Refused Handicapped Hearing Accommodation I am hearing impaired and use hearing aids to hear properly. On the morning f 11/13, I had forgotten my hearing aids and drove to the window to place my order so I would be able to communicate placing my order. The staff refused to accommodate my hearing handicap and take my order at the window. I am sure that Starbucks has policies regarding this type of issue and would not approve of their refusal. read more

the workers were obnoxious laughing in my face after I asked them to get stuff that they forgot.. they didn't make good drinks and then shuffled me out. essentially horrendous service if you see a blonde girl or a short girl with glasses dont bother spending your money you will get laughed at get horrible products read more

Visit your nearby Starbucks today to get your reusable Starbucks red cup! Only available today My fav place in town read more

Starbucks - a hand holding a red starbucks cup - Coffee & Tea Near Me - Frankfort, Kentucky

I like to get a flat white at Starbucks when I need a hot drink and a pick-me-up! My granddaughter is a cake-pop lover, so she usually has a birthday cake one. read more

The service is terrible and some of the employee attitudes are even worse! This has been happening for a while, but today is too much to over look. I only ordered a black coffee. Waited 10 minutes! No, it wasn't brewed fresh. I ask why is service slow today? Response we are short handed and if you don't like it get your coffee somewhere else and don't come back!! Really!! read more

Awesome friendly service and great cup of coffee. Went in and asked for the worlds largest cup of coffee. With a smile and 'yes ma'am' that is what I got. Of course topped with cream and heavy on the vanilla. Perfect! Thank you! Great little Starbucks! read more

Well once again, my expectations for a good cup of coffee have not been met by Starbucks. Today, I ordered a grande Pike Place and it tasted like hot water with a hint a crappy coffee. What the heck, Starbucks is supposed to be a "coffee" shop. And, this is not the first time I have received a bad cup of coffee. One thing is certain, I will not be buying any more coffee from this place. I am done donating $3.00+ for an expected good cup of coffee. read more

Always a great experience when coming to this location. Baristas are super friendly and drinks are spot on. I was here last week and noticed one of the baristas apron below her name said military spouse. I found this to be amazing that the company is recognizing a spouse for their service. Kudos to Starbucks. I would give 5 stars but some days service can be a little on the slow side. read more

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Love Love Love Starbucks! I actually tried a different location this week in another city. One thing I like about this company is that it is well know known and it has multiple locations. Starbucks has a speedy drive thru service and a well lite dining area. Today I Picked up a Mocha Frappuccino Blended Coffee. The staff here offers great customer service. Friendly and quick services are always needed early in the morning. My favorite is their Mocha Frappuccino and their Green Tea Latte. Not only does this brewery have latte's and coffees but they have deli sandwiches, hot sandwiches, deserts, yogurts and more! read more

One of the nicest Starbucks I've been in! The staff where extremely nice and got my order taken and brought to me really quickly to my surprise seeing as they where fairly busy at the moment!!! But everything was great so I have absolutely zero things to complain about for a change lol.. read more

Starbucks - Coffee & Tea Near Me - Frankfort, Kentucky

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This is a Starbucks we have visited very often. The service is usually superb, but this time they were out of whipped cream, so my wife's drink came out tall, not really venti. Oops. Eat well, tip well. read more

Starbucks - Front starbucks. - Coffee & Tea Near Me - Frankfort, Kentucky

I have never been to a Starbucks where the employees did not realize it's happy hour before. They rang up my order incorrectly. The blonde girl wasn't aware Starbucks has a happy hour. She scanned my coupon in my app and still had no clue. She also didn't know that they offer coconut milk instead of regular. I always go to the one on my side of town and now I will thank my lucky stars that it's my normal. Please hire employees that are trainable! It should not take 3 people to get my order rang up and 13 minutes. read more

Starbucks - The drivethru - Coffee & Tea Near Me - Frankfort, Kentucky

Since more people are using the drive thru during Covid, be prepared for a long wait in line. But if you love Starbucks as much as I do, you don't mind. Listen to music, check your email and social media, and you'll be at the front of the line before you know it. When you get your drink it is well worth the wait. Like most things during the pandemic, there are big changes, and they require patience. Starbucks fans like me are willing to wait for our favorite coffee. read more

Yes I love Starbucks and look forward to when they will once again be able to add hazelnut syrup to my coffee!

Best Starbucks I've seen. Very clean and very polite to customers. Ray the manager is a very good man and will always make things right!

Seriously if I am stupid enough to spend over $5 for latte you should at least do the drink correctly the first time and not be a passive aggressive jerk about your poor performance. I understand that in customer service jobs that sometimes you have to put your own crap aside and deal in the moment and that can be difficult. However you picked the job...deal. The reason I go to Starbucks is for consistency. I should get the same product no matter the Starbucks. Also, it corporate so be corporate pretend to smile, give me a ridiculous corporate excuse, fix the issue and let go on my way with my over priced purchase. Not telling me you fixed the drink and instead just letting it sit there is just rude. Do better. read more

Fast and friendly service. I love that I can place my order online and it is ready when I walk in! read more

Starbucks - Fast and friendly service - Coffee & Tea Near Me - Frankfort, Kentucky

My wife and I go to this location daily. The staff are great, friendly, and always get our drinks right. Marquita, Hannah, Will, and all of the other staff are great. They all take the time to get to know you and make you feel welcome every visit. We have seen a lot of staff come and go over the past 13 years, but this has been a consistent, great store with solid leadership, and really good people. That's why after 13 years we are still daily customers. Frankfort, KY resident Mark Alcorn read more

Me: "oh, did I say iced. I wanted iced" Batista: "ohhh sorry. Have a good day and closes window" Not the typical Starbucks experience. read more

The workers at this location are always friendly. Whether I order on the app, in store, or through the drive thru- my order is always accurate. read more

Even pre-covid, this is the worst location ever. Long wait times, orders never ready on time, rude staff, the list goes on and on. Doors randomly locked for no reason, etc. read more

Usually use the drive thru here but used the order ahead feature the other day and due to the line of cars I parked and went inside. My drinks were ready and as I picked them up one of the baristas called out 'thank you!' My husband and I enjoyed our drinks at home. read more

For a lunch break it was a quick 5 min drive thru stop. Service was friendly as well. When I'm back on this side of Frankfort I'll gladly be stopping by again. read more

Starbucks - Coffee & Tea Near Me - Frankfort, Kentucky

Driving long distances calls for either Red Bull energy drinks or good coffee. I love a soy latte in the morning and a passion iced tea lemonade in the afternoon if it's warmer outside. yum yum. Back on the road. read more

The baristas are always very helpful and friendly. I am not really a coffee drinker so they helped me find my favorite drink: the java chip frap! It is filled with chocolatey goodness. They also have great breakfast sandwiches and yes, I am a fan of the famous pumpkin spice latte. Everything is overpriced but it is good and that's why we all continue to buy it I've never had my order wrong and I've never had to wait a long time. I'd recommend this place to any coffee lover and/or breakfast lover. read more

I have been here only a few times because I live very close by and I can get my coffee fix at home. But when I need my Mocha, I NEED my Mocha. When I need my Java Chip, I NEED my Java Chip. So I head here and have that fix fixed. The people who work at this location are friendly and the place is clean. It has even 'felt the Bern'! read more

Great coffee, snippy attitude from the girl at the window. We had a very simple order-2 grande brewed coffees with cream. Evidently we should have said "2 grande PIKE, with cream" because we were corrected. No big deal. We drove around, were not greeted with anything other than "$4.55", handed our coffees without thanks, and when my husband said thank you, she just looked at us. I asked for napkins because the coffee had sloshed onto the lids, and were handed 2. Not the worst experience but definitely not the friendly service I am accustomed to at the Starbucks in my hometown. read more

Great service when taking my order but then they forgot to fix the sandwich I ordered. I waited 20 min before saying anything just in case. But casting that aside the Bacon Gouda egg sandwich made a nice light lunch. The Artisan bread was very fresh and crisp on the outside, soft and fluffy bread on inside. Great combo bacon and Gouda!!! Went perfectly with my double latte read more

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This is my favorite place to be ever morning th place is always emasculate and the people are so happy to see me and they are so good at What they do after we have time together I feel great about myself and then couldn't get any better read more

I went to this place for the first time today and with their image being a sophisticated coffee shop I wasn't expecting McDonald's quality service and food. The employees were rude and immature while taking my order. When I finally got my food and drink after waiting for over 15mins my sandwich was put together sloppily and my drink was not the one I ordered. If I could give this place a McDonald's out of a steakhouse I would give it a Burger King. read more

Great for a quick stop. The staff is always speedy. Coffee and overall service are typical of the chain.

Love me some Starbucks. Workers are generally nice. Coffee is consistent. Love the order by app option.

This Starbucks rules!!!! I called (long story) at 7:45am asking for 11 traveler boxes of coffee by 8:30am. Even though it was their busiest time of day, they said they would make us as many boxes as possible before 8:30am. Each box contains between 8 and 12 cups of coffee. I expected three or four, the same amount the other location promised. I was stunned when we arrived and found they had made seven traveler boxes! They exceeded my expectations, were super friendly and helpful, and saved the day. read more

This Starbucks is a nice one... clean inside with fast and friendly service. I've been a few times and hubby says they make his drink right so, kudos! My only gripe is when ordering from the drive thru, maybe they can't hear because they get a little confused on the sizes you order... read more

Worse Starbucks! I ordered a simple Venti Frappachino and proceeded to wait 20 minutes. Then they give me a medium coffee. Inform them of the error and waited another 5 minutes for them to give me a medium Frapp. Never mind, I don't have the rest of the day to wait for a refund nor a replacement. But do worry, they charged me for the Venti Frapp and probably gave the coffee to the next person. read more

I'm changing my review. My most recent visit has caused me to never return. I went inside and ordered a salted caramel frapp. The blonde girl who rung me up asked "would you like whipped cream on your frapp?" I said "yes please just a little." My friend showed up and we were talking. Then the girl came up and gave me a hot drink? I said "oh I'm sorry I ordered a salted caramel frapp." She even repeated my order to me when she rung me up. She grunted, rolled her eyes, grabbed the drink, dumped it, made the frapp, and tossed it at the counter. I don't even know why I apologized when I didn't do anything wrong. read more

Would have to say this is not my favorite Starbucks right off the bat. Didn't look as clean as most and my coffee had been past it's best a while ago. My mug had lipstick residue on the rim and half and half station was out of stuff. Left most of the coffee in the cup and went on my merry way. read more

My experience wasn't the best in the west. After having much difficulty with my Starbucks app (it was shutting down the moment I clicked on it. And no, it didn't need an update). I continued to tell the last at the speaker I was having an issue with the app and would order once it started working. They came on the speaker about four more times and the last two times a lady got on there and seemed extremely annoyed that I still hadn't ordwred. I apologized continually, again, stating the app that was working the day prior and that I have had issues with it many times. I was extremely embarrassed an the fact that she wasn't being emphatic to my situation was starting to make me feel uncomfortable. There was no one behind me in the line nor were there more than two cars in the parking lot. I ended up driving to the window to pay and told her that I was going to try to get it up one more time. She continued to exhale and made it obvious that I was annoying her and pretty much threw the food at me and quickly passed me the hot code that burnt me when grabbing it, and it spilling out the sip hole. This is the first bad experience I have had with an associate at Starbucks and I am quite disappointed. Luckily, I was vision for my state board and will not have to worry about the customer service at this location. But still disappointed in management of all things. They uphold a certain culture and it's always sad to see a positive impact go down the drain. See ya never, Frankfort Starbucks! read more

First of all I go to this Starbucks everyday; more over the baristas are great except one. She has been nothing but rude. Shoving my drinks in the window of my car and swearing about me to other baristas. I mean this lady should not work with the public! I understand if she doesn't like me but to be nothing but nasty is unacceptable. TBH she's the worst. read more

Probably one of the friendliest places I've ever been, especially for a Starbucks. It's like that every time.