The BEST SERVICE! A bit of a story but you need the background: Ordering for your small children is a challenge, always! So the order ended up being wrong (Instead of a tall milk we got a chocolate milk, which my son despises). I honestly believe it was my mistake, but I could not convince them otherwise! In the end, they returned the money for the chocolate purchase AND gave me a tall cup of milk! What surprised me the most was not only that one person was super eager to make sure I left happy, but the person serving the milk had already served it! Just AMAZING SERVICE! Honestly, I was driving by but if someone lives around here, this is the place to come and get your coffee from. read more

Starbucks - Coffee & Tea Near Me - DuPont, Washington

I like going to this location because it's within walking distance and the people are friendly but they are sooooooooo hit or miss with the order. I pretty much ask for the same drink and for some reason they haven't gotten it right at all this week. This particular day I put extra whip because something told me they would forget to add whip. Sure enough she still didn't add any of the additional add ons that were on the label. I told her this was suppose to have whip and she squeezed a little dab on top even though the ticket says extra whip. read more

Starbucks - Coffee & Tea Near Me - DuPont, Washington

I have to be dairy free do to GI issues. Nearly every time I order an iced coffee here with almond milk, I get sick as if I consumed dairy. I get this exact same drink at other locations, no issues. I understand the risk for cross contamination cannot be guaranteed, but I was told by other baristas that only the hot drinks get made in a shared pitcher & are unsure where this location could go wrong. Not sure if they are accidentally adding cows milk into the cup before realizing. I've also had several issues with them adding whipped cream or other dairy toppings on my drink - when the sticker clearly stated NO to both. With all this issues often, I tend to take the extra few minutes to drive down to the other Dupont location. read more

This is a neat place. Lots of seating with gentle music playing in the background. Service is amazing. The staff have a smile on their face which is greatly appreciated read more

Starbucks - Coffee & Tea Near Me - DuPont, Washington

Went in for an iced tea on Thursday October 9th 2 PM. There was one other customer in the store. Waited for 10 minutes as said customer continued to needlessly small talk the cashier about her residing in DuPont. The 50 plus year old male customer continued to talk to the 20 year old aged looking employee as I made several furtive movements to imply I was also waiting to make an order. Two other employees ignored me as well doing their whatever duties. I finally turned and walked out. Worst Starbucks experience ever. First and last time I go to this Starbucks. Learn some manners and customer service from the Gig Harbor Starbucks. Greg Rivera - 40 years Law Enforcement. read more

Strung us along. The sign on the door says closing at 7. We get in at 4:25 and the cashier tells us they are closing at 4:30 and to have our order ready. Then after having us wait 10 minutes without ever bothering to take our order, they tell us they aren't taking any new orders. They didn't tell us on their own -- we had to ask them. Lousy service. I get they want to go home but the customer's time is import too. read more

There's a new frappe in town and we ain't talking unicorns. The Horchata Almond Milk Frappucino had made its debut earlier this week so you know I had to check it out! First off, when you order it they ask if you want it with a coffee or cream base so of course I opt for coffee. They may be using almond milk but this drink is still topped with whipped cream so it's NOT dairy free. Taking that first sip gave me Deja Vu because it tastes close to the Cinnamon Toast Crunch Frappe on their secret menu, except this one has more caramel versus white mocha and hazelnut. There is a subtle horchata flavor but it wasn't enough for my taste; still delicious though. If you don't have much of a sweet tooth, I recommend getting something else like anything Chai Tea! The flavors closely resemble that of their Horchata Frappe but less sweet and more satisfying (my go-to)! Oh, and don't mix the whipped cream in, just wait until you reach it at the bottom of the cup because once I did that, it changed the taste of the drink. Or is that just me? read more

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Usually great, quick service. Baristas are super friendly. However there's been so many times where I will pick up my mobile order - and my iced coffee has whipped cream, despite my label clearly stating "No whip". Its just a preference and I don't really care to sit there and have them remake (plus usually have no time when picking up on my way to work) - but it is pretty annoying, as I typically pour my coffee into a reusable cup since I can't use clear cups at work, and I hate the whipped cream getting mixed in. Just wish they'd take a second before adding whipped cream on a drink to see if there a "no whip" note or not. read more

First things first, I know that Dupont has developed a little over the past few years but this 'Bucks location is in the worst place. This parking lot is beyond terrible. There are three restaurants right next to 'Bucks in that shopping center and the parking lot itself is majorly too small. Anyone that has come here in the morning or during lunch hours has probably had a hard time entering or exiting. If you want to spend half your lunch making pinpoint turns to avoid hitting people in the drive thru as you backup or avoid driving forward into the line of cars parking in front of Subway, Dominos, or I-Sushi, then by all means go to this location. Also, in the morning the drive thru line basically blocks traffic. There are never any parking spaces so even if you want to get out and stand in line inside the 'Bucks instead of sitting in the drive thru, you're basically stuck. It is kind of nice they have outdoor and indoor seating and wi-fi. On a alternate note, there really isn't any competition for coffee in Dupont. Lord knows Washingtonians love their coffee and are willing to wait for it. The few times I've been here though the food items are great and usually piping hot. The people have also been reasonably nice as well and have never messed up my order. The drive thru does move pretty quickly though during most hours of the day. Sadly though it's about the coffee and drinks. I would rather go elsewhere for coffee that has more flavor and doesn't taste watered down or overpowered with sugar. I've ordered items without coffee like the Oprah Chai, the regular chai, the green tea frapp, the vanilla frapp, the passion tea lemonade (which isn't on the menu), and others and they're just...ok. I don't even drink coffee that often so you can take this review with a grain of salt....or sugar....whichever. read more

Starbucks - Coffee & Tea Near Me - DuPont, Washington

Incredible customer service! I missed the ordering panel at the drive-through on my way up to Seattle, and one of the baristas - a young dude with semi-long curly hair - ran out and was at my car roughly by the time I realized I'd screwed up. I was so impressed that I stopped in on the way back (and went inside this time), and Min - another barista - was a total ray of sunshine. I feel like you probably get made fun of by your coworkers if you get called a total ray of sunshine, but it's true, Min was a delight. As for the food and bev, they were 5/5 on the standard scale of Starbucks food and bev. read more

Amazing customer service!! Was greeted with a smile! Something went wrong with the computer while I was paying and they quickly made sure I was taken care of!! Above and beyond. This Starbucks rocks!! read more

the white haired guy who works at the window and speaker in the morning is rude asf. and they made my drink wrong.

Nice Starbucks, easy parking, excellent staff. Great place to relax in Dupont sand near lots of shopping.

Normally they're pretty good here however the last time I went in the cashier had a very careless attitude and seemed so tired of her job and just plain annoyed that there were even customers in her presence. Just today I went through the drive through and all was well for the most part until they handed me my drink which is usually shaken but looked like the ingredients had just been poured on top of each other in the cup. On top of that when I used the straw it didn't stir well and when I took a sip it was all syrup. So I took the cup out of the cup holder to swirl it around and the lid popped off and went all over my lap! Then I had to drink what I could and take the lid off while stirring and it still looks partially separated. You might want to rethink how you hire people and how you make drinks. Shame. read more

This Starbucks has been a regular stop off for me for years. Lately they give complete preference to the drive through. I waited 20 minutes on a previous visit. Last time I resorted to getting in my car and going through the drive through to get them to make my coffee. They were unpleasant. Last visit for me! read more

I want to like this Starbucks location so much because it is convenient and a nice location. However, they are ALWAYS out of oat milk and any other drink I order in replace of a cold brew with oat milk is never made correctly. I ask for things unsweetened or iced and it comes out completely different. It is so frustrating. I feel like I just continuously waste my time and money here. Pros: pretty plaza, good location Cons: No oat milk, always receive the wrong drinks, untrained staff read more

This is my go to place for quick caffeine fix Crews at this location are extremely polite, quick & friendly! I've been going to this Starbucks location for almost 3 years, and it's still my favorite Starbucks! read more

Not much different than any other Starbucks. This location gets very busy on weekday mornings. If you want you drink faster, go inside - or better yet, order ahead on the app and it will be waiting for you when you get there. read more

Ordered a matcha latte and received it barely shaken with powder stuck to the sides of the cup and all over the bottom. I asked them to shake it a bit more and the woman at the drive through window had them remake it and was very rude about it. She was very passive aggressive, ignoring me and not saying anything as she handed me the new drink. Previous to this I was trying to be as polite as possible, saying please, thank you and sorry and understanding that this is an annoying thing to ask. They were rude and I will avoid this starbucks in the future. I also think that the woman at the drive through window may have been under the influence of drugs or alcohol because she was slurring her words. read more

This Starbucks does things different. They do not make good coffee, it's too sweet or not sweet enough. Coffee is never hot, just like warm. Coffee is inconsistent. I'm use to Starbucks all tasting the same no matter what location I go to, not the case here. read more

good place to go in the morning, or when not so busy, have gotten pistachio latte,chai and a customized drink here with a carrier , not really one of my go to places though, barista's are also okay but i understand , and this place is popular place already, everyone has different opinions read more

Horrible service! Unwelcoming. As I waited in line for a few minutes, employees walked by no acknowledgement just dirty looks and eye rolling. Employees looked absolutely miserable. When my drinks were done no one called out my name. I come here for small/quick work meetings. I definitely will not be meeting here anymore. read more

Placed an online order today through the Starbucks app simply because it's convenient right? Well it sucks when you get all the way to the door to be told they are out of your drink of choice. Therefore I had to go with another option considering I paid for the order online. No big deal but I asked for a caramel machiotto. Some how I was given a cup of cold brew and milk. Geez I could understand if there was a rush out to the end of the road but I was the only customer in line. read more

Starbucks - Caramel Macchiato there is nothing caramel about this drink. I assume it wasn't made correctly - Coffee & Tea Near Me - DuPont, Washington

So my Sissy, a family friend go to this Starbucks. The lady starts chatting up with my Sissy. When I step up to give my order the lady called another customer up without even asking me had I been served. Then on top of that, my coffee was like warm. How disappointing this Starbucks was and I am visiting the area. I will be taking my business elsewhere. read more

Usually have great service here, but called to see what the hours were. Was told they close at 9:30 when the site says 10pm and as I am asking a question she hangs up on me and there is no way it was a accident. Horrible customer service. Never again going to this starbucks. So rude to hang up mid call when asking a question on the phone. Disappointed in this starbucks. Take your money somewhere else where you won't get hung up on. read more

Great service and the coffee is Amazing .. the location is off the I-5 and easy to get in and out.. a lot of restaurants in the area and gas station next door... read more

Im having the worst evening. It's dark outside and raining. Hate driving in this weather. Traffic backed up for miles from the unfortunate Amtrak derailment crash, had me in forever long traffic to find myself here. Trying to find a route around it and ended up getting lost. But I found this Starbucks of course. I had the craziest crapiest look on my face. I admit I would be characterized as 'that customer'. Regardless, these ladies were smiling and still treating me with respect and appreciation. I cant say how much that means to me. It means everything that they were so friendly and sweet. It made me feel a little better and propelled me to write this review. I highly suggest this place, thank you guys so much for being so friendly and sweet!!! read more

Good people good coffee Ask for Gian to make it. I order the Minnie Mouse here, they do it justice.

Just left here. Ordered 3 drinks from the drive-thru. 2 were incorrect. Ordered a kids hot chocolate and it was WAY TOO HOT. I thankfully caught that before my kiddo burned herself. Also ordered an iced drink and there was NO COFFEE in it. Just syrup and milk. Called the store and their excuse was they were busy. Really lame. Especially when a young one could have gotten hurt. Just moved here to DuPont but will definitely go out of my way not to come back to this location. read more

Convenience is worth three stars. The coffee? Not really. The service? Friendly enough. The food? Pretty much fast food. But to have a conveniently clean bathroom right off the freeway with decently easy access? And if you need to find a member of the DuPont police squad, there's almost always at least one hanging out here sippin on Frapp. I would describe the food+drink here but it's a Starbucks, so you know what to expect. read more

Line is always pretty long for drive thru, especially during the COVID-19, but doors have finally opened up and I put in a mobile order and it was perfect! I love the directions they put for traffic in the store to keep people 6 feet apart and everything was clean and neat like it always has been! Thank you Starbucks crew! read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - DuPont, Washington

Nice spot. Great customer service and letting me know their favorite drinks and what taste great with added flavors. Close walking distance.

The only starbucks in the area.. so you know they are busy. Everytime I've go through the drive thru, there's a been a line. Anyways, the staff are fast and friendly and I've asked to add on stuff at the window... Thumbs up and great job guys. read more

Being the only Starbucks drive-thru on the way to JBLM has got to be difficult every single morning and I understand that, but barista's you have one job and that is to make coffee and give it to coffee lovers to start their day off right. Now, I understand this is a lot of pressure because this makes or brakes someones day. HOWEVER, the last few days of my morning have been a bit rocky and this why.... If someone asks for a drip coffee, why is it that the person needs to request a coffee stopper? Without a coffee stopper I would need to keep my lips sucked to my cup the remainder of the way to work to avoid spilling my coffee all over the car or better yet my lap - Tip # 1. Tip #2 if you insist on filling my coffee to the brim of the cup please provide napkins that way again the coffee doesn't spill all over my lap, car or over the side of the cup where the seem meets the top of the cup. Although, these two tips may seem minuscule I promise you this will make not only my mornings better, but also other coffee drinking patrons who have no other choice but to go to this Starbucks for coffee on their way to work. read more

Missed the decaf and missed the soy. The soy was important as my wife has Celiac's disease (no dairy). read more

Starbucks - Coffee & Tea Near Me - DuPont, Washington

I usually go through the drive thru, staff is always friendly never waited more then 5/10 min.. today I waited 25/30 min in line the car in front of me ordered a lot of drinks I get it and it happens but for her changing her mind the staff coming in and out with cups to show her and her undecided they should of made her go inside ...I got up paid and he even read my order back I said perfect and rushed to work ...got to work and my drink was wrong and got a cold breakfast sandwich frozen in the middle when I ordered a banana but bread ( I work 3 min away from there)... I sound like a winer but if we are going to wait that long at least get our orders right read more

This Starbucks has a bathroom where the door lock is broken...has been for months. Poor maintenance. People walk in on someone using the bathroom! Embarrassing. Management posted a sign, but should get it fixed. read more

We always get great service. This is our second time living in WA and they have never messed up an order. We forgot our morning receipt for our drink but they still let us use the afternoon drink coupon based off our Starbucks App receipt. read more

As I work in DuPont this is my go to Starbucks on my way to/from work. They consistently make my drink correctly and have good customer service. Sometimes they can be on the slow side, especially weekday mornings before 8. I've been late to meetings twice trying to get a coffee here at 7:30, so now unless I have a good 15 mins to spend getting coffee before having to hit I5 then I don't even risk it. This is the most frustrating thing about this Starbucks as they are consistently busy at the same time every single day yet don't staff to handle the business. read more

Starbucks - Normal 7:30 line.. - Coffee & Tea Near Me - DuPont, Washington

If I could give them zero stars I would. I've been here multiple times and never had I left thinking "wow I love this drink" but its convenient when I'm driving up to Tacoma so I usually come back when I'm desperate. Brought a cup and told them I wanted the drink in it and when I rolled up to the window they had a smaller sized drink already made waiting, when I told her it was the wrong size she immediately threw it in the trash and stomped away, I tried to tell her I had a cup and she ignored me. This last time I went was just ridiculous though. I ordered a Lime Refresher and she kept talking over me when I was ordering so I kept having to repeat it, when we got up to the window she asked me again what I ordered, AFTER taking my card and then when she handed it to me literally yelled bye and then shut the window. It didn't have any ice in it and then I found a bunch of chocolate at the bottom. Wtf. We. read more

Starbucks - Chocolate they decided I needed in my Lime Refresher - Coffee & Tea Near Me - DuPont, Washington