this location never disappoints me they are always friendly courteous and fast but most importantly consistent they get my coffee right every single time! Thank you read more

If i could of left a nothing i would have i asked if i could order 2 ice waters but they wanted me to buy something else worst customer service do not recommend for you to spend your money at this location. read more

Bad customer service. Every time I come I have a bad experience, even the managers have bad customer service. They act like I'm not paying for my drinks. Will be going somewhere else . read more

I've had to request refunds for my last two orders because they were not drinkable. Worst coffee ever. Will not be ordering from this location ever again. read more

I always usually go in person to get my order only if Mario is working (I believe that is his name) because he's the only one that makes my drinks right every time? Today I decided to order from Uber eats and I don't know what happened. I ordered a coffee with vanilla syrup, white mocha, and sweet cream and when I usually get this in person, it doesn't look like a cup of milk and today it was a cup of milk. I also ordered a tomato mozzarella Panini That had absolutely no tomatoes, and no mozzarella, and it tasted sour to the point where I could only take one bite and threw it out cause I thought I was gonna be sick from the soreness. I also ordered a cake pop and that I haven't touched yet because so far everything from the Uber eats order was wrong. So I recommend going into the location because the staff is very friendly. It is very clean inside and the orders are never wrong in person so I do not recommend ordering through Uber eats. read more

Starbucks - It's supposed to be a tomato Tomato & Mozzarella on Focaccia - Coffee & Tea Near Me - Chelsea, Massachusetts

Over the course of 15 years as a customer at Starbucks, one of my favorite aspects has been when they ask for your name to label your coffee drink. I understand this can be a tricky job, trying to write down customers' names correctly. It's obvious that in American culture, names can be complicated to spell accurately. Most of the time, I present c. card to help them spell it correctly. Today was an exceptional day. My barista, Kai got my name right on the first try. It made my day! Therefore, I am writing this note to share my appreciation for the Starbucks workers. They work hard to make Starbucks shine! read more

Starbucks - Coffee & Tea Near Me - Chelsea, Massachusetts

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this is numerous ti es now that u have ordered through uber eats from this location and im missing items that i paid for that are not cheap by a long shot, and every single number they have listed to call even on "yelp"a totally separate website doing the same exact thing as there "customer service phone #'sthat they claim are available 24/7 7days a week!! so yelp is no different of a website if theyre claiming to be available 24/7 and after about 4 rings it hangs up on u, no leave a voicemail and we will get back to you asap(as soon as possible) n o p e they r e f u s e 2 use answer any type of phone call i dont know what to do im not going to jeep spending $$$ i dont have on food that doesnt come and i dont get reimbursed for!! read more

This Starbucks is conveniently located for those living in East Boston and Chelsea plus it's along the way if you're heading into Everett from Eastie. I've been here in person a few times and gotten delivery via Uber Eats more than I can count. The service overall has been good. A few times they've forgotten an item like a pastry when I've opted for delivery. Once in awhile this Starbucks is not available on Uber Eats for some unknown reason. I've been told sometimes restaurants will turn off Uber Eats if they're getting slammed with orders. This Starbucks is slightly bigger and has more seating than other Boston area Starbucks. I came here during a busy Saturday morning and didn't have trouble finding a seat. There's plenty of parking which is a big plus if this the first stop of many during Saturday morning errands. read more

This Starbucks was great. The staff were all friendly and actually quick at making my order. Very clean starbucks and had a lot of staff behind the counter. Plus my drink was perfect!!! read more

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It does not matter the day of the week or the time of day... the service is extremely slow and the employees spend more time talking and doing other things rather than making drinks. I don't know why I think it's going to be different each time I decide to give it another chance. I wait 15-25 minutes EVERY TiME.. even on a mobile order. I would recommend reevaluating the staff and or the way the entire system is run within this location. read more

The service was extreme slow. The staff were not respectful to customers. I asked for my bakery item to be reheated because they waited a long time to give it to me; Harmony snatched it out my hand and then rolled it on the counter. She had a bad attitude and when I asked for the manager he was not helpful he just gave a refund without addressing the issue. This was extremely frustrating because I waited 25 minutes for my order. read more

This place was Great when Malissa was the manager, no it outright sucks!!! Whole lot of FREAKS working there. Their service is horrible, their drinks are horrible! The barista's are more worried about things that DO NOT pertain to job and are always complaining! I suppose that's why they make $12.00 per hour! read more

I came here a couple of weeks ago with a friend. We each got an iced Green Tea Latte and love our Barista!! he made it perfect! He even recommended to let the cashier know next time to ask for it shaken so that the Matcha can mix better since I asked for extra matcha. The place is brand new so everything is new and sparkly! I love the decor there, and the ambiance. It definitely sets the mood with all the browns. The seats are nice and it's very spacious. The bathroom is VERY clean here so that's a plus. if it wasn't so out of the way for me, i'd definitely come here regularly! read more

Starbucks - Coffee & Tea Near Me - Chelsea, Massachusetts

Coffee is fine, and service is good -- but wow, why do they let all the "drive up" people park in the fire lane. So ignorant and rude. There's a big no parking sign, but these jerks don't care. I wish the Chelsea PD would ticket every morning. It could generate a lot of revenue of the city.. read more

Starbucks - Jackass alert!! - Coffee & Tea Near Me - Chelsea, Massachusetts

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Real strawberries in the tea?? What! What magic is this in a massive chain? Lots of seating read more

Fast service but bad. The macchiato foam was spilling out of the cup and the barista with glasses and a ponytail still found an excuse that denied my request of having another macchiato l. Too bad she cared more about her bad macchiato than a customer who was trying to enjoy the wake-up coffee. You ruined it. Thanks read more

Starbucks - a person holding a cup of coffee - Coffee & Tea Near Me - Chelsea, Massachusetts

The staff here is SO wonderful. Every single person I've ordered from/talked to is so nice and helpful and I always feel better after going here in the morning. Thank you!! Food tip I learned from them: impossible breakfast sandwich with avo spread :) read more

Long lines, very poor customer service and the place is so dirty! The atmosphere is so different of any Starbucks I've been to... the barista is so slow and lost and extremely unkept Probably the only Starbucks where I don't see q sense of pride or any kind of passion for what they do ... first and last time read more

Normally get good service but the last couple of times the service is very slow and ordering on the app doesn't seem to help. The barista was moving so slow I finally just gave up and asked for a refund. Poorly staffed,they def need more help. No complaints about the quality of my food and drinks. They normally don't disappoint in that department. . read more

This is certainly my worst experience ever at any starbucks. First time ever I was racially profiled and commented upon how i speak (accent). It was so disrespectful. This place is so bad. Anybody who is not white should not go to this place (outlet). Starbucks, pls hire right people. read more

I am a mobile order fiend so whenever I am headed to work on the weekends, I always order ahead at this Starbucks for my daily fix. I'm *that* person who adds a bunch of different syrups and stuff to my drink and this location gets my drink right literally EVERY single time. Their baristas are awesome! read more

They should have a "newbie" line.. Several times I've come here and the product is usually fantastic, however I've often been in line ordering and the cashier doesn't take my name, which in my opinion is pretty counterintuitive considering that it is a standard practice at Starbucks, and it only present as an issue for me because three or four different occasions it has left confusion as we wait for our beverages. I usually never give a review based on one visit. I make every attempt to be unbiased and fair. This is my local Starbucks and I will continue to patronize however i implore you, please just take our name, we expect to give it to you anyway. I will adjust my review score accordingly when this oversight is corrected. And I will still buy my coffee and tip my baristas! read more

Manager is a sweet heart! Super friendly and always greeting when enter and leaving. Always a big smile to start your day. Knows name to face to orders. Employee are great they know what our regular order is and how we like it. This location is supposely one of the busiest online order's as it serve City of Chelsea and City of Everett. Good location with plenty of parking. Has plenty of seating and bathroom. Online order available for quick pick up. read more

While it's definitely a beautiful Starbucks, the service is just okay. I ordered a venti strawberry Açai refresher and a bacon, egg, and Gouda breakfast sandwich. I asked the cashier if they had any of the bacon, egg, and goudas left and she said yes. Paid and sat down. She didn't have any left, so I asked for a refund. Then when I went back up to the counter she didn't know how to do a refund. Then she asked her coworker who also didn't know how to do a refund. So the coworker had to cancel the last order and then just charge me for the drink again. The baristas here seemed slower than average. My drink tasted fine but I felt like I waited much longer than the normal amount (3-5 minutes). Maybe it was an off day for everybody? The staff were still courteous and did their best to correct the mistake so I'm willing to give the store another chance. read more

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The best Starbucks in or around Boston! Excellent baristas who know their craft, and are great customer service providers!

40min waits at this location. Do not offer ahead they do not have a system to keep orders in a row. Saw folks come in and leave in minutes. After asking only 3 times the staff continued to care less. Finally the manager decided to ask her staff to make mine and pointed to my cup. Zero stars if I could give them. Love Starbucks coffee but very displeased with service here. read more

I've been working in the neighborhood all month consequently I've been stopping by frequently. The store is busy most of the time. I'm guessing the staff is under pressure as I am not getting a friendly or welcoming "vibe" from the place. Maybe that's a New England/East Coast cultural thing and the "locals" are either fine with it or maybe treated differently. When I look around the staff's eyes are downcast, few if any smiles to be enjoyed and little to no friendly eye contact. If I owned the place I would ask myself if my front line staff is taken care of, are my expectations reasonable and whether they have the resources they need (including time off & flexibility)? I spend a lot of time & $ at Starbucks around the country every month; this place is noticeably "different" (not in a positive way). For the record I don't know ANY of these people, issues or the owner(s). I'm just a random customer working in the area for the month. For the rest of you folks who come in here; WHY DO YOU STAND IN LINE TO ORDER? May I suggest using the Starbucks App where you are able to order anything off the menu, and pay for the transaction before you show up. When you arrive here you walk up to the counter and pick up your mobile order and go on your way. You don't stand in the long line, your order is done, and paid for prior to your arrival. I walk in the door bypass the line, anywhere from 2 to 10+ people, go to the counter grab my order and an available table. I'm "done" and enjoying my purchase before the person at the head of the line completed their order. Last input; many other stores make picking up the mobile order simple. At those stores the Mobile Orders are lined up with receipts in the order they came in at an easily accessible place. Not here, perhaps due to theft, at this store the Mobile Order is sequestered behind the counter where I have to interrupt the busy, and not particularly friendly barista to hand me the order. This interrupts their work, delays the drink & customer they are serving. read more

Kinda pretty good place w/good customer service. Everything you order always comes right and perfect. read more

Starbucks - Coffee & Tea Near Me - Chelsea, Massachusetts

If i could give a 0 start review i would. place sucks and always gets orders wrong. its not the first time they give us incorrect drinks and we've called them multiple times about it. last time the shift leader/manager apologized and offered to give us the drinks free or remake it which we appreciated since we work for a big office building and our employees are always ordering from there. today however one of our drinks was wrong and chris the 'supervisor' said that even though they did mess up theres nothing he can do. to call uber and have them deal with it. i asked if there was a way to get it fixed and he said nope call uber. okay great management. only reason we order from here is because its near by but we much rather order from east boston now and wait longer and have BEN and his crew take care of us. will never order from here again read more

When I am feeling down at any point, my first thought is to pop in to a Starbucks. To some this may seem a tad bit odd, but the emotional connections that I have formed with the coffee people allow me to relax and enjoy myself. I always add as many shots of Espresso as I am allowed to because I love the buzz. The coffee is good and so is the outstanding customer service. read more

Mediocre place, I mean it is a starbucks, no surprises and nothing special. I reccomend people just support the local coffee spots around.

Seems unusually dirty, the trash cans are usually overflowing and there are loads of straw wrappers blowing around the floor because the trash is overflowing. read more

My husband came here today at 5pm on his birthday and realized he didn't registered his birthday on his Starbucks card, and said he can show his ID, but the employees and manager still wouldn't honor it and tell him to go register. If a customer has a reward Starbucks card which showed he's a regular and loyal customer, and also can show his driver license to confirm his birthdate, I don't see how the employees and manager couldn't honor this. I say bad customer service and don't know how to assess the situation! How many times do they tossed out drinks when they made them wrong? I find it's hard to understand to not honor a drink for my husband birthday today. I feel the employees and manager need to be re-train and learn to assess on different scenarios. read more

Your app order does not go to the front of the line as advertised! Coffee is often lukewarm. Staff not very friendly. Service ok if it's not busy. If it's busy plan on being late for work. Had to walk away this morning after ordering my coffee on the app 10 minutes earlier. read more

Zero stars. The staff are rude and unfriendly. They consistently take 30+ minutes to get to your order completed, especially mobile orders. Don't even bother. I order 15 minutes or more before I get to the store and my cold brew takes an additional 20 minutes or more once I am there... standing there and waiting. You would think standing there and staring into their souls would motivate them to pick up the pace... nope. Asking where the order is? Nope. They take even longer if you ask about your order. Go to 26 Broadway in Lynnfield right on Route 1 they are the best. read more

Mellow Starbucks no line at 630am. Lol never seen anything like that. This is the closest starbucks to the wyndham hotel in chelsea. Two girls tuning the shop did a good job friendly and busy cleaning and preping. Coffee was good as expected and so was the food. This part of town is kind of rundown. Lots of construction and shaby buildings. Also mass drivers are the worst, what's a blinker? Starbucks is located in a shoping plaza. Overall good starbucks read more

Starbucks - Starbucks in chelsea - Coffee & Tea Near Me - Chelsea, Massachusetts

I usually order my breakfast or drink here in the morning by mobile. The staff are ok. Most of the time i got my order after 5-7 minutes after i placed an order on apps. However i recently figured out whenever I use my reward to place an order. It take about 20mins for them to complete my order. Idk it's the system problem or the staff want to put rewarded orders to the last read more

This is BY FAR the best Starbucks I have been to. All of the baristas are super friendly and efficient, especially Stephanie--she's my favorite barista! Definitely recommend! read more

Staff is friendly and fast. That's right people, a fast Starbucks! An awesome addition to this shopping center! It almost make shopping at the Basket bearable. Almost... read more

I come to this Starbucks almost daily, the staff is great and supper quick service!