Honestly, so many great things to say about this place, from the food and environment down to the staff. 1) The food here at Tropical Smoothie is extremely healthy, tastes really good, and leaves you feeling energized. (As opposed to a place like "Cava" which might be healthy but tastes like cardboard). I usually get the Supergreen chicken wrap and a smoothie with whey protein added from here. 2) The atmosphere here is upbeat, friendly and chill. The staff actually said thank you when I left a tip, which is really nice to hear since a lot of places don't really show customer service anymore. Every worker here was friendly and the manager said hi to everyone. 3) I got an important call and accidentally left my wallet here, with $2100 inside- when I realized and came back, the staff had the wallet waiting for me and all $2100 was inside, untouched, along with my wallet and cards. My credit card company confirmed they had immediately called my card to let them know the wallet was lost (they couldn't call me only because I didn't have a phone number inside my wallet). So SUPER TRUSTWORTHY staff. Can't say enough good things Bottom line, really healthy, great tasting food that you can literally eat every lunchtime and still be in shape. Friendly staff. Very trustworthy and appreciates your business. Everyone should come here often! To the other person who was implying they'd get his order wrong or not fix the issue- I honestly don't believe that at all. They returned $2100 to me. There's no way they wouldn't correct a mistaken order, there's no way they'd leave a client unhappy over $10 bucks. And chances are, they didn't get your order wrong- Uber Eats drivers are notorious for stealing food, that isn't the restaurant's fault. If that happens the correct policy is to report it to Uber Eats directly and they'll refund you the cost. read more

Update: The business responded to this review, but unfortunately the response reinforces what bothered me about the original interaction. While they acknowledged that the situation was frustrating, there was still no apology or acknowledgment that my order had been missed. I truly wasn't looking for compensation or anything beyond basic customer service. A simple "we're sorry" would have been enough. Really disappointing customer service experience. Original Post: I ordered and paid for a Detox Island Green at the counter, tipped 15%, and waited about 10-15 minutes before realizing my order had apparently been forgotten. When I asked about it, the same employee who took my order seemed not to remember me and questioned whether I had ordered, to the point that I actually dug my receipt out of the trash to prove I had paid. Mistakes happen, and the wait itself wasn't the issue. What bothered me was that there was no apology or acknowledgment at any point. Once I showed the receipt, my smoothie was made in about two minutes and handed to me without so much as a "sorry about that." A simple apology would have gone a long way. read more

These were at the bottom when i finished it. it looks weird, brown, and soggy, almost as if they're expired bananas but also looks like prunes. I can't really tell but its very alarming and disturbing. When you look up the recipe it not even suppose to have prunes. So i wonder what this mystery glop is read more

Tropical Smoothie Cafe - This is the CHIA BANANA BOOST®. - Juice Bars & Smoothies Near Me - Manassas, Virginia

So I usually go to this location at least once a week and buy 2or 3 smoothies each time. In the past I was impressed by the cleanliness of the work area and how consistent the smoothies are. The staff was usually very friendly and fast. Of late I have noticed that there are many different employees and they don't seem to like their job. This also reflects in the quality of the product. These smoothies are a luxury item for me. If they are not good and the employees serving them are not happy or friendly why should I continue to do business there? I hope they read this. read more

Made a quick stop at Tropical Smoothie Cafe to grab something quick for breakfast. The service was great. I was greeted as soon as I walked in. I ordered the Cali Flatbread and it was delicious. I just wish ice coffee was an option. The restaurant was clean and the decor was light and bright read more

Tropical Smoothie Cafe - Front of restaurant - Juice Bars & Smoothies Near Me - Manassas, Virginia

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Classic Tropical smoothie visit. Came in for something cold and refreshing... Left with that and some food. Nothing too crazy to report about this visit. The location is clean and the staff were quick and friendly.. My smoothie tasted great and the food was also very good. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

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I don't like writing negative reviews, but this location has messed up my order too many times recently. They did not make my to go order correctly, and they did not include the side. I tried contacting corporate customer service, only to have the website stall on me on both the computer and mobile version. This was a favorite place to eat a fresh, healthy meal, but I can no longer recommend this establishment. read more

Don't walk, RUN away from the business. After trying to order for delivery (food was never delivered and we were never notified), we had to deal with the manager (owner) who was such a terrible, nasty individual. He refused to deliver our meals, and was extremely rude and disrespectful. We will never return. read more

The girl that was making my peanut butter cup smoothie said that my order 'WAS ABSOLUTELY DISGUSTING!', cause i asked not to put banana on it. Maybe she assumed i dont understand english as she was saying it loudly for the rest of her crew to hear while i was just right next to the counter. If not for the other girl who put together the ingredients on the blender and made the smoothie yummy, this will be a 1star or 0. read more

I hate writing bad reviews, but I got food poisoning from here which is especially disappointing as I am a regular customer at this location and have never experienced anything negative until now. It was my only meal that day, as I hadn't eaten before and was too sick to eat for the remainder of the day. I don't know if it's this store's fault... something seems to be going on with this chain because my roommate recently ALSO got food poisoning from the Fairfax Town Center location. This sucks because we both loved Tropical Smoothie but we do not see ourselves returning :( read more

Kaela was very polite and friendly. 15/10 great service. (she deserves a raise) Well recommended place. Very clean and friendly cafe. The drink was epic! read more

Tropical Smoothie Cafe - Shout out to Kalea, she was very polite and even gave me a free a cup full of ice. 15/10 service. Well recommended. (She should get a raise) - Juice Bars & Smoothies Near Me - Manassas, Virginia

The moment I walked in I was greeted by a worker and they sat me down. I ordered the pesto chicken sandwich, it was delicious but it would have been better if they had root beer as an option. read more

I've done takeout and delivery from here twice in the last three days. For takeout, I got the Bahama Mama smoothie and jerk chicken bowl. The smoothie was great and my chicken bowl was also flavorful. Just wish it was packed with more meat throughout. For delivery, I got the Beach Bum smoothie and liked it very much in addition to the chicken caprese sandwich which was excellent. The only reason I gave this place a three and not a four is because when I did takeout and got home, I saw a small ant or some other small bug in my chicken bowl. There was only one and it might've come from anywhere since it's summer season. Otherwise, this is definitely a good spot to get some food. read more

My favorite smoothie is the sunrise sunset, I have yet to try anything else because it's sooooo good . I like to substitute the orange juice for a different juice depending on what they have and it's always delicious. This location tends to have really good morning specials from I believe 7-10 am throughout the work week. My only issue with this is that it's not valid if you place a curbside order which sucks because with the pandemic I take full advantage of curbside orders. It's only for inside purchases. read more

The smoothies were good. But the service was slow and food we ordered came mashed. They were busy but that's not a valid reason for food to come out wrong. read more

Tropical Smoothie Cafe - A mashed quesadilla - Juice Bars & Smoothies Near Me - Manassas, Virginia

UPDATE: The next day 23/JAN/2022 we did get a call from a manager who was not tracking why he was calling or what the issue was. After clearing up why we had an issue, he then stated he would review the security footage later to see if the food was placed in the bag. So not only is this location not bothering to correct a simple mistake, they are implying that we must be lying. So we are waiting for a call back after they review the security cameras. Either way, they didn't put the food in the bag or the drivers they contracted to deliver their food stole it...why is that my problem? Will he next want to see my credit score, my debt to income ratio and my medical history to determine if I am a thief or a liar? We ordered food from this place through their application and they made a mistake, we paid money and they took it and are not willing to make things right. This is the way it is now I guess. So I will inform others through my writing and take my money to other businesses. No big deal. This was a simple mistake to correct, getting in the habit of taking money from customers and not providing what they paid for is not a recipe for success in fast food or any other business. They will post comments like the one below, that is standard procedure for online customer support, which is really just the normal smoke screen provided to the public to hopefully not lose customers over a mistake they made. I don't encourage anyone to order online from this location, take your own chances and risk wasting your own money. I am the idiot in this case, I choose to shop again at a place that didn't get it right the first time. I give people and businesses the benefit of a second chance usually, well it bit me and that's ok. Lesson learned. I'm writing to caution others, not to correct the situation, that was what the employee was supposed to do. read more

To the young lady working on the evening of 12/10. I've been struggling with my new diet restrictions due to my PCOS and endo. THANK YOU! For taking the time to understand, listen, and making suggestions. You have no idea how much I appreciate it! Thanks you! read more

Best smoothies I've had! They ensure that you receive the best service & all of the staff are friendly. Definitely recommend coming to this location! read more

Great staff. Great service. The turn around time in getting your drinks out to me is fast.There Green Islander on point.

Well lit, open kitchen, clean, smells good, and excellent customer service from attentive employees. I have never seen anything like it.

My experience is rated 2 stars not because of the food but because the order I called in to the Liberia shop to cancel was not canceled; the charge is showing in my account. I mistakenly ordered online from the Liberia location when I wanted the Sowder Village location. I immediately called Liberia and asked the employee to cancel. He said he would but obviously he didn't, judging by the attached photo showing 2 charges. The time was just a little after 1 p.m. on Jan. 24. Order ID 468791346 read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

The customer service is great. My smoothies always come out fast and taste great. Although the last 2 times it tasted funny however, I know they are trying their best during Covid. read more

Always get my order right and always friendly at this location! Every time I order curbside, it's ready when I pull up.

Beat tropical smoothie in the area! Always able to accommodate my special requests and the smoothie always tastes amazing!

Great customer service! Food and smoothies are always quality. The restaurant is clean and all are friendly! Definitely recommend.

Great customer service, by far my favorite location! Always looking forward to their seasonal flavors

Perfect spot if you are looking for a healthy alternative to your breakfast or lunch. I get their Detox island green smoothie on a daily bases. Very friendly staff. Great customer service all around! Never going to stop going here! read more

I needed to grab a quick, healthy lunch and thought I'd give this location a try. Clean, great customer service, and quick! I will definitely be back! read more

1 star for the lack of customer service and common sense, I ordered 2 smothies using the app while I'm driving, when choosing curbside pick up the app asks for the type of car and the color, when I arrived to the restaurant I parked right in front of the restaurant, so maybe someone could see me and come to ask me if I needed to order or had already ordered, well the owner and the 2 employees were very entertaining talking, I had to go in and get my order, and tell them that there was no point of setting the type and color of car since they did not have the disposition to serve, I went to my car with my order, and 1 minute later the owner came out in person with a ticket in his hand claiming that It was my mistake, oh yes!! At that time he was able to go out, he was already laughing with no intention of solve the problem, it's a very nasty way to handle the situation, I work in a restaurant and we do curbside pick up service, and our common sense tells us that if there is a car parked right in front of our restaurant it is for a reason, and some occasions the customers make certain mistakes we apologize and try to solve the situation, we don't go out to fight with them, much less make fun of them as this owner with his stupid way did, It looks like his Daddy made a mistake paying for this restaurant since he has no customer service training read more

I went into the cafe thinking they might have a lot of low calorie options. It turns out they don't. I still ordered a couple of items just because I was already already there. It was okay but I don't think I will visit again. read more

sameer has great customer service and the chipotle chicken club flat bread is a great thing to order would get again!!!