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Crumbl - Colonial Heights

3.7 (39 reviews)
Open • 8:00 am - 10:00 pm

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Semisweet chocolate chip Single
Holly G.

This is my first time at crumble and I'm not super impressed. I've heard amazing things about this place so I was excited. The staff were not very friendly. I felt like I was inconveniencing them by being there. The counter that had the display cookies wasn't clean which made me nervous. A couple people who ordered after me with big orders got theirs before me but I thought maybe the cookies I got weren't done yet so I brushed it off. My total was $9.98 and I added a dollar tip and it went up to $13 which I didn't catch until I got to the car. As far as the quality of the cookies, they're alright! The semi sweet chocolate was good but not really worth the price. It was just another chocolate chip cookie. The lemon glaze was pretty good but again, not worth the price. The glaze was delicious but the cookie itself wasn't anything special. Overall I'm not super disappointed but I think I'll skip the cookies next time.

Store front
Tamika G.

Let me start by saying this was my first experience with Crumbl Cookie. We were traveling through the area and stopped for something to eat. On our way back to the highway after getting food we spotted Crumbl Cookie. I've been wanting to try it it for the longest. A new shop will soon open near me so I was excited to see what the fuss is about. The location is nice, the shop appears to be super clean. The display is pristine. There were several touch screens to the right as you entered the store...two more touch screens at the main counter. Again this was our first experience so here's what I was disappointed about. No one greeted us up entering the store. As I've stated this was our first time so we had to figure out on our own how it all worked. Basically enter your order onto the screen and they serve your cookies. There's was little to no customer employee interaction. So for this I would give zero stars. It felt extremely cold and uninviting. A young man even walked over to us as we were placing our order just to flip one of the screens around. He never acknowledged us or spoke. Each week the menu here changes so we were able to try the chocolate chip (didn't care for) the honey bun (we loved), the galaxy brownie (also very good), and the blueberry cheesecake (delicious). About $18 for 4 cookies. I would say that's on the expensive side. The cookies come in 1, 4 ,6 or a party box of 12. 12 cookies is $40. So this is definitely a splurge...a treat. We don't live in the area so I can't say how long this location has been open but they really need to work on their customer service skills. The young lady who served our cookies was nice but she was the only interaction that we had. When you want people to spend money you have to be mindful that a good deal of the experience and draw is how the customer is treated.

Anissa W.

10/21/21: We've been waiting for this place to open!!! We've tried them in NC already. I was in the area today shopping at Target, so I decided to stop by before they closed to pick up a few cookies for the family. The customer service was excellent even 45 min before close. They were cleaning the store & eager to help me order. I ordered a 4 pack of 2 sugar, a Twix, & a peanut butter cup for my family. Sugar is my favorite. My son gave his peanut butter cup flavor a 3. He said he just didn't like it. My son's dad gave his Twix a 2 because it was too much caramel & not enough chocolate. He felt that it would be better if there was more chocolate and less caramel on it. The caramel was just oozing & he didn't like that. All in all, I gave this visit a 4 because of the excellent service & the fact that I liked my sugar cookie. Yes, the cookies are dense, but I like the flavor of the icing on top. I can't wait to try other flavors. The store was very clean & I loved the way the store is set up with kiosks in the front to order yourself. I recommend them highly.

JR P.

Cash/Card accepted Restrooms available Free public parking Group Friendly Family friendly Cookie Desserts A quick spot to grab oversized Cookies to fulfill your sweet tooth. Fair priced, clean establishment, and good service. Crumbl Cookie is know Nationwide. Menus change with different Cookie options. Enjoyed my order and will try again. Overall great spot to grab and go.

Hummingbird cookie
Barbara B.

I went in to give this cookie a try. I started tasting it as I drove. I was contemplating turning around and ordering a box of 4. The cookie was perfectly moist with crispy edges. The cream cheese frosting was delicious and the pecans were fresh. As a matter of fact it was fresh from the oven. Do your sweet tooth a favor, hurry in and get 2 or more.

Nicara B.

Ehhhh.... So... how did I end up here. I wanted ice cream. I googled to find somewhere close. This came up. A cookie and ice cream?! Who doesn't want that. We were greeted immediately! Such a kind welcome!! Ordered on the kiosk... ALMOST $5 per cookie.... Okay no problem... if it was a good cookie.... I got 4. They were mediocre at best. It didn't take very long to get them but maybe they just weren't for me. I wasn't impressed. Then i asked the young man could i have a spoon since i did just order ice cream. He had no gloves on and grabbed the spoon by the part that goes in my mouth and tried to hand it to me... i asked for a new spoon because he was holding it by the part that i eat off... So when i asked for a new spoon, he let out a sigh as if he was annoyed.... Went to put gloves on and then handed me a spoon with such an attitude.... I said thank you and he walked away. Forgot to picture the ice cream.... But, don't waste your money on it. It's a very bland tasting vanilla. Well... i won't be back... maybe my loss... maybe not...

Clyde E.

Underwhelming and maybe a little undercooked. I stopped by on the way home to surprise the family. They have a few kiosks upon entry where you can order yourself or you can get personal assistance at the counter. The order process was effective and pretty user friendly. Order options are Single, 4 pack, and Party box(12) @ $44 for a dozen. Overall it was a very good experience. As for the tasting. I was met with very excited wife and son. We open the box put each cookie on a cutting board and started sampling. We eagerly tried them one at a time and discussed which would be our favorite. I personally like the gram cookie the best. My wife held back her pick, and my son liked the Oreo. After we complete this adventure we quickly came to the consensus that they were just okay. Each was excessively sweet. They also seemed a little under done as noted by my wife. Shockingly she recommended that I take the remainder of the cookies to work with me the following day. She didn't want them anymore. Anyway all the chronic sweet tooth junkies will be in heaven here. Lol Well we no longer have to wonder anymore. Check them out for yourselves.

M&M. Peanut Butter. Ginger Snap. Rice Krispy.
Mandy N.

I was super skeptical with all of the hype crumbl received when they first opened but then I tried them for myself and WOW!! I WISH they offered the ginger snap and rice krispy every week! I personally think the price is worth it considering the size and quality of the cookies. Customer service at this location was also a plus. It was very clean and bright! Can't wait to go back!

Natalie W.

Updating: the 5 stars are solely for the manager. I ordered online for delivery. Doordash picked up the order and tracker for DD and Crumbl showed delivery should occur in just a few minutes. Then GPS showed DD went to maybe Outback. Then she was in South Petersburg. 20 minutes later she cancelled my order! Essentially she STOLE my order! I called Crumbl and Miniya (sp) at the store immediately refunded me and said this has been happening a lot. She will report the driver. DO NOT ORDER DELIVERY

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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9 months ago

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2 years ago

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5 years ago

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Crumbl C.

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1 year ago

Had a good experience overall -- the store was clean and the cookies were fresh and tasty!

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4 years ago

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1 year ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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2 years ago

Awesome cookies, service. The staff was very friendly. We will definitely visit again.

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4 years ago

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4 years ago

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2 years ago

amazing! Best cookiies ever!! Sometimes they don't always say "welcome to Crumbl". When you arrive...lol. We look forward to that

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4 years ago

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4 years ago

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2 years ago

Good cookies and fast service. Friendly staff always ready to assist. Will recommend family and friends

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Alex S.

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2 years ago

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3 years ago

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Alex S.

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2 years ago

The service is very good and fast. The only thing is some cookies are too sweet for my taste buds.

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Alex S.

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5 years ago

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Crumbl C.

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3 years ago

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2 years ago

I had some really great coo and I've had some okay cookies sometimes it's way to sweet for me

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Alex S.

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3 years ago

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Megan T.

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3 years ago

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2 years ago

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2 years ago

I love snickerdoodle cookies and they hardly ever sell those. I also wish they would sell ice cream again at least during the summer months.

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Alex S.

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4 years ago

Awesome place some of the best cookies I've ever had I always get the orange sherbet cookies & oatmeal raisin

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4 years ago

A little overpriced for cookies but at least they are big and taste great so I guess it all balances out. Super friendly staff also!

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5 years ago

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