Barista Sheri is positive happy and shares a smile that lights up the entire room! She's started my day off right. This location has been a go-to for some time now and Sheri's pleasantness motivated me to write how much I enjoy coming here. Ambiance is great with music, bar style seating, booths, and tables both inside and out. My coffee is always fresh and on occasion when there's a slight difference from what I ordered (or thought I ordered) the staff are very happy to replace the drink. On occasion when they're out of a requested sandwich, an alternative is always offered and I've had som great new ones because of the suggestions. The parking is a bit tricky but there's a big open lot just a few steps beside the main lot. Take a friend and go enjoy your beverage at this location, you won't be disappointed! read more

Friendly, accurate order , clean environment, welcome atmosphere and a variety of options. I ordered a simple classic roll oats but it was yummy. Love this neighborhood SB read more

Starbucks - Rolled & Steel-Cut Oatmeal - Coffee & Tea Near Me - DeSoto, Texas

Walked in to grab a coffee for the road and stood at the counter for a solid 5 minutes staring at a girl training a new person. No acknowledgement just me standing there staring and waiting awkwardly until she decide decided she wanted to take my order. Finally got my drink and it was terrible. So there's that. Oh well. I'll just pass on by next time. I guess there's a reason this location has terrible ratings. I can confirm. Only thing going for this place is Rickie. At least he was friendly and asked how I was doing. read more

Everytimd I come here long line at drive thru every time! I stared going to Beltline on Blue Grove always quick!

Worst Starbucks experience I've ever had. I stood waiting for someone to just ACKNOWLEDGE that I was there to buy coffee for about 5 minutes. Every barista had awful attitudes, were rude and dismissive, and couldn't be bothered to SMILE even once. read more

There hasn't been a single time that I've stepped into this specific starbucks where it hasn't been LOVE; ranging from "good mornings", to "how may i help you's" to "see you next times" read more

Starbucks - a FRESHLY brewed coffee! - Coffee & Tea Near Me - DeSoto, Texas

Horrible customer service and the place was dirty! Someone in front of me ordered the last slice of lemon pound cake and so when I asked the cashier if they had anymore she said no. I asked if they had any in the back, she had a nasty attitude, rolled her eyes and checked. She came back and said they were still frozen. Next I go to order just black coffee, their coffees of the day clearly list Blonde Roast as an option but she said they were only serving Pikes. On top of all this place was very dirty! The countertops of the drink station looked like a gas station bathroom floor. read more

Starbucks - Coffee & Tea Near Me - DeSoto, Texas

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Welp here goes...decided to visit family in Lancaster, had a gift card from Christmas and decided to try one of their cold beverages. Waited in line for about 30 minutes (expected considering CDC regulations) ordered the blended strawberry lemonade and a blended regular lemonade- both grandes. Eight dollars later- not impressed, underwhelmed. Good customer service though- not a coffee drinker so I guess I will have to try the sweets next. read more

Starbucks - Current line!!! Smh - Coffee & Tea Near Me - DeSoto, Texas

Starbucks used to be about quality but not anymore ,also it was like a fun thing to do as a outing but this whole year their mocha frappe just isn't tasteful or something you could drink and want another one it just isn't the same so Starbucks your just not the same anymore it's like your more into money than quality read more

It's a Starbucks, so you expect long lines, but they are always sooo slow. And they are always "out of stock" of popular items. It doesn't matter the time of or the day of the week. Very disappointing. Staff is always nice however not properly stocking items is not a good look. read more

This is my usual Starbucks when I work from the office. They always take good care of me, but today Sherry went above and beyond!! I am working from home and needed to get a tea to my bf. Thank you for getting that Medicine Ball out for me. You are my hero!! read more

They are so kind! The best Starbucks I've been to in my life. I don't understand these negative reviews... the baristas were so kind!!!

The worst and best time to go to Starbucks is in the morning. At least for this Starbucks. There is a large demand at this location so there are plenty of impatient people waiting on their order. The employees here are AMAZING! They continued to make drinks and food as quickly as they could. They did not show any form of frustration with the amount of work they had, they just continued to keep a smile on their face and were extremely friendly to everyone. read more

Drive thru service: Normally I am not picky about service but since it's the notorious "Starbucks" I was surprised at the service lacking in drive thru. I do not like the drive thru service in this particular because they don't sound cheerful when you're ordering. Also tends to cut you off assuming you're only ordering a drink. I mainly come because the coffee is always balanced right and at the end of the day, who really wants to sound like Disney members all 8 hours?? ))) Redemption in service: I ordered a Iced Peppermint Mocha w/ extra shot and they gave me a Iced Mocha with peppermint syrup. It was terrible, Straight sugar. And I knew from the color it wasn't the correct drink. The Iced Mocha did not have that dirty chocolate mocha taste I enjoy from the drink. Round trip to drive thru, they not only accepted the return and gave us ANOTHER drink. Someone left over an Iced strawberry açaí refresher, wow it was delicious for the heat. My partner enjoyed it. I was very satisfied with the ease of handling the drink reorder. Almost like they knew! Tasted and looked as dark as when I first tasted it. Worth coming back after today read more

Starbucks - Strawberry Açaí refresher - Coffee & Tea Near Me - DeSoto, Texas

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Hot Dirty Chai w/3 shots is my go-to on a cold morning. I have nothing but kudos, to the best crew. Thank you for making my trip a little pleasant. read more

This location sucks they always take forever and always say they don't have anything! Never going to this location again ! Hire people that actually want to work !p read more

We've been in DeSoto for the weekend for basketball and both mornings we've come to this Starbucks. The line is always long, so they are busy BUT I HAVE TO SAY the staff here is the MOST friendly of any Starbucks I've seen. Always cheerful and positive. Worth the wait :) read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - DeSoto, Texas

Love this location! Though it can get busy they are extremely efficient. My coffee is always on point.

NEVER COMING AGAIN!! had to first wait in the drive through line for about 30-45 minutes. Then when I got to window I asked if the drinks were remade and was told no. Then I asked for them to be remade and the lady at the window caught an attitude and said "oh well you'll have to come inside" so I asked why, and she repeated herself, so then I said it won't take a long time to remake 2 SMALL drinks. And she just repeated herself again. So then I asked to speak to the manager to which he came over with the same attitude. His name was Nathan. He then said the same thing she did, and I restated my point, to which he responded passive aggressively telling me to come inside. So I did, and it took a whopping 3 MINUTES! to remake them. Then after I received them I asked for the girls name with the funky lil attitude, and he refused to tell me. I will be calling corporate, and NEVER coming back. I recommend going to the one in the waxahachie target. read more

Just came outta line at This Starbucks rn at 11:25 on 1/19 and for the umpteenth time this Rude Ass Guy acts like he can't greet me or say hello. He's skinny with wild hair and he walks up and just stands there. No hello, no how can I help you or anything. Wouldn't even open his dam mouth to say the total. I guess its my job to just look at the price on the register. Last visit he completely stood around & ignored me at the register until the same young lady asked him to serve me like she did again today. I always tip also but I simply refuse to tip this guy who acts like a total Asshole and for what reason i have no idea. Please get your staff together because I'll be patronizing with the location on Hampton across from my job until yall get your Crew together... read more

This location is super busy because of the location but the employees handle their work load really well. The crowd is never really hanging out there, they are just in and out because a lot of the customers are just driving by on their Dallas/Austin/SanAntonio drive. So this is the typical "coffee and fresh air" hot spot. read more

Waited 30 minutes in the drive through for drinks with only two people in front of me. Apparently the printer was broken but the girls were just in there filling straws and not doing anything. read more

I'm doing this review in partial defense of this Starbucks and because I really don't think this place is that bad. I went during lunch on a Wednesday and it wasn't busy at all. I was first in line and got my beverage in under 3 minutes (there were people in front of me who had those super complex orders.) My Americano tasted like a Starbucks Americano. I paid with my Starbucks app and got double stars cuz it's one of the bene's right now. For those of you who frequent Starbucks and don't use the app, definitely would recommend. Staff is nice and they do their job well, I've been several times and they have yet to mess my drink up so cheers to y'all. The place is nice enough, not dirty, and plenty of space to work. On a nice day there is space on the patio for you to gaze upon I-35 or the parking lot next door. The view may not be great but if you are hanging out at Starbucks for a view then gee you might be a little off. read more

Starbucks - The double bacon egg sandwich! - Coffee & Tea Near Me - DeSoto, Texas

We were helped by Akua who was inarguably the rudest, most unfriendliest person I've ever met. You could tell her attitude from the speaker box, without even seeing her. There was no greeting when we arrived at the window. She handed us our bags (didn't say which sandwich was which) and drinks without speaking at all. In fact, she never said not one word to me!!! I paid with my phone and she never thanked me, nor did she ask me if I wanted a receipt - SHE LITERALLY SAID NOTHING!!! If you don't want to work on the day after Christmas, you probably should work at a business that is closed. But when you are representing the Starbucks brand, you had better get with the program! Spread cheer or be gone! read more

Awful location. By far the slowest Starbucks that I have ever been too. They have the man power but everyone just moves beyond slow. Either needs better management or hire new people. read more

No sense of urgency. Out of practically the whole hot food menu. Need new people to take orders that don't ask you 5+ times to repeat your order. read more

Wow. What a wonderful experience! I have come to expect a certain level of service at Starbucks. But this morning's coffee run was a JOY. I enjoyed the positive energy of this well-run operation. Great customer service. Honestly made my day to watch these people service the customers, work in unison, and all with big smiles on their faces! read more

Not to be rude of my own ethnicity but the female that took my order was very unprofessional. I had to repeat my order for just a single order of coffee several times. Like she just didn't care to listen. Then, she proceeded to stay with an open mic and be rude to her coworkers while customers could hear her. What happened to the happy Starbucks attitude? And my Caramel Macchiato just tasted liked hot milk with no flavor or espresso in it at all! Worst I've ever had from here. Smh read more

I would give no stars if i could. I have never pulled up to order at drive thru and have the worker be so extremely rude to me. I was placing my order and she typed it in wrong and when i tried to correct her she had a horrible attitude about me being wrong about an order i order all the time. I then ask for a manager to take my order and he comes to the microphone and says "go ahead" and i said well the lady that just took my order was extremely rude to me and he proceeds to just says "okay what's your order" i wasn't expecting ANYTHING but a sorry. This drive thru was also a 45 minute wait. If you go up 2 miles to the other Starbucks you will get quality service and people happy to help. read more

After reading the reviews for this Starbucks, I was very scared to stop and take a chance. We are out of town and just need some coffee fuel to make it home! I am extremely happy to say that today the other bad reviews were wrong!! I was greeted twice when I walked in, Clint took my order and was very helpful to recommend a different drink when what I ordered was out, and he also had patience while I paid with two different gift cards. My large order was ready fast and everything tasted great! Take a chance...I was pleasant and they responded with the same attitude! Thanks guys, happy trails from Houston! read more

I asked the current barista for a cup holder, she didn't acknowledge that she heard me ...I quickly apologized, before she ended up bringing it, and said I meant the cup slip cover. Can I have a slip cover? She passively aggressively (unfortunately a sista) asked, "would you like anything else??" We all know what that tone of ask meant! ... It was unprofessional. Guy was changing the garbage ... I asked/ suggested that someone sweep the floor... Because it looks gross... And as a customer, I didn't want to sit in filth. He just said "yes." Very ambiguous in response ... As to whether he would actually do it. I left 20 minutes later ... Still no one swept. WE SHOULD EXPECT MORE!!! read more

Starbucks - Filthy floors always. - Coffee & Tea Near Me - DeSoto, Texas

Worst Starbucks ever! Bad attitudes, bad service, super slow and crappy coffee!!!! AVOID!!! I say this because no one ever answered the drive-thru after 5 min. So I pulled forward and waited forever. She then told me I'd have to pull BACK AROUND AND WAIT AGAIN for her to take my order!!!! No, please, thank you or I'm sorry!!! Sadly I was on my way to see my dying grandpa... it just made the day that much worse. :( read more

The guy at the drive thru was laughing & joking with a coworker for over a minute & a half before he took our order. We still had over 8 hrs to go before we got home & would have appreciated a little more customer service & efficiency. The drinks were fantastic as always. 11.28.14@2:30pm read more

Starbucks - Coffee & Tea Near Me - DeSoto, Texas

Make the drive elsewhere. They're slow, take pick up orders but never open inside, drive thru lines are insane! Don't bother.

Awesome service. A young lady named Key gave me bio service. The Pistachio latte was fire I have to say they matched my energy today. I will return. read more

Used to be my favorite Starbucks to go everyday for my regular but ever since they hired a full staff of new people maybe even the manager?? the lines take 30 minutes for 5 cars and the drive thru kid at nights Is EXTREMELY rude. Doesn't know anything about greeting a customer, just opens the window, takes the money and hands the drink with no words said.... even after me saying "thank you" very loudly as he handed me the drink, he didn't say ANYTHING and just closed his window. I REALLY think they should fire him. I hoped the drink would redeem the bad experience but they even made a simple pink drink wrong. My drink looked like WHITE MILK. I thought it was just a bad experience but I went back a couple more times at night and theres always the same black boy at the drive thru window acting exactly the same with his rude attitude and no customer interaction. It makes me mad because I used to go there every single day to get my usual and I loved the service and how the old workers treated the customers but now ever since they hired a bunch rude staff, they make the place seem ghetto and terribly managed. I have never been treated so poorly and just never have had such a bad experience at a drive thru Starbucks. Considering I have given them so many chances but nothing has changed left me to decide to just stop going in general. read more

Waited in drive through line for 25 mins to get two drinks. Then the order was wrong and took a unreasonable amount of time to correct- I used to work for Starbucks so I understand how long things may take. This was a simple ass sweetener and cream to the coffee.. Thought they were short staffed but upon pulling up to the counter I saw that was not the case. Not friendly either. Worst Starbucks I've ever been to. read more

They were excellent in their service and friendliness! Raven was not only helpful she took the time to actually connect with me even though they were extremely busy! I must say the location was very convenient as is only 1 minute of the freeway! All in all a wickedly awesomeness Starbucks that goes above and beyond all expectations! Phenomenal Raven and staff! Way to go! read more

Went through the drive-through. Both our drinks were good and my husbands sandwich was good but my bagel tasted doughy :(

The worst Starbucks I've ever been to. This store lacks back customer service. The store had a wrap around line, which I typically wouldn't mind because I like their coffee. However, the employees were unbelievably rude, didn't even say hello, just rudely said the cost and grabbed our card. And then the product was watered down coffee. I'd literally pick any other coffee shop over this location of Starbucks. read more