Legit ordered & paid for a grande drink and they gave me a tall in a grande cup. I knew it felt light so I opened the lid, the whip went to the top. Got home, whip had melted so I measured the drink and it was 12 ounces. read more

Starbucks - Coffee & Tea Near Me - Fort Worth, Texas

I love the grilled cheese. I love the drive thru service. The ambience is small and loud because of the hard and metal furniture. The coffee leaves me cold however because every time I get coffee it's tepid and not enjoyable. But I guess that's to be expected... read more

The woman who was making my coffee was very rude and unprofessional. Her attitude toward customers was disrespectful, and it completely ruined my mood. I expect better customer service from a place like Starbucks. read more

Food was good ordered the caramel coffee and the service was a little slow but quiet and calm music

There's nothing more frustrating than picking up a venti coffee and a 1/4 of the cup is whip cream when the order says no whip. There's a reason why I don't come to this Starbucks. Lesson learned read more

A quad venti caramel brûlée!! I love this time of year because my favorite drink at Starbucks comes back! Why don't they just make this an everyday drink?!? This Starbucks was no different then the rest of them. Same offerings, basically the same people, same everything. My coffee was good, the service was fine... the location was clean. Another Starbucks visited... read more

Only drive through open, and the line is literally around the building. Needles to say, we didn't want to wait, and won't be back.

Ordered a short just to jump start my day for a meeting but I expected at least a full cup instead of a quarter cup of foam. I usually order grande but typically the cup is full I don't understand why the coffee is so scarce. read more

Starbucks - Half cup of short Cappuccino - Coffee & Tea Near Me - Fort Worth, Texas

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Awesome customer service. I got a coffee before I went next door to NTB for an oil change. My coffee got cold and so I walked back to Starbucks and asked if they could please reheat my coffee. I'm not sure what the name of the barista was (it was around 11:30am), she offered to remake my coffee for free. I felt bad because I didn't have any cash on me. I gave her all the change I had! I'm a so incredibly grateful. She definitely goes above and beyond. I don't live close to this area but I will definitely travel back to this Starbucks for their awesome service. read more

Ordered to small coffees, nothing fancy. Still waiting after 20 minutes. Time to try a new coffee shop.

I don't often come to this location and now I remember why. It is the week before Christmas and they were completely out of seasonal drink options. The device was incredibly slow and the whole experience was disappointing. read more

I ordered a Grande mocha and a sausage, egg, and cheese sandwich. The drink was only half full and barely hot like it had been sitting out for 30min before they gave it to me. The sandwich had several strands of long blonde hair stuck to it...I'm brunette with short hair so definitely not mine. By far the worst experience I've had at a Starbucks. Spent $13 and only got to enjoy about $5 of it. read more

Great location in West Ft Worth. They are fairly fast but are usually busy. It's not uncommon for the line to be wrapped around the building and almost into the street. I would suggest adding 10 minutes to get through the line as it takes about that long to get to the window read more

I love Starbucks, and I usually order from this location through Uber Eats since I work from home. I decided to open my venti white chocolate mocha before taking a drink, and saw that it wasn't full to the top or at least closer to the top. So I'm wondering if I paid for a venti and didn't get the full drink???? Is this normal for everyone who gets hot drinks from Starbucks, do they fill it up to a certain extent? I was just surprised because I never open the top before I take my first sip, so now I'm wondering if it's always like this or just this one time... read more

Starbucks - Venti white chocolate mocha - Coffee & Tea Near Me - Fort Worth, Texas

This is my "home" Starbucks, so I've been here MANY times. The morning staff here is fabulous! They are always quick, efficient, and friendly. Special shoutout to John who always gets my order out nice and quick. The evening staff is iffy, I've had my good days and bad days with them. But, overall I must say that this seems to be one of the best Starbucks locations that I have encountered. I will continue to use them as my usual coffee run spot! *I do suggest doing mobile order though, the drive thru gets pretty long.* read more

The barista at the window this morning was so nice!!!!!! I didn't get her name (she said it but I'm terrible with names) but she made a great drink and breakfast recommendation! The interaction really made my morning :) (7/14 10am) read more

My least favorite Starbucks of all time. The wait is long, it's usually nasty just outside the doors, the drinks always taste a little different than other locations, and it's really difficult to navigate the parking lot and drive-through. I only go here when all other coffee options are exhausted. read more

Stayed in the long drive thru line for about 20 min to find out that they were closed. They may have had a sign on the entry door but to those of us in line we would only see it at the drive thru screen. The screen was on and there was a board out advertising an early closure at 4pm and nothing about being closed at all. When I left there was about 10 cars wrapped around the building. It's unfortunate I couldn't get off and tell each car they were closed. This is a horrible Starbucks location! Not a way to conduct business. read more

ALWAYS a LONG WAIT even if you order 30 min ahead. I tried so many times and is always the same.

I' just LOVE the friendly ladies at this Starbucks! The wait often mentioned is usually closer to 10 minutes and you do have the option of going inside at this point (March 22, 2021). I truly appreciate the warm friendly smile and attention the staff always has here regardless of how duper busy they have been all day, the drinks are "soooo good!" read more

I been coming to this Starbucks since I moved Texas in February and always had the best costumer service witch make a difference in my day mood . A Good Morning and great welcoming is key in this industry . I love all of you guys . You make a difference and your professionalism is beyond everything. Thank you Kyrin , Pandora and all the new people and old crew read more

I have NEVER been to such a SLOW and disorganized Starbucks in my life. This place is ridiculous. There is no method to the madness. I waited 20 minutes for my mobile order. A friend came in five minutes after I ordered and ordered from the counter and got her coffee. I had to go ask where mine was and they had the cup but hadn't even started it!!!! It wasn't busy at this time. They just seemed confused. read more

Out of everything. No chai, no white chocolate, no cake pops, no cookies. A big chain not having basic necessities for common orders is not professional. Drive thru line, atrocious. Also took a very long time to get orders out. read more

My husband goes here every single morning for black tea. The morning employees are always on the ball. It gets really crowded and they handle it so well. If you come here enough they will call you by name. I feel like they go over and above with little extras like if you are looking for something ( cups or coffee) that you don't see they will search the stockroom or if they see it later they have put stuff up so my hubby could buy it next time he was in. As far as the drinks, it's a Starbucks...not much you can change about that. It's the employees that make this one special. Parking tip: There are three parallel spaces on the drive thru window side by the curb that if you can park there you don't get stuck trying to pull out in the drive thru lane traffic that is wrapped around the building. read more

Starbucks - Front counter - Coffee & Tea Near Me - Fort Worth, Texas

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Still the slowest drive thru of any Starbucks ever. Unreal and they don't even apologize or offer you anything for the trouble. When i worked for SB, that would've never been tolerated. read more

First time here, did the mobile app order, picked up thru the drive thru. Was ready and tasted great! Had Mocha Frap, Affogato style! Definitely try that again. Was very busy at 10:00am on Thursday but very little wait. read more

Not one to leave negative reviews unless I have given them multiple chances. I don't know how this Starbucks can be so bad EVERY TIME. Time and time again they prove to be the worst Starbucks I have ever been to. I've had to go back two separate times because the order was completely wrong. ALWAYS have a long wait even if there are only two cars in the drive thru or if you order ahead. I've been here 6 or so times and will not be going back. It's not worth it to give them another chance. read more

This is a good Starbucks. I'd say great but it's missing several key things*. I've been going to this location for years and it would've been a 4 star had I reviewed it before the remodeling. I am good with change for the better, but I'm not so sure that it was. Just to mention this review was hard to write because this was one of my favorite spots to do homework and work from until they remodeled it. I wish the remodel would have been better thought out. I may have to consider another Starbucks possibly.... But maybe it'll grow on me. On a plus side: +The baristas are great, they give consistent quality service in my experience. +the coffee is prepared as expected and consistent quality +the patio remodel is nice looking although I'll prob not ever use it (allergies) +The wifi is always reliable +I believe the restroom relocation was a good choice. One thing I found odd was they don't have men/women's restrooms which is a little strange considering there are 2 restrooms, but that's no big deal just an observation. Not so positive: -it's remodel has caused it to feel less warm and inviting in my opinion. It's not very comfortable inside this location anymore. --The comfy chairs are gone most of the tables don't move allowing for more/less people to sit together. (On the up side maybe thats good in some instances) --There is MUCH less room for customers now that they took a huge chunk and gave it to the baristas. --The entry flow is chaotic and disruptive in that you have to cut through a couple tables to walk to the register. You can see that it wants to guide you to the right but that's not an organic movement based on the door location. If your sitting at those two tables it's very distracting when your meeting people or trying to work at one of those tables. No opinion: - I have never used the drive thru in a coffee shop or this one so I can't give you an opinion on that service at all All in all I think it's a good Starbucks but with some minor modifications could be much better, but getting the inside space back would likely not happen but would help greatly. *This was a great Starbucks before the remodel and still could be with some flow changes and some comfortable seats. I just wish they could reclaim some of the space from the baristas that was taken and give it back to the customers, but that's likely not practical. read more

We normally don't complain... but in this day's economy, and what lies ahead, every penny counts. Today we realized we have been getting charged for half & half, which is a condiment that they don't charge for. We've been getting charged approximately 40 to 50 cents per drink for over a month. When we brought this up to the manager...no apologies were made...This is unacceptable!! My husband and I go twice a day for an average of 4 drinks.. that comes out to approximately $2/day over-charge for a total of $60 per month!! We won't even begin to address how much time we've lost waiting in line for an average of 20 to 30 minutes per visit. At this point we will save our $60 a month and all the lost time for 2 months and buy a $1000 espresso machine. If you want to come by...we will never charge you for half & half read more

Forever my favorite Starbucks. They have their customer service down, even when they're busy. You can physically see and hear them working as a team and communicating with eachother, while still engaging with customers, even during a morning rush. read more

The wait is awful for drive-thru, even in the early hours when you'd think the entire world wouldn't be there. The line usually wraps around the building to the point that anyone unfortunate enough to go inside for a mobile order has to pray that someone in the drive-thru is nice enough to let them back out of the parking space, instead of being laser-focused on getting their drink and destroying anyone or anything who stands in their way. Mobile ordering? Yeah, it might save you a couple minutes...if they get the order right, which is maybe a 25% chance. If they don't, you'll find yourself wishing you'd just waited in the drive through while you stand there twiddling your thumbs watching them start your order over again, during which time the chance they'll get your order wrong AGAIN may even increase. You can make a game out of counting the seconds until you're acknowledged by an employee, if you're acknowledged at all. Then they may bring your order, which will either be missing something, have the wrong item, or all of the above. I'm pretty sure one time they forgot I was there. Another time, they gave my order to a drive-thru customer. If they get your order wrong (see above), be prepared to be late to wherever you're going next, defeating the purpose of mobile ordering. It's my theory that this is the Starbucks penal colony where baristas are re-trained, or perhaps the residents of White Settlement and adjacent areas have wronged Starbuck's in some way. Maybe this location houses a portal to Hell. Maybe someone should just pay the Pope the indulgences due so the employees here will finally be free. Whatever the reason that this Starbucks location blows, it blows to such a degree that my wife and I have decided we'd rather leave the house earlier just to go get coffee at a place that's off our route. You know where you should go instead of here? The Starbucks in Lake Worth. Consistently good, friendly service and a large enough location that you may not have to worry about whether you'll be able to stick around and sit down. read more

I love the baristas at this very busy location. The line is always long between 7 am and 8 am, but it never takes long to get through it. They must have a phenomenal, finely orchestrated team in there. As I mentioned in another status, I ordered a drink in the drive-through and realized I had forgotten my wallet at home. I wanted to sneak out of line and drive away in shame, but instead, I was honest with them. I think the barista's name is Sawyer who let me have my drink AND oatmeal for free because I'm a "regular". I paid them back in tips the next time I passed by. read more

If your willing to wait 30min+ for a fancy cup of coffee this is your place. Try to hit up before heading to work, and that has been a joke. People driving away all around due to the crazy wait times. Managers need to re-evaluate scheduling or staffing needs at this location. read more

I agree with most other reviews that the wait time here can be atrocious if you're in the drive thru or walking in to order. I generally get around this by using the Starbucks app to order ahead of time to just pick it up instead - it's a much smoother process without the stress. Every coffee I've gotten here, from simple black coffee to stupidly sugary drinks have been wonderful. My drinks have always been correct, and I've never had issues with the taste or what's in stock at the time. All in all, a great stop on my way to work in the mornings! read more

I love Starbucks, I gave it nearly 3 years of my life and I give it a quarter of my paycheck now. I know that baristas have bad days and I know that a lot of customers can be total assholes, so I'm not going to give this the 2 star rating my heart desires. However, there is one tip that I'd like to give the baristas at this particular location: your voices carry across the lobby, so when you're dramatically complaining about the lady in drive-thru being obnoxious and not knowing how to order properly, you're pelting your lobby-guests with "I wonder what they said about me" phobias. It also doesn't help when you scream into the headset 5 times for the woman to pull forward in her car so the lady behind her can order at the speaker... if she didn't hear you the first two times, Tarzan, she's not going to hear you the fifth time. Not to mention that it took 10 minutes to get two drinks that didn't require any milk-steaming or real effort on the barista's behalf... of course, who doesn't mind waiting for the cashier to finish her text message before remembering to put the sticker on your cup and in-line behind the other drinks that came after you ordered yours? On a better note, my drink tasted perfect and for whatever reason, this isn't a consistent victory of mine at Starbucks. If you have to go here, at the very least, your drink will taste right, if there is another Starbucks you can hit on the way to wherever, GPS yourself to it and don't look back. read more

This is a very busy Starbucks in the mornings from 7 to 8. It must really wear on the person working the drive-through because they are usually not the friendliest. In fact they are sometimes quite rude. I usually just ignore it because I'm sure they're busy and that must be a difficult job, but today was too much. I order a cheese danish and they handed it to me and it's smashed on the inside against the wrapper. I ask for another one and they became annoyed. The drive-thru person even turned their back to me while they talked about me, I could still hear them!!! I do not spend money, no matter the amount, to be treated that way or made to feel bad. Seriously, I've frequented Starbucks for over 7 years now and this location needs help with customer care at the drive thru. I started going there 3-4 months ago and have made numerous comments to my wife about the drive thru. Today was just too much, so I yelped about it. All that aside, their drinks are always made right. Everyday I order the same thing and it is made the same way every time. Other locations will vary in the way the make it, but not this location. That gave them another star. read more

PLEASE, move the toasted coconut syrup AWAY from the classic syrup. 10 times in 3 weeks. Even after multiple requests to the employees. Making us wait 15-25 minutes in drive thru is bad enough. Please get the drink right. read more

They are so rude a grandmother just bought $25 of stuff and was to get a free tote they refused to give it to her not going there anymore even though it's 1 mile from my house. read more

I go to this Starbucks location all the time. I have recently started going and sitting there and working while enjoying my coffee and breakfast at least once a week. The staff at this location is as nice as they come, no matter how busy they get they still make time for conversation and strive to make your order just how you like it. read more

I should thank this location for getting me over my Starbucks addiction. They never made a single drink I ordered correctly. Shame on me for going through the drive-thru each time. It's really unfair to spend over $5 on a specialty drink and get nothing even close to what you have ordered, so I gave up in general. In the long run it has saved me probably thousands of dollars and saved me even more in calories. read more