Surprisingly good customer service. Decided to try the new iced ube coconut macchiato and it was refreshingly good. read more

Starbucks - Iced Ube Coconut Macchiato - Coffee & Tea Near Me - El Centro, California

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Dogwood, El Centro 2 customers sitting at tables. no line. ordered one drink and waited 19 minutes! would have been way faster going thru the drive thru! staff says nothing about the wait and doesn't even call out names. you have to keep looking at the counter where mobile app orders are priority over customers in person. the absolute worst service ever in a starbucks worldwide! read more

Really great experience at this Starbucks they took the time out of there day to fix something that was messed up I ordered these exact same drinks the first time and they were messed up the shift leader Elizabeth was really nice and caring about fixing them she told me just come in and she'll take care of the problem I came in this time. I actually went inside of the establishment. I did not go to the drive-through. The place was really clean nice not to many people inside all the workers had a smile they were putting out orders pretty fast as well very fast pace I can tell that they really enjoy doing what they do. If you're in the area are driving through off the interstate eight I would really recommend that Starbucks really great experience. Thank you again Elizabeth for going above and beyond. read more

Starbucks - Coffee & Tea Near Me - El Centro, California

We placed our order plainly on the APP, it was made totally wrong, then she was upset and dumped out the drink, and she made it wrong again. And was very unpleasant. The restrooms were filthy too. Never again will we stop here. The other staff members were just rolling their eyes disgusting service. read more

Starbucks - Starbucks off Dogwood road El Centro California . Filthy! - Coffee & Tea Near Me - El Centro, California

These baristas are the best I have ever encountered at a Starbucks franchise!! They smile, greet you with enthusiasm, personalized each hot cup with a word, like Enjoy! This was such a great experience! Oh and my dry cappuccino was perfectThank you read more

just went here, everyone was nice but all of our coffees were SOOOO watered down, we had 5 different drinks and every one was complete water

I Walk in. While two employees were headed to the door too. No welcome or good morning. While three more employees were at the counter too. Nothing. Went to the bathroom while my friend pulls to drive thru to gets us drinks. Came out I said "thank you you guys have a good morning". No response they just staring out the windows and on phones idk ‍ Overall drinks were yummy. Restroom clean. Thank you again. read more

Stood at the counter for a few minutes wondering I was going to be greeted and able to order. 3 employees, although working, no one min, no greeting. I walked out cause that is horrible customer service. Not a good look Starbucks. read more

Stopped by to grab a quick pick me up since it was a long day of driving. There was a long line at the drive-through, so we decided to stop by inside. The location was clean, and there were notices re: COVID everywhere. All the staff members were masked, and cordial. The drinks arrived quickly - everything tasted delicious as always! read more

Not the best Starbucks in El Centro, but it's close to In N Out and it's pretty good to go with whatever fast food is nearby.

2 drinks, 20 min waiting in shop.... You tell me. I don't know how they work their orders but i saw so many drive through orders go by before my order was ready. From what it looked like, they split up there drive through orders and in shop walk in orders. So it would only make sense that they were super backed up with their in store orders and were pushing out drive through orders way faster. I think that's wrong, if you have customers waiting inside, they should be taken care of in order As they are received. read more

The husband and I hit up this Starbucks before hitting the road home from Imperial Valley. I needed my caffeine fix and was thrilled with this location provided exceptional customer service by remaking an unfinished, water-downed, warm green tea from the day prior. The barista at the drive-through window was super friendly and accommodating and we will definitely make it a point to stop here again when we are in the area. The drive-through is easy to access and my drink was made perfectly to my order. It is located conveniently close to the mall so it's the perfect stop to get caffeinated before hitting the shops! read more

Grabbing our caffeine fix before our journey home, our daughters decided to try Mango Dragonfruit. The sip I had tasted good, refreshing. We went through drive-thru; I cold see the problem they were having as the line for drive-thru cut off parking spaces for people dining in. Other than that, a seemingly decent store. read more

Starbucks - A very Venti Mango Dragonfruit - Coffee & Tea Near Me - El Centro, California

I ordered a Nitro Cold Brew with oat milk and a pump of caramel syrup. Yum! Teresa (with the hot pink bair) was super helpful. She even handed me Post-It notes for their "What Makes You Smile" board. Very friendly baristas. Love that! read more

Starbucks - Exterior at night... - Coffee & Tea Near Me - El Centro, California

I ordered an iced peach green tea lemonade and they gave me this?? We kept telling them that this was not the drink and the drive-thru guy kept insisting it was the iced peach green tea lemonade like?? I KNOW damn well the drink is not red LOL I always order it so I don't know why the guy kept insisting but ok...I just said it was fine and kept the drink. I took a sip after I left, and indeed, it was not what I ordered. It was a passion tea. If you guys are gonna make an order wrong and the customer is telling you it is not it, just double check and make sure you made the right drink. I work in food too and this was lowkey unprofessional... read more

Starbucks - a hand holding a cup of drink - Coffee & Tea Near Me - El Centro, California

Friendly service & delicious drinks! The service was fast and pleasant. I saw bad reviews and couldn't understand why.

Typical Starbucks located near the Imperial Valley Mall. This location has varying hours compared to the one of S. Imperial Ave, and tends to be open more/a bit later on certain days. It's typically not too crowded depending on when you drop by and tends to push out drinks in a relatively quick manner. Service and drink quality can be hit or miss depending on who is working, but it's just your run of the mill Starbucks for the most part. read more

Starbucks - Coffee & Tea Near Me - El Centro, California

Went to this Starbucks on the way home. They never made my order! Never apologized for the issue! Waited 15 plus mins, two people after I had ordered my drink, got their drinks first! This place is terrible. Never coming back again!. They're like we're backed up! Ok but why are two people after I ordered getting their drinks first. Very unprofessional and terrible service. read more

Closed for the day but yet they charged my online order. When I called they said they were short staffed and needed to close. They aren't able to refund my purchase. I understand that if they needed to close for a certain reason they should refund me, or deny any further online orders. read more

Definitely impressed by how clean the location and restrooms were. The drive through line was so long that we needed to stop in for our drinks. Using the app and ordering it made the whole process much quicker. The servers were kind and friendly. The drink was served quickly. I would definitely recommend as they have kept up the standards. read more

You can definitely beat the long drive thru line at this Starbucks location near the IV Mall. Ask them to warm up any bread loaves you purchase there. They have their hits and misses with making a hot caramel macchiato. Just ask for more milk or caramel and it'll make it all better. read more

Starbucks - Coffee & Tea Near Me - El Centro, California

This has got to be the most maxed out Starbucks I have ever been to. There were seven people in line inside and eight cars in the drive-through. The parking lot was logged with vehicles trying to park and get out. Inside, the staff was visibly overwhelmed. Confusion about drinks, supplies missing, crumbs on tables, spilled coffee all over the place. I felt terrible for these folks. But they were still attentive and cordial to the customers. But, goodness, corporate definitely need to get on this and give this location a bit more attention and support. read more

This is THE best Starbucks in el centro. Management is very helpful when it comes to correcting drinks. I've even accidentally ordered somewhere else and they are nice enough to give it to me here. VICTORIA has the best customer service every morning she greets you with a smile even over the I get on. She always remembers my name and my drink. I have worked in customer service for over 10 years and it's the best feeling when great customer service is reciprocated! Thank you Victoria for making my mornings start of so positive and my days better just by being kind read more

Should I be able to write a review while waiting? Slower of the many drive thru locations. Have never gotten the order wrong. This location often out of stock on many items but have never been out of stock on espresso which the other valley location was once. Not as good as my local. Still better than McD's coffee. Maybe a competitor to 7-11? No luxe feel to the couches. Furniture needs an upgrade. Too laid back trying too hard to be nice. Be faster! Too polite. Get snappy. Rawwwr. ---------- Update...visited at the SCORE race and they RAN OUT OF COFFEE.. Unforgiveable in a John Cleese cheese shop nightmare way... ---------- Yo get some protein boxes on the weekend yo... read more

I was driving back from Phoenix to San Diego and wanted a coffee, and I decided to use the Starbucks app to pre-order my drink. I got a little silly with it, getting a tall Americano in a grande cup with extra almond milk. When I arrived, the barista told me the milk cooled off the coffee. I said I didn't mind, but I took a sip and it was definitely colder than I thought it was gonna be. He offered to re-make it and this time steam the milk, and the next drink came out almost like a latte. I might have to use this trick in the future, though I don't see any option in the app to ask for the milk steamed. #starbuckshacks #lattesforless read more

32 mins start of the 6 car line to the point of getting my 1 drink. Ridiculous. Especially since there was a short line, and no one working seemed to care. read more

One of the worst Starbucks I've been in for customer service. I stopped in there this morning, made eye contact with the Barista and then stood at the cash register while she turned her back to me and finished her conversation with her co-worker. This kind of disrespect does not sit well with me, so I turned around and left. I will not be back to the Starbucks ever. read more

I stopped here on my way to San Diego, will not be stopping again. I placed a pick up order as we were just passing through. I got off to pick it up as there were a few cars at the drive thru. I waited inside for 25 minutes after the pick up time. As I was waiting, a group of a staff's friends ordered at the register and their drinks came out before mine. I only ordered 1 drink. The group ordered 6. When I asked about mine, they said it was next-yet I waited some more. We will be going else where when we need caffeine on our trips. read more

3 stars is BS! This is a 5 STAR establishment. It stays open late. Has a drive thru. The baristas smile late at night or during my groggy morning. I wish I could name every person that works here but I can't yet. Hopefully, one day I will be able to. read more

Worst Starbucks experience I've ever had. Fake blonde attending the drive thru window was too busy chatting it up with someone while I waited 5 minutes at the intercom to order and they never answered, when I tell her she has an attitude, no apology no nothing. Last time I go here read more

I ordered a traveler through my mobile app and when I went to pick it I was told they had none available. Frustrating part is driving to a second store with no product. Wish the app would have told me I was not able to order and not waste my time. The only positive thing was the barista calling a 3rd store to see If they had any available read more

Excuse me for not consuming Starbucks enough...but do these people not know how to make iced Vietnamese coffee? Before hitting the Cinemark at the mall I needed something to wake me up from this valley heat. Starbucks has a sad little monopoly in the valley that everyone is buying into cuz with all this development going on in the valley, people are feeling worthy of a mall, Starbucks, etc. after being forsaken in fields of onions and cows for hundreds of years (Only in the Imperial Valley...sigh) Fine. Get me whatever you know how to make that is iced and not covered in whipped cream. Iced coffee? Tastes like shit. I SAID A SHOT OF VANILLA SYRUP, LADY! So bad, it turned me into a diva bitch monster. read more

Worst experience at this location l. The employee had absolutely no customer service skills what so ever. Such an inconvenience to drive to a different Starbucks to find great customer service read more

Unbelievable Hispanic girl in charge thought I was going to steal my families own order some bullshit I'm Hispanic and for assuming that is very sad and then talks to me in Spanish even tho I took the order in perfect English what a hypocrite what's up with this starbucks fix it read more

They will get every part of your order wrong and condescend you while doing it. I ordered a chocolate skim milk and got whole milk, a black tea with milk and got steamed milk. There are other coffee shops; avoid this one. read more

Great coffee and they always keep the store clean! Just wish they'd always call my name instead of just placing the drink out. Don't want to accidently grab someone else's drink read more

Starbucks - Merchandise neatly displayed for shoppers! - Coffee & Tea Near Me - El Centro, California

This is probably the WORST coffee I've ever had at a Starbucks. I went through the drive thru to get better service, & yes it was quick & easy. I looked at my ice coffee with extra soy milk and 2 Stevia's the consistency looked GREAT. I drove away & took a BIG GULP and immediately wanted to throw up!!! Looked at this bottom of the cup notice curdled milk which explained the sour taste. I tried mixing it with the straw but No luck. I got off my car, took the coffee inside only to hear from the manager " I don't know why ALL our soy milk does that", I explained to her that I frequently( about 2times a day) get the same order yet this was the FIRST time it had ever tasted and looked that way. Did I mention I'm a GOLD STAR card holder. She made me a new coffee & gave me a $4.00 credit. Overall, I was so upset over the taste I don't think I'll be returning to that establishment. read more

Starbucks - Coffee & Tea Near Me - El Centro, California

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Still 5 stars, thank you Michael and Kona for making everything cool. Everyone here rocks!

only came because I needed a place to study and have coffee. This place failed at both. the place is DIRTY. I do not want to think what their kitchen looks like. read more

My FAVORITE Starbucks location throughout the Imperial Valley. I love the customer service and environment! In addition to their awesome customer service, they always make my coffee exactly how I want it! read more