When I First pulled up to the window a very friendly hello and lots of energy to help me understand my order and decide what I wanted to eat. I got my total and I pulled up to the window as usual and when I pulled up to the window, there was a lovely lady serving me with the best attitude and prettiest smile they sold me on the unicorn cake pop but they gave me stickers and lots of love and affection and everybody was so sweet and so nice 10 out of 10 would recommend best hired staff I've ever met read more

Starbucks - Coffee & Tea Near Me - Colonial Heights, Virginia

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A T M O S P H E R E This Starbucks is a location that's dedicated to honoring Military Service members - which I LOVE! The lighting and colors create a warm ambiance perfect for studying, working on a project, or just hanging out with your friends. This location seats 18-20 people. This location is accessible with a clear sidewalk to the main entrance door! S E R V I C E The staff at this location are awesome! They constantly communicate with the room whenever they are busy or backed up. They even take the time to check in on people standing nearby the pickup area to find out their names and let them know the status of their drink/food! Going above and beyond like this does not go unnoticed y'all! Grateful for baristas like y'all!! F O O D Every food item I have ordered from this location has always tasted fresh and hot food items have always come out hot (which once you ever get anything cold that's supposed to be hot from anywhere, you appreciate this)! read more

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So slow. Horrible place to go. waited 20 minutes for 2 drinks. if you can't hire good people you might as well close

Customer service was trash! I asked if I was able to get 25 pup cups for my 1st grade hot chocolate day. I was told "no" rudely by the manager Desirée and I asked if I could pay for the "free" cups and was told "no" flat/rudely. No trying to see or anything. It was not busy in there either. No customers inside and one behind me. Get with it Starbucks and at least try to help the customer. Desiree you seemed miserable, I hope you much success in your future so you can be happy in your future career. read more

Starbucks - My purchase tonight. Vanilla steamer... - Coffee & Tea Near Me - Colonial Heights, Virginia

It's been years since I visited this location. It's still as good (and as busy I remember). Ordered a Brown Sugar Strato Frap. It comes with a brown sugar cold foam. Spouse assured me that "cold foams were dairy free". I had my doubts so asked the baristas and they were very helpful. We did a mobile order so the young man looked us up and told the other barista to make sure to make it dairy free. My stomach thanks you! This location is very busy, the bathrooms are a bit of a mess. But the drinks are well made and the staff is friendly. The drink? Yum! I've been going mostly to small local coffee shops (Starbucks kept making me sick because they were either ignoring my dairy free request or cross contaminating). So I was pleasantly surprised that a national chain made a drink that I can see myself ordering again. read more

Starbucks - Brown Sugar Strato Frappuccino Blended Beverage - Coffee & Tea Near Me - Colonial Heights, Virginia

Rude employees. They are often out of the MAIN ingredients for everyday drinks, like strawberries. 4 times in a 1 week period they charged full price for a strawberry acai lemonade with no strawberries. Ridiculous! read more

8-9-25 I love Starbucks in general , but this location is consistently the slowest one I've ever been to. Always! I stop here 1-2 times a year while driving through. I would love to avoi this location but it's located near Sam's where I tend to gas up. read more

I literally have gone there countless times during business hours and they have the drive through closed and the doors are locked to get inside. And when they are open they need up my drinks. read more

Very slow employees, you may want to plane ahead or just find a different Starbucks. Lots of people attempting to work but they are confused read more

I want someone to contact me for my experience yesterday I waited 40minutes and got half of my drink and it wasn't even decent enough to drink but was in such a hurry I drove off before I checked and I was working so I could not turn around. No one would answer the phone when I tried to call several different times. This is the 4th bad experience I've had at a Starbucks location in less than 7 days it's getting ridiculous and I'm still waiting for corporate to reach back out to me after my experience at the Brook rd parham location when I was promised a call back within 48hrs and it's been 5 days now. I never complain but this week has just been inexcusable (the service, the product WHY?!) 8049947235 read more

I ordered online and waited the 14 - 17 minutes and went to get my drink and hot sandwich, the coffee was ready but I waited another 15 minutes for my sandwich. I had to raise my voice to get someone to respond to me and then they had go in the back to get my sandwich. They had my ticket off to the side of the other tickets so they were ignoring mine and doing all of the others, they heated my sandwich up and rudely handed it to me with out a "I am sorry for the extra wait" or anything. NO CUSTOMER SERVICE! Ovoid if at all possible, drive the extra mile to go to another store. read more

Me and my Family wanted coffee First we checked 7 brew then we go to Starbucks I understand why Seven brew is closed but not yall.

I have ordered from this location multiple times as it's so close to my work, however on several occasions I have ordered drinks that come back tasting like straight milk. Super frustrating when it's an order that's been delivered too and there's nothing to be done about it except have to leave work to have it fixed or accept the fact that I just paid $10 for a cup of iced milk. read more

Ok so I've been going to this Starbucks for quite some time. I usually always go through the drive thru. I go at least twice, maybe three times a week. Majority of the time the drive thru is so slow and there is usually at least a twenty minute wait. They are usually pretty busy inside and in the drive thru so I usually will tolerate that. Plus it's kind of small and the parking lot is not very big either. Well, anyway I went there on Sunday September 21st and wanted to order some items from their bakery selection. And guess what? They were completely out of everything!! Haha! And mind you this was kind of early Sunday, 11ish. Then I get to the window to pay and can't even get a receipt because the receipt printer is broken. Ha! Well, last week for 3 days straight they had no receipt paper. About a week before they were always out of mocha syrup. So no mocha drinks at all, nothing!! Well I always have to taste my expensive coffee drinks before I even drive away because 7 times out of 10 they are usually wrong or taste like crap!! If it wasn't for the fact that I really enjoy the service of the drive thru employees I probably wouldn't even go back!! I wouldn't even make this post but I think this is getting a little ridiculous. read more

nice people. good food. ambiance is great. it portrays the America I wish we were. coffee is good. read more

Bad service, unhappy and unhelpful staff. Had to remind staff multiple times for my food order and received wrong drink order. Complete ripoff read more

There's nothing actually wrong with this Starbucks. The coffee was great and the staff were polite. Service is not slow... there's just too many people who go here! I was in the drive thru for 25 minutes before I could even place my order, but then my order was ready in two minutes. Whoever owns this location needs to open another one nearby... I see the next closest one is a ten minute drive away. read more

Updating my review but still at 5 star. Never have any issues ordering ahead and today 8/31 Tiffany was cranking out orders. She noticed I was waiting and asked about my order and assured me it would be out next. It came out 45 secs later and the girl making the drink apologized for the wait. I wasn't too pressed as it was super busy in there. I also love the new updates and it's super nice inside. Also the drinks are always on point! read more

Very busy, but patient, friendly customer service. My drink was crafted to perfection and they had my favorite protein box in stock.

This is absolutely the worst Starbucks I've been to. They are extremely slow and make terrible drinks. I ordered my usual Brown sugar oat milk and they gave me a drink caked in cinnamon. Felt like I was drinking beach sand from Texas. Will definitely be making the extra drive to a different location! read more

Starbucks - Caked in cinnamon - Coffee & Tea Near Me - Colonial Heights, Virginia

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Slowest Starbucks I've ever been to, and this matches other reviews. Still sitting here waiting for my drink, 39 minutes later. This pile of drinks in the photos? Abandoned orders. The latest one that was put up was ordered 44 minutes ago. Avoid this Starbucks at all costs. read more

Starbucks - Abandoned drinks - Coffee & Tea Near Me - Colonial Heights, Virginia

Don't recall this visit however will presume that it was the typical visit. Recently learned that Starbucks changes the recipe to their Cituis Mint tea, aka Medical Ball. Definitely not the same however the item on the mobile remains unchanged, very misleading. read more

Sloooooooooow. Like, painfully slow. There is ALWAYS a line out of the parking lot that moves at about 1 car every 15 minutes. One might ask, "why don't you just go inside?" And we do. It's just as slow inside as well with no one in line. read more

Starbucks - Cars waiting an hour for Starbucks...#tragic - Coffee & Tea Near Me - Colonial Heights, Virginia

They are actually the slowest starbucks I have EVER been to omg. They're nice but if you order ahead you gotta do it 20-30 minutes in advance. read more

First off.... I love it when people complain about the Drive Thru at Starbucks, when there shouldn't be one in the first place. They'd rather waste 20 minutes sitting in their cars with the engine running, instead of walking in to grab their drink orders. Wonder why America has an obesity problem.... I recently went in around lunch hour to grab an iced coffee. It was a Sunday afternoon so it was slightly busy inside, but the Drive Thru had a line leading out to the parking lot area. The Baristas are very friendly and got my drink order out quickly. No complaints there. This location seems to be a new build. Not sure though since I'm not from the area. The building itself is clean on the outside. The inside is very well lit, with all the windows around the perimeter. It was a particularly nice day and beautiful outside. There is both indoor and outdoor seating. A couple of very comfortable chairs in the far corner. They have me as a customer as long as i'm in the area. read more

Starbucks - Coffee & Tea Near Me - Colonial Heights, Virginia

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I ordered an iced americano and asked for honey to be added. The employee told me the honey is not in a pump but he'd add 2 packs of honey to my drink. Really sweet! Because honey packs are messy! Soooo.... can Starbucks put honey in pump form to make it easier for employees?? Pleeeeease Thanks!! read more

Absolutely worst Starbucks I have ever been to. I started out waiting on the drive thru line for about 10 minutes before I decided I should just go inside because I was in a rush and needed to get out of there. Finally after waiting another 5 minutes in line for the baristas to process one order (a black coffee, no I'm not exaggerating, yes the coffee was already made) I had to wait another 25 minutes for them to complete a 2 drink order of 2 basic lattes. I'm big on giving the benefit of the doubt when it comes to service work, I understand what it looks like to be overwhelmed... but there were 8 baristas and it took 3 of them to refill cups at one point, two decided to go on break, approximately 10 people were waiting on drinks by the time I finally got mine. The photos below are of people just standing there waiting. Honestly I've had sit down dinners that took less time than they did to make 2 coffees. Management needs to see a change. read more

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I have used this location several times and being the only Starbucks in the area, they are always busy. Staff is friendly. Today I went inside and quickly ordered my coffee before work. I saw, drink after drink being made as I patiently waited for mine. The barista asked my name, She continued to make several other drinks. After about 8 minutes I asked how many others were in front of me, as I needed to get to work. She tells me " When I looked at your order it had only been 3 minutes"( When she asked my name) Ok, Again , How many others are in front of me? She then tells me that they have to make door dashes and Mobile orders as they come in too. I never in my life been in an establishment that will make customers who are IN THE STORE , WAIT while they make orders for those who aren't even there. After I said something and said I had to go, you would think she would apologize and make my drink immediately , as at this point It had been 10 minutes I had been waiting for ONE drink. But nope, she seemed to not care , and let me leave without my order. ( I did get a refund). After seeing other reviews, this store needs to get a better system and Prioritize those customers who are waiting in person. read more

easily the Starbucks I have ever been to. Both bathrooms were flooded, coffees were awful, lines were long, not clean.

Because of terrible new management, they are unable to keep good long term trained employees. Drinks end up made incorrectly resulting in more remakes, and longer wait times. Store is constantly dirty, because they cannot ever keep up with the orders. Save your time and money and go to a different location. read more

Holly fudge ! I get that ya are busy but there's more employees standing around then doing drinks. If there's no one ordering at the counter then you should be helping to do drinks. Seems like drive up takes priority over inside. The person at the window is only standing there instead of helping do drinks. The bathroom needs cleaning. The barista area needs cleaning. Looks like it hadn't been cleaned in a while (talking about the front part where the coffee beans are). I've been here a few times and the wait time today was horrible ! The young lady that took my order was very nice and the person handling pastry's was efficient and helped to get my item quickly. read more

Longest Starbucks drive through line ever. 25 min for a grande flat white... which they didn't even fill up. read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Colonial Heights, Virginia

What has happened? I thought Corporate Starbucks ensured that all of their stores were up to standard? I've been here 3 times this week and it's my last. The place is DIRTY and mostly because the employees are sloppy and are the ones making the messes. I watched the MANAGER throwing half filled pitchers of milk into the sink after each drink was made over and over and over again. All the while the water was running continuously. I just watched an employee argue with a customer, who by the way, said she comes in 3x a day, about getting a half-filled cup of coffee. Then several of us had to wait for an employee to be served ahead of us while the one making her drink was complaining to the manager that it was time for her to go home. Sad. I'll easily find somewhere else for my coffee that has higher standards and better customer service. read more

Would give a negative star if I could. Terrible customer service. Took ove 25 mins for cold brew yet customers came in and left well before me read more

Food and drinks are amazing!! I love eating and getting drinks from here , mostly the service is AMAZING!! 10/10 always go there everyday !

The staff was friendly enough and, perhaps, doing the best they could, but it was by far the slowest service I've ever had at a Starbucks location. Not remarkably clean either. Bathrooms were pretty gross. read more

The only reason they get 1 star is because no stars were not an option. Waited 22 mins for a regular coffee. They filled my cup half way with the bottom of the barrel - helped other people - 3 workers watched the coffee drip and did NOTHING - then, instead of just giving me a fresh cup - topped off the cold old coffee. That was sitting there. Asked for half n half and got whole milk. Slow, inattentive and totally unmotivated. I get that it's a minimum wage job, but being a loyal Starbucks girl, you kind of get used to a level of service. Luckily I was just passing through. If you're on the interstate, pass this one up and go to the next! One! read more

It's a pretty big modern starbucks in a shed-style building. The staff seemed worked to death by drive-thru orders compared to in-store.

This place has become shockingly slow within the last two years. It takes over 10 minutes to get your order. The cars are wrapped around the building. The employees work super slow. read more

With only one person in front of me, it was a 30 minute wait for my latte. There were 6-7 employees so I'm not sure what the problem was unless they prioritize the drive through. read more