One of the Starbucks locations my daughter forces me to visit... Lol We've been through the drive through here multiple times in the last month. Usually for a venti pumpkin creme iced chai with oat milk and a venti iced chai with oat milk. Sometimes my daughter wants a ham and cheese croissant or their chocolate croissant too... No mistakes. They've nailed every order. For the prices I wish they made the iced drinks with just a little less ice... Probably have a corporate standard they have to follow though... Customer service is always great when ordering and at the window. The baristas always seem to have their smile on and are personable enough. read more

No outside trash can by drive through for past Starbucks visits, and they wouldn't even take the bag at the window.

Yo. How come my white mocha frap tastes weird? Also, why have an attitude with customers? I'm 90% sure if i tap the walls, the shell will fall off, revealing this to not be a starbucks at all. Not gonna enjoy the shits i will have later, though i'll still finish my frap because my parents didn't raise a quitter. read more

Starbucks - My mid drink - Coffee & Tea Near Me - Clive, Iowa

A smile, a friendly greeting and efficiency really does make a difference. I have been to this location a handful of times without any errors in order prep and rarely a long wait time. Consistency works for me. read more

Had a male employee working the drive thru lie to me about my partner awards, and yesterday I went to pick up my order then they forgot my drink and gave me one that was wrongly made. read more

First I want to say I am a daily Starbucks patron. I was at this location this past weekend and this is not one I generally frequent. I accidentally drove a bit past the speaker and could not back up so I was not lining up with the speaker. I tried to talk super loud to communicate my order but no one replied so I waited in line until I was at the window and ordered there. She told me they don't do this ordering at the window but clearly they knew they couldn't hear me...so she continued to discipline me and say she would do this just this one time but never again... What a deal...this is just not the attitude of the Starbucks staff I know... shame... read more

Ick!! While waiting over 20 minutes for my order, witnessed a barista wiping the side of a cup off with a nasty, dirty rag! Whip cream had oozed down the side of the cup, and the rag shown is what was used. Ewww! Not only is the location slooow, but also nasty! Thank goodness it wasn't my drink! read more

Starbucks - Dirty rag used on drink cup! - Coffee & Tea Near Me - Clive, Iowa

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Updating my review. I will still have my complaint about the drive through, but I went inside this morning. Everyone was a busy little bee. Buzzing off the caffeine I suppose. I, as usual, was slow but since I went in no one behind me. The girl at the register was very friendly, super helpful and even said small, med, large when showing me the cups. Lol kudos to her. My drink taste have changed a little and they made it exactly how I asked. The whole place was very clean and well organized. This place is still always busy no matter what time of day. read more

Always consistent, always good! Free wifi to work between eye appointments. Thank you Starbucks!

Always great coffee at this location and the staff are super sweet and friendly. I tried something completely new the other day and Emma and Jenna were so sweet to help me! read more

Great place to enjoy Saturday breakfast! The staff here is always always really friendly and the outdoor seating here is great, too! During non-COVID times, this is a favorite place to spend some time writing over a great cup of PSL, or spending time catching up with a friend! read more

Starbucks - Great place to grab a weekend breakfast! - Coffee & Tea Near Me - Clive, Iowa

We had a mobile order and still waited 10 mins for our drink. The girl at the drive thru was nasty. We had two ice teas. How long to get ice teas out? No apology or anything. read more

Disappointed in the service here. I had a mobile order and it took forever for me to receive. In addition my drink was 3/4 foam. I knew it was a mistake to come to this specific location read more

Starbucks - iced caramel cloud macchiato - Coffee & Tea Near Me - Clive, Iowa

Oh yes, when you order a venti Frap in the drive thru and they give you a small, but fix the mistake by giving you the small and the venti! That's good service. The staff is nice, the location rules, the drive thru was fast, the inside is elegant this is one of my favorite stand alone Starbucks in town! Nothing bad to say about this spot, Keep up the good work! read more

Starbucks - Quick drive thru - Coffee & Tea Near Me - Clive, Iowa

Went to this location ordered my regular drink when I received it was not even full so I kindly asked if they could fill it up and they refused. Told me I would have to pay more to fill up the drink I paid for. Makes zero sense wish they could make a drink right. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Clive, Iowa

The Starbucks on University is consistently slow and inefficient. 9 out of 10 times I recieve either an incorrect drink order or have to wait an unacceptable amount of time for my order. This morning I submitted an order for a grande blonde coconut milk latte using the Starbucks app. No frills, no special requests. Just a straightforward order. After submitting the order, my receipt stated that the order would be ready in 4-7 minutes. I arrived in about 10 minutes and noticed only 2 other vehicles in the drive thru. So naturally I figured my drink would be ready to go. Ha! No such luck. I had to wait an additional 6 minutes at the window for my drink which is totally ridiculous. At that point, the drive thru became really backed up. The only reason I'm not giving 1 star is because the baristas are friendly and the drinks (when they're finally ready) are actually really good. But who has that much time to waste in the morning?! read more

The customer service was outstanding! It's a very busy Saturday for Starbucks and they gave me a hot drink, rather than the iced drink I had ordered. Just an honest mistake! They gave me the hot drink AND made my correct drink for no charge! I'm very grateful for the man that helped at the window. Thank you, Starbucks! read more

This is my new favorite Starbucks! They are clean, friendly, and I love the tables and seating at this location. Plus it's super close to half price books, so grab a book and then pop by! While you're waiting in line at half price books, you can order mobile. This location will put your drink on the receipt at the end of the bar so there's Zero waiting! read more

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My adorable little strip mall Starbucks has since closed, however, a new, bright and shiny location opened up mere blocks away. The lay-out of this location is excellent with ample space. Room for the line to move. Room for you to get your cream and sugar. Room to stretch your legs at various tables around the store. I must say, the morning sun streaming in from the the floor to ceiling windows was very much appreciated on a chilly January morning. Oh and the coffee??.....my latte was perfect. I'll be back when I'm on this side of WDM. read more

Terrible my cloud macchiato had no form.. I ordered two of the same drink one Carmel, one cocoa one had form one didn't. I look at the guy and I'm like this is wrong then he tells me if he remakes my drink it will come out the same...really? Maybe the worst Starbucks in town. read more

Always love Starbucks and have frequented this location often. The inside is nice and clean, small patio outside-kind of a weird place to sit as its basically in a parking lot and next to the drive through but still good on a nice day. The employees are always friendly, this last visit in particular the woman working the window was fun and very pleasant. Its always great to get your bucks with a smile and a little joke. I'm sure I'll be back again real soon! read more

I've been inside & the drive thru. Both are acceptable. The inside is crammed full of seats & feels like if there's 2 people it's packed. So very poorly setup. It doesn't seem to get much attention in the dining area. Meaning if the last patron didn't clean up their mess then too bad. Then menu for the drive thru is placed way after the speaker instead of before or at the speaker which would be helpful. I do love Starbucks but this is definitely not close th my fav. Poorly located & set up but definitely still has coffee read more

I am very disappointed in the customer service that I've been enduring lately at this Starbucks as well as the Mills Civic Starbucks. They are always out of the things that I want, they take forever to make your drinks and it has has made me late to work several times because I'm not gonna leave if I already paid for my drink. Today they were out of ice, why would I want to pay 5 dollars for a warm drink. They told us they would still be cold but it was room temperature. They have also been out of the pink drink at both locations everytime I have gone in the past two weeks. I'm over this. Dunkin could never. So if your thinking about going to starbucks just go to dunkin for a way cheaper price, amazing customer service, and best of all, ICE!! read more

First off they are always out of coconut milk. They didn't listen to a word we said they gave us the wrong sizes. They rushed us and practically shoved our drinks at us. They didn't make the drinks right. They were very very rude they treated and talked to us like we were three year olds. If I could give them zero stars I would. My family and I will not be returning to this Starbucks. read more

What a great team at this Starbucks. With almost no notice, this team put together coffee travelers and breakfast items for 15 people to go! The staff worked well together and fixed me up in short order. Everything was warmed, neatly organized and they did not forget any detail. What a good outcome, and a great experience. read more

my friend and i decided to buy starbucks , big mistake. i work at a different starbucks and they obviously don't know how to make a matcha green tea. additionally we we treated rudely due to our clothing attire. we wore masks, shouldn't that be the only concern. watch out for kiara. read more

I rate it a four out of five stars because the staff are nice and they have doughnuts here and they have chips which I love only problem is the air conditioner unit but overall go to this Starbucks if you like or love it! read more

I got a vente very berry hibiscus refresher...drank it within minutes. Tastes good but it is literally filled 3/4 with ice. Next time I plan to order with very light ice so I actually am getting close to my money's worth. A total ripoff otherwise. read more

Coffee is good, food is meh... service could be a LOT better, music loud enough to make the tables vibrate .

This is our favorite place! Except for today when an employee was moping the floor. When he received our order he layd the dirty mop against a work area, did not even try to wash his hands or wear sterile gloves. Touching the top of each cup with his dirty hands. Tried to get his attention but did not answer me. At least each cup had a clean top. read more

Friendly staff and quick service, but inconsistent drinks. I went here again hoping for a better experience, but no luck. I've walked away several times with tasteless chai tea lattes, a bland hot chocolate, but a solid macchiato. After only one success out of several attempts, I think I'm sticking to the Starbucks on Hickman. read more