Ive been coming through here for years. Dont understand all the negative reviews, im a very picky difficult customer when i need my coffee done right....And I have always been taken care of, Great staff ! These employees always make sure im happy before driving away. Just to name a few Ana. Krystal, Sofia, Gabriel and Joseph Love ya'll extra,extra caramel. Desie read more

My husband and I go there every morning to order coffee--iced coffee through the drive-thru. I had to I use the restroom, went inside, and asked for the code. One of the girls gave me a very reluctant attitude and asked whether I had ordered something. You have to be sensitive when asking customers that kind of question. I was wearing pajamas, and I felt she thought I was homeless. That can be a very sensitive racial issue, so you should be careful when asking. She reluctantly gave me the code to use the bathroom. It was offensive and had never happened to me in all my years of using the Starbucks bathroom. They need to train their staff on this kind of sensitive issue seriously. read more

This isn't worth $10+ for coffeee.....threee shots and then for the venti that became a grande..... I never asked for room and now I need to start asking my delivery driver to check the portions. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

I ordered a caramel ribbon crunch with 2 shots of espresso and they gave me a cup that barley had any coffee and caramel into it. It had way more ice than anything! I could barely taste the coffee. One of the worst Starbucks locations! read more

This place is a five no questions asked. This place has... lots of bad reviews but I don't know why.... Okay I admit the drive thru is sometimes slow but most of the time it's quick. The cake pops are good. I got a strawberry açaí drink today and it's also good! read more

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I asked for extra caramel does this look like extra fucking caramel!!! I hate these guys sm

So, after being stuck in traffic while fulfilling a vehicle transfer for work. Bathroom, is sorely needed. Everyone loves Starbuck Standards when it comes to cleaning. This place is definitely a great example, plus everything is stocked and people are super friendly. I hope I come back this way again, traffic or no traffic, I am having a much better day. I had my customary doppio espresso machiato with extra foam almond milk with a generous helping of cinnamon powder. And I would have made peace with that, but their well stocked display case and foods and pre-made beverages entice me to enjoy another familiar favorite. The Tomato and Basil Panini, my range of acceptance for how well this panini is prepare is pretty tolerant. Today, it was not needed. Great job representing Starbucks! Thank you everyone that came into work today! read more

Starbucks - Nom nom tomato Pesto panini!!! - Coffee & Tea Near Me - Fontana, California

Location is everything... I stop in once in a while. The place receives a lot of foot-traffic, is in a tough and busy part of the entire parking lot, and customers here don't really clean after themselves. It's a good place to stop in and grab a quick coffee and hit up the restroom. Other than that, I try not to stop in if I can help it. The seating area isn't the best but it comes in handy if you have no where else to go to study. The music is often a distraction for proper studying. On a positive note, the staff always seem friendly enough to get your order done right. That's usually all you can expect these days. read more

Starbucks - Outside with cool sunset. - Coffee & Tea Near Me - Fontana, California

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Lousy the barista have an attitude girl look like she was not happy to be there. If you're not happy to be here fix your situation do something to better yourself. No customer service at all please is being ran by incompetent barista's. Would not recommend stopping by here, absolutely disgusted by the customer service and the heckling hyenas who are just laughing and laughing and laughing and not attending the lobby or attending the customers that we're going to do the drive-through utterly disgusting do not recommend. read more

This Starbucks is so unreliable when it comes to when they're supposed to be open and closed. This is the 3rd time in 2 months that I've gone (and I don't go that often) to this location and they're "closed until further notice". I understand if it's something out of their control but whatever internal problems that store is having need to be fixed soon or just close indefinitely. read more

Love coming here, they always get my order right and it's always the best pick me up in the morning. The sweetest barista always has a smile on her face, Sophia is the best! Definitely coming back here for my morning coffee read more

Waiting out side for coffee right when they open and it was still closed ... Waited 7 min and nothing cones at the drive there never got moved just ended up going to the donut shop in the same shopping center which was good read more

Horrible service, the guy upfront has the biggest attitude. Don't come here and if you could cut his hours please. Nobody wants to be serviced by some who you ask what flavors do you have and answers with attitude "nobody adds flavor to the americano" Like you work at a coffee shop, im not here for anything else but coffee. Questions about add on flavors should be answered this is a coffee shop after all !!! I wouldn't star it if it wasn't for the fact that it needs me to star it to post this. read more

Just got an horchata coffeee and it tastes like a regular brown shaken espresso idk if they forgot to add the horchata syrup Or they don't know what it should taste like but horrible experience I'll try it again another time hopefully they make it right read more

I love this spot! They have the best ice in the vicinity. Everyone here is friendly. I always use my personal cup and they seem to know me by name 'cause they recognize the cup. I love that! It feels personal coming from a franchise such as Starbucks. This location is busy so you must have patience. Driving up through their drive thru can be daunting and a long wait. The location is is in a terrible spot. There is heavy flow of traffic and they have to use cones to guide traffic for drive thru line que. Bathrooms are clean. Hopefully, it gets remodeled. read more

I understand it's annoying when people show up almost near closing, but I showed up an hour before closing. First, the guy taking my order was so quick to finish up so they missed another drink I wanted. Second, I tried to get their attention through the window and was completely ignored. Third, I asked the guy (hefty bald dude with a brown beard) if I can get that drink and said they "couldn't take orders at the window" BUT THERE WAS NO ONE ELSE BEHIND ME. At least the drinks were correct and good. read more

Very delicious, but I was disappointed in them because they left me alone in the order line. They did skip my order, and I was very disappointed for a long time, like 1 hour and 30 minutes. Also, I am deaf. I try to talk with them, but they ignore me. That was the worst. I am very friendly. read more

This Starbucks sucks asked for an iced caramel latte and then just gave me an iced latte and it pretty much looks like milk if I wanted milk, I would've gone to staters and just grabbed a gallon of milk. I understand it gets busy and people are rushing, but just do your job right it's your only job read more

Very friendly , kind, and hardworking women who work at this Starbucks location. They are very very busy and when you look around at them working, they are going non stop, making drink after drink after drink after drink after drink and they still find time to tell their coworker bye as she leaves with enthusiasm & love. If no one's told you this lately let me share, I acknowledge your hard work and i SEE you!!! Keep grinding beautiful ladies! Thank you! read more

Starbucks - Roscoe, Resfresher, & Espresso Beans! - Coffee & Tea Near Me - Fontana, California

I am truly blown away with how freaking amazing Lexi was! What a perfect person to greet and take orders in these early mornings!! Hands down to the manager who brought this kind of talent in because that's rare these days. Thank you for a quick, friendly, kind and compassionate drive thru experience but most of all your patience. You will now have my business going forward. I recommend the white mocha with extra caramel. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

I have been coming to this location on and off over the years and it has always been the same. They are always running out of stuff. I've been here before when they ran out of cups and caramel. The drive thru line are always extremly long. This last time I came I was in lone for 30 minutes before ordering, it would have been longer if 3 cars didn't get out of the line. My drink didn't taste right. And it was sloppy and melting all weird. Like if it was just sitting there. read more

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Ran out of all Frappuccino drinks. Never seen that happen before. Starbucks with no Frappuccinos is like round table with no pizzas or Chinese food with no Chinese food. Like what's that about. Cashier was so rude too. No apologies no "I'm sorry were out of Frappuccinos," nothing. As though it was our fault the6 had no Frappuccinos. Worse customer service at any starbucks I've EVER been too. For a brand that prides themselves with customer service. This place should be ashamed of themselves. read more

Customer service is horrible- no venti cup mobile gets priority over drive through!!! Only grande available- no caramel drizzle and the cashier thinks she works at a 1800 hotline with her low voice. Now I know why they have 2 stars. PLEASE CANCEL MY ORDER! Who orders the inventory for this store????? read more

Starbucks - The drive through - no Can do attitude barrrrista - Coffee & Tea Near Me - Fontana, California

4 out of 5 times they will forget items of your order , and the one time they do get it right , they forget to even put straws in an order of fraps lol I've ordered here multiple times and usually not by choice due to me having to order thru DoorDash I can't really pick a location it gets picked up from, but they times in able to go get it myself if just prefer the locations on Slover next to the target, management here at this location couldn't care less about their customers order they're just tossing them out and hoping for the best I guess. 0 stars if I could. Also seems like their phone line is disconnected or something so trying to communicate with them isn't an option. Save your time, the Slover ones are pretty close just go to those. read more

This was my first time at this Starbucks location. The inside of the store was very clean, and there were about five employees at the front taking orders and crafting drinks, so the wait time wasn't long for me. I ordered an iced matcha latte for my mom, which she enjoyed. Overall, I had a pleasant experience at this location. read more

Yesterday morning I had a great customer service in the drive thru from one of the employees name Luis. Thank you again

customer service is bad, getting paid $20 an hr and giving customers attitude is crazy.

Worse service I've ever had at a Starbucks. I saw that the line was long at the drive thru, so I got off and figured it would be faster walking in. Well, I was wrong. 3 out of the 6 employees that were there were just walking back and forth and not once acknowledged that I was there. I waited for 6 minutes before anyone acknowledged I was there. By that time, there were 3 people waiting behind me. The only reason I'm giving 2 stars is because they gave me my drinks pretty quickly. read more

Oh Starbucks you disappoint me. I'm Not sure how you forget the dragonfruit in a dragonfruit refresher but I just paid $5 for some nasty lemonade water. Like seriously how does this get past the barista and out the window. Is there zero quality control??? read more

Starbucks - Dragonfruitless :( - Coffee & Tea Near Me - Fontana, California

Not my go to spot before Covid due to customer service, But lately their service has been excellent!! Shout out to the young lady who made my day with this little act of kindness!! Keep up the great work read more

Worst experience ever!!! I ordered ahead on my way to work and the door was closed, noting there was a safety hazard in the store so mobile orders had to go through the drive thru. I ordered at 525am, order was estimated to be complete by 532 and I had to clock into work at 6am. By the time I got through the drive thru it was 610!!! When I got to the window they handed me 2 cold coffees and a petrified sandwich!! Why can't they just turn tht mobile order feature off if they're going to force customers through the drive thru!!!??? Never going back!! read more

Fast!!! And super friendly. Luis is amazing! Love how they take your order ahead of time to make the process so much easier. read more

Starbucks - Pineapple passion fruit with lemonade. - Coffee & Tea Near Me - Fontana, California

The dirtiest bathroom in all of Fontana and Starbucks in history!!!! I frequent 2 other Starbucks in San Bernardino city, and even with their homeless population, they stay on top of their bathrooms. This one, I walked into the 1st one to see the toilet seat covered in urine so I went to the second one and saw the same thing and all over the floor. The place isn't that busy and there's tons of people talking behind the counter. If I'm stopping and paying $7 for a drink, a clean bathroom would be nice read more

Look how little they gave me for a venti, I asked for extra Carmel they supposedly did. The drink also didn't have any flavor. read more

Starbucks - Caramel Ribbon Crunch Crme Frappuccino Blended Crme - Coffee & Tea Near Me - Fontana, California

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Rude girl working today 11:40am 11/16/24 reddish hair skinny girl. I asked her why my order was taking so long to come out after 4 customers got in line after me and got their drinks. I had ordered a total of 4 drinks. So when I asked her politely why my order was taking longer than others she rudely told me "well I'm not working on that side" another employee had put two of my drinks by the cash register in drive thru and never put it on the pickup counter. I waited 20 minutes for my drinks, terrible customer service! My young daughter even noticed her attitude and told me "mom I think that girl had anger issues" and she is 8. read more

This Starbucks takes forever. Dont come here and expect to go through the drive thru quickly or in a reasonable amount of time. If you're 4 cars out from the ordering menu just drive away because you are really 9 cars out from the window. And if you are backed up to the bank you're a fool and have an addiction. read more

I hate to leave a negative review, especially because I am a regular here. But.... This is the SECOND time this barista by the name JOSEPH is extremely rude and condescending. The first time I felt maybe he was having a bad day etc. but today I witnessed him be rude to the car in front of us at the drive thru and then he was very rude to us. Besides him being rude, he declined to sell us a cup through drive thru because he was being "timed" he said if I want to purchase a cup I need to get back in the drive thru line and order it. However, he also forgot to give us one of the drinks we ordered which we had to wait for him to provide us... this defeats the "timer" he was referring too and could have easily grabbed us a cup. Joseph has a terrible attitude whenever we get unlucky and have to deal with him. Do better Joseph! read more

Don't come to this Starbucks often but every time I do the staff here is just flat out rude. I have never seen worst customer service at a Starbucks other than this one read more

Service isn't great, doors locked during open hours, coffee quality is terrible...for months now.

These mfs put too much ice in the refreshers. I got a venti strawberry açaí and asked for light ice two times. They repeated light ice in the speaker and these mfs filled that bitch to the top. Wtf is that. In the picture it's not all full because I was drinking it but that bitch was full smh. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

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