I put one star because this particular Starbucks doesn't usually know how to make frappacinos. By this I mean, many times I have gotten my drinks made incorrectly. Not only that, I have gotten mixed service from the staff. Apparently, 30 minutes before closing, the store won't make frappacinos-not because their machine isn't working, but because they don't want to clean or they want to close earlier. This was confirmed when I went through the drive through. Also, the only reason I went to this Starbucks is because my usual one was closed early. I asked the person very genuinely what time they stop making fraps, just because that's a big part of my order, and I wanted to know for the future. The man at the window said that usually they don't stop making fraps, but tonight...and he trailed off, not answering the question fully. However I know they were not broken because he said they just stop making fraps at a certain time of night-but he couldn't tell me what time. I then told him that I go to a different Starbucks usually but it was randomly closed, and that I was sorry if I came later but it truly wasn't intentional. He basically just nodded and he did say sorry, which I appreciate, but he didn't mean it at all. I know that sounds nitpicky, because he did say the words "I'm sorry" a few times (once at the speaker and twice at the window). But I could tell that when he didn't answer my question, the staff was just wanting to close early. They had 30 minutes until close. I was very nice to him and did not say anything rude, just to note that. When someone is just so insincere, and you know they're not really sorry, it's hard to get past that. I've had a couple of other instances similar to this but I'd rather not detail them (because this is already long). It's all just very disappointing and after I told him that I hadn't had the best time earlier because of the other Starbucks being closed, I truly thought he might ask if there's anything else he can do or maybe show compassion? Like please just make the fraps for me...I was a barista for 4 years and never once did I refuse to make a drink, even if it required the blender and was a minute until closing. It's just lazy. But I held my tongue, because whatever I said wasn't going to make a difference. It's not his job to empathize with me at the end of the day, but I've done my time in retail. Starbucks employees are some of the worst customer service people I have ever come across, and it's not just this one. It's 90% of them. The people there are extremely entitled and I'm so tired of it. Do your job, or tell me how to do it so I can do what you're not wanting to do, let me behind the counter and I'll make my own drinks at this point. I help people for a living and it's a shame to be treated this way, like I'm just a number. And this was from last night, the 26th of February, 2024. Starbucks managers, do you want business? Or would you rather keep your store clean and no one comes to purchase anything? Whoever the manager is, shame on you. read more