and got my order done I'm minutes. read more

The employees at this location as of August 6, 2023 have the worst attitude of any location in the area. Spare your sanity and choose the Dual Highway, Professional Blvd, or Sharpsburg Pike locations until the Oak Ridge location retrains or replaces their current employees. There is no excuse for treating customers poorly simply bec ause they chose to come into the store and make a purchase. read more

Good dunkin donuts. The drive through very difficult to drive thru. Reason being it was a add on. If you have a small car. I'm taking 2 seater. You will be fine. But anything bigger it's a really tight turn. In and out of the drive through. The staff was nice here. I needed a hot tea and snack wrap. The snack trap was hit and the tea was hot as well. The girl at the Windows hated with us for a few. They have outdoor seating there were 2 of the 5 out door tables occupied when we drove past. Overall. Solid dunkin donuts. I do recommend going inside. The drive through was not thought out well at this location. read more

Dunkin' - Bacon egg and cheese snack wrap - Donuts Near Me - Hagerstown, Maryland

The absolute slowest service ever at this dunkin! Almost every time I order in the drive thru they make me pull to the front of the store to wait on my order. Not only me, there are AT LEAST five other people waiting on orders from the drive thru in the parking lot. I am normally very patient but today I received all of my food and one of my drinks at the drive thru window and then they pulled me to the front for one iced coffee which I waited TWENTY MINUTES for outside while I watched one of their employees standing outside talking and joking with someone for ten minutes. This ultimately made me late for work. Food and drinks are great but the service is a joke. Employees seem incompetent. Not a good look Dunkin. Do better. read more

Caution for the safety issue in the drive-thu; there is a rock on which it is easy to get stuck. This Dunkin' has gotten in trouble with it before, and multiple incidents are reported each month. When my car did get stuck, the manager did not wait for my towing (despite the car not blocking any part of the business lot/drive-thru) and called his own without informing me, leading to a large fee. The complete mess that resulted from what should have been an easy fix is the reason that I created this account and will be providing the feedback and sharing the issues with the physical property and management at this location and until the issues are addressed properly. read more

This is a smaller DD. It had seats for 20 people, but if all the seats were in use, there would be very little room to move around. I just noticed there is outside seating, which is a nice touch. This looks like most of its business is drive-in. The service was not bad, just not friendly. Coffee was weak and not on par with other DDs I have visited. Old Fashioned Donut was good. I enjoyed it and it made the trip worthwhile. No Wi-Fi here. This seems like a good place to stop by if you are interested in getting a donut. But go the Dual Hwy location for your coffee. read more

This was a heartwarming Dunkin Donuts. Stopped here on a long road trip, and the staff were very helpful and friendly. They had a pretty good variety of donuts on every shelf. The coffee was hot and delicious. A great stop for a mid morning breakfast! read more

Yes, it's small. However, the staff has been consistently friendly, and the donuts are fabulous. We like Dunkin' Donuts, so when we moved out this way, we had to hunt down the nearest one- which ended up being this location. Not much they can do about my one complaint - the hard-to-maneuver-out-of-parking-spots parking lot. read more

The drinks were fine although service wasn't the best, hopefully the staff can improve their attitudes.

Awful customer service. I asked for my free drink to be a large and they refused to do it.

couldn't understand employees, didn't make my coffee right and it tasted like water, and customer service wasn't friendly.

This place is horrendous. Twice now (a while apart) I have received a 40% burnt-black sausage, egg and cheese sandwich. The drive-through staff were less than acceptable given they mumbled everything and had an initial tone of "when is my shift over i'm tired of this place". read more

This is a small Dunkin Donuts, and I stopped there on this past weekend (4th of July) as a quick pitstop to stretch my legs, use the bathroom and grab some caffeine. It was kind of busy for such a small place, but the staff was nice and polite, which impressed me. read more

Terrible every time I've been there. I understand that Dunkin is not a prestigious establishment but this location is just terrible. The employee repeatedly asked my order details after I did an online order and it took 9 mins to get 3 drinks. Another customers order came in after mine was already in progress and his was completed before mine. Besides terrible service, the coffee always taste old and I've been a few different times during the day. Just go to another location. read more

Worst service ever. Totally disorganized staff. Waited 15 minutes before we had to ask about our order. Another 10 only to find out that they still hadn't begun our order. Even then we only got half our order. Another two to get the second sandwich. At least we got our meal for free but our quick stop was nothing but. read more

It was clean. Food was okay. They put the table right under the DD signage. I almost lacerated my skull after hitting my head on the sign, just to sit down. Other than that, the coffee is good. read more

This is probably the best Dunkin in Hagerstown. Always quick and my order is never wrong. Customer service is great too.

they didn't put enough sweetener in my raspberry SWEET tea. I really love dunkins sweet tea but i don't think i will buy it anymore.

I come to Hagerstown once a month for work and I always make sure I go to this DD for my breakfast. They are so friendly and genuinely happy to have your business. Awesome job! read more

Just here. Woman named tash or tish needs to correct her attitude. I asked the woman in the drive through if they were accepting the coupons for the caps 99 cent coffee. I heard the cashier asking another women about caps coupons an said that they work on the lattes and macchiatos so i ordered a macchiato. Next i pull up an they charged 1.99.i handed the girl the card and immediately said wait, how much did u charge me? I attempted to correct them that she just told me they would do the 99 cent coupon. Thats when the cashier asked for miss tash to help an she was very rude, loud and nasty about it all. I was simply asking for the discount. An she yelled well shes going to have to show me the coupon on her phone!! I pulled it up on my phone and unbenounced to me the cashier just ran our card. Then tash was yelling more saying i cant give her a refund with cash after a credit card! Its not even about the coupon. My issue was miss tash's nasty tone and poor customer service skills. read more

The guy taking orders for the drive thru this morning is top notch. You can hear the smile in his voice, he recommended a cheap upgrade on my order and he was quick. Thank you for a great start to my day. read more

Friendly staff. Quality was pretty good. Small store and the drive thru line was outrageous. Looks like an old bank. Not terribly far off the highway. read more

stopped here on my way home from camping. bagel had little to no cream cheese and the coffee tasted old.

I wasn't pleased after placing my order at this DD when I realized the cost was 45 more then "my DD" I go to on a regular basis. When I mentioned it to the cashier he informed me that "my DD" is owned by a different franchise. The cashier continued to tell me how "my DD" is the worst in area. I paid the extra money got my coffee and Bacon Ranch chicken sandwich. But I was really disappointed in the sandwich.... the bun was hard and crumpled every time I took a bite. I called District manager about this 2 weeks ago and have not heard back from them yet. read more

Poor customer service this evening. The employee at drive thru window had a bad attitude when spoken to. Both cold coffee drinks had enough flavored syrup for several cups. Not good read more

Incredible service! The breakfast sandwiches and coffee were on point. Staff was super friendly and fast!!

I asked for decaf and know for a fact I did not get decaf. The drink was initially made wrong and when re made another girl made it without knowing it should have been decaf and was going to dump it out and was told by the guy that took the order not to worry about it. I guess they didn't realize I was watching the whole interaction!!! When the guy handed me the drink I specifically asked if it was decaf and he lied directly to my face! The mistake was not on my part...he punched it in wrong so he had to remake it! If I'm paying for something I don't think it's wrong to expect to get what I paid for. I am thoroughly disappointed and will be finding someplace else to get my coffee from. read more

I come to this location because I live across the street. The hope for me is to avoid wasting a lot of time waiting for my coffee or food. However, this is never the case anymore. I wait at the register for 5 minutes before someone takes my order. Then, I wait another 20 to 25 minutes for the staff to complete my order. When the staff finally notices that I have been sitting there, staring at them for a long time, they quickly prepare my order and offer me free tater tots or donuts to make up for the 30 minutes of lost time. This has happened to me four times, at least. This is mainly because I keep forgetting how terrible the service was the last time I came or because I had hoped they would have gotten their acts together by then. Stick to the drive thru because walk in business doesn't seem like a priority. read more