I have never written a yelp review but I truly cannot keep this to myself. To start off, the quality of the drink is terrible. I ordered a banana bread matcha and the drink is mostly foam and ice. I genuinely doubt anyone measured any of the components before throwing it in a cup and throwing it on the line. It doesn't taste like matcha and the foam was so thick I couldn't get to the actual drink without dumping some out. As someone who has worked as a barista i'm disappointed that the drinks from such a widely available chain are being produced so poorly. This location has always been slow but today it took 17 minutes (9:17-9:34) for a drink they make 20 times every hour. I understand it's the morning and it's their busiest time, but there were 4 baristas and I shouldn't have been late to my class. I also watched multiple people who ordered after me receive their drinks long before mine.The team needs to stop prioritizing mobile orders over in store orders. Not to mention when i was handed my drink the barista could barely utter a "sorry" when she bumped into someone and popped the lid off and had to delay it even more. These baristas need to be retrained or replaced. read more

I visit this Starbucks quick frequently. I work very close in the area. It can be quite busy anytime after 8-8:30 so I usually use my app on the way in to make the process faster. There can be/ or will probably be a line. The employees work hard to get orders out so it's usually not much of a wait. Always clean, the staff is also friendly as well This Starbucks closes at 6 every day, except Sunday when they close at 2 or 2:30 so keep this in mind when visiting after business houRs read more

Starbucks - a plastic cup with a drink in it - Coffee & Tea Near Me - Charlotte, North Carolina

Julianna is hands down the best barista I have encountered at any Starbucks. I always feel like my drinks are made with love. She greets me by name every time I enter the store. She is the reason why I can't stop drinking Starbucks caramel macchiato's they are always made to perfection. Thank you Julianna at the Gateway Village Starbucks! read more

Starbucks - This makes me smile every sip. - Coffee & Tea Near Me - Charlotte, North Carolina

Horrible customer service from a barista with no customer service at 10 am. Not only were my coffee orders wrong but she added 2% milk instead of half and half and heavy cream like I requested in my online order. Starbucks do better especially trying to rebuild your brand from last year read more

Mobile orders ruined this store. The staff cannot keep up with how many orders come in. They're always behind and trying to order anything in person is at least a 30 minute ordeal. It's not the worker's faults. read more

The location is great for those that work in the Gateway campus area. It gets very busy in the morning from 8-9 when workers are arriving to work in all the nearby buildings. I've learned to perfectly time my order via the app, whereby I can avoid any lines and get my coffee as soon as I enter the store. The staff is very friendly and definitively take care of their regulars. read more

Somehow, I took a shortcut off I-77 and found myself driving past and spotting a *$ I'd never seen before. Clearly, I needed a caffeine hit. As Nicole says, there is meter parking on the street. I managed to make a mostly legal U-turn and parked right in front. I was one of the only customers in there on a Saturday afternoon, so my service was fast and speedy and most importantly, accurate. I opted to stick around and watch the crew work while I sipped my latte and watched out for the meter maid. They were very friendly and it was clear that there are regulars who stop by and are recognized as such. Sit by the window or at one of the outside tables if the weather is decent. Johnson & Wales is right here, so there is decent walk-by traffic of students. Wa-hey! read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

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This Starbucks is always busy!! No matter if you come in the morning or midday! Honestly, I've never been there at night! But you get the gist, it's always busy! I would highly recommend using the mobile app to order your coffee and by the time you get there your order should be ready to pick up so you are able to get in and out; with no wait in line!! One time I made my order and by the time I picked my order up all the whip cream melted and it felt like half my coffee evaporated! When if fact they must have been heavy on whip and lite on the coffee! I quickly asked for my drink to be adjusted by just adding more coffee! And it was done in no time with no worries or attitudes! All the baristas are very pleasant! Even though this location is always busy the service is great! This Starbucks is close to my job so it's definitely my favorite, just remember to always use the mobile app for your orders or just anticipate a long wait! read more

Starbucks - Always crowded! - Coffee & Tea Near Me - Charlotte, North Carolina

They gave me a frozen bacon guada sandwich and I didn't get my coffee because it took over 30 minutes

The barista wearing the cheetah wrap on her head and sitting on her phone took my order i said a drink and before i could ask for the second drink she cut me off and said ok thanks that'll be x amount, when i mentioned i wanted to used cash she was so entirely rude about it, every single time i go in there the same girl has a attitude, making me and I'm sure others feel really uncomfortable going in there. read more

Shopping at the Gateway Village Starbucks is the most painful shopping experience you will have at any establishment in Charlotte NC and it is only progressively getting worst! I use to go every morning because of it's convenient location but never again Employees have an unhealthy obsession with their phones, it's obvious the moment you walk through the doors. Management is disappointing and would be better suited at a GameStop or in a Walmart Electric dept. He was agitated, obnoxious and told lies. Horrible customer service, even worst coffee. Not to mention he has expressed on multiple occasions his obvious distain serving me because of what religious connotation he feels my name holds or doesn't! I use to come to Starbucks for coffee, not an anxiety attack. NEVER AGAIN! Do not shop here especially at this location! This was their venti btw, cup wasn't even half full. Stay away STAY AWAY! read more

Starbucks - This was their Venti. When I took it back management said it's always like this smh - Coffee & Tea Near Me - Charlotte, North Carolina

Came here looking for something to eat for lunch. Maybe because it is a Sunday and it is pretty quiet out in this area. There is no excuse. They did not have many items. No BBQ Beef Brisket on Sourdough nor Turkey Rustico Panini. Asked them what the did have and was not much in stock. They did not have dark roast coffee and had Pike only available. Do they not make fresh brew coffee. Go figure. Maybe this Starbucks just want to sell all the coffee they made this morning. It is only 12:30 PM in the afternoon Come on guys can make a fresh cup of dark roast coffee??? read more

Fast and friendly. Couldn't ask for more. Why aren't there more coffee shops around here?! read more

Tamara is the best! She works M-F in the morning shift.. She is always so chipper. They are quick, friendly, and the place is real clean.. The Gold Rush and the Sprinter stop is right in front, too. Other than that, it is a Starbucks.. Enjoy! Ian M. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

I ordered through the app. It felt like it took a while to get my drinks, but everything was delicious I can't complain.

Another 'Bucks Uptown...things you need to know about this location! -Decent amount of street (metered) parking available -The line can get loooooong, but the staff moves fast -Not a ton of seating inside, but seems to be enough for the folks who are hanging around -My chai latte was pretty thin, but that can completely depend on the barista, of course -The staff are quite friendly, offer to warm up your coffee cake and get those items out to you in record time. For a quick cup of joe in Gateway Village, this Starbucks is a-ok. read more

Man does this bus get busy around 1 ish? . Baristas are super nice! While starbux isn't my coffee house of choice this one is located right across from my school so i hosnestly frequent it quite often. Its a good place to study with a total of 4 big poofy green chairs but only two electrical outlets so make sure ur laptop is charged! The drinks are pretty consistant. Bold coffees change periodically bt if they don't have your bold of choice, ask and they will brew u some fresh. Im not thrilled about the coffee from starbucks. There are about 3 blends i like while others lack depth of flavor. Coffee is priced okay if the coffee was good. I don't understand why the oatmeal is so spendy! Basically u will see me here out of need of caffine. read more

I love the hours. They always seem to be open when I am need of a pick-me-up. I try to limit myself on coffee intake, so my typical time of going is 9:30 every Sunday morning before I drive to church. I walk in and I always expect to see the barista Sarah. Her smile, attitude, and spirit is such a great way to wake up. It is almost a downer if she isn't there, or on break when I go. (I hope that the managers actually look at these reviews in order to show their workers on their compliments) A Starbucks is a Starbucks and they are all basically uniform. However, it is the employees that make this one special. I am a student at JWU, so it is conveniently right there, but I would choose this Starbucks even if I had to drive. The only downfall, which is the reason why I had to knock one star down is parking. I understand the issue of having a store in general in Uptown, you will always have a problem with parking, but somedays it is almost impossible to get parking. Especially on game days when the prohibit parking on all streets near the stadium. I just wish they would allow some parking for Starbucks customers. Another note. If you don't want to wait in line, do not go between 7 -9am and 11-1pm. The reason these are peak times is because of the people on break at Bank of American and Johnson & Wales University. read more

Employees are very friendly and my simple iced coffee order is always made to my liking. I don't frequent this particular starbucks often though because I can never find an open parking space. They have some metered spots right out front but they are always taken when I'm needing my caffeine fix! It is also a smaller store and there are not a lot of available outlets to plug in my laptop. In fact, last time I went, I couldn't even find an outlet other than the one that was already being used. The other down side is that it can get very busy during peak hours because all office buildings that are located nearby (and Johnson and Wales). All in all, coffee is good but not my fav location due to parking, smaller venue, and lack of outlets for my little baby laptop! read more

This is the WORST Starbucks in the Uptown Area. To be remotely in the perfect location where there is a Fortune 500 company, college and major hotel in the radius, this is the most unprofessional, unorganized, ALWAYS ALWAYS ALWAYS out of EVERYTHING!! I WISH they would close this store down or get better staff. I miss the old staff from 3-5 years ago, they were friendly and kept this store running as Starbucks should and NEVER ran out of items!!! read more

This location is friendly and quick. Place the order on the app, and just go pick it up. Even when they are busy i never have to wait too long. But they do get very busy, very quickly, especially in the morning. read more

Decided to come here after the hotel I was staying had only some old coffee that smelled burnt. Walked and there was a short line. Ordered my coffee and I was immediately given my cup and I was gone. It looked like a few people were waiting for those special frou-frou drinks but since I'm a man, I was in and out in less then 5 minutes. The establishment was clean and tidy and no complaints from me. read more

I love this one .. The atmosphere is unlike any other Starbucks. There are levels, which may have to do with the location from the street. The back has a nice secluded area close to the gateway center. I great way to sit and people-watch or think. I'm giving 5 stars because the staff is always smiling and friendly- this makes a huge impact on everyone's day as they enter and in passing. read more

My favorite Starbucks ever - through 15 years of management and staff turnover - they treat me very well- always remember my complicated drink and make me feel special. Thank you guys! read more

Starbucks is most common cafe you see at Charlotte, there are lots of branches on Uptown itself. This outlet is located at my office building, so i have visited here quite a few times. Once i had Bacon & Gouda, sandwich for breakfast, it was good with Parmesan frittata, Gouda cheese, artisan rolls & few bacons. This was the only dish i liked at Startbucks. I have tried few drinks (Strawberry Smoothie, White Chocolate Mocha, Strawberry Acai Starbucks Refreshers) & Old fashioned glazed donuts. I didn't like any of them & that made me decide that avoid Starbucks as much as possible. It's a great place to have informal meeting or do your work. Even i have seen the JWU students used to play games on their laptop, since Starbucks provides a free wifi. Service was cool & pricing was nominal as well. Starbucks is not the right one for me. read more

Very good location for coffee shop. I think this is the only one in Gateway Village. Also, it is right next to the bus stop (express bus) so you will always find someone seating there who is waiting on bus. I went in to get something cold since it was so hot outside and I couldn't make up my mind on what I want to get so I asked what do you recommend? He said we pretty much make everything cold and hot so if you like anything specific, we can make it cold for you. So I decided to get Chai Iced Latte which turned out to be really good. Employee were quick and helpful but I think they need that big smile on their face that's the only reason I am giving them 4 star. read more

Starbucks - Chai Iced Latte - Coffee & Tea Near Me - Charlotte, North Carolina

This Starbucks can get packed!! But, I love the tables, great study place and the baristas are so friendly. They are very good about their mobile orders and have them ready so you can fly out the door. I find other students there all the time since it is right next to the Johnson and Wales library. The internet does time out for about 10 minutes every 2 hours or so. read more

Guys, this is the 3rd time I got a regular Mocha when I specifically asked for white chocolate mocha !! Extremely unprofessional !

One star because I sent my boyfriend my Starbucks member card to pick up drinks for us while I was sick at home and it was happy hour so the drinks should've been 50% off. Azia was the one who helped him and sent him to a link to sign up as a member when im already a member and he had my member card. Won't be going back to this location. They are rude & just want your money. read more

Starbucks at Gateway Village was recently remodeled and it is simply a great place to go for coffee. It is setup now for ease of entry and exit. The setup allows you get your order in...and get your coffee and go. I enjoy the mild Blonde blend and add some vanilla for more flavor. The new seating areas are inviting. Great place to have a "non-business" or business meeting. read more

White hot chocolate!!! Why is it sometimes that when I go to Starbucks they know what I'm talking about and then when I go to this Starbucks each time they make me a white mocha... no one said anything about mocha. Super disappointed read more

Another Starbucks review? I've come to realize that not all Starbucks are the same and this one is somewhat lackluster. I ordered a medium iced Americano and overheard the baristas tell one another that it looked kinda weak. They made it anyway and gave it to me. I told them (politely of course) that it was and they made another one regular strength. That's definitely not Starbucks signature customer service. I can't say I will go back to this particular Starbucks, unless I'm stranded around J & W with a caffeine-deprived headache. I agree with Jess that there are exceedingly few coffeehouses uptown. read more

Closest location to work. I love all of the employees. They definitely know their customers! It's a pretty busy location with all of the J&W students & bank employees that frequent it. My drink is right every time, can't ask for much more than that. read more

While it is my "local" Starbucks, it is hard to be in love with this location. I've just experienced better at many other locations. I wish parking didn't suck so much and the employees were friendlier. read more

As the duly-designated Johnnie Cochran of this particular Starbucks at Gateway Village, it is my sworn duty to defend this location and say this to the 2-and 3-star reviewers: man, y'all don't know what you're talking 'bout. I've been working here for 3 years, and this one's been my go-to spot for caffeine. So I can't really complain about such trivialities as parking (parking sucks all around here, so while the complaints are valid, I couldn't care less) and the fact that it gets crowded and busy. More on that in a bit. But when you walk into a particular Starbucks and the baristas not only know what you favor every day - in my case, a grande Misto w/non-fat milk - but also have it ready before you reach the wait counter. The great news about this location is the recent renovation, which sucked for me considering I was without a workday coffee fix for exactly 10 business days, and when you have to rely on that shitty-assed Keurig-brewed coffee I have to endure at home, or force yourself to walk from Gateway to N. Tryon on a spectacularly and stupidly hot afternoon, which, by the way, I'd rather suck on a wet and frayed towel than have to walk 6 city blocks in 95-degree weather just for a delicious cup of coffee...oh shit, where was I? The renovation, right. The biggest complaint was the lack of space at this location, and when folks were getting their fix between 8-10am and 2-4pm, you know this spot would get crazy crowded, and you really couldn't move around without accidently brushing someone's ass, and then have to wait for some slow poke to finish languidly stirring their mocha choca latta yay extra soy 5-pump coffee, it got pretty frustration. Thankfully, the renovation has not just created a better use of space - there's a nice and cozy sitting spot in the back - but it's even cheerful-looking, in a rustic sort of way. And then there's Sarah, the shift manager, a pint-sized, smart-ass (I love smart-asses) that runs a tight ship but makes everyone feel like they're the most important customer ever. The whole staff is great, friendly even, but Sarah is the shit. Not all Starbucks are created equal, but this location works just fine for me. So there. read more

For the most the customer service and the coffee is good on most days, however, this can get very during peak times. During peaks certain items are not available, such the classic oatmeal, and the barbecue brisket is never available. I was told by a cashier they only pull 2 barbecue brisket sandwiches a day because it is not a popular item. Why not pull four sandwiches? Unmmmmm? read more

This is a Starbucks in a pretty big city and they get BUSY. I've worked in fast food industry so I know it isn't easy even when people make it seem like the people who work there get it easy and are just servants. The staff at this Starbucks are so friendly and work hard to assure your satisfaction. I don't know her name, but someone who works here, a girl with blue hair, helped me choose a coffee when I wanted to try something new. Working in fast food can be frustrating, so it's amazing that the people who work here won't think twice about being less than the best. read more

I was in line, two people one at each register. Simone was helping a woman the gentleman at other register was helping a guy. When the woman left Symones register, I stepped up to the register and Simone says to me, I was helping him with a rude look on her face. I was like ok I'm sorry I thought the other guy was helping him. I've never been to a Starbucks and it took two people to help one customer bit the rudeness appalled me. I go to University area everyday, I'm a gold card member and visit Starbucks everyday. Not like you Starbucks! BUT the store itself is lovely. read more

Great Place to get a quick cup of coffee. Brandon is the best Barista in all of Starbucks. I am a creature of habit and generally get a latte and it is always just the right temp and taste. Order online to avoid the line. read more