Super helpful store. They are so accommodating, they even made my last minute Turkey Ice Cream Cake dreams come true. So clean and well run. Really glad we have such a nice location as our closest store! read more

Terrible service. Walked into the shop to see a worker sitting at a table on his phone. He greeted me, I responded hello. I went to the cake fridge, picked my cake, and started walking to the cashier. The worker did the same, except not once did he take his eyes off the phone. He walked with his phone, texting, and stood AT THE CASHIER with me in front and kept texting for another 5 secs. it just came off very rude tbh. I feel like phones can be used during downtime, but a customer deserves undivided attention. I feel like that's asking for the bare minimum. read more

Never been to this Baskins Robbins before until this past week. I was in the mood for a milkshake - which I've not had one in many years. I selected the Cookies & Cream ice cream for my milkshake - in a large size. I also got a container of their Chocolate-Peanut Butter ice cream to take home. The milkshake was huge - and yummy! The Chocolate-Peanut Butter ice cream was consumed later in the week. Very rich and satisfying! Service was good - paid with Apple Pay. While I was there - I looked for photos of Scott Lang - but there were no mentions of the "Employee of the Century!" to be found. #BaskinRobbins read more

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The only reason this store gets 2 stars instead of 1 in my book is because of a certain employee. I have been here multiple times and everytime i've been here an employee named Jacob has been working. He is a very kind and energetic young man who always strikes up a conversation. Always greets us with a smile and always has my family leaving happy. Truly a great interaction every time. Now the downside to this store is, in my most recent visit, my family and i had sat down and were eating our ice cream when i noticed not one, but two hairs in my cup. I had already been questioning the sanitation aspect of this store after when we walked in we were met with the foul smell of body odor from what seemed to be coming from a female employee. Nonetheless, I bring my ice cream up to the counter to address the issue and the employee i mentioned up above was standing there. He fixed the issue and gave me a clean, hair free scoop without the side of body odor. I'm not sure if it's the management or what behind this store but most of the employees are rude or do not seem trained. read more

Ice cream was super nummy yummy and cashier was supa dupa nice. We accidentally went in right before they closed but they were very cheery and friendly, chatting with all the customers :] When I tipped the cashier he jumped up and down and cheered in celebration 10/10 read more

Great owner! Friendly service! Very hospitable!...and of course GREAT ice cream! I would recommend for an evening scoop. Bring your friends and Enjoy! read more

The ice cream was spectacular and the staff were very friendly. Maybe they were short handed, but the place was messy and worst of all - the waffle cone was flimsy/soft. read more

Late post! It was Hello Kitty & Mimmy's birthday on 11/01/2018 so being a Hello Kitty fan, I called to ask if they can do a photo cake! They didn't disappoint! The owner was very kind and attentive to what others might think is a silly request! She took the time to check in with me and even made lots of suggestions! It was overall a very positive and fun experience! Plus the ice cream cake was delish!!! I stored the left overs in the freezer so we were able to enjoy it longer! I will definitely order custom cakes from them again! read more

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Clean store. Promptly greeted and helped by friendly staff. Will definitely be back!

I don't know what is wrong with this store. Absentee owners, maybe? Several months ago I came in and ordered a sundae and the cashier charged it as an ice cream scoop plus add ons for over double the cost. Then didn't know how to delete it. I figured it was a new hire. Today, I went in to see about ordering a gluten free ice cream cake. Several months ago an employee who is also gluten free told us they could do it and it was really easy because all they had to do was leave out the cookie layer and they had made several of them. When I asked about it today, Nida was totally confused. Then said, she had to check with her co-worker. When I asked if I could leave a message for a manager to get back to me she said she was the manager. She proceeded to tell me they couldn't do a gluten free ice cream cake because all their flavors had gluten. When I pointed out to her how many labels said gluten conscious she just stared at me as if I was speaking another language. I did not feel valued. I did not feel she had any interest in making a sale. I'm only giving them 2 stars because the ice cream is really good. We'll probably avoid this franchise until there's a change of ownership and the owners actually train their staff. The ones in Manassas are all fine but avoid this one. read more

The cones weres stale. There were folk in there that did not work there (maybe parents) who were so close to being behind the counter.. it was weird. read more

It's been a year since I last reviewed this place and so I had them make me a custom Grasshopper shake: extra-thick mint chocolate chip with crushed Oreo toppings mixed in. Delicious! They did it right and didn't skimp! Great neighborhood Baskin for Haymarket! read more

Clean shop staffed by young but friendly employees. Generally not busy; I have never been more than second in line. There is a Dunkin' Donuts right next door, but the two businesses at this location are not linked in any way, unlike many other locations. No problems here; I was in and out in less than five minutes. Plenty of parking right in front, too. read more

The store is very clean and they have great sevice. They have good selection of flavors. I quite enjoyed their ice creams .

Great atmosphere for parties and get togethers. Very clean. The owner is exceptionally friendly and greets people as they come in. I am dairy-free so it is nice that they always have options for me when I come! My favorite is the daiquiri ice. read more

This store has wonderful staff and the most beautiful ice cream cakes. Of course the draw is the ice cream. Delicious! Lots of flavors and toppings. I enjoy my visits! read more

Absolutely the best Baskin-Robbins location I have ever visited. The store was clean and nicely decorated and the service was excellent.

So we wait like 15 mins because some kids ordered like 10 different ice-creams on top of the employees being slow. Then it's finally our turn to order and we ordered a milk shake and the employee states they are out of milk! Harris Teeter is walking distance!!!!Like why wasn't a sign put on the door so customers are aware and don't waste there time in line waiting!!!!! Horrible customer service! read more

Me and my mother eating in parking lot we notice one male employee was lying on the floor he got up then he scratched his head and rub his nose then he waited on customer he didn't wash his hands before dealing with customer read more

Whoever trained these workers did really well and i'm always super satisfied with my service. I get the best milkshakes here. The workers are super friendly and I enjoy every time I come here. Also, great memes. read more

Very friendly staff. Delicious ice cream. So happy to have a BR so close to home. Would definitely recommend to all.

I'm waiting in line and there r about 6 workers in my eye sight and non of them are taking my order.

Great atmosphere, delicious ice cream and friendly staff.

Great atmosphere! Such a fun place to take the family for a delicious treat. Love Baskin Robbins and this store. Nice and friendly too.