I have no clue why this Starbucks scores so low on Yelp. It is a spotless place, efficient and friendly customer service and they prepared our beverages correctly. They have a great outside patio too. Inside too, is very comfortable. read more

See all

Was able to order via the app and pick up my coffee on the way out of town. As soon as I pulled up, the barista was so welcoming and friendly. Exactly why I love this location! read more

Starbucks - Coffee & Tea Near Me - Cottonwood, Arizona

Customer service needs a lot Of help! We walked in and stood there for over 5 minutes without any acknowledgment whatsoever. No eye contact, no "I'll be with you in a minute absolute nothing. So trying to give them the benefit of the doubt I decided to use the restroom to give them time to finish whatever order they were working on. When I came out it was the same. Finally after standing there again someone put their finger up to say wait a minute. How can you stay in business treating your customers who pay your salary that way. Extremely dissatisfied read more

Or cell service ever ordered from a mobile app said it would take 12 minutes 42 minutes later still don't have the drinks complete. Did give me my iced Matcha latte with a bunch of syrup in it so it's pure sugar and undrinkable what a waste of time that I'll never get back read more

I'm glad that the seven workers take the time out of their busy morning to say hi in the most ungenuine way when someone walks in and then continue to make them wait 12 minutes for a drink awesome! read more

Went hear after had problems at other locations. But boy did I make a mistake. This location is worse than the others. Food and drinks were disgusting and could not be drank. Service is worse with rude staff and lack of management that seems not to care and seems they do not want to hear anything from guests. As I try to explain a d they called me a liar and asked me to leave. With our refunds or any thing to make it right. Also clean your restaurant cause it was dirty sticky and disgusting have some sort of pride in what you do or the lack of what you do. read more

Worst Starbucks experience ever. I had a gift card from Christmas that I had put more money on that I tried to use this morning to buy a drink. The worker at the window was nice, no problem with her.. she ran it and said there was an error with my gift card. I was going to use my credit card but then she tried the gift card again and I guess another error popped up the it was reported lost or stolen. I don't know if it's because it's an old card and I rarely go to Starbucks or what. What I assume is the manager stormed over and announced that since my gift card was stolen, they would not be giving it back to me. She was extremely rude. I explained that I got it for Christmas and put more money on it, had the email confirmation but was in the drive thru and felt bad at how long I was taking to get my drink. I ended up just driving off without my gift card. Not fun to be treated like a criminal first thing in the morning . Trying to enjoy my $30 drink since that's what it cost me this morning. read more

Slowest Starbucks ever. I've tried both drive thru and in person mobile order 20 minutes ahead and I'm still waiting. Prices are ridiculous. Friendly staff atleast. read more

This is a decent Starbucks to go to. I ordered on the app and then I drove over here. It took me about 5 minutes to drive here and I had to wait 5 more minutes for my drinks. It took longer than I expected for my drinks than I would've thought, it didn't look too terribly busy in there. The drink itself was good. Pretty expensive, but it is a Starbucks, so you know it will be. It was pretty clean, couple dirty spots, nice decorations. Staff in there weren't rude, but I would've appreciated to be acknowledged when I walk in. read more

I love this Starbucks! The staff is fantastic. The manager is upbeat and helpful. The operation is well organized and the drinks are tasty. It is clean and welcoming. I was chatting with the manager about compost for my garden and she saved some grounds for me. I thought was really cool. Count me a fan. read more

Starbucks - Coffee & Tea Near Me - Cottonwood, Arizona

Quality: D-minus service (waited over 30 minutes and screwed up my order-), D-minus quality for the purchase (sappy, super sweet, and a plastic cup for a $7.00 treat). To add it all up, overpriced. When an elderly 70's friend came in and had to use the restroom, they were told they couldn't use it without a purchase. I left there, seeing how he was treated... and will never return..a shame!. I left the 1/4 star waxed glossy establishment because they had no empathy for my friend's needs...just business keeping non-paying customers out, even though I was going to be a paying customer...or elder abuse? Ugg...forget it. I give them a quarter of a star at best. read more

The staff at this location is always kind and helpful. They are apologetic when orders are not prepared properly and will ALWAYS offer to make it right (i.e. make it over or offer a refund). The challenge is 9 out of 10 orders, the drinks are not prepared as ordered. Often, when placing a mobile order, I am on the way to an appointment, church or the airport in Phoenix (this is why I order in advance). I'm going to start factoring in time for a "re-do" as it is mostly required. I'm honestly not sure what the issue is; why this keeps happening. Other than they get busy and don't take the time to read the drink customization which is printed and attached directly to the cup. If the drinks weren't so much money, I honestly wouldn't care. . . . .I would just drink it. But when I am spending $7+ for an order, I do expect it to be prepared correctly. Again, the staff is lovely. There just needs to be more care taken to ensure the drinks are made right. read more

It's really annoying when you order your drink a specific way and you get a specific drink so that it's good and not only is it bitter and NO CRUNCHYS?? but I legit asked for extra they were not busy so normally I'd understand and js be like whatever but for real? Come on Starbucks talk wouldn't want your drinks fucked up read more

Starbucks - Carmel ribbon crunch Frappuccino - Coffee & Tea Near Me - Cottonwood, Arizona

Never! Never! Never go through the drive thru. I waited more 16 minutes for behind four cars for simple ice coffee at nearly 2:45 pm in the afternoon which should be a slow time. I made this mistake once before and chalk it up to a bad day. But it's just the way there are here. The coffee is fine. But SLOW service sucks! read more

This is a newer Starbucks doing alot of drive thru business at a major intersection. The main negative is they were not allowing any indoor or even outdoor seating. read more

Starbucks - Coffee & Tea Near Me - Cottonwood, Arizona

See all

This is the slowest Starbucks in human history. I got trapped in the drive through for 35 minutes. Go to Dutch next door.

This location has come a LONG way since they opened. Their service and accuracy now is very good. A good place for your Starbucks pitstop. My hunch is the part time managing provided by superstar Manager Anna from the Camp Verde store & formerly in Sedona, is in large part why this Cottonwood location has improved so significantly. read more

Super modern New Starbucks! Customer service was great and everyone had smiles on their faces. I came for happy hour for my buy 1, get 1 free. One of the drinks seemed a little weak- not sure if there was any espresso in it. But I was too lazy time complain since it was free. I think there may still be some learning curves here since this place looked like it just opened, but overall this place is new, clean, easy access and good amount of parking. I also give kudos to the super cute Xmas wreath made of coffee cups on the wall- loved it! read more

See all

I go to Starbucks every day to get a nice note on my drink. Today my friend and I went and she got a very nice and cute note but when I looked on my drink I got nothing. Not even a heart. Very disappointed. Come on Starbucks, you need to step up your game. Won't be going back any time soon so now I have to go out of my way to get Starbucks every morning. :/ read more

This Starbucks Is On Point... By Far The Best One In Town. The Drinks Have Been Perfect Every Single Time and In This Day and Age That Is Just Simply Amazing.... read more

Best to go through the drive thru. You'll get your food and drink at the same time and faster than ordering it online. From the time I ordered on the app to pick up, it took 25 minutes to get my drink and only 5 to get my food. There's a disconnect between the baristas and food warmer uppers. I wasn't the only one having this issue, seems like a good handful of customers were going though the same thing. Do better Starbucks. read more

We decided to stop at Starbucks because i needed a strong triple espresso. I tried walking in, but they weren't fully open yet. No problem- the nice gentlemen inside came out to help me place an app order, since ive never ordered that way before. I placed my order, and it was perfect made. Sometimes Starbucks is hit or miss, and this was a definite hit!!! I very much enjoyed the helpfulness of the employees, and my coffee!! read more

Starbucks - Triple espresso on ice with coconut milk in a grande cup. - Coffee & Tea Near Me - Cottonwood, Arizona

Read that before you go there , you will spend half of life in line , super long an super slowwwwww

We ordered ahead for pick up at this Starbucks and couldn't go into the lobby even for a pick up. We had to wait in a long line after we had already ordered ahead to pick up food we had already paid for with a crying baby in the car. Very bad service to be quick to take peoples money without communicating stupid procedures. The people in the store were very slow and took their time getting orders out despite people who already ordered and paid Waiting. read more

I'm always a Starbucks fan. Love the consistent experience across the country regardless of location. I'm a huge fan of ordering on the app!! read more

Still shocking how awful Starbucks is!!!!! No just product but service as well!!!! Literally 5 Barista's working at 3:15 in the afternoon. One car pulled up outside to the drive through as I walked in. There was one other person ordering a drink as I walked in. 4 of the Starbucks workers were talking behind the counter. The fifth person was taking the order from the gentleman in front of me. They obviously new each other and talked for a few minutes. It took over 10 minutes to rake my order after the person in front of me was done. It then took another 14 minutes before my tall latte was up. Three of the four people talking Continued to talk the entire time and did not work. The gentlemen's order in front of me took another 5 minutes after mine until his was up. I ordered a whole milk tall latte. I have taken a picture of my latte as it was presented to me. It was certainly not whole milk and certainly not anything of edible latte. read more

Starbucks - Coffee & Tea Near Me - Cottonwood, Arizona

Corporate needs to step in and implement some changes at this location. It is the slowest I have ever experienced. I've given it three chances now and will not return. The first time was a mobile order. I placed it 20 minutes before I got there and still ended up waiting an additional 20 minutes. The second time I waited 20 minutes in the drive thru. I'm in line right now. Been here 25 minutes and still have three cars ahead of me. Never again! read more

VERY slow all the time!! No matter what time of day!!! Make sure you have time to wait when you get your coffee!!!

They have 1 employee on Saturday morning at 6:30QM making the drinks, taking the orders and taking cash. How do they charge so much for such poor service? Yesterday I waited 28 minutes in line (3cars ahead of me). The exterior has trash everywhere. Selling my stock! Clear indication to get out. They clearly can't hire good help or management. read more

i ordered a pink drink at 12:45 through the drive through and i was expecting the cold foam not to be mixed into my drink like it would normally be but my drink was chunky? please do your job. not to mention i got a cake pop and it tastes weird? like a egg.. i don't understand why it is hard to take a cake pop out of the cake pop holder and keep it away from eggs. what if i was allergic? read more

This Starbucks is the worst I've ever seen. They consistently get orders wrong, are rude, the lobby is always closed so you have to go to the drive thru which is so slow, that you might think no one is actually working. At this point, corporate should get involved. It's terrible. read more

if I could leave now stars I would for how many Starbucks are out here. This place is the worst they give you your food 15 min before your coffee and I'm watching cars go through the drive-through that I ordered after I ordered inside then I asked the lady to please heat up my food and she told me to go get in line where the cash register was after she knew I was standing there for 15 minutes. The worst Starbucks and customer service I've ever witnessed and I've seen this place packed. Better off going down to Safeway. read more

got the wrong size that I didn't pay for, and the wrong drink that I ordered thru DoorDash. Was very dissatisfied and expect to be paid back. read more

We had a great experience here thanks to the employee named Clover at the drive through. We tried ordering a grande drink in a trenta cup and asked to have the rest filled with lots of the cold foam (because why not?) and we were told they couldn't do that at this location. We ended up ordering a tall drink in a venti cup and asked for the rest to be cold foam. At the window we were surprised to be given the grande drink and a whole tall cup full of just the cold foam!! It was such a nice gesture! Clover definitely understood the assignment and never once judged us for wanting such an ungodly amount of cold foam (because it's so yummy!!) read more

They send their customers to other businesses around the corner to use their bathrooms. This Starbucks won't let their own customers use their bathrooms. They use the excuse of covid but tell you to go next door to baskin Robbins to use their bathroom. read more

Went here looking for a coffee shop that was open after being in Jerome after everything closed there. Turns out the lobby of the Starbucks closes at 5 PM. All I wanted was a place to buy a TEa and go to the bathroom all in the same place. But you can't find that anywhere around here apparently. They would not open their doors to allow me to go to the bathroom but I could buy a tea from their drive-through. read more

Terrible service. 40 minute wait at the drive through. Received two of our three drinks and then had to wait another 5 min for our third drink. read more

Will let you place mobile order but can't pick it up inside the store because they didn't want to open their doors today. Took an extra 20 minutes to get my coffee today having to wait in line. Wish I could have just gotten a refund and not had to wait read more

Stopped in for a quick pit stop and was reminded when I make coffee at home and don't go into Starbucks anymore. Between the young man slopping my coffee around and his attitude I will never go back. I never need a coffee that bad. He's not doing me any favors and I sure don't need a side of attitude. read more

If you're comingfrom out of town, and you're hungry craving a tomato mozzarella panini sandwiches don't bother stopping here I feel like every day this place is under prepped I get here around lunch time try to order a Panini and they're always out this place is barely been open for a couple of months and they're always out maybe they will change this whoever is managing this place or location but as of right now no one is doing their job right here they only make drinks they're always out of food read more