This Starbucks location continues to have the utmost customer service and exemplary drink makers! Rhakyhia and Jordan make amazing drinks that can't be matched for taste at any other Starbucks! So So Awesome! They love their job and it shows in the customer service interactions. This Starbucks is managed so well that the community that Nick has put together work seamless together! Drinks are made right the first time and quickly! Zuriel and Benji are over-the-top employees who go out of their way to say hi and make sure you're taking care of. There are none better! All of their employees are trained that way! Highly recommend! read more

I can't help but stopping at Starbucks and Starbucks in A. Target is always a hit or miss but here it was a huge hit due to the Customer Service being awesome and so helpful. I went with my go to lately which is a banana bread cold foam iced Matcha. Even though I had a little Oopsie and spilled part of my Matcha on myself, I still enjoyed it. I stayed for a little bit with a friend to enjoy the ambience. read more

While I have met a few nice competent ppl here (who always quit), I think this place is grossly mismanaged. I would even say that it is mismanaged from a regional level as well. Table tops are filthy. Routinely out of napkins. Frequently have no hand soap in bathrooms. Bathrooms are nasty. Floors are filthy . Slow as Christmas. Never have what you order and you find out after you wasted a lot of time waiting for something you'll never get. People are lazy and sloppy in performing their jobs. Appears to me in my opinion this place is too focused on friendships/personal relationships instead of running a business/working. They post store policies they refuse to enforce or enforce differently for different people. Lots of senseless drama going on all the time. Just a mess. Could be much better and I routinely provide feedback which is ultimately ignored. read more

This was a clean Starbucks. Coffee was made in a reasonable time. Staff were friendly. A fairly typical experience Starbucks experience at this location. read more

Starbucks - Coffee & Tea Near Me - Gainesville, Virginia

Great location, very clean and fast service. I came in just for this refresher and a cake pop. After I got my cake pop, one employee called me over after paying and informed me that they had made a mistake with my drink and as apologies they gave me a $4 card for future purchases. Honestly very kind and thoughtful of them since the drink tasted exactly the same so they really could've just said nothing lol. shout out to these employees, I felt very comfortable and welcomed here! read more

Starbucks - Strawberry Aa Lemonade Refresher and Birthday Cake Pop - Coffee & Tea Near Me - Gainesville, Virginia

drinks were fine, food took quite a bit because workers were off in the corner gossiping, and the employee who took my order had a noticeable snotty attitude. overall atmosphere was uncomfortable and not pleasant. read more

so bad altitudes spatialy girls bad traits also the looks likes different things I wish to know her name they don't have name tags

My drink was filled halfway... The worker said it is because it is an ice shaken espresso and when the drink settles the liquid gets lower? I got the drink as soon as it was ready so it was absolutely not sitting there like she said. I order these all the time and this has never happened and they asked if I wanted more milk. Why would I want to fill my coffee up with milk? I don't care what kind of drink it is a venti is a venti and I did not order light ice either so I cannot imagine how much of the drink would be left if I removed the ice. I also ordered 2/3 decaf roast, I guess that means they fill the cup 2/3 of the way. read more

Benjamin is great! Super crew, work hard! Always a smile & greeting from Ben I get my coffees and just bought my gift cards to go into socks for Xmas. Great ornaments too. read more

I've put off writing this review thinking magically they would improve and make good drinks like they used to. Because they used to make amazing drinks. This has become one of the worst Starbucks locations I've been to anywhere. Starbucks lets you customize drinks for a reason. This location, however, just does whatever they decide they'd like to do with your drink. I know it's this location, because I can order identical drinks at other locations around the country and it tastes nothing like what I get from everywhere else here. Want blonde espresso? Depends on their mood. Want 3 espresso shots? Well maybe, if the barista is having a good day. Order a specific number of pumps of syrup? Plan on getting half pumps. Want half-and-half or HWC instead of 2%? They'll charge you for it, but you may or may not get it. I'm sorry. When you are paying $8 for a custom drink, you should get the drink you order! EXACTLY as you ordered it! read more

This Starbucks is like any other. Everyone is pretty busy and service is pretty decent. About 4 stars....but I had to note. The young lady servicing the online purchases. The one not really doing much compared to everyone else which is ok, to each his own. If that's her role cool...but a young man came to empty the trash and she looked at him with annoyance. Refused to move nor looked down to see why he was getting her attention. He was asking to get by to empty the trash. He was emptying all the trash and she was just being snotty. I don't know what may or may not exist outside of work to warrant the attitude but it was really the only thing I remembered from my visit. read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Gainesville, Virginia

I accidentally sent my mobile order to the wrong location this morning and when I shared that with them, they said they could call the other location and they didn't make me pay for a new coffee. They were so kind to me and it made my day! read more

The employees at this location are amazing, they create a very nice atmosphere :) I love their level of service. The store is clean and they take pride on keeping engage and satisfice every customer. I see the effort they put every day ... yes, I come to get my coffee everyday and it is remarkable hoy consistent they are on been my favorite place to visit! I will be unfair if I mention the Batistas names ... but I asure you that along with fresh brew coffee they are the BEST !!! nothing but the BEST !!! Thanks !!!! read more

Starbucks - The happy front desk :) - Coffee & Tea Near Me - Gainesville, Virginia

If you're in the Atlas Walk in Gainesville this particular Starbucks is probably very familiar. It's small with limited seating but the baristas are usually on point and quick. I've never had to wait more than a few minutes for my order and they're accurate 99% of the time. It's a pleasant Starbucks for people watching from the patio seating in nice weather too. read more

Starbucks - Chai latte - Coffee & Tea Near Me - Gainesville, Virginia

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First time getting Starbucks from this location and the order was spot on! Greeted as you walk in, very kind workers! read more

Starbucks - Mango dragon FL refresher & Pineapple PFL refresher - Coffee & Tea Near Me - Gainesville, Virginia

Cashier had no idea when I asked her to tell me details about one of the drinks on the menu....blank stare. Waited a while for my drink but there was no line?! I feel like they need to be trained by some other locations because usually SB is on point. read more

This Starbucks is located in the fairly new megaplex shopping center in Gainesville. Plenty of seating here inside and outside - the inside has a cozy seating area - with several electrical outlets available to plug into for laptops. Of course there is a T-mobile internet connection here - but unless you have an ongoing paid account with them - you might not want to use it - the entire shopping complex here has free wireless internet access - although access to it shuts down at 9:00 pm every evening. I've been here a couple of times - coffee is your typical strong, consistent Starbucks - and there is always a decent crowd here. read more

Starbucks - Coffee & Tea Near Me - Gainesville, Virginia

Service has definitely gone down hill since Evan stepped down as manager. Getting a drink means waiting for for 10 plus minutes. Even for a tea high is supposed to be made by the cashier. Several times I've had to wait longer for a tea and get one of the baristas to stop making drinks and make my tea. Went in today and the person ringing me up didn't even look at me or smile. Seemed like I was bothering her. Another person was just standing there to hand out drinks not helping the other 2 baristas make drinks. Hate going to this location but it is the closest one to me. If I could give a negative star I would. Several people need to be replaced. Especially the cashier who still doesn't know to make the tea when it is ordered and she has been there for a couple of months. read more

Absolutely disgusting. We left after 2 min in line... couldn't get past the amount of filth and garbage on the floor. Management where are you? Do you not check on your stores? Good Lord. read more

Ordered a strawberry lemonade for pickup, they were busy but still got to it quickly and made it correctly. Nice vibe, plenty of places to sit, really pretty decor read more

Starbucks - Blended strawberry lemonade - Coffee & Tea Near Me - Gainesville, Virginia

I was looking forward to my drinks on a warm day after work. I repeated my order to the guy 4 times 1. Venti quad iced mocha latte.2. Venti quad iced vanilla latte with almond milk. Both came out hot. Instead if remaking them she puts the hot latte I to a plastic cup adds ice and milk. Ok one didn't even have my extra shot. They are watery and taste terrible. Anyone who can't get a simple order right should not work there. Ruined my day! Total waste of time and money. read more

Wanted to write a simple review but shocked at also how many other 1 star reviews there are. So idk how much this review will even help or if they care. I was on my way to work and I ordered ahead online through the app to save time. I put it in around 10:45 and says it will be ready around 11:05. I get to the place and it's not ready and I understand they are busy. However, they went through a whole line of customers and each of them got their drink and then I finally got mines at 11:17. Very frustrating how they prioritize the drinks and I ended up wasting time (10-15 minutes is a lot of time when your heading to work) and probably could've gotten my drink sooner if I had just ordered it there, but I won't be back. read more

This Starbucks location is horrible and should be closed down. Every single time I have to have my order remade and almost always it is still not right after the remake. I am honestly shocked at how terrible the service is at the location. I have been served drinks that are so far from what I had ordered and honestly so gross I was surprised someone would even serve this to a customer read more

EFFICIENT AFFFFFFF. I've ordered from them online many times and my order is always ready and super delicious. They have never gotten my order wrong and the staff is so knowledgeable, they make suggestions so you're aware of the plethora of choices and don't make u feel stupid for asking or being unsure. I'd be stressed af working here, but they really don't show it, the staff is always smiling and attentive. Y'all make my 6am stops before work a pleasure! read more

They are so slay and nice. Special thank you to Nick who was on shift when we went. Very attentive and helpful and just made my day better. Worth the extra dollars for great service. read more

Is customer service dead? Sometimes I wonder. To say Starbucks in Gainesville Atlas Walk is devoid of customer service would be an understatement. Devoid of common courtesy, a pleasant demeanor or even basic manners would probably cover it. We used it six months ago and had an almost duplicate experience after asking why a Kiwi drink for my son was missing (can you guess?) ....kiwis! A curt reply of 'we don't have any Sir' came back from the manager. I should have said 'if you're short of coffee, do you serve just hot water?' I didn't and didn't come back for six months. My wife ordered two fancy pistachio mochas today and received half a cup of lukewarm coffee and one piping hot full to the brim. Oh here we go again like an episode of deja vu. After asking why and getting huffs puffs and eye rolling we started to wonder if we were speaking a foreign language. The manager didn't apologize and asked if we wanted a refund or replacement. We opted for a replacement and left wondering why we bothered returning. Whatever happened to a smile, an apology or a basic interaction that didn't put us in a bad mood. Does Starbucks not teach this? Did their parents not teach basic manners? Is customer service dead? Do I have to text my order, pay online and avoid human contact? Come on Starbucks, you can do better. Don't make me wait another six months! read more

If I could give this location 0 stars I would!!!! They are the slowest Starbucks EVER!!! Don't think a mobile order will save you any time. I'm standing here with 20 of my closest friends who all did mobile ordering at least 25 minutes ago and she doesn't even have hers!! I only ordered mine 15 minutes ago. Stay away from this Starbucks unless you have a leisurely amount of time on your hands to wait for your coffee!!!! UPDATE: it took 35 minutes from time order was placed until I got it. read more

I luv this Starbucks so much more now. I think mainly because it is located in Atlas Walkway in Gainesville, VA. which is close to home and it's very relaxing to just sit here with friends and family and seeing how lively my town of Gainesville can get. I still visit here on some of my work remote days. But my favorite time of day to be Sippin on some SB is during sunset hours. It's just perfect. (I uploaded a pic) Anywho, the service surprisingly got even better even though it was already good before. This has become my favorite Starbucks for sure. read more

Starbucks - SB and sunset = win - Coffee & Tea Near Me - Gainesville, Virginia

The workers are very kind and thoughtful they had messed my order up after a long day and i told them that i order something else and they kindly made me and new one but in a larger size and let me keep the one the messed up read more

I have never in my life written a bad review but after my experience at this location I had to say something. Time and time again I haven't gotten the right order or they have completely messed up my drink and even after I get it re made it is often times still not correct. I wanted to give them the benefit of the doubt but at this point they just don't deserve it. read more

I love this Starbucks they messed up my drinks a couple times but hey I've been there myself. This location is EXTREMELY BUSY!!! EXTREMELY EXTREMELY BUSY!! I REPEAT EXTREMELY BUSY!!! did y'all hear that? Just wondering cause I see a lot of Karen's in these reviews. This cafe gets so many customers I get anxiety when I see these poor workers trying to keep up with online orders and in person orders Jesus Christ it's insane I've seen one almost trip and fall trying to hurry. I try to be as patient as possible but unlike me there's some adults who were apparently raised by toddlers by the attitude they give to these poor baristas. Anyways, good cafe, super busy, mistakes here and there. That's all read more

This location is the worst! The lady who put her order after me got her drinks before me. She ordered 2 venti red cold drinks, my order (grande pineapple macha) wasn't even started until I inquired about it. It tasted horrible, completely off balanced, I had an upset stomach afterwards. How is this location still open? read more

I spent the last 30 minutes waiting for a latte. They are not serving orders in order. I want the last 30 minutes of my life back. I can only attest this is due to poor training and management. I will never come here again. For those reading this, just go to target or Panera down the street. read more

What can I say about Starbucks that hasn't already been said? Nothing...that's why this review is to say they are close to Va Tire and Auto where I get my oil changed so that's why I go here. read more

So I have to agree with all of the other posts. This place is SLOW!!! The store is way too small for how slow they are. People are packed in tight awkwardly looking for a place to wait for this extremely slow service! This place should move into a larger location like the vacant store across the street. I feel like if there was more room then the this place would not be as slow. I don't think it is a lack of baristas that makes them slow, it is the lack of space in which the baristas have to work. Coming here and waiting 20 minutes for anything that is not a drip coffee is not a pleasant experience at all. Update: this place has a regular that sits in the corner and reeks of urine. They need to address this as it is highly repulsive and makes for a dirty and disgusting experience! read more

I love this starbucks, yes they are all suppose to be the same, but what set this one above the rest are the staff! Furthermore it's clean and very conveniently located across from my place of work. read more

Starbucks - Coffee & Tea Near Me - Gainesville, Virginia

I usually love going to this starbucks, but today I had a unsettling experience. I witnessed an old lady worker, I believe her name was Desiree, yell at a customer and another younger employee (poc). The younger employee was dealing with the chaos very well and was making good conversation with a customer when the old lady left her station to yell them. I get that it was busy and can be stressful, but that was very unnecessary and caused a lot of attention. I ended up having to leave because that interaction didn't sit right with me, so I went to haymarket starbucks, a much better experience. I think got new management because I haven't seen Evan in a while. read more

I have no clue why all the Starbucks in this area including this one it terrible!! Service the preparation.. you can order online or come in and either way you got to wait way longer then normal time .. you would think being only Starbucks in this area that's not in a grocery store or in a Target would open earlier and be better staffed ... read more

Though the staff is friendly, they sadly botch order frequently. This makes the third time. Oh well.

All my wife and I wanted was a plain cup of coffee. One type was out and the other couldn't even fill two tall cups. Isn't a coffee shop supposed to have coffee? There are so many better places to enjoy a "fresh" cup of coffee. Please please close down and make room for something better. read more